Troubleshooting
FAQs
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What should I do if I have to get up during the study?
1.
Do not remove any sensors
Pause the study by using the button on the Recorder or Tablet
When you are ready to go back to sleep, press the same button on the Recorder or the Resume button on
the Tablet
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What should I do if I can’t sleep?
2.
Pause and resume the study by using the button on the Recorder. This will give you another half an hour
to fall asleep.
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What should I do if I feel the MP moving?
3.
Pause and resume the study by using the button on the Recorder. This will stop the trays from moving for
the next half hour so that you can fall asleep.
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What should I do if I can’t move past the pairing screen on the Tablet?
4.
Press the Pair button again
If the Recorder’s LED lights are not Illuminating or flashing green, charge the Recorder’s battery and press
the pair button
If the Recorder’s LED light below the Play/Pause button flashes orange quickly, the Recorder and Tablet are
no longer paired, therefore the study cannot be completed. Follow the instructions in
Appendix 1: Re-
Pairing a Tablet and Recorder
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What should I do if I can’t move past the Recorder charging screen on the Tablet?
5.
Charge the Recorder
After charging is complete, confirm that the Recorder is paired with the Tablet by pressing the Pair button
the on the Recorder
If the Recorder and Tablet are paired, check the Recorder’s battery status by pressing the Recorder charge
icon located on the top of the Tablet screen. The battery charge must be above 85% to continue.
System Troubleshooting
PROBLEM
CAUSE
ACTION
Unable to Pair the
Tablet to the Recorder
Recorder not charged
Recorder out of range
Pairing has been lost. If pairing has
been lost, the LED below the Play/
Pause button will flash orange
quickly
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Charge Recorder; attempt re-pairing
Confirm Recorder is within 3 feet of
Tablet; attempt re-pairing
Follow the instructions in
Appendix
1: Re-Pairing a Tablet and
Recorder
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