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8. Maintenance and troubleshooting tips
8.1 Routine maintenance operations
High-quality materials and surface treatment protect your appliance against corrosion and
impacts.
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tions:
- Never use abrasive or corrosive products on the outer surfaces of the appliance (except the
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8.2 Troubleshooting
Despite all our efforts in manufacturing our products, you may encounter some easy-to-solve
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Nonetheless, should you fail to solve the problem encountered, please contact your supplier's
after-sales service for assistance.
Problem
Diagnosis
Procedure
The appliance is not
heating.
The temperature setting on the
remote control is incorrect.
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the appliance to start heating (see
chapter 5.2
).
The mixed appliance has not
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chapter 3.2
).
The appliance is operated by a
programming unit.
See the programming unit manufac-
turer's manual.
The load shedder is enabled
and has shut down heating on
the appliance.
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The appliance has not be
paired with the remote control
(the icon is not displayed
on the remote control screen).
Remove the batteries from the
remote control, wait a few seconds,
then replace the batteries and pro-
ceed with pairing (see
chapter 4.1
).
An open window detected
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Turn off the window opening
detection function (see
chapter 5.3
,
parameter 1).
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other colours: fault.
Contact your installer or after-sales
service.
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Problem
Diagnosis
Procedure
The appliance is not
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Your appliance is not
powered up.
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connected and powered (see
chapter 2.2
).
Your appliance is not turned
on.
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turned on (see
chapter 5.1
).
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sending a load shedding stop order.
The appliance continues
to heat, even though a
window is open.
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function is not activated.
Activate the function (see
chapter 5.3
, parameter 1).
The correct operating
conditions for the window
opening/closure detection
function have not been met.
See
chapter 5.6
The appliance does
not start to heat again,
although a window has
been closed.
The correct operating
conditions for the window
opening/closure detection
function have not been met.
See
chapter 5.6
The remote control does
not allow operations.
The remote control is
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chapter 5.1
).
Communication problems
between remote control
and appliance.
Remote control and/or radio
frequency communication
problem.
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appliance).
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according to the commands sent.
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led by a pilot wire unit.
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replace the batteries.
Pairing has been lost
following a power failure.
The remote control and the
appliance have to be reset.
See
chapter 8.3
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less than one hour, the
appliance appears to
have lost its settings.
The appliance will automa-
tically recover its settings in
less than an hour.
-
The screen of the remote
control (stored in the
drawer behind the radia-
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by excess heat. It has no
effect on the operation of
your remote control.
Remove the remote control from the
drawer and leave it at room tempe-
rature, until the screen returns to
normal.
