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Appendix B: Troubleshooting Tips

The following are some problems you may experience and some possible solutions to
remedy the situation.

Problem

After connecting the Modem/Router to a computer, the connected Ethernet (LAN) port light
does not blink.

Solution

•

Check that the Modem/Router’s power cube is plugged into a working power outlet
and into the Modem/Router. The Modem/Router’s Status light should be on and
blinking.

•

Make sure the PC is ON

•

Make sure the Ethernet cable is correctly plugged into the PC and into the
Modem/Router’s Ethernet port. Try replacing the Ethernet cable with another
cable.

•

Check that the PC’s Ethernet (LAN) port is enabled and working properly. (Refer to
your PC’s documentation for details.)

Problem

I followed the instructions for connecting the Modem/Router and entered

http://192.168.2.1

in my web browser’s address bar, but I cannot access the

Modem/Router. (The

Status

page does not appear).

Solution

•

Verify that power is on to the

Modem/Router

and that the Ethernet cable is plugged

between your

Modem/Router

and your computer’s Ethernet (LAN) port.

•

Manually reset the

Modem/Router

. Insert a paper clip into the RESET opening on

the front panel, then press and hold down for 10 seconds. Then power off your
computer and power it back on. After you’ve done that, re-enter

http://192.168.2.1

in your web browser’s address bar.

The computer connected to the Modem/Router must have it's TCP/IP parameters
setup to use DHCP (also called Dynamic IP). Check that your computer is setup to
use DHCP.

•

92 3G+ Modem/Router with Wireless-N and Phone Port User Manual

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Summary of Contents for 4530 Series

Page 1: ...3G Modem Router with Wireless N and Phone Port USER MANUAL ...

Page 2: ......

Page 3: ...will work properly in all environments and applications and makes no warranty or representation either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or documentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or organization ...

Page 4: ...sta Computer with Built in Wireless Capabilities 30 Connecting a Windows XP Computer with Built in Wireless Capabilities 31 Connecting a Macintosh OS X Computer with Built in Wireless Capabilities 32 Connecting a Wireless enabled Computer or Device including the iPhone or other cellular phones the iPod Touch etc to the Modem Router 33 Connecting a Computer with a Wireless adapter to the Modem Rout...

Page 5: ...ng Page 70 The Domain Filters Page 71 The URL Blocking Page 72 The MAC Control Page 73 The VPN L2TP Client Page 74 You can use the VPN L2TP Client page to set up a L2TP client to securely access your corporate network 74 The VPN PPTP Client Page 74 The Miscellaneous Page 75 Configuring Advanced Settings 76 The System Log Page 76 The Dynamic DNS Page 77 The QoS Page 78 The SNMP Page 79 The Routing ...

Page 6: ...shooting Tips 92 Appendix C Front Panel Lights 96 Appendix D Registering Your Product and Getting Help 98 Limited Warranty 98 CE Declaration of Conformity 100 6 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 7: ...ith Phone Port and want to learn how to Add additional wireless devices to your network go to Chapter 4 Connecting Devices Wirelessly to the Modem Router Learn about the Modem Router s voice features including viewing a list of incoming outgoing or missed calls or setting up advanced voice features like call forwarding call waiting or speed dialing go to Chapter 5 Understanding your Modem Router s...

Page 8: ...ready attached Remove the antenna from the package Place the end of the detachable antenna on the open antenna connection port and rotate the antenna clockwise by hand until it no longer turns easily It may take many turns before the antenna is completely connected Move the antenna into an upright orientation The antenna should snap into place 4 Insert the SIM card into the slot on the back of the...

Page 9: ... not too deep inside a building For best performance the Modem Router should not be on top of a metal surface 8 Turn on the computer An Ethernet LAN LED on your Modem Router s front panel should light up sometimes corresponding to the Ethernet LAN port you used If it doesn t light up please see Appendix B Troubleshooting Tips Resetting the Modem Router to the Factory Configuration In the unlikely ...

Page 10: ...uration Manager To launch the Configuration Manager please follow these steps 1 If you haven t already done so plug the supplied Ethernet cable into the Ethernet port on the Modem Router s back panel and into your computer s Ethernet port 2 Turn on your Modem Router first then your computer Once the computer is on launch the computer s Web browser 3 In the computer s Web browser address bar type t...

Page 11: ...in Note Later if you change the System Password you will use the new password to log in 5 By default the configuration manager is set to English If you wish to change it to Spanish select Español from the drop down box on the Toolbar Chapter 3 Using the Modem Router s Configuration Manager 11 ...

Page 12: ...step to another If there is a setting that you don t want to change simply click Next to go to the next setting Step 1 Setup Login To view or change configuration settings you must enter a password Your Modem Router has a default password admin that was set by the factory and that you used to access the Configuration Manager initially If you want to keep the default password click Next to skip thi...

Page 13: ...SSWORD ______________________________________ Please refer to Resetting the Modem Router to the Default Configuration on page 9 or The Reset to Default Dialog on page 87 for more information in the unlikely event that you need to restore the Modem Router s default settings Step 2 Setup Time Zone The Time Zone setting is used to track your incoming outgoing and missed calls and for fairly sophistic...

Page 14: ...ager s Advanced program to configure this setup Please refer to 3G Failover on The Basic Setup Page on page 55 You should select your primary connection type using the Setup Wizard To access the Setup Wizard refer to page 12 for instructions Configuring the Dynamic IP Address This is only used by Cable modem users and by DSL modem users who are not using PPPoE ADSL service providers will typically...

Page 15: ... successful or not If auto detection was successful click Next If auto detection failed to detect your SIM card provider click OK to close the message box and then select Manual Setup On the Manual Setup page select your Country and then select the name of your Service Provider from the drop down list The rest of the fields on the page are automatically filled in If a field is left empty don t wor...

Page 16: ...from the Internet Static Subnet Mask This is the Modem Router s subnet mask Your service provider supplies this address Static Gateway This is the IP address of the ISP Gateway Your service provider supplies this address Static Primary DNS This is the Domain Name System DNS server s IP address Your service provider supplies this address Static Secondary DNS This is the IP address of an alternate D...

Page 17: ...Some service providers require a host name Your service provider supplies this name if needed ISP registered MAC Address This is the 12 digit Media Access Control MAC address of your Modem Router Cable modem users should click the Clone button to get the MAC address that was registered with your service provider for your device Go to Step 4 Wireless Settings on page 21 Chapter 3 Using the Modem Ro...

Page 18: ...ddress Your service provider supplies this address if needed Most users should not need to enter a DNS value Secondary DNS This is the IP address of an alternate Domain Name System DNS server Your service provider supplies this address if needed Service Name This is the name assigned by your service provider to identify your service The Service Name is optional Assigned IP Address This is the opti...

Page 19: ...IP Address is selected as the IP Mode My Subnet Mask This is the private subnet mask that your service provider assigned to your Modem Router Only used if Static IP Address is selected as the IP Mode Gateway IP This is the IP address of the service provider s server Your service provider supplies this address Only used if Static IP Address is selected as the IP Mode Server IP Address Name This is ...

Page 20: ... identifies the L2TP server Your service provider supplies this address Only used if Static IP Address is selected as the IP Mode Subnet Mask This is the Modem Router s subnet mask Your service provider supplies this address Only used if Static IP Address is selected as the IP Mode WAN Gateway IP This is the WAN Gateway IP address of the L2TP server Your service provider supplies this address Only...

Page 21: ...ones tablets game stations etc are set up properly as discussed in Chapter 3 Wireless Function Accept the default Enable Click the Disable checkbox only if you do not want wireless clients to access your network Wireless Network Name SSID is the name of your wireless network By default the SSID for the Modem Router is Zoom xxxxxx where xxxxxx is 6 random alphanumeric digits Your default SSID is pr...

Page 22: ...d on the label on the bottom of your unit Most users should accept the default settings If you have devices on your network that only support WEP for example some gaming consoles than you will need to setup WEP Please see WEP Authentication and Encryption If you want to change the Security Key used by the Modem Router For example you are replacing an existing wireless Modem Router and want to use ...

Page 23: ...ect WEP Encryption Select WEP Encryption WEP Key 1 2 3 4 We recommend selecting HEX as the key format as Ascii keys can have compatibility issues between different devices Chapter 3 Using the Modem Router s Configuration Manager 23 ...

Page 24: ...hose a 128 bit key length 26 hexadecimal values are required Hexadecimal values include the numbers 0 9 and the letters A F Write the 26 hexadecimal key in the space below for future reference and then enter it in the Key 1 box If you selected ASCII format and you chose a 64 bit key length 5 ASCII characters are required Write the 5 ASCII character key in the space below for future reference and t...

Page 25: ...e 2 If you are using the built in 3G Modem the Do you want to proceed with the network testing check box is selected We recommend that you leave this checked to test your 3G connection If you do not want to test your 3G connection at this time uncheck the Do you want to proceed with the Network testing box Note If you are not using the built in 3G modem this option does not appear 3 When you re sa...

Page 26: ... Connection Congratulations Your Modem Router should now be configured If you want to learn how to attach other wireless devices to the Modem Router go to Chapter 4 Connecting Devices Wirelessly to the Modem Router If you want to learn about the Modem Router s voice features including viewing a list of incoming outgoing or missed calls or setting up advanced voice features like Call forwarding cal...

Page 27: ...ile broadband settings are wrong If your Signal Strength light is green or amber please try the following If you used auto configure to detect your service provider the Modem Router may have used the wrong settings for your provider Auto configure can detect your service provider but it cannot detect the actual settings Once it detects your provider it tries the most common setting for that provid...

Page 28: ...ty See the sections below on connecting Windows 7 page 29 Vista page 30 or XP page 31 computers with built in wireless capabilities Some computers may have built in wireless networking capabilities but do not use the Windows 7 Vista or XP utility to configure their device If this is so set up your computer s wireless connection using the instructions on page 31 for Connecting a Wireless enabled Co...

Page 29: ...reless security in Step 4 of the Setup Wizard select Connect Anyway when warned that your network is unsecure When you click on the wireless network option box Windows will scan for available networks More than one wireless network may appear in the list These are other wireless networks that are within range of your network Your neighbors for instance may be within range of your network Each wire...

Page 30: ...ch wireless network has a channel associated with it We recommend there be at least a five channel difference between your network and those of your neighbors Having less than a five channel difference may result in interference with your connection By default the Modem Router uses channel 10 If you need to change this channel you must do so using the Wireless Setup page of the Zoom Configuration ...

Page 31: ... of your unit you want to automatically connect to the Modem Router click the Connect Automatically box Then click Connect When prompted enter the Security Key found on the bottom label of your unit If you changed the key in Step 4 of the Setup Wizard en the new security key and click Con If you disabled wireless security in Step 4 of the Setup Wizard select Connect Anyway when warned that your ne...

Page 32: ...hese are other wireless networks that are within range of your network Your neighbors for instance may be within range of your network Each wireless network has a channel associated with it We recommend there be at least a five channel difference between your network and those of your neighbors Having less than a five channel difference may result in interference with your connection By default th...

Page 33: ...er wireless networks that are within range of your network Your neighbors for instance may be within range of your network Each wireless network has a channel associated with it We recommend there be at least a five channel difference between your network and those of your neighbors Having less than a five channel difference may result in interference with your connection By default the Modem Rout...

Page 34: ...eed help refer to the documentation that came with your wireless adapter Windows 7 XP and Vista users If you installed a wireless adapter on a Windows 7 XP or Vista computer Windows may try to automatically configure the adapter rather than let you use the software provided with the wireless adapter You will know this is happening because you will be prompted with a message about one or more wirel...

Page 35: ...guration Methods WPS offers three configuration methods Choose the method that is compatible with the hardware and software options available on your client device which is the device you re connecting wirelessly to the Modem Router Method One Use this method if your client device has a WPS button This button can be either a physical button on the unit or a software button in its application 1 Pre...

Page 36: ...t will control the configuration instead of the Modem Router 1 If you haven t already done so open a Web browser and type http 192 168 2 1 in the address bar a When the Configuration Manager launches log in as admin then select Advanced Basic Settings Wireless to open the Wireless Setup page b Click the WPS Setup button c Select Enrollee from the Config Mode dropdown menu d Click Generate Pin to g...

Page 37: ...s the Modem Router you must first establish the wireless connection If you are unsure how to set up a wireless connection see Establishing your Wireless Network on page 28 1 Turn on your computer and Modem Router then launch the computer s Web browser 2 In the Web browser address bar type the Modem Router s default IP address http 192 168 2 1 and then click Enter When the MAIN MENU opens for the f...

Page 38: ...Missed Calls When you click on Missed Calls on the left hand menu the following screen appears 38 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 39: ... on Received Calls on the left hand menu the following screen appears This page displays the calls that you received including the number that called the starting and ending time of the call and the call duration Clicking on Refresh updates the screen and clicking on Clear erases the existing received calls Chapter 5 Understanding your Modem Router s Voice Features 39 ...

Page 40: ...This page displays the calls that you made including the number that you called the starting and ending time of the call and the call duration Clicking on Refresh updates the screen and clicking on Clear erases the existing outgoing calls 40 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 41: ...ut This is how long the Modem Router will wait after you press a digit before it starts to dial Use to end dialing If you enter the sign at the end of the phone number you are dialing the Modem Router will immediately dial the phone number and not wait for the Dialing Timeout to expire Call Log When the Call log is enabled all your Missed Received and Outgoing calls are logged by the Modem Router ...

Page 42: ...e is No Answer you are Unreachable or your line is Busy Enter the Number for the phone that should receive the forwarded call and click the Enable box Click Save to store your settings Note Call Forwarding must be supported and enabled by your service provider If your service provider supports call forwarding and you have enabled it on the Modem Router the Status field will say Activated 42 3G Mod...

Page 43: ...receive a voice call while you are on another call will receive a beep indicating that there is another call present Press down on the flash hook of your phone to transfer over to the new call When you are done with that call press the flash hook again to transfer back to your original call Chapter 5 Understanding your Modem Router s Voice Features 43 ...

Page 44: ...515 in the Telephone Number field next to the number 1 and click Save On your handset press the 1 key The Modem Router will automatically speed dial the stored number 555 5551515 Remember by default the Modem Router waits 3 seconds before dialing a phone number You may want to enable the Use to end dialing command to eliminate this wait time See Use to end dialing for more information 44 3G Modem ...

Page 45: ...you are using a wireless connection to access the Modem Router you must first establish the wireless connection If you are unsure how to set up a wireless connection see Establishing your Wireless Network on page 28 1 Turn on your computer and Modem Router then launch the computer s Web browser 2 In the Web browser address bar type the Modem Router s default IP address http 192 168 2 1 and then cl...

Page 46: ...ext message The maximum length of the text message is 160 characters 7 Enter the phone number of the person you want to send the text to in the Phone number box 8 Click Send to send your text message The Modem Router will respond with a Sent OK message to let you know the message was sent 46 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 47: ...n the checkbox next to the message and then click on Reply Type your message and click Send to send it To return to the Inbox click on Inbox on the left hand menu To forward a text message click on the checkbox next to the message then click on Forward Type your message and enter the phone number of the person you want to forward it to in the Phone number box Click Send to send it To return to the...

Page 48: ... Your Modem Router can be controlled remotely by text messages that approved senders can send to your modem router s phone number which is the same phone number you use when you want to receive voice calls If an approved user has the 48 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 49: ...received messages can be deleted Delete SMS for Remote Management Click Enable to delete all received remote management text messages including messages already stored in your SIM card and messages received in the future This does not affect regular text messages sent to your Modem Router s phone number Security Key If you enable remote management you must enter a Security Key This key gives a use...

Page 50: ...the WAN is set to auto reconnect Reconnect Click Enable if you want to be able to remotely reconnect your Internet connection by using this text message security key reconnect Reconnect will disconnect the current Internet connection and then start a new connection Reboot Click Enable if you want to be able to reboot your Modem Router remotely by using this text message security key reboot Notific...

Page 51: ...o control what phone numbers can send commands to the Modem Router If you want to send notifications out when your connection goes down for example then you must enable Access Control and have at least one phone number set up for notifications Any Phone Number Click Enable if you want the Modem Router to allow any phone number to send commands to the Modem Router This command is used if you decide...

Page 52: ... next to the Status and Reboot command 4 Click Save After the Modem Router saves the changes click Reboot to make the changes active The Modem Router is now set up to receive the Status and Reboot command from any phone number that enters the correct Security Key JIM123 To test your setup send a text message to the Modem Router in this format JIM123 status You will receive an SMS message back with...

Page 53: ...odem You want to connect the Modem Router to your ADSL or cable modem using the built in 3G modem as a backup Internet connection See The Basic Setup Page on page 55 for details You want to block access to certain URLs or set up Scheduling usage rules See The URL Blocking Page on page 71 and The Schedule Rule and Schedule Rule Setting Pages on page 82 for details You want to hide the SSID name so ...

Page 54: ...sage box contains text that describes the active field and its required or recommended entry Launching the Configuration Manager s Advanced Program If you are connected to the Modem Router through your computer s Ethernet port you can go right ahead and log into the configuration manager If you are using a wireless connection to access the Modem Router you must first set up the wireless connection...

Page 55: ...ft pane and provides a description of the configuration menus at center The Basic Setup Page You can use the Basic Setup page to configure your LAN and WAN setup Note The following image depicts the fields that the program displays when 3G is selected as the WAN Type The fields will differ for each WAN Type See the online help for a description of each WAN Type and its corresponding fields If you ...

Page 56: ...ovider supports APN PIN Code Dialed Number Username and Password Identifiers assigned by some service providers if needed Contact your service provider if this information is missing or refer to Appendix A Mobile Broadband Settings for a list of settings for various providers 56 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 57: ...the Select WAN Type page choose the built in mobile broadband modem as your WAN connection See Launching the Configuration Manager s Setup Wizard on page 12 2 Next you need to change the WAN connection to your cable or DSL modem Run the Setup Wizard again this time selecting your Cable or DSL modem as your WAN connection type 3 Once you have configured your Cable or DSL modem you need to enable 3G...

Page 58: ... Save The DHCP Server Page You can use the DHCP Server page to configure your DHCP server If you want to change the default values please click HELP which opens a page that describes each item and the recommended values 58 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 59: ...n wireless in enabled See Scheduling Rules for more information Wireless Network Name SSID Refers to the Service Set Identifier for your device By default the SSID for the Modem Router with Wireless N is Zoom_xxxxxx where xxxxxx is six random alphanumeric characters The Wireless Network Name of your device is found on the bottom label of your unit You can change the SSID to a name of your choice T...

Page 60: ...A PSK WPA2 PSK Authentication You can select WPA PSK WPA2 PSK if your devices support both authentication methods Optionally select WPA PSK or WPA2 PSK if all devices on your network support only one of these authentication methods For WEP Authentication If one of your devices uses WEP you should select WEP Auto If you know what type of WEP your device uses select either WEP Open to use Open Syste...

Page 61: ...acters are required Write the 5 ASCII character key in the space below for future reference and then enter it in the Key 1 box Click WPS Setup to launch the WiFi Protected Setup WPS Setup program For instructions please refer to WPS Configuration on page 35 We recommend you set WPA2 WPA security unless you know that you will be connecting devices to your network that support only WEP If you know y...

Page 62: ...the Security Key write it down and put it where you can find it on the bottom of the case for instance 4 Click Save If you are connected wirelessly to the Modem Router you will lose the connection as soon as you click Save When you re establish your wireless connection you will be prompted for the security key that you just entered You must enter this key to be able to connect to the Modem Router ...

Page 63: ... hex characters Hex characters are the numbers 0 9 and the characters A F If you want to use a 128 bit key enter 26 Hex characters A 64 bit key provides slightly faster performance while a 128 bit key provides slightly better security We recommend using a 64 bit key 3 Write down this key and put it where you can find it on the bottom of the Modem Router case for instance 4 Click Save If you are co...

Page 64: ...ng port triggering so that the modem s firewall won t block the other players from your system during your gaming The main difference between the three methods is the amount of access someone has to your system A virtual server will allow access to your computer or gaming station on certain ports A port is a channel that is used by applications such as games for communication For example the direc...

Page 65: ...P then you do not need to set any forwarding rule since UPnP will automatically set up the Modem Router to work with the game You can use the Forwarding Rules page to configure the options mentioned above for allowing access to devices behind your Modem Router The Virtual Server Page You can use the Virtual Server page to configure a virtual server Because your Modem Router s firewall filters out ...

Page 66: ...s You can change the destination port to a different port number The packet is then passed to the LAN using the Private Port destination port number Protocol Select UDP TCP or Both depending on what type of protocol your game or application uses Enable Click to enable the Virtual Server Use Rule You can enable your virtual server for certain periods of time by assigning it a Rule You must first se...

Page 67: ...he outbound port number used by the application Incoming Ports When the trigger packet is detected the inbound packets sent to the specified port numbers are allowed to pass through the firewall Enable Enables access for the specified application Popular applications Provides a menu of applications from which to choose Select an application and click Copy to to add the application to your list Cli...

Page 68: ... that must pass through your firewall Set IP Address of DMZ Host A DMZ Demilitarized Zone Host is a host without the protection of the firewall It allows a computer or gaming system to be exposed to unrestricted two way communication for Internet games video conferencing Internet telephony and other special applications Use caution when using a 68 3G Modem Router with Wireless N and Phone Port Use...

Page 69: ...s and applications that are UPnP compatible will automatically open ports for you on your Modem Router Configuring Security Settings The Security Setting page lists eight configuration menus on the left pane and provides a description of the configuration menus at center Chapter 7 Using the Configuration Manager s Advanced Program 69 ...

Page 70: ... Server or DMZ Most users will not need to setup Packet Filtering When you click on Packet Filters from the left side menu it takes you to the Outbound Packet Filtering page If you need to set up an Inbound Filter click on Inbound Filter button at the bottom of the page Filtering Policies You can select one of the two filtering policies Allow all to pass except those that match the specified rules...

Page 71: ...ain Filtering and URL Blocking is that Domain Filtering requires the user to input a suffix whereas URL Blocking requires the user to input a keyword only In other words Domain Filtering can block a specific web site whereas URL Blocking can block hundreds of web sites by specifying a keyword Domain Filter Use to prevent users behind this device from accessing specific URLs Log attempted URL Acces...

Page 72: ...dreds of web sites by specifying a keyword URL Blocking Enable Check if you want to enable URL Blocking Block Setting Select Blacklist to block access to any words or URLs that you specify Select Whitelist to allow access only to the URLs that you specify URL If any part of the Website s URL matches the pre defined word the connection will be blocked if Blacklist is set or allowed if Whitelist is ...

Page 73: ...to specify which wired and wireless clients can connect to this device If a client is denied a connection to this device then that client is also defined Internet access Choose allow or deny to indicate which clients can connect to this device Association control Check Association control to specify which wireless clients can associate to the wireless LAN If a client is not allowed to associate to...

Page 74: ...client click on Edit and enter the parameters for your network To enable a L2TP client click the Enable box next to the client you created To disable the client uncheck the Enable box The VPN PPTP Client Page You can use the VPN PPTP Client page to set up a PPTP client to securely access your corporate network Check Enable to enable the PPTP client on the Modem Router To set up the client click on...

Page 75: ...age You can use the Miscellaneous Items page to enable additional security features Please refer to the online help for details about each of the menu items Chapter 7 Using the Configuration Manager s Advanced Program 75 ...

Page 76: ...er The System Log Page You can use the System Log page to define how and where system logs will be exported via syslog UDP or SMTP TCP IP Address for Syslogging Host IP address of the destination where the Sys log will be sent Click the Enable checkbox to set the IP Address as the destination 76 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 77: ...e Dynamic DNS page to define the Dynamic Domain Name Service DDNS that will host your server For example the DDNS could host your server when you want to host a website on your network but you do not have a static IP Your DDNS provider keeps track of changes to your IP address and automatically routes users trying to access your web site to the correct location Note Before you enable DDNS you must...

Page 78: ...net and www speakeasy net speedtest When you now your actual upstream throughput enter it in this field The value should be in kilobits per second Kbps Local IP Define the local IP address of packets Local Ports Define the local port of packets Remote IP Define the remote IP address of packets Remote Ports Define the remote port of packets QoS Priority Select a value from the dropdown menu to defi...

Page 79: ... Local Remote or both checkboxes to enable the SNMP function Check Local if you want the Modem Router to respond to requests from the LAN Check Remote if you want the Modem Router to respond to requests from the WAN Get Community Set Get Community to the GetRequest to which your device will respond Set Community Set Set Community to the SetRequest that your device will accept IP 1 IP 2 IP 3 IP 4 E...

Page 80: ... proper routing path and allows different subnets to communicate with each other Most users do not need to set up Dynamic or Static Routing Dynamic Routing The Routing Information Protocol RIP will exchange information about destinations for computing routes throughout the network Please select RIPv2 only if you have different subnet in your network Otherwise please select RIPv1 if you need this p...

Page 81: ...elect an item from the Time Server dropdown menu to specify the server with which to synchronize The default value is Auto Click Sync with Time Server to set Date and Time by NTP Protocol Click Sync with my PC to set Date and Time using your PC s Date and Time Daylight Saving time Select enable if you live in an area that uses daylight savings time You need to enter the start and end dates for day...

Page 82: ...lick the Enable checkbox to enable the scheduling rules which are defined on the Schedule Rule Setting page a Click Add New Rule to open the Schedule Rule Setting page b On the Schedule Rule Setting page specify a Rule name a Policy that defines whether the rule is Active or Inactive Week Day and the Start Time and End Time for each rule that you are creating 82 3G Modem Router with Wireless N and...

Page 83: ...hedule Rule page e When the Schedule Rule page opens the rule s that you created and saved appear in the Rule Name column f Click Edit to make changes to a scheduled rule g Click Delete to remove a scheduled rule Chapter 7 Using the Configuration Manager s Advanced Program 83 ...

Page 84: ...e left pane and provides a description of the configuration menus at center The System Information Page You can use the System Information page to view information about your Modem Router and to view download and delete system logs 84 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 85: ...ctly If you fail to enter your pin code correctly after 3 attempts you will be asked to enter a PUK code If you are prompted for a PUK code you must call your service provider and request the PUK code from them This is done to prevent unauthorized users from guessing your PIN code If you want to change the 4 digit pin code given to you by your service provider click the Change PIN Code button Note...

Page 86: ...provider to get information from that service provider If you want to check if your service provider supports USSD codes we suggest that you search this phrase using Google or some other search engine your service provider name USSD The Firmware Upgrade Page You can use the Firmware Upgrade page to get the most recent version of the Modem Router firmware if available 86 3G Modem Router with Wirele...

Page 87: ... Click Save to write and save your Modem Router settings as a binary file The Reset to Default Dialog You can reset the Modem Router to its factory settings by clicking the Reset to Default item from the left pane of the Toolbox menu The following dialog opens 1 Click OK to reset the Modem Router We recommend that you back up and save your configuration first if you ve made changes and want a reco...

Page 88: ...llaneous Page You can use this page to Ping a remote device on your network or to wake up a PC on your network that is in sleep mode The remote PC must be configured for Wake on LAN mode 88 3G Modem Router with Wireless N and Phone Port User Manual ...

Page 89: ... the chart then leave that setting blank U S Mobile Broadband Service Providers Provider APN Dialed Number for 3G Dialed Number for 4G Username Password Other Settings AT T 1 Check with provider 99 99 3 OR 99 1 AT T 2 ISP CINGULAR 99 1 99 3 OR 99 1 AT T 3 ISP CINGULAR 99 99 3 OR 99 1 WIXDC001 W5 MYCING ULAR COM CINGULAR1 AT T voice data or iPhone SIM card WAP CINGULAR 99 99 3 OR 99 1 WAP CING ULAR...

Page 90: ... 99 ASDA asdamobiles co uk wap wap Gateway Address 212 183 137 12 BT Mobile Business btmobile bt com 99 1 bt bt BT Mobile Customer Value btmobile2 bt com 99 1 bt bt Jersey Telecom pepper abc abc Jersey Telecom pepper 99 Manx Telecom internet Meteor isp mymeteor ie my meteor O2 1 with contract mobile o2 co uk web password O2 2 with contract mobile o2 co uk 99 OR 99 1 o2web OR faster password DNS Ad...

Page 91: ...ile co uk user pass Tesco Mobile prepay tesco mobile com tescowap password Virgin Mobile 1 goto virginmobile com user space Virgin Mobile 2 goto virginmobile com 99 Leave blank Leave blank Authentication PAP Vodafone ppbundle internet web web Vodafone contract internet web webs Vodafone contract wap vodafone co uk wap wap Vodafone pre pay pp vodafone co uk wap wap Three UK three co uk guest guest ...

Page 92: ...ur PC s documentation for details Problem I followed the instructions for connecting the Modem Router and entered http 192 168 2 1 in my web browser s address bar but I cannot access the Modem Router The Status page does not appear Solution Verify that power is on to the Modem Router and that the Ethernet cable is plugged between your Modem Router and your computer s Ethernet LAN port Manually res...

Page 93: ...e of the Modem Router s Ethernet LAN ports check your Ethernet connection Most computers have a power light next to the Ethernet jack to indicate the Ethernet cable is properly connected Verify that this light is on and that one of the Ethernet light on the front of the Modem Router is on If the Ethernet light is off on either the Modem Router or on the computer verify that the cable is properly p...

Page 94: ...set channel of 10 To do that follow these steps 6 In the Web browser address bar type the Modem Router s default IP address http 192 168 2 1 and then click Enter 7 In the System Password field type admin and then click Login 8 When the ADMINISTRATOR S Main Menu opens click Advanced on the Toolbar 9 On the Basic Settings page click Wireless on the left side menu to open the Wireless page 10 On the ...

Page 95: ...his problem Check these items Your SIM card is not inserted into the Modem Router Please insert your SIM card You inserted your SIM card while the modem was powered on The SIM card should be inserted when the Modem Router is powered off Turn off the power to the unit then turn it back on to ensure the SIM card is read correctly Appendix B Troubleshooting Tips 95 ...

Page 96: ...nected Signal strength is OK Flashing Amber Quickly Roaming onto another network Signal strength is OK Green Connected Signal strength is good 3G Signal Strength Flashing Green Quickly Roaming onto another network Signal strength is good Status Flashing Green Device working normally Green 2 2 5G connection established 2G 2 5G Flashing Green Data being sent over 2 2 5G Network 96 3G Modem Router wi...

Page 97: ...ge Green WAN port is active WAN Flashing Green Data being sent out the WAN port Green Ethernet port is connected Ethernet Ports Flashing Green Data being sent over the Ethernet connection Green Wireless LAN is on Flashing Green Data being sent over wireless LAN Wireless LAN Quickly Flashing Green Device is in WPS mode Appendix C Front Panel Lights 97 ...

Page 98: ...defect in materials or workmanship for a period of 30 days from date of original retail purchase provided the defective software is returned to Zoom Shipments from Zoom will normally be via U S Mail Software products supplied by Zoom are sold as is without warranty either expressed or implied as to function application merchantability performance and quality Zoom is not responsible for incidental ...

Page 99: ...or country to country ...

Page 100: ... reçu le marquage CE Hiermit erklärt Zoom die Übereinstimmung des Gerätes modem mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie EN 55022 A1 Class B 2004 108 EC 2006 95 EC and ErP Directive 2009 125 EC Dieses Produkt ist das gekennzeichnete CE Ο κατασκευαστής δηλώνει με αποκλειστική του ευθύνη ότι αυτό το προϊόν συμμορφώνεται με την Οδηγία EN 55022 A1Class...

Page 101: ...llowing measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could ...

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