Yealink SIP-T32G Page 111 User Manual Download | Manualshive

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Troubleshooting

101

2.

Click Reboot to reboot the IP phone.

Note

How to reset your phone?

Reset your phone when other Troubleshooting suggestions do not correct the problem.
You need to note that all customized settings will be overwritten after resetting. We
recommend asking your system administrator for advice before resetting your phone.

To reset your phone via phone user interface:

1.

Press Menu->Setting->Advanced Settings (password: admin).

2.

Press or to scroll to Reset to factory, and then press the Enter soft key.

The LCD screen prompts the following message:

3.

Press the OK soft key.

Note

How to Export PCAP Trace?

We may need you to provide a PCAP Trace to help analyze your problem.

To export a PCAP Trace via web user interface:

1.

Click on Phone->Upgrade.

2.

Click Start to begin recording signal traffic.

3.

Recreate the error to be documented in the trace.

4.

Click Stop to end recording.

5.

Click Export to open file download window, and then save the file to your local
system.

How to Export System Log?

We may need you to provide a System Log to help analyze your problem.

To export a System Log via web user interface:

1.

Click on Phone->Configuration.

Any reboot of your phone may take a few minutes.

Reset of your phone may take a few minutes.

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Summary of Contents for SIP-T32G

Page 1: ......

Page 2: ...BJECT TO CHANGE WITHOUT NOTICE ALL STATEMENTS INFORMATION AND RECOMMENDATIONS IN THIS GUIDE ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF PRODUCTS YEALINK NETWORK TECHNOLOGYCO LTD MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS GUIDE INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF ...

Page 3: ...ser is encouraged to try to correct the interference by one or more of the following measures 1 Reorientor relocate the receiving antenna 2 Increase the separation between the equipmentandreceiver 3 Connectthe equipmentinto an outleton a circuitdifferentfrom that to which the receiver is connected 4 Consultthe dealer or an experience radio TV technician for help To avoidthe potential effects on th...

Page 4: ...ftware under the specific terms of the GPL Please refer to the GPL for the exact terms and conditions ofthe license The original GPL license source code ofcomponents licensedunder GPL andused in Yealink products can be downloadedonline http www yealink com GPLOpenSource aspx BaseInfoCateId 293 NewsCateId 293 CateId 293 ...

Page 5: ...ces sections in this guide before you set up and use the SIP T32G IP phone If this is your first time using the SIP T32G IP phone we recommend that you first referto the Quick Installation Guide and Quick Reference Guide available online http www yealink com SupportDownloadfiles_detail aspx CateId 183 flag 142 The topics provided in this guide include Chapter 1 Overview Chapter 2 Getting Started C...

Page 6: ...assword on page 23 BroadSoft Phonebook on page 37 BroadSoft Call Log on page 40 Auto Answer on page 61 Auto Redial on page 62 Call Completion on page 63 Call Waiting on page 71 Major updates have occurred to the following sections Basic Network Settings on page 14 Call History Management on page 38 DSS Keys on page 42 Troubleshooting on page 99 ...

Page 7: ...iew 1 Hardware Component Instructions 1 Icon Instructions 3 LED Instructions 5 User Interfaces 5 Phone User Interface 6 Web User Interface 6 Documentations 8 Getting Started 9 Packaging Contents 9 Phone Installation 10 Phone Initialization 13 Phone Status 13 Basic Network Settings 14 Registration 15 Idle Screen 15 Customizing Your Phone 17 General Settings 17 Wallpaper 17 Screensaver 18 Theme 19 B...

Page 8: ...s 42 Headset Use 42 DSS Keys 42 Account Management 50 Dial Plan 52 Emergency Number 55 Live Dialpad 55 Hotline 56 Basic Call Features 57 Placing Calls 57 Answering Calls 59 Ending Calls 60 Redialing Numbers 61 Auto Answer 61 Auto Redial 62 Call Completion 63 Call Return 64 Call Mute 65 Call Hold Resume 65 Do Not Disturb DND 66 Call Forward 67 Call Transfer 70 Call Waiting 71 Conference 72 Local Co...

Page 9: ...com 90 Outgoing Intercom Calls 90 Incoming Intercom Calls 90 Automatic Call Distribution ACD 92 Messages 94 Short Message Service SMS 94 Voice Mail 96 Message Waiting Indicator MWI 97 Troubleshooting 99 Regulatory Notices 103 Service Agreements 103 Limitations of Liability 103 Safety Instructions 103 Appendix A Time Zones 105 Index 107 ...

Page 10: ...User Guide for the SIP T32G IP Phone x ...

Page 11: ... Hardware Component Instructions Icon Instructions LED Instructions User Interfaces Documentation If you require additional information or assistance with your new phone contact your system administrator The main hardware components of the SIP T32G IP phone are the LCD screen and the keypad ...

Page 12: ...keys to activate up to three accounts MESSAGE Key Indicates and accesses voice messages HEADSET Key Toggles the headset mode TRAN Key Forwards a call to another number Redial Key Redials a previously dialed number Speakerphone Key Toggles the hands free speakerphone mode Volume Key Adjusts the volume of the handset headset speaker and ringer Keypad Provides the digits letters and special character...

Page 13: ...stered successfully Register failed Registering Hands free speakerphone mode Handset mode Headset mode Multi lingual lowercase letters input mode Multi lingual uppercase letters input mode Alphanumeric input mode Numeric input mode Voice Mail Text Message Auto Answer Do Not Disturb Call Forward Call Hold Call Mute Ringer volume is 0 ...

Page 14: ...iption Keypad Lock Missed Calls Received Calls Dialed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully Recording cannot be started Recording cannot be stopped Open VPN Conference The default contact photo ...

Page 15: ...ored user does not exist Line key LED configured as shared line key LED Status Description Solid green All the shared line parties are idle Slow flashing green The shared line is seized Some party receives ringback For a multi party call all the parties place the shared line conversation on hold Fast flashing green The shared line receives an incoming call The shared line is in conversation The sh...

Page 16: ...the phone user interface refer to Customizing Your Phone on page 17 In addition to the phone user interface you can also customize your phone via web user interface In order to access the web user interface you need to know the IP address of your new phone To obtain the IP address press the OK key on the phone Enter the IP address e g http 192 168 0 10 or 192 168 0 10 in the address bar of web bro...

Page 17: ...lpaper Screensaver Theme Keypad Lock Phone Volume Call History Management BroadSoft Call Log Contact Management Local Directory Blacklist Remote Phonebook BroadSoft Phonebook Dial Plan DSS Keys Key as Send Hotline Live Dialpad Emergency Advanced Phone Features BLF BLF List Shared Line Intercom Call Recording Hot Desking ACD Messages SIP Account UserOptions RegisterStatus Activation Label Display N...

Page 18: ...s Where found Language Quick Installation Guide Basic set up of the phone In the package English Quick Reference Guide Basic call features and phone customizations In the package English User Guide Phone Web user interface settings Basic call features and advanced phone features On the website English Note The table above lists most of the feature options Please refer to the relevant sections for ...

Page 19: ...ne The topics include Packaging Contents Phone Installation Phone Initialization Phone Status Basic Network Settings Registration Idle Screen If you require additional information or assistance with your new phone contact your system administrator The following components are included in your SIP T32G IP phone package SIP T32G IP phone Phone Stand ...

Page 20: ...Cable Quick Installation Guide Quick Reference Guide Check the list before installation If you find anything missing contact your system administrator If your phone is already installed proceed to Phone Initialization on page 13 This section introduces how to install the phone Attach the Stand ...

Page 21: ... mounted Method b Wall mounted Method 2 Connect the Handset and optional Headset Note 3 Connect the Network and Power You have two options for power and network connections Your system administrator will advise you which one to use AC power Optional Power over Ethernet PoE The headset should be purchased separately ...

Page 22: ...gular Ethernet cable the SIP T32G IP phone can be powered from a PoE IEEE 802 3af compliant switch or hub To connect the PoE 1 Connect the Ethernet cable between the Internet port on the phone and an available port on the in line power switch hub Note If in line power is provided you don t need to connect the AC adapter Make sure the Ethernet cable and switch hub is PoE compliant The phone can als...

Page 23: ...hone via phone userinterface or web user interface Available information of phone status includes Network status e g IP address WAN port and LAN port information Phone status e g device model firmware version and MAC address Account status e g registerstatus of SIP accounts To view the phone status via phone user interface 1 Press or press Menu Status 2 Press or to scroll through the list and view...

Page 24: ...can connect your phone to the Internet via PPPoE mode You can set a WAN port to be a PPPoE port The PPPoE port will perform a PPP negotiation to obtain the IP address Contact your system administrator for the PPPoE user name and password To configure PPPoE via phone user interface 1 Press Menu Setting Advanced Settings password admin Network WAN Port PPPoE IP Client 2 Enter the user name and passw...

Page 25: ...s shown as below Idle Screen Description No Description 1 This area shows the phone s time date 2 This area shows the phone feature status For more information you can refer to Icon Instructions on page 3 3 This area shows the three line key labels You can also custom the line key as other function For more information you can referto DSS Keys on page 42 4 This area shows the soft key labels The d...

Page 26: ...User Guide for the SIP T32G IP Phone 16 ...

Page 27: ... Audio Settings Contact Management Call History Management BroadSoft Call Log System Customizations If you require additional information or assistance with your new phone contact your system administrator You can customize the wallpaper of the SIP T32G IP phone You can change the wallpaper image via phone user interface or web user interface You can also upload custom wallpaper images via web use...

Page 28: ...r and preview screensaverpictures To configure the screensaver via phone user interface 1 Press Menu Display Screensaver 2 Press or or the Switch soft key to select the desired time in the Time out field After the time you specified in the Time out field your phone will display the screensaver 3 Press to scroll to the Preview Screensaver Pictures field press the Enter soft key to preview the scree...

Page 29: ... user interface To change the theme via phone user interface 1 Press Menu Display Theme 2 Press or to select the desired theme 3 Press the Save soft key to accept the change or the Back soft key to cancel The following table lists the four themes supported by the T32G IP phone Theme 1 Theme 2 Theme 3 Theme 4 You can also change the theme via web user interface at the path Phone Preference ...

Page 30: ...t key to accept the change or the Back soft key to cancel You can also configure the backlight via web user interface at the path Phone Preference Note The default language of the phone user interface is English The phone will detect and use the same language as which of your internet browser for the web userinterface If the language of your internet browser is not supported by the phone the web u...

Page 31: ...selected language The time and date display on the LCD screen when the phone is idle If the phone cannot obtain the time and date from the Simple Network Time Protocol SNTP server contact your system administrator for more information You can configure the phone to obtain the time and date from the SNTP server automatically or configure the time and date manually To configure the SNTP settings via...

Page 32: ...igure the time and date format via phone user interface 1 Press Menu Setting Basic Settings Time Date Format 2 Press or or the Switch soft key to select the desired time format 12 Hour or 24 Hour from the Clock field 3 Press or or the Switch soft key to select the desired date format from the Date Format field 4 Press the Save soft key to accept the change or the Back soft key to cancel There are ...

Page 33: ...You can change the administrator password to protect your phone from unauthorized use Only the users owning the administrator password have the permission to change the advanced settings To change the administrator password via phone user interface 1 Press Menu Setting Advanced Settings password admin Set Password 2 Enter the old password in the Current PWD field 3 Enter the new password in the Ne...

Page 34: ...following Menu Key The Menu soft key is locked You cannot access the menu of the phone until unlocked A new voice mail can be accessed by pressing the Connect soft key or the MESSAGE key but the voice mail code cannot be configured Function Keys The function keys are locked You cannot use the MESSAGE RD TRAN OK X navigation keys soft keys and line keys until unlocked All Keys All keys are locked Y...

Page 35: ...o accept the setting or the Back soft key to cancel To activate the keypad lock via phone user interface 1 Press Menu Setting Advanced Settings password admin Phone Setting Lock 2 Press or or the Switch soft key to select the desired type from the Keypad Lock field 3 Press the Save soft key to accept the change 4 Long press to lock the keypad immediately when the phone is idle The LCD screen promp...

Page 36: ...gure the timeout for auto lock via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Phone Lock toexpand the feature list 3 Enter the desired time in the Auto Lock Time out 0 3600s field The default value is 10 seconds 4 Click Confirm toaccept the change Note When the time out is 0 seconds that is you can long press to lock the keypad only You can configure the time ...

Page 37: ...one user interface 1 Press Menu Setting Advanced Settings password admin Phone Setting Lock 2 Press or or the Switch soft key to select Disabled from the Keypad Lock field 3 Press the Save soft key to accept the change You can also activate or deactivate the keypad lock via web user interface at the path Phone Features Phone Lock Note The default PIN for unlock is 123 you can also unlock the keypa...

Page 38: ...djust the ringer volume when the phone is in the idle screen 2 When the phone is during a call press to adjust the volume of audio device handset speakerphone or headset Note Ring tones are used to indicate incoming calls You can select different ring tones to distinguish the accounts or to distinguish your phone from your neighbor s To select a ring tone for the phone via phone user interface 1 P...

Page 39: ...the path Phone Preference Referto the above instruction 4 Click Confirm toaccept the change You can also upload custom ring tones for your phone contact your system administrator for more information Note This section provides the operating instructions for managing contacts The topics include Local Directory Blacklist Remote Phonebook The ring tone for an incoming call on the phone may be differe...

Page 40: ... the local directory manually 1 Press Directory Local Directory 2 Select the desired contact group For example select Contacts 3 Press the Add soft key 4 Enter the Name and the Office Mobile orOther numbers 5 Press or or the Switch soft key to select the desired account from the Account field If Auto is selected the phone will use the first available account when placing calls to the contact from ...

Page 41: ...e remote phonebook 1 Press Directory Remote Phone Book 2 Press or to highlight the desired entry 3 Press the Option soft key and then select Move to Contactsfrom the prompt list 4 Press the Save soft key to save the contact in the local directory If the contact has already existed in the local directory the LCD screen will prompt Overwrite the original contact Press the OK soft key to overwrite th...

Page 42: ...ss the Option soft key and then select Delete from the prompt list 4 Press the OK soft key to confirm the deleting or the Cancel soft key to cancel You can also manage the contacts via web user interface at the path Contacts Contacts Contacts Please refer to the instruction above for the parameters detail To upload a new custom photo for the contact via web interface 1 Click on Contacts Contacts C...

Page 43: ...act from the local directory 1 Press Directory Local Directory 2 Select the desired contact group 3 Press or to highlight the desired contact The phone only supports uploading the png jpg or bmp format files The maximum resolution of the upload picture is 96 96 pixels You can only delete the custom photos If multiple contacts want to use the same custom photo you need to upload the contact photo a...

Page 44: ...ame or continuous numbers of the contact phone number using the keypad 4 Press the OK soft key The contacts whose name or phone number matches the characters entered will appear on the LCD screen You can dial from the result list You can manage your phone s local directory via phone or web user interface But you can only import or export the contact list via web userinterface To import an XML file...

Page 45: ...ur local system The built in phone directory stores the names and phone numbers of the blacklist You can store up to 30 contacts in your phone s blacklist directory You can add edit delete or search for a contact in the blacklist directory You can also dial a contact in the blacklist directory but an incoming call from the blacklist directory will be rejected automatically Operating instructions o...

Page 46: ...face 1 Press Directory Remote Phone Book 2 Select the desired remote group and then press the Entersoft key The phone connects to load the corporate directory and then displays the corporate contact list on the LCD screen 3 Press the Back soft key to back to the previous interface To place a call from the corporate directory 1 Press Directory Remote Phone Book 2 Select the desired remote group and...

Page 47: ...strator for the access URL of the BroadSoft directory To configure the BroadSoft phonebook via phone user interface 1 Press Menu Features BroadSoft Settings Menu BroadSoft Dir Settings 2 Press or or the Switch soft key to select the desired BroadSoft item from the BroadSoft Item field 3 Enter the parameters display name serveraddress port user name and password in the corresponding fields 4 Press ...

Page 48: ...Select the desired directory item and then press the Entersoft key to load the BroadSoft directory 3 Select the desired contact in the BroadSoft directory 4 Press the Dial soft key The SIP T32G IP phone maintains call history lists of Dialed Calls Received Calls Missed Calls and Forwarded Calls The call history list supports up to100 entries in all You can check the call history dial a call add a ...

Page 49: ...om the call history list 1 Press the History soft key 2 Press or to switch between All Calls Dialed Calls Received Calls Missed Calls and Forwarded Calls 3 Press or to select the desired entry 4 Press the Option soft key and then select Add to Contacts orAdd to Blacklist from the prompt list For more information refer to Contact Management on page 29 To delete an entry from the call history list 1...

Page 50: ...rator for the access URL of the BroadSoft call log To configure the BroadSoft call log via phone user interface 1 Press Menu Features BroadSoft Settings Menu CallLog Settings 2 Press or or the Switch soft key to select the desired call log item from the CallLog Item field 3 Enter the parameters display name serveraddress port user name and password in the corresponding fields 4 Press the Save soft...

Page 51: ...roadSoft call log 1 Press Menu History Network Call Log 2 Select the desired call log menu and then press the Enter soft key to load the BroadSoft call log 3 Select the desired contact in the BroadSoft call log list 4 Press the Detail soft key The detailed information of the entry appears on the LCD screen To dial a call from the BroadSoft call log list 1 Press Menu History Network Call Log 2 Sele...

Page 52: ...gn predefined functionalities to the line keys You can also define a label for the line key feature which will appear on the LCD screen The line keys LED will indicate the monitoring status when the keys are assigned specific features such as BLF and Shared Line The default key type of each line key is Line To configure the DSS key via phone user interface 1 Press Menu Features DSS Keys 2 Select t...

Page 53: ...Redial SMS Group Listening Zero touch Keypad Lock For more information contact your system administrator Line You can use this key feature to accept the incoming calls place active calls on hold or resume a held call It performs the same as a hard line key Dependencies Type Line Account ID the account this feature will be applied to Usage When receiving an incoming call the DSS key LED flashes gre...

Page 54: ...ndencies Type Key Event Key Type Voice Mail Account ID the account this feature will be applied to Label key label displays onthe LCD screen Value the voice mail access code Usage Press the DSSkey to dial out the voice mail access code you can follow the voice prompt to listen to the voice mails Direct Pickup You can use this key feature to answer someone else s incoming call on the phone Dependen...

Page 55: ...er before the dialed number Dependencies Type Key Event Key Type Prefix Label key label displays onthe LCD screen Value the prefix number Usage Press the DSSkey when the phone is idle the phone enters into the dialing screen and displays the prefix number which you specified in the Value field enter other digits and then dial out Local Group You can use this key feature to access the contact group...

Page 56: ...lays onthe LCD screen Xml Browser the access URL for xml browser Usage Press the DSSkey to access the Xml browser specified in the Xml Browserfield LDAP You can use this key feature to access the LDAP search interface quickly Dependencies Type Key Event Key Type LDAP Label key label displays onthe LCD screen Usage 1 Press the DSS key to access the LDAP search interface 2 Enter a few continuous cha...

Page 57: ...o forward to Usage Press the DSSkey to forward an incoming call to the number specified in the Value field Note Transfer You can use this key feature to handle the call differently depending on the transfer mode on DSS key when there is an active call on the phone Dependencies Type Key Event Key Type Transfer Label key label displays onthe LCD screen Value the numberyou want to transferto Usage Wh...

Page 58: ...again to deactivate the DND mode Note Redial You can use this key feature to access the Dialed Calls list Press the DSS key when the phone is idle then you can select an entry to redial Dependencies Type Key Event Key Type Redial Label key label displays onthe LCD screen Usage 1 Press the DSS key when the phone is idle to access the dialed calls list 2 Select an entry and press the DSS key again t...

Page 59: ...Usage 1 During a call press the DSS key to activate the group listening mode You can then speak and listen through the handset headset other people at your side can listen through speaker at the same time 2 Press the DSS key again to deactivate the group listening mode Zero touch You can use this key feature to configure auto provision and network parameters quickly Dependencies Type Key Event Key...

Page 60: ...SIP T32G IP phone You can also configure each line key associated with an account or configure multiple line keys associated with an account To register an account via phone user interface 1 Press Menu Setting Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Select Enable from the Activation field 4 Enter the desired values in Label Display...

Page 61: ...ave soft key to accept the change or the Back soft key to cancel You can also registeror disable an account via web userinterface at the path Account Basic You can configure multiple line keys associated with an account This enhances call visualization and simplifies call handling If this is the case the LCD screen could resemble the following figure Incoming calls to this line will be distributed...

Page 62: ... to group togetherpatterns for instance to logically combine two or more patterns Example 1 9 2 7 3 would match 923 153 773 etc The should be followed by the sequence number of a parenthesis The plus the sequence number means the whole character or characters placed in the parenthesis The number directs to the right parenthesis when there are more than one Example A replace rule configuration Numb...

Page 63: ...ter the desired line ID in the Account field or leave it blank 5 Click Edit toedit the replace rules 6 Click Save toaccept the change To delete one or more replace rules via web user interface 1 Click on Phone Dial Plan Replace Rule 2 Select the one or more replace rules by checking the checkbox es 3 Click Delete todelete the replace rule s 4 Click Save toaccept the change You can configure one or...

Page 64: ...Information toexpand the feature list 3 Enter the time within 0 14 in seconds in the Dial now Time out seconds field 4 Click Confirm toaccept the change Area codes are also known as Numbering Plan Areas NPAs They usually indicate geographical areas in a country This feature is necessary only when dialing the number outside the code area For example area code is configured as Code 011 Minimum Lengt...

Page 65: ...kly Some countries have a different emergency number for each of the different emergency services You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation Note To specify emergency numbers via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Phone Lock toexpand the feature list 3 Enter the emerge...

Page 66: ...ure a period of delay time to dial out the hotline number the phone will dial out the hotline number automatically after the specified delay time To configure the hotline number via phone user interface 1 Press Menu Features Hotline 2 Enter the desired number in the Hotline field 3 Enter the delay time in seconds in the Hotline Time out field 4 Press the Save soft key to accept the change or the B...

Page 67: ...hone The topics include Placing Calls Answering Calls Ending Calls Redialing Numbers Auto Answer Auto Redial Call Completion Call Return Call Mute Call Hold Resume Do Not Disturb DND Call Forward Call Transfer Call Waiting Conference Call Park Call Pickup Anonymous Call Anonymous Call Rejection If you require additional information or assistance with your new phone contact your system administrato...

Page 68: ... Pick up the handset 2 Enter the desired number using the keypad 3 Press or the Send soft key By default the key is set to be a send key You can set the key as send key or set neither of them to be send keys For more information refer to the Key as Send on page 24 Note To place a call using the hands free speakerphone mode Do one of the following With the handset on hook press or the line key to o...

Page 69: ...sing the keypad Press or the Send soft key Press or the Hold soft key to place the original call on hold Press the New Call soft key Enter the desired number using the keypad Press or the Send soft key You can press or to switch between the calls and then press the Resume soft key to retrieve the desired call When you are not in another call you can answer a call in three ways Using the handset Us...

Page 70: ...er a call using the headset Do one of the following Press With the headset mode activated press the Answer soft key With the headset mode activated press the line key the line key LED flashes green Answering When in Another Call If you have an active call and an incoming call arrives on the phone do one of the following Press the Answer soft key The incoming call is answered and the original call ...

Page 71: ...soft key You can enable the auto answer feature for a line You can use the auto answer feature to allow the phone to automatically answer an incoming call on the line To configure auto answer via phone user interface 1 Press Menu Setting Advanced Settings password admin Accounts 2 Select the desired account and then press the Enter soft key 3 Press or or the Switch soft key to select Enable from t...

Page 72: ...To configure auto redial via phone user interface 1 Press Menu Features Auto Redial 2 Press or or the Switch soft key to select Enable from the Auto Redial field 3 Enter the desired time in the Auto Redial Inter field the default time interval is 10s 4 Enter the desired times in the Auto redial times field the default times are 10 5 Press the Save soft key to accept the change or the Back soft key...

Page 73: ... key to redial the phone number The phone will retry as many times as you configured until the called party is idle You can use the call completion feature to notify the caller of a failed call when the callee becomes available to receive a call To configure call completion via phone user interface 1 Press Menu Features Call Completion 2 Press or or the Switch soft key to select Enable from the Ca...

Page 74: ...ion is activated 2 When the called party becomes idle the following prompt appears on the LCD screen of the phone 3 Press the OK soft key to redial the number Note You can press a call return key to place a call back to the last incoming call To configure a call return key via phone user interface 1 Press Menu Features DSS Keys 2 Select a desired DSS key 3 Press or or the Switch soft key to select...

Page 75: ...and then the other party cannot hear you To mute a call 1 Press during an active call The phone LCD screen indicates that the call is on mute To un mute a call 1 Press again to un mute the call You can place an active call on hold At any time at most one active call can be in progress on your phone other calls can be received and made while placing the original call on hold When placing a call on ...

Page 76: ...for example 2 4 indicating that this is the second call out of four calls If multiple calls are on hold on more than one line keys you can view the details of the calls by pressing the corresponding line key and then press the Resume soft key to retrieve the call You can use the DND feature to reject the incoming calls automatically on the phone and the callers can hear a busy signal or a message ...

Page 77: ...coming call from the numbers specified in the Authorized Numbers comma separated field You can configure your phone to forward incoming calls to another party by the Static Forwarding You can also forward incoming calls while your phone is ringing refer to the Dynamic Forwarding Static Forwarding Three types of static forwarding Always Forward Incoming calls are immediately forwarded Busy Forward ...

Page 78: ...ft key to select Enable from the Busy field 2 Enter the destination number you want to forward all incoming calls to when the phone is busy in the Forward to field 3 Optional Enterthe busy forward on code or off code respectively in the On Code orOff Code field c If you select No Answer Forward 1 Press or or the Switch soft key to select Enable from the No Answer field 2 Enter the destination numb...

Page 79: ...ss when the phone is idle Press Menu Features Call Forward Press or to select the desired forwarding type then press the Enter soft key Press or or the Switch soft key to select Disable todisable the call forward Press the Save soft key to accept the change You can also enter the SIP URL or IP address in the Forward to field For more information on using the SIP URL or IP address refer to Placing ...

Page 80: ...call directly to another party without consulting Semi Attended Transfer Transfera call when the target phone is ringing Attended Transfer Transfera call with prior consulting To perform a blind transfer 1 Press or the Transfer soft key during a call 2 Enter the number you want to transferthe call to 3 Press or the Transfer soft key to complete the transfer Then the call is connected to the number...

Page 81: ...aiting feature is enabled you can receive another call when there is an active call on the phone If the call waiting feature is disabled another incoming call is automatically rejected by the phone with a busy message when there is an active call on the phone You can also enable the play tone feature to hear a warning tone when receiving another call To configure call waiting via phone user interf...

Page 82: ... or the Send soft key 4 When the second party answers the call you can consult with him or her before adding to the conference 5 Press the Conf soft key again to join all parties in the conference To join two calls in a conference 1 Place two calls using two different accounts on the phone for example place the first call using account 1 and then place the second call using account 2 2 Press or to...

Page 83: ...rm toaccept the change To set up a network conference call 1 Place a call to the first party 2 Press the Conf soft key to create a new call The active call is placed on hold 3 Enter the number of the second party and press or the Send soft key 4 When the second party answers the call press the Conf soft key toadd the second party to the conference 5 Press the Conf soft key to create a new call The...

Page 84: ... the Key Type field 5 Press or or the Switch soft key to select the desired line from the Account ID field 6 Optional Enter the call park label in the Label field 7 Enter the call park feature code contact your system administrator for it in the Value field 8 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure a call park key via web user interface at...

Page 85: ...he DPickup GPickup soft key You can also configure the call pickup code on a global or per line basis via web user interface Note DirectCall Pickup To enable the direct call pickup via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Call Pickup toexpand the feature list 3 Select Enabled from the pull down list of Direct Call Pickup The call park feature code and ca...

Page 86: ...ode on a per line basis via web user interface 1 Click on Account 2 Select the desired account from the pull down list of Account 3 Click on Advanced 4 Enter the direct call pickup code in the Direct Call Pickup Code field 5 Click Confirm toaccept the change To pick up a call directly 1 Pick up the handset The direct pickup code above is configured on a global which applies to all accounts ...

Page 87: ...n also configure a DSS key as a direct pickup key via phone user interface or web user interface You can pick up the call by pressing the direct pickup key directly GroupCall Pickup To enable the group call pickup via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Call Pickup toexpand the feature list 3 Select Enabled from the pull down list of Group Call Pickup 4...

Page 88: ...n the LCD screen 2 Press the GPickup soft key on your phone when a phone in the group receives an incoming call The call is answered on your phone You can also configure a DSS key as group pickup key via phone user interface or web user interface You can pick up the call by pressing the group pickup key directly Note The directed call pickup code and group call pickup code are predefined on the sy...

Page 89: ...oft key to select Enable from the Anonymous Call field 4 Optional Enter the anonymous call on code in the Call On Code field 5 Optional Enter the anonymous call off code in the Call Off Code field 6 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure anonymous call via web user interface at the path Account Basic To place an anonymous call 1 Using the...

Page 90: ...s Anonymous Call 2 Press or or the Switch soft key to select the desired line from the Line ID field 3 Press or to scroll to the Rejection field 4 Press or or the Switch soft key to select Enable from the Rejection field 5 Optional Enter the anonymous call rejection on code in the Reject On Code field 6 Optional Enter the anonymous call rejection off code in the Reject Off Code field 7 Press the S...

Page 91: ... solid red on your phone to indicate that the friend s phone is in use and busy For more BLF key LED indications referto LED Instructions on page 5 You can press a BLF key to dial out the monitored phone number when it is idle You can receive a visual alert and an audio alert when the monitored phone is ringing You can also pick up a call directly by pressing the BLF key when the monitored phone i...

Page 92: ...ble visual alert for BLF pickup feature to allow the LCD screen of the monitoring phone to display the caller ID To enable the visual and audio alert feature via web user interface 1 Click on Phone Features 2 Click the sign on the left of the Call Pickup toexpand the feature list 3 Select Enabled from the pull down list of Visual Alert for BLF Pickup 4 Select Beep once from the pull down list of A...

Page 93: ...e sign on the left of the Transfer Settings toexpand the feature list 3 Select the desired transfer mode from the pull down list of Transfer Mode via DSS key Depending on your selection If you select Blind Transfer press the BLF key to complete the blind transfer to the monitored phone number If you select Attended Transfer press the BLF key to dial out the monitored phone number and then you can ...

Page 94: ...r solid depending on the status of those users For more BLF List key LED indications referto LED Instructions on page 5 You can use the BLF List keys in the following ways When the monitored user is idle press the BLF List key to dial out the phone number When the monitored user receives an incoming call press the BLF List key to pick up the call directly When there is a conversation on the monito...

Page 95: ...n number to multiple lines You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time An incoming call to that number will cause all phones to ring simultaneously The incoming call can be answered on one of the phones but not all of them This feature is very useful in the boss and secretary scenario For example the secretary can share t...

Page 96: ...d line key on any other phone that shares the line when there is an active call on the shared line For more shared line key LED instructions refer to LED Instructions on page 5 You can record calls by pressing a record key on the SIP T32G IP phone There are 2 different ways of configuring call recording and they even work differently Record The phone sends SIP INFO message containing a specific he...

Page 97: ... configure the Record or URL Record keys via web user interface at the path DSS Key The Record URL Record keys control the recording and are available During an active call When calls are on hold or mute During a blind or attended transfer During a conference call When the phone prompts you to answer an incoming call The Record URL Record keys are not available When there are no connected calls on...

Page 98: ...he office at the same time or not in the office for very long at all which means actual personal offices would be often vacant consuming valuable space and resources You can use Hot Desking on the SIP T32G IP phone to log out the existing accounts and then log in a new account that is many users can share the phone resource in different time To use this feature you need to configure a Hot Desking ...

Page 99: ...eb user interface at the path DSS Key To use hot desking 1 Press the hot desking key when the phone is idle The phone prompts the following warning 2 Press the OK soft key all currently configured accounts will be unregistered immediately and their configuration data will be removed from the phone The login wizard will be shown as below 3 Enter the Login information in each field ...

Page 100: ...in the Label field 6 Enter the remote extension number in the Valuefield 7 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure an intercom key via web user interface at the path DSS Key To place an intercom call 1 Press the intercom key when the phone is idle The phone is automatically connected to the extension specified in the Value field 2 Press th...

Page 101: ...o automatically answer an incoming intercom call while there is already an active call on the phone To configure intercom features via phone user interface 1 Press Menu Features Intercom 2 Make the desired changes 3 Press the Save soft key to accept the change or the Back soft key to cancel You can also configure these specific parameters via web userinterface at the path Phone Features Intercom S...

Page 102: ... phone If Allow Barge In is enabled the phone automatically answers the intercom call and places the active call on hold If Allow Barge In is disabled the phone handles an incoming intercom call like a waiting call Allow Barge In is disabled by default ACD feature is often used in offices for customer service such as call center The ACD system handles large volumes of incoming calls from callers w...

Page 103: ...s from the ACD system You can press the ACD key to show your current phone status You can press the Available Unavailable soft key to change your phone status The system servermonitors your phone status When you set the phone status to available the ACD key LED illuminates solid green and then the server begins distributing calls to your phone When you set the phone to unavailable the ACD key LED ...

Page 104: ...text message 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the View soft key Note To send a text message 1 Press Menu Messages Text Message New Message 2 Compose the new text message You can press the abc soft key to change the input mode 3 Press the Send soft key 4 Optional Press or or the Switch soft key to select the desired account The SMS feature is not avail...

Page 105: ...ssage 1 Press Menu Messages Text Message Inbox 2 Select the desired message and press the Reply soft key 3 Compose the new text message You can press the abc soft key to change the input mode 4 Press the Send soft key after completing the content To delete a text message 1 Press Menu Messages Text Message Inbox Sentbox Outbox orDraftbox 2 Select the desired message and then press the Deletesoft ke...

Page 106: ...ent to answer the call Follow the voice prompt from the system server to leave the voice mail and then hang up after completing the voice mail To configure voice mail access codes via phone user interface 1 Press Menu Messages Voice Mail Set Voice Mail 2 Press the navigation keys to highlight the account which you want to set 3 Press the 123 soft key toselect the proper input mode and then enterth...

Page 107: ...e a message waiting indicator MWI will be indicated in three ways a warning tone the MESSAGE key LED illuminates solid green and an indicator message including a voice mail icon appears on the LCD screen This is cleared only when you retrieve all voicemails or delete them For some particular servers the MWI service is unsolicited So the SIP T32G IP phone just need to handle the MWI messages sent f...

Page 108: ...MWI Subscription Period Period of MWI subscription The IP phone re sends a MWI subscription before expiring To enable MWI subscription via web user interface 1 Click on Account Advanced 2 Select Enabled from the pull down list of Subscribe for MWI 3 Enter the period time in seconds in the MWI Subscription Period Scope 0 84600 seconds field 4 Click Confirm toaccept the change ...

Page 109: ... phone display Network Unavailable Ensure that the Ethernet cable is plugged into the Internet port o the phone and the Ethernet cable is not loose Ensure that the switch or hub in your network is operational Contact your system administrator for more information Why does the phone display No Service The phone LCD screen prompts No Service message when the SIP accounts do not register successfully...

Page 110: ...onnected to both the handset jack on the phone and handset Refer to Phone Installation on page10 Why is my headset not working Check to ensure that the headset cord is fully connected to the headset jack on the phone Refer to Phone Installation on page 10 Check to ensure that the headset mode is activated Refer to Headset Use on page 42 Check to ensure that the headset volume is adjusted to an app...

Page 111: ...he LCD screen prompts the following message 3 Press the OK soft key Note How to Export PCAP Trace We may need you to provide a PCAP Trace to help analyze your problem To export a PCAP Trace via web user interface 1 Click on Phone Upgrade 2 Click Start tobegin recording signal traffic 3 Recreate the error to be documented in the trace 4 Click Stop toend recording 5 Click Export toopen file download...

Page 112: ...o your phone To export your phone configurations via web user interface 1 Click on Phone Configuration 2 Click Export toopen file download window and then save the file to your local system To Import phone configurations via web user interface 1 Click on Phone Configuration 2 Click Browse toselect a configuration file from your local system 3 Click Import toimport the configuration file Note How t...

Page 113: ...hese safety instructions before use The following basic safety precautions should always be followed to reduce risk of fire electrical shock and other personal injury General Requirements Before you install and use the device read the safety instructions carefully and observe the situation during operation During the process of storage transportation and operation please always keep the device dry...

Page 114: ...pletely dry Do not spill liquid of any kind on the product or use the equipment near water for example near a bathtub washbowl kitchen sink wet basement or near a swimming pool Do not tread on pull or over bend any cable in case of malfunction of the device During a thunderstorm stop using the device and disconnect it from the power supply Unplug the power plug and the Asymmetric Digital Subscribe...

Page 115: ...Havana 05 00 United States Eastern Time 04 30 Venezuela Caracas 04 00 Canada Halifax Saint John 04 00 Chile Santiago 04 00 Paraguay Asuncion 04 00 United Kingdom Bermuda Bermuda 04 00 United Kingdom Falkland Islands 04 00 Trinidad Tobago 03 30 Canada New Foundland St Johns 03 00 Denmark Greenland Nuuk 03 00 Argentina Buenos Aires 03 00 Brazil no DST 03 00 Brazil DST 02 00 Brazil no DST 01 00 Portu...

Page 116: ...ssia Moscow 03 30 Iran Teheran 04 00 Armenia Yerevan 04 00 Azerbaijan Baku 04 00 Georgia Tbilisi 04 00 Kazakstan Aqtau 04 00 Russia Samara 05 00 Kazakstan Aqtobe 05 00 Kyrgyzstan Bishkek 05 00 Pakistan Islamabad 05 00 Russia Chelyabinsk 05 30 India Calcutta 06 00 Kazakhstan Astana Almaty 06 00 Russia Novosibirsk Omsk 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapo...

Page 117: ...opyright v Customizing Your Phone 17 D Declaration of Conformity vi Deleting Contacts 32 Dial now 53 Dial Plan 52 Do Not Disturb DND 66 Documentation 8 DSS Keys 42 E Editing Contacts 31 Emergency Number 55 Ending Calls 60 G General Settings 17 Getting Started 9 H Hardware Component Instructions 1 Headset Activation Deactivation 42 Headset Use 42 Hot Desking 88 Hotline 56 I Icon Instructions 3 Idle...

Page 118: ...Regulatory Notices 103 Remote Phonebook 36 Replace Rule 52 Ring Tones 28 S Safety Instructions 103 Screensaver 18 Searching for Contacts 34 Semi attended Transfer 70 Service Agreements 103 Shared Lines 85 Short Message Service SMS 94 System Customizations 42 T Theme 19 Time and Date 21 Time Zones 105 Troubleshooting 99 V Voice Mail 96 Volume 28 W Wallpaper 17 Warranty vi Web User Interface 6 WEEE ...

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