Problem
I am unable to connect to the Internet OR I used the Setup Wizard to set up the
Router and saw the message “Connection to Internet failed”.
Solution
There are several issues that could cause this problem. Check these items:
•
If you used the Setup Wizard and the connection to the Internet failed, try opening
a browser and going to a website. If this works, then your setup is OK.
•
Verify that the Status light on the Modem/Router is on and blinking. If it is off, check
that the Modem/Router is plugged into a working power outlet. If the light does not
turn on, make sure there is power going to the outlet you are using. If the unit still
doesn’t work, contact Zoom Technical Support. See
Appendix D
for contact
information.
•
If you are using a wireless device, try connecting a computer directly to one of the
Modem/Router’s Ethernet (LAN) ports. If a computer directly connected to the
Modem/Router works, then the problem is with your wireless connections. See the
wireless troubleshooting tip
.
•
If you cannot access the Internet with a computer directly connected to one of the
Modem/Router’s Ethernet (LAN) ports, check your Ethernet connection. Most
computers have a power light next to the Ethernet jack to indicate the Ethernet
cable is properly connected. Verify that this light is on and that one of the Ethernet
light on the front of the Modem/Router is on. If the Ethernet light is off on either the
Modem/Router or on the computer, verify that the cable is properly pushed in. If
the light still doesn’t turn on, you should try another Ethernet cable.
•
Try turning your computer off and then on. This ensures that your computer gets a
correct IP address from the Modem/Router.
If you are using Mobile Broadband to connect to the internet please see
Troubleshooting your Built-in 3G+ Modem Connection
.
Problem
My wireless computer/devices are not connecting to the Internet.
Solution
Try the following:
•
Verify that a “wired” computer can access the Internet.
If it cannot, try the steps outlined in the previous troubleshooting tip.
If the wired computer can access the Internet, reboot the devices(s) on your
wireless network (this will allow for the computers to release and renew their IP
addresses) and try to access the Internet again.
If you still cannot connect to the Internet wirelessly, continue below.
Appendix B: Troubleshooting Tips 93
Summary of Contents for 4530 Series
Page 1: ...3G Modem Router with Wireless N and Phone Port USER MANUAL ...
Page 2: ......
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