Get Started
13
Note:
Your device‟s battery should have enough charge for the device to turn on and find a
signal, set up voicemail, and make a call. You should fully charge the battery as soon as
possible.
3. Press and hold the
Power
key to turn the device on.
If your device is activated, it will turn on and search for Sprint service.
If your device is not yet activated, see
Activate Your Device
for more information.
Activate Your Device
Follow the instructions below to activate your device if it has not already been activated.
Depending on your account or how and where you purchased your device, it may be ready to
use or you may need to activate it on your Sprint account.
● If you purchased your device at a Sprint Store, it is probably activated and ready to use.
● If you received your device in the mail and it is for a new Sprint account or a new line of
service, it is designed to activate automatically.
When you turn the device on for the first time, you should see a
Hands Free
Activation
screen, which may be followed by a
PRL Update
screen and a
Firmware
Update
screen. Follow the onscreen instructions to continue.
● If you received your device in the mail and you are activating a new device for an
existing number on your account (you‟re swapping devices), you can activate on your
computer online or directly on your device.
Activate on your computer:
• Go to
sprint.com/activate
and complete the online instructions to activate your
device
Activate on your device:
• Turn on your new device. (Make sure the old one is turned off.) Your device will
automatically attempt Hands-Free Activation.
• Follow the on-screen prompts to complete the activation process.
● To confirm activation, make a phone call. If your device is still not activated or you do not
have access to the Internet, contact Sprint Customer Service at
1-888-211-4727
for
assistance.
Note:
If you are having any difficulty with activation, contact Sprint Customer Service by calling
1-888-211-4727
from any other phone.
