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ZP502 User Manual

3.4. Call transfer



Blind Transfer

During talk, press

or Soft2 (Transf), and then dial the number that you want to transfer

to, and finished by "#". Phone will transfer the current call to the third party. After finishing

transfer, the call you talk to will be hanged up. User can not select SIP line when phone transfers

call.



Attended Transfer

During talk, press

or Soft2 (Transf), then input the number that you want to transfer to

and press Soft2 (Send). After that third party answers, then press

to complete the transfer.

(You need enable call waiting and call transfer first). If there are two calls, you can just talk to one,

and keep hold to the other one. The one who is keep hold can not speak to you or hear from you.

In other way, if user wants to invite the third party during the call, they can press Soft1 (Conf) to

make calls mode in conference mode. If user wants to stop conference, user can press Soft1 (Split).

(User must enable call waiting and three way call first).

Note: the server that user uses must support RFC3515 or it might not be used



Alert Transfer

During the talk, press

or Soft2 (Transf) firstly, then press Soft2 (Send) after inputting the

number that you want to transfer. You are waiting for connection, now, press

or Soft2

(Transf) and the transfer will be done. (To use this feature, you need enable call waiting and call

transfer first)

3.5. Call hold

During talking, user could press

to hold the current call. Press

again to return

the call or switch the call active.

3.6. 3-way conference call

User can press Soft1 (Conf) to dial the line2 (press Soft1 (Answer) to answer the call directly if

this call is from line2) during talking with line1. After line2 connect, user can press Soft2 (Conf)

to enter into conference mode. To back to line1 from conference, please press Soft1 (Split); to end

the call, please press Soft3 (Close) or press

3.7. Switchboard Operator feature

User can press Soft1 (Conf) to dial the line2 (press Soft1 (Answer) to answer the call directly if

this call is from line2) during talking with line1. After line2 connect, user can press Soft1 (Switch)

Summary of Contents for ZP502

Page 1: ...on contained in this document is subject to change at any time without prior notification Specifications of the product are subject to change at any time without notice If you want to learn more info about our product please visit our web www zycoo com ...

Page 2: ...nternal circuit boards Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or e...

Page 3: ... transfer 13 3 5 Call hold 13 3 6 3 way conference call 13 3 7 Switchboard Operator feature 13 3 8 Call records 14 4 Web configuration 15 4 1 Introduction of configuration 15 4 1 1 Ways to configure 15 4 1 2 Password Configuration 15 4 2 Setting via web browser 15 4 3 Configuration via WEB 16 4 3 1 BASIC 16 4 3 1 1 Status 16 4 3 1 2 Wizard 16 4 3 1 3 Call Log 18 4 3 1 4 MMI SET 18 4 3 2 Network 19...

Page 4: ...g 44 4 3 5 4 Update 44 4 3 5 5 Account Config 45 4 3 5 6 Reboot 46 4 3 6 Security 47 4 3 6 1 MMI Filter 47 4 3 6 2 Firewall 47 4 3 6 3 NAT Config 49 4 3 6 4 VPN Config 52 4 3 7 Logout 53 5 Configuration via Keypad 54 5 1 Keypad introduction 54 5 2 Menu Tree 54 6 Appendix 55 6 1 Specification 55 6 1 1 Hardware 55 6 1 2 Voice features 55 6 1 3 Network features 56 6 1 4 Maintenance and management 56 ...

Page 5: ...nual you may download from our website IP Phone are designed to look like conventional phones the following photo shows a broad overview of the IP Phone 1 3 Keypad Key Key name Function Description Navigation Navigation key assist users for operating In idle state they have special function Left Checking Incoming call Up Checking Missed Call Right Checking line status Down Checking IP info OK Ente...

Page 6: ...forward mute Press this key in calling mode you can hear the other side and the other side can not hear you Line1 2 3 Here is Three SIP lines user could select any one to make the call if it has been registered Volume Turn down or turn up the volume by pressing these two keys Redial 1 In the hook off hands free mode use the key to dial the last call number 2 In stand by mode it has a function to c...

Page 7: ...ork LAN 10 100M Connect it to PC Handset Port type RJ 9 connector Headset Port type RJ 9 connector Headset Port type 3 5mm jack ZP502 provide two Ethernet ports and a power adaptor Also has two headset interfaces with RJ 9 port and 3 5mm jack Please refer to safety notes of this manual carefully before power adaptor is connected ...

Page 8: ...rence Shared network connection Use this method if you have a single Ethernet port in your workspace with your desktop computer already connected to it First disconnect the Ethernet cable from the computer and attach it to the WAN port on the back of your phone Next use the Ethernet cable in the package to connect LAN port on the back of your phone to your desktop computer Your IP Phone now shares...

Page 9: ...atory to ensure phone calls 2 2 1 Network settings Make sure that network is connected already before setting network of phone ZP502 uses DHCP to get WAN IP configurations so phone could access to network as long as there is DHCP server in it If there is no DHCP server available phone has to be changed WAN network setting to Static IP or PPPoE Note during setting network parameter in menu Please d...

Page 10: ... to show the Net mask information 5 Press Soft1 Del to delete Input your Net mask and press Soft2 Save After Saved shown the screen will jump to show the Gateway information 6 Press Soft1 Del to delete Input your gateway and press Soft2 Save After Saved shown the screen will jump to show the DNS information 7 Press Soft1 Del to delete Input your DNS server address and press Soft2 Save After Saved ...

Page 11: ...ZP502 User Manual 10 trying to change to DHCP mode Press until the phone shows DHCP If the screen shows the IP address and gateway which were set just now it shows that DHCP mode takes effect ...

Page 12: ...sh talk Using handset instead of hands free during a talk Hook off the handset when you want to use hands free to speak and want to change to use handset Just hook on to finish talk 3 2 Place calls Using handset Hook off screen will show the current using line or you could press key L1 L3 to select after getting dialing tone you could begin to dial number After finishing it press and ZP502 will se...

Page 13: ... to be a SDial number In this way user could make a call only press the number and Soft3 Dial Multi line calls ZP502 supports 3 SIP lines that is user could use 3 SIP accounts to register and make calls System will use SIP 1 as default line to call There are most two calls at the same time Screen will display the incoming call number when user is keep talking You can press Soft1 Answer to accept i...

Page 14: ...enable call waiting and three way call first Note the server that user uses must support RFC3515 or it might not be used Alert Transfer During the talk press or Soft2 Transf firstly then press Soft2 Send after inputting the number that you want to transfer You are waiting for connection now press or Soft2 Transf and the transfer will be done To use this feature you need enable call waiting and cal...

Page 15: ...e the current number Pressing Soft2 Dial will call this number directly if user don t modify the number If there is no missed call screen will show List Is Empty Incoming call Press and screen displays Incoming Call by pressing to browse the records or press Soft1 Option to check the details of this record then press Soft2 EDial again to change the current number Pressing Soft2 Dial will call this...

Page 16: ...has different access level with different username and password 1 Default user with general level username guest a password guest 2 Default user with root level a username admin b password admin The default password of phone screen menu is 123 4 2 Setting via web browser When this phone and PC are connected to network enter the IP address of the wan port in this phone as the URL e g http xxx xxx x...

Page 17: ...n on WAN and LAN port including the connect mode of WAN port Static DHCP PPPoE MAC address the IP address of WAN port and LAN port ON or OFF of DHCP mode of LAN port Phone Number Shows the phone numbers provided by the SIP LINE 1 3 servers and IAX2 The last line shows the version number and issued date 4 3 1 2 Wizard Wizard Field Name Explanation ...

Page 18: ... and SIP default SIP1 simply also can browse too Click BACK can return to the last page Static IP Address Input the IP address distributed to you Netmask Input the Netmask distributed to you Gateway Input the Gateway address distributed to you DNS Domain Set DNS domain postfix When the domain which you input can not be parsed phone will automatically add this domain to the end of the domain which ...

Page 19: ...tic IP MODE PPPoE Server It will be provided by ISP Username Input your ADSL account Password Input your ADSL password Notice Click Finish button after finished your setting IP Phone will save the setting automatically and reboot After reboot you can dial by the SIP account 4 3 1 3 Call Log You can query all the outgoing through this page Call Log Field name explanation Start Time Display the star...

Page 20: ...nguage Set Set the language of phone English is default Greeting Message The greeting message will display on lcd when phone is idle It can support 16 chars the default chars are VOIP PHONE 4 3 2 Network 4 3 2 1 WAN Config WAN Config Field Name explanation ...

Page 21: ...is mode your must input your ADSL account and password You can also refer to 3 2 1 Network setting to speed setting your network Obtain DNS server automatically Select it to use DHCP mode to get DNS address if you don t select it you will use static DNS server The default is selecting it If you use static mode you need set it IP Address Input the IP address distributed to you Netmask Input the Net...

Page 22: ...active IP will be 0 0 0 0 4 3 2 2 LAN Config LAN Config Field name explanation LAN IP Specify LAN static IP Netmask Specify LAN Netmask DHCP Service Select the DHCP server of LAN port or not After you modify the LAN IP address phone will amend and adjust the DHCP Lease Table and save the result amended automatically according to the IP address and Netmask You need restart the phone and the DHCP se...

Page 23: ...ifferent VLANs in the switch and port 1 and port 2 belong to red VLAN port 3 and port 4 belong to blue VLAN If a broadcast frame is sent out from port 1 switch will transmit it to port 2 the other port in the red VLAN and not transmit it to port3 and port 4 in blue VLAN By this means VLAN divide the broadcast domain via restricting the range of broadcast frame transmition Note chart 2 use red and ...

Page 24: ...to Enable or disable DiffServ DiffServ Value Set DiffServ value the common value is 0x00 Voice 802 1P Priority Specify 802 1P Priority of voice signal data package Data 802 1P Priority Set 802 1p of data VLAN Non VoIP data such as http telnet ping etc will use this value to set VLAN package Voice VLAN ID Set VLAN ID of voice signal data package Data VLAN ID Set 802 1q of data VLAN ID Non VoIP data...

Page 25: ...HTTP RTP by this page SERVICE PORT Field name explanation HTTP Port set web browse port the default is 80 port if you want to enhance system safety you d better change it into non 80 standard port Example The IP address is 192 168 1 70 and the port value is 8090 the accessing address is http 192 168 1 70 8090 Telnet Port Set Telnet Port the default is 23 You can change the value into others Exampl...

Page 26: ...start IP address of the lease table End IP Set the end IP address of the lease table the network device connected to LAN port will get IP address between Start IP and End IP by DHCP Netmask Set the Netmask of the lease table Gateway Set the Gateway of the lease table Lease Time Set the Lease Time of the lease table DNS Set the default DNS server IP of the lease table Click the Add button to submit...

Page 27: ...ve the configuration and reboot 4 3 2 6 SNTP Setting time zone and SNTP Simple Network Time Protocol server according to your location you can also manually adjust date and time in this web page SNTP Field name explanation Server Set SNTP Server IP address Time Zone Select the Time zone according to your location Time Out Set the time out the default is 60 seconds 12 Hours Systems Switch the time ...

Page 28: ...tup the variety length Month Setup stat and end month Week Setup start and end week Day Setup start and end day Hour Setup start and end hours Minute Setup start and end minutes Notice You need specify the above all items 4 3 3 VOIP 4 3 3 1 SIP Config Set your SIP server in the following interface ...

Page 29: ...SIP Config Field name explanation Choose line to set info about SIP there are 3 lines to choose You can switch by Load button Register Status Shows if the phone has been registered the SIP server or not or so show Unapplied ...

Page 30: ...e register time of the server requested is longer or shorter than the expire time set the phone will change automatically the time into the time recommended by the server and register again NAT Keep Alive Interval Set examining interval of the server default is 60 seconds User Agent Set the user agent if have the default is VoIP Phone 1 0 Signal Key Set the key for signal encryption Media Key Set ...

Page 31: ...rver which is encrypted or has some unique requirements or call flows DTMF Mode Select DTMF sending mode there are three modes DTMF_RELAY DTMF_RFC2833 DTMF_SIP_INFO Different VoIP Service providers may provide different modes RFC Protocol Edition Select SIP protocol version to adapt for the SIP server which uses the same version as you select For example if the server is CISCO5300 you need to chan...

Page 32: ...registered the IAX2 server or not IAX2 Server Addr Input your IAX2 server address IAX2 Server Port Set your IAX2 server port the default is 4569 Account Name Input your IAX2 register account name Account Password Input your IAX2 register password Phone Number Input your assigned phone number usually it is same you re your IAX2 account name Local Port Set your local sport the default is 4569 Voice ...

Page 33: ...e G 729 Enable or disable code G 729 by selecting it or not 4 3 3 3 Stun Config In this web page you can config SIP STUN STUN By STUN server the phone in private network could know the type of NAT and the NAT mapping IP and port of SIP The phone might register itself to SIP server with global IP and port to realize the device both calling and being called in private network STUN Field name explana...

Page 34: ... addresses is very cumbersome but by this functionality you can set number 156 to replace 192 168 1 119 here When you want to dial a long distance call to Beijing you need dial an area code 010 before local phone number but you can also dial number 1 instead of 010 after we make a setting according to this dial rule For example you want to dial 01062213123 but you need dial only 162213123 to reali...

Page 35: ... Set Destination address This is optional config item If you want to set peer to peer call please input destination IP address or domain name If you want to use this dial rule on SIP2 line you need input 255 255 255 255 or 0 0 0 2 in it SIP3 into 0 0 0 3 Port Set the Signal port the default is 5060 for SIP Alias Set alias This is optional config item If you don t set Alias it will show no alias No...

Page 36: ... application Set by web explanation example You need set phone number Destination Alias and Delete Length Phone number is XXXT Destination is 255 255 255 255 0 0 0 2 and Alias is del This means any phone No that starts with your set phone number will be sent via SIP2 line after the first several digits of your dialed phone number are deleted according to delete length If you dial 93333 the SIP2 se...

Page 37: ...er starts with your set phone number The phone will send out your dialed phone number adding suffix number When you dial 147 the SIP1 server will receive 1470011 4 3 4 Phone 4 3 4 1 DSP Config In this page you can configure voice codec input output volume and so on DSP Configuration Field name explanation First Codec The fist preferential DSP codec G 711A u G 722 G 723 G 729 Second Codec The secon...

Page 38: ...0 20ms or 320 20ms is available G723 Bit Rate 5 3kb s or 6 3kb s is available Default Ring Type Set up the ring by default Signal Standard Select Signal Standard VAD Select it or not to enable or disable VAD If enable VAD G729 Payload length could not be set over 20ms 4 3 4 2 Call Service In this web page you can configure Hotline Call Transfer Call Waiting 3 Ways Call Black List white list Limit ...

Page 39: ...elete Black list If user does not want to answer some phone calls add these phone numbers to the Black List and these calls will be rejected x and are wildcard x means matching any single digit for example 4xxx expresses any number with prefix 4 which length is 4 will be forbidden to dialed out DOT means matching any arbitrary number digit for example 6 expresses any number with prefix 6 will be f...

Page 40: ...s external line prefix and get the secondary dial tone to keep dial the external number After finishing dialing phone will send the prefix and external number totally to the server For example there is a rule 9 xxxxxxxx in the digital map table After dialing 9 phone will send the secondary dial tone user may keep going dialing After finished phone will call the number which starts with 9 actually ...

Page 41: ...immediately Cause 911 to be dialed immediately after it is entered Cause 99 to be dialed after 4 seconds Cause any number started with 9911 to be dialed 4 seconds after dialing ceases Notice End with Fixed Length Time out and Digital Map Table can be used simultaneously System will stop dialing and send number according to your set rules 4 3 4 4 Phone Book You can input the name phone number and s...

Page 42: ...ty of the phonebook is 500 items 4 3 4 5 Function Key Function Key Field name explanation Contrast Set contrast of screen Luminance Set luminance of screen MWI Number To listening record in server we defined the function key F10 After you set it you can pick up or hands free then press to listen record in server Line select SIP1 SIP2 SIP3 Dial peer or IAX2 in function key type After you set it you...

Page 43: ...of pbook redial DND MWI call forward or callers by Key Event mode in function key type Select key event in function key type then fill F_PBOOK F_REDIAL F_DND F_MWI F_CFWD or F_CALLERS in the corresponding right table For example 4 3 5 Maintenance 4 3 5 1 Auto Provision Auto Provision Field name explanation Current Config Version Show the current config file s version Server Address Set FTP TFTP HT...

Page 44: ...r can configure This is a better way for log management 8 levels in debug information Level 0 emergency This is highest default debug info level You system can not work Level 1 alert Your system has deadly problem Level 2 critical Your system has serious problem Level 3 error The error will affect your system working Level 4 warning There are some potential dangers But your system can work Level 5...

Page 45: ...ve immediately Backup Config Right clicks on Right click here and select Save Target As then you will save the config file in txt format Clear Config user can restore factory default configuration and reboot the phone If you login as Admin the phone will reset all configurations and restore factory default if you login as Guest the phone will reset all configurations except for VoIP accounts SIP1 ...

Page 46: ... the MAC of the phone such as 000102030405 Notice You can modify the exported config file And you can also download config file which includes several modules that need to be imported For example you can download a config file just keep with SIP module After reboot other modules of system still use previous setting and are not lost Type Action type that system want to execute 1 Application update ...

Page 47: ...ws the current user existed User Name Set account user name User Level Set user level Root user has the right to modify configuration General can only read Password Set the password Confirm Confirm the password Select the account and click the Modify to modify the selected account and click the Delete to delete the selected account General user only can add the user whose level is General 4 3 5 6 ...

Page 48: ...e MMI of the phone to config and manage the phone Field name explanation MMI Filter IP Table list Add or delete the IP address segments that access to the phone Set initial IP address in the Start IP column Set end IP address in the End IP column and click Add to add this IP segment You can also click Delete to delete the selected IP segment MMI Filter Select it or not to enable or disable MMI Fil...

Page 49: ...thorized access or access other networks set in rules for security Firewall is also called access list is a simple implementation of a Cisco like access list firewall It supports two access lists one for filtering input packets and the other for filtering output packets Each kind of list could be added 10 items We will give you an instance for your reference Field name explanation In access enable...

Page 50: ...255 means just point to one host 255 255 255 0 means point to a network which network ID is C type Click the Add button if you want to add a new output rule Then enable out access and click the Apply button So when devices execute to ping 192 168 1 118 system will deny the request to send icmp request to 192 168 1 118 for the out access rule But if devices ping other devices which network ID is 19...

Page 51: ...ranet by the corresponding isolation method according to different demands We can provide the different security level protection in terms of the different resources by building a DMZ region which can provide the network level protection for the equipments environment reduce the risk which is caused by providing service to distrust customer and is the best position to put public information The fo...

Page 52: ...intranet IP is sending out packet Select it to enable FTPALG the default is enable PPTP ALG Select it enable PPTPALG the default is enable Shows the NAT TCP mapping table Shows the NAT UDP mapping table Transfer Type Select the NAT mapping protocol style TCP or UDP Inside IP Set the IP address of device which is connected to LAN interface to do NAT mapping Inside Port Set the LAN port of the NAT m...

Page 53: ...daptive means the network card and other equipment physical consultations speed testing speed under bridge mode near to 100M in order to ensure the quality of voice and communications real time performance we made some sacrifices of NAT under the transmission performance Transmit with full capability only when system is idle so can not guarantee that the transmission speed reach to 100M 4 3 6 4 VP...

Page 54: ...nt state After you select it you d better save configuration and reboot your phone Enable VPN Select it or not to enable or disable VPN VPN Server Addr Set VPN Server IPAddress VPN Server Port Set VPN Server Port VPN Server Addr Set VPN L2TP Server IP address VPN User Name Set User Name access to VPN L2TP Server VPN Password Set Password access to VPN L2TP Server 4 3 7 Logout ...

Page 55: ...o enter it next time you need input user name and password again 5 Configuration via Keypad 5 1 Keypad introduction User can browse modify or cancel via screen menu by using and Use need input password default 123 when login the menu system config 5 2 Menu Tree Menu Tree List ...

Page 56: ...ode Support Voice Gain Setting VAD CNG Support full duplex hands free SIP support SIP domain SIP authentication none basic MD5 DNS name of server Peer to Peer IP call Automatically select calling line if one line can t be connected the phone can automatically switch to other line to call DTMF Relay support SIP info DTMF Relay RFC2833 SIP application SIP Call forward transfer blind attended hold wa...

Page 57: ...N Support DHCP server on LAN QoS with DiffServ Network tools in telnet server including ping trace route telnet client 6 1 4 Maintenance and management Upgrade firmware through POST mode Web telnet and keypad management Management with different account right LCD and WEB configuration can be modified into requested language and support multi language dynamically shifted Upgrade firmware through HT...

Page 58: ...ZP502 User Manual 57 Keypad Character Keypad Character 1 7 P Q R S p q r s 2 A B C a b c 8 T U V t u v 3 D E F d e f 9 W X Y Z w x y z 4 G H I g h i 5 J K L j k l 0 6 M N O m n o ...

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