ZSC-1000 User Manual.doc
Issue 18
Page 43 of 46
M
E
Y
E
R
T
E
C
H
L
I
M
I
T
E
D
Z
S
C
-1
0
0
0
Maintenance
The ZSC-1000 requires no Planned Preventive Maintenance periods (PPM’s) as it is mainly solid state in
design.
The ZSC-1000 contains no serviceable parts and should be returned to our Service Centre in Scunthorpe for
repair or replacement under warranty. Any repairs, attempted repairs or replaced components not carried out
by the Meyertech Service Centre will void all Meyertech warranties and liabilities.
If your ZSC-1000 has to be returned to our Service Centre please follow the returns procedure below,
otherwise delays may be incurred in returning or replacing the ZSC-1000.
Returns Procedure
Prior to returning your ZSC-1000.
1. Contact our Service Centre by phone on (+44) 0161 6437956 or by email tech-
[email protected] for a Goods Return Number.
2. The GRN will be logged by our staff along with the reported problem.
3. Pack the ZSC-1000 into the original packing it was delivered in. Failure to do so means the unit may
incur further damage in transit, which Meyertech cannot be responsible for.
4. Organise delivery of the ZSC-1000 back to our Service Centre in Scunthorpe. Use a reputable
carrier, as again Meyertech cannot accept liability for loss of goods in-transit.
5. On receiving the ZSC-1000 our staff will, after initial examination advise of the course of action we
intend to take.
a. Repair the ZSC-1000 under warranty. The ZSC-1000 will be repaired and returned to you
free of charge.
b. Replace the ZSC-1000 under warranty. The ZSC-1000 will be repaired and returned to you
free of charge.
c. Repair the ZSC-1000 at a quoted cost. An official purchase order to cover the cost and
return of the product will be required prior to commencement of repair.
d. Advise you that the ZSC-1000 is not repairable. You can then decide to have the product
returned to you at the standard delivery charge or we can dispose of the product free of
charge.
