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Yealink MeetingSpace VC800, Administrator'S Manual

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System Maintenance

 

249 

System Maintenance 

This chapter provides basic system maintenance, including upgrading firmware, managing 
configurations, resetting systems and how to monitor network via SNMP. Topics include: 

 

Upgrading Firmware   

 

Importing/Exporting Configuration 

 

Resetting to Factory 

Upgrading Firmware 

The newly released firmware version may add new features. Because of this, Yealink 
recommends you to update the latest firmware. You can upgrade the system firmware via web 
user interface. The firmware name of the VC800 video conferencing system is: 60.x.x.x.rom, the 
firmware name of the CP960 conference phone is: 70.x.x.x.rom (x is the actual firmware version). 
You can download the latest firmware version from the Yealink website. 

To upgrade VC800 firmware via web user interface: 

1.

 

Click on 

Setting

->

Upgrade.

 

2.

 

In the 

Upgrade Firmware

 field, click 

Browse

 to locate the VC800 firmware from your local 

system. 

 

3.

 

Click 

Upgrade 

to upgrade the firmware. 

The browser pops up the dialog box “Firmware will be updated. It will take 5 minutes to 
complete. Please don't power off!”. 

4.

 

Click 

Confirm

 to confirm upgrading. 

Summary of Contents for MeetingSpace VC800

Page 1: ......

Page 2: ...form or by any means with any purpose other than personal use Warranty 1 Warranty THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS GUIDE ARE SUBJECT TO CHANGE WITHOUT NOTICE ALL STAT...

Page 3: ...roduct is available on the Yealink Support page for the product Patent Information China the United States EU European Union and other countries are protecting one or more patents of accompanying prod...

Page 4: ......

Page 5: ...ld affect the system s performance in the network Therefore an understanding of IP networking and a prior knowledge of VoIP telephony concepts are necessary In This Guide This administrator guide incl...

Page 6: ...phone Yealink CP960 HD IP Conference Phone Quick Reference Guide which describes how to use CP960 conference phone You can download the above documentations online http support yealink com documentFr...

Page 7: ...to Yealink VC Cloud Management Service Yealink Cloud Yealink Meeting Server Zoom BlueJeans Pexip Mind and Custom platform Cloud account This term refers to Yealink Cloud YMS BlueJeans Pexip Mind and C...

Page 8: ...Changes for Release 30 Guide Version 30 6 Major updates have occurred to the following sections Restricting Reserved Ports on page 54 Conference Type on page 129 Device Type License on page 219 Multi...

Page 9: ...P960 Conference phone 5 LED Instructions 6 User Interfaces 8 Web User Interface 8 Remote Control 9 Getting Started 13 Connecting the VC800 Video Conferencing System 13 Connecting the VC800 Codec 13 Co...

Page 10: ...Ports 53 Restricting Reserved Ports 54 Network Address Translation 57 Static NAT 57 STUN 60 Rport 64 Intelligent Firewall Traversal 66 Quality of Service 67 VPN 70 Configuring Call Preferences 75 Vide...

Page 11: ...Activation 137 View Switching 138 Default Layout of Single Screen 141 Dual Display Screen Layouts 143 Do Not Disturb 144 Auto Answer 146 Auto Dialout Mute 147 Call Match 148 History Record 149 Bandwid...

Page 12: ...em Management 207 Directory 207 LDAP 212 Call History 216 Search Source List in Dialing 218 License 219 Device Type License 219 Multipoint License 220 System Integrated with Control Systems 222 Using...

Page 13: ...tors 261 Analyzing Configuration Files 261 Viewing Call Statistics 261 Using Diagnostic Methods 262 Troubleshooting Solutions 264 General Issues 264 Camera Issues 266 Video Audio Issues 267 Why does t...

Page 14: ...Administrator s Guide for Yealink VC800 Video Conferencing System xiv...

Page 15: ...ommunications and multimedia sessions over IP networks The H 323 and Session Initiation Protocol SIP are two popular VoIP protocols that are found in widespread implementation H 323 H 323 is a recomme...

Page 16: ...he ability to control the attributes of an end to end call Physical Features of System Video conferencing systems are in the overall network topology which are designed to interoperate with other comp...

Page 17: ...nput for content sharing with audio 1 x Mini DP input for content sharing with audio 1x USB 2 0 for recording Full HD PTZ Camera 1920 x 1080 video resolution 60 frame rate 12x optical zoom PTZ camera...

Page 18: ...conferencing hub is connected to the VC800 codec Auto answer Missed calls this icon displays on the status bar Output volume is 0 Do not disturb Dual screen mode Dual video sources when a PC is connec...

Page 19: ...l contact Conference contact Yealink Cloud contact or YMS contact Places video calls Places voice calls Icons on CP960 Conference phone Icons appearing on the CP960 s touch screen are described in the...

Page 20: ...odec is powered on The VC800 codec is upgrading firmware Solid red The VC800 codec is in sleep mode Solid orange System exception e g network unavailable update failure Off The VC800 codec is powered...

Page 21: ...en off The battery capacity is too low to turn on the CPW90 Slowly flashing red The battery capacity is less than 10 Off If you tap the mute button the battery indicator LED on the CPW90 is still off...

Page 22: ...so access the web user interface with user credential which is disabled by default For more information on how to enable the user credential refer to User Mode on page 227 The system uses the HTTPS pr...

Page 23: ...position Capturing the video images Control the video conferencing system remotely via the virtual remote control Note Remote Control You can use the remote control to configure and use the VC800 vide...

Page 24: ...e virtual remote control Configuring Remote Control If your environment does not use remote control you can choose to disable remote control feature The remote control parameter is described below Par...

Page 25: ...VC800 Video Conferencing System Introduction 11 2 Select desired value from the pull down list of Remote Control Enabled 3 Click Confirm to accept the change...

Page 26: ...Administrator s Guide for Yealink VC800 Video Conferencing System 12...

Page 27: ...tion introduces the following Connecting the VC800 codec Connecting the Audio Device Note Connecting the VC800 Codec 1 Connect the LAN port on the VC800 codec to a switch hub device port with the supp...

Page 28: ...50 video conferencing hub and connect it to the MINI DP port on the PC with the supplied MINI DP cable So that you can share contents during a call 5 Locate the Audio port on the VCH50 video conferenc...

Page 29: ...on on the CPW90 for 3 seconds to turn on the CPW90 The CPW90 enters the registration mode automatically And the mute indicator LED on the CPW90 fast flashes yellow The CPW90 registers with the CP960 c...

Page 30: ...ual needs Mounting the VC800 Codec on a TV When the thickness of your TV is between 35 120 mm you can mount the VC800 codec on your TV Do the following 1 Open the baffle 2 Push the bracket along the t...

Page 31: ...the wall and then insert the expansion bolts Installation location for the expansion bolts and punching requirement are shown above 2 Drive screws 3 Push the VC800 codec along the track of the bracket...

Page 32: ...tic waste Dispose batteries at special collection points or return to stores if applies Do not dispose batteries in a fire Powering the System On To power on the system 1 Locate the DC48V port on the...

Page 33: ...System Initialization Once you have power on the system it will begin its initialization process During the initialization process the following events take place Loading the ROM file The ROM file si...

Page 34: ...to Setup Wizard on page 20 5 After completing the setup wizard the display device displays the main screen The main screen displays the following Time and date System IP address and site name Status...

Page 35: ...nicate with outside systems This may include enabling static NAT on your system For more information refer to Static NAT on page 57 Firewall If your system communicates with other devices through a fi...

Page 36: ...Administrator s Guide for Yealink VC800 Video Conferencing System 22...

Page 37: ...all Traversal Network Address Translation Intelligent Firewall Traversal Quality of ServiceVPN Preparing the Network Before you begin configuring the network options you must make sure your network is...

Page 38: ...in the options field of the DHCP message The data items themselves are also called options DHCP can be initiated by simply connecting the system to the network The system broadcasts DISCOVER messages...

Page 39: ...tions For more information on DHCP options refer to http www ietf org rfc rfc2131 txt number 2131 or http www ietf org rfc rfc2132 txt number 2132 To make the system gather network settings via DHCP o...

Page 40: ...you change this parameter the system will reboot to make the change take effect To configure DHCP via web user interface 1 Click on Network LAN Configuration 2 In the IPv4 Config block mark the DHCP r...

Page 41: ...eature to on or off Default Off Note If it is set to Off the system will use the IPv4 DNS obtained from DHCP If it is set to On the system will use manually configured static IPv4 DNS It only works if...

Page 42: ...On radio box 4 Enter the desired values in the Primary DNS and Secondary DNS fields 5 Click Confirm to accept the change A dialog box pops up to prompt that settings will take effect after a reboot 6...

Page 43: ...he numerical IP addresses 192 168 1 15 needed for the purpose of computer services and devices worldwide Network parameters need to be configured manually on the system are described below Parameter D...

Page 44: ...ff Default Off Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Primary DNS Configures the primary DNS server assigned to the s...

Page 45: ...tings will take effect after a reboot 4 Click OK to reboot the phone To configure a static IPv4 address via web user interface 1 Click on Network LAN Configuration 2 In the IPv4 Config block mark the...

Page 46: ...t the increased demands for unique IP addresses for all devices that connect to the Internet Therefore Internet Protocol version 6 IPv6 is the next generation network layer protocol which designed as...

Page 47: ...network settings The following table lists where the IP phone obtains the IPv6 address and other network settings DHCPv6 How the IP phone obtains the IPv6 address and network settings Disabled You hav...

Page 48: ...e to on or off Default Off Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface DNS Primary Server Primary DNS Configures the prima...

Page 49: ...P radio box configure the IPv6 address and other configuration parameters in the corresponding fields Optional If you mark the DHCP radio box you can configure the static DNS address in the correspond...

Page 50: ...after a period of time To configure static DNS when DHCP is used via phone user interface 1 Select More Setting Advanced default password 0000 Internet Configuration IPv6 2 Check the DHCP checkbox 3 C...

Page 51: ...l duplex transmission refers to transmitting voice or data in both directions at the same time this means one system can send data on the line while also receiving data Parameter of network speed feat...

Page 52: ...ir physical location can greatly simplify network design VLANs can address issues such as scalability security and network management The purpose of VLAN configurations on the system is to insert a ta...

Page 53: ...the connected switch supports and has enabled Network Policy provides voice VLAN configuration to notify the system which VLAN to use and QoS related configuration for voice data It provides a plug a...

Page 54: ...rganizationally Specific TLVs Media Capabilities The MED device type of the system and the supported LLDP MED TLV type can be encapsulated in LLDPDU The supported LLDP MED TLV types are LLDP MED Capab...

Page 55: ...change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Packet Interval 1 3600s Configures the interval in seconds for the system to send LLDP re...

Page 56: ...control 1 Select More Setting Advanced default password 0000 Advanced Network 2 In the LLDP block check the Active checkbox 3 Enter the desired value in the Packet Interval 1 3600s field 4 Select Sav...

Page 57: ...Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Priority Configures VLAN priority for the Internet WAN port Valid values 0 7 7...

Page 58: ...field 5 Select Save and then press to accept the change The display device prompts Reboot now 6 Select OK and then press to reboot the system immediately DHCP VLAN The system supports VLAN discovery v...

Page 59: ...parameter the system will reboot to make the change take effect Web User Interface To configure DHCP VLAN discovery via web user interface 1 Click on Network Advanced 2 In the VLAN block select the de...

Page 60: ...tem is allowed to access resources located on the protected side of the network The system supports the authentication protocols EAP MD5 EAP TLS PEAP MSCHAPv2 and EAP TTLS EAP MSCHAPv2 for 802 1X auth...

Page 61: ...e when the 802 1x authentication mode is configured as EAP TLS Note If you change this parameter the system will reboot to make the change take effect Web User Interface To configure 802 1X via web us...

Page 62: ...er from your local system 5 Click Upload to upload the certificates c If you select PEAP MSCHAPv2 1 Enter the user name for authentication in the Identity field 2 Enter the password for authentication...

Page 63: ...Save and then press to accept the change The display device prompts Reboot now 4 Select OK and then press to reboot the system immediately H 323 Tunneling The H 245 protocol is a control protocol tha...

Page 64: ...Administrator s Guide for Yealink VC800 Video Conferencing System 50 If H 323 tunneling feature is disabled the setup processes of an H 323 call are shown below...

Page 65: ...Configuration Method H 323 Tunneling Enables or disables the system to send all signaling and media through the HTTP tunnel You can configure it for the StarLeaf Cloud platform or H 323 call separate...

Page 66: ...52 3 Select the desired value from the pull down list of H 323 Tunneling 4 Click Confirm to accept the change To configure H 323 tunneling for H 323 via web user interface 1 Click on Account H 323 2 S...

Page 67: ...c to the VC800 system through the reserved ports Users placing calls through a firewall to systems may experience one way audio or video if the firewall is not properly configured Call Setup and Media...

Page 68: ...and TCP ports that are available for communication you can restrict the ports range The following tables identify the number of ports required per connection by protocol and the type of call Required...

Page 69: ...0 50015 64UDP 50000 50063 16 ways multipoint license 16 ways video call with a presentation an original caller and 16 other sites 128 UDP 32TCP 50000 50127 50000 50031 128UDP 50000 50127 Trial multipo...

Page 70: ...Reserve Port block configure the UDP port range in the UDP Port Scope field 3 In the Reserve Port block configure the TCP port range in the TCP Port Scope field 4 Click Confirm to accept the change A...

Page 71: ...d to the system reliably If you are using static NAT to associate a public IP address with the private IP address of your system you must configure your system to work with your static NAT server Note...

Page 72: ...or receiving a call from the public network Compulsory NAT works when you are in multi level intranet network to solve the one way audio or video problem Default Auto Web User Interface NAT Traversal...

Page 73: ...l down list of Route Traversal to solve this problem 5 Click Confirm to accept the change To configure Static NAT for SIP account via web user interface 1 Click on Account SIP Account 2 Select StaticN...

Page 74: ...ticNat from the pull down list of NAT Traversal 3 Select Save and then press to accept the change Testing your NAT Environment Place a call from a system on the Internet to your system in the private...

Page 75: ...the STUN server and then mapped IP address and port is placed in the Binding Response Binding Success Response MAPPED ADDRESS 59 61 92 59 19232 STUN feature parameters on the system are described belo...

Page 76: ...ure STUN server via web user interface 1 Click on Network NAT Firewall 2 In the STUN Config block select the desired value from the pull down list of Active 3 Enter the IP address or the domain name o...

Page 77: ...1 Click on Account SIP IP Call 2 Select STUN from the pull down list of NAT Traversal 3 Click Confirm to accept the change To configure STUN server via the remote control 1 Select More Setting Advanc...

Page 78: ...ternal host with IP address X can send a packet to the internal host only if the internal host had previously sent a packet to IP address X Port Restricted Cone A port restricted cone NAT is like a re...

Page 79: ...re it for the SIP account or SIP IP call separately Default Enabled Web User Interface To configure rport feature for SIP account via web user interface 1 Click on Account SIP Account 2 Select the des...

Page 80: ...intelligent firewall traversal feature so that the head office can share content with branch office or control camera in the branch office The intelligent firewall traversal parameter is described be...

Page 81: ...ovides a better network service through the following features Supporting dedicated bandwidth Improving loss characteristics Avoiding and managing network congestion Shaping network traffic Setting tr...

Page 82: ...bandwidth and delay sensitive QoS is a major issue in VoIP implementations with regard to guaranteeing how that packet traffic is not delayed or dropped due to interference from other lower priority t...

Page 83: ...es the DSCP value for video packets Valid Values 0 63 Default 34 Note If you change this parameter the system will reboot to make the change take effect Remote Control Web User Interface Data Priority...

Page 84: ...elds 4 Select Save and then press to accept the change The display device prompts Reboot now 5 Select OK and then press to reboot the system immediately VPN VPN Virtual Private Network is a secured pr...

Page 85: ...ayer device and provides a virtual network segment The system uses OpenVPN to achieve the VPN feature To prevent disclosure of private information tunnel systems must authenticate each other before se...

Page 86: ...To configure VPN via web user interface 1 Click on Network Advanced 2 In the VPN block click Browse to locate the VPN file tar from your local system 3 Click Upload to upload the file to the system 4...

Page 87: ...mpressed package of VPN related files tar to the system via web user interface 3 Select Save and then press to accept the change The display device prompts Reboot now 4 Select OK and then press to reb...

Page 88: ...Administrator s Guide for Yealink VC800 Video Conferencing System 74...

Page 89: ...ialout Mute Call Match History Record Bandwidth Content Sharing Ringback Timeout Auto Refuse Timeout SIP IP Call by Proxy Video Conference Platform Yealink video conferencing system can log into the Y...

Page 90: ...e 9 digit Cloud number or the extension the last four Cloud number to place a call If you want to place a call to a Cloud contact who is in different Yealink Cloud directory from you you should enter...

Page 91: ...alink VC Cloud Management Service platform The number consists of 7 digits that are generated according to MAC address and it never expires Default PIN Code Login Pincode Pin Code Specifies the PIN co...

Page 92: ...er name and password will be filled automatically next time It only works if the value of Login Type is set to Username Password Remote Control To configure Yealink VC Cloud Management Service platfor...

Page 93: ...the pull down list of Platform Type 4 Select the desired sign in method from the pull down list of Login Type If you select Build in Cloud Number Press or to scroll to Onekey Login and then press If...

Page 94: ...cheduled conferences Manage the scheduled conferences For detailed introduction refer to VC800 Full HD Video Conferencing System User Guide Yealink Meeting Server parameters on the system are describe...

Page 95: ...ort Configures the port of the Yealink Meeting Server Default 0 Web User Interface Outbound Server Outbound Proxy Server Configures the IP address or domain name of the outbound proxy server Default B...

Page 96: ...egistration information 6 Press or to scroll to Register and then press After successful registration the display device displays Note Logging into the StarLeaf Cloud Platform You can log into the Sta...

Page 97: ...loud platform Remote Control Web User Interface Platform Type Configures the platform type Yealink VC Cloud Management Service Yealink Meeting Server StarLeaf Zoom Pexip BlueJeans Mind Custom Default...

Page 98: ...12 digit quick access code in the QCP Code field 5 Press or to scroll to Log In and then press After successful registration the display device displays Note Logging into the Zoom Cloud Platform You...

Page 99: ...nfigures the IP address or domain name of the Zoom Cloud server Default zoomcrc com Remote Control Web User Interface Transport Configures the type of transport protocol for the Zoom Cloud platform UD...

Page 100: ...form via web user interface 1 Click on Account VC Platform 2 Select Enabled from the pull down list of Cloud Account 3 Select Zoom from the pull down list of Platform Type 4 Configure the Zoom Cloud p...

Page 101: ...Pexip platform parameters on the system are described below Parameter Description Configuration Method Cloud Account Enables or disables the Cloud feature Default Enabled Note If it is disabled the sy...

Page 102: ...gnaling TCP provides reliable transport via TCP for SIP signaling TLS provides secure communication of SIP signaling DNS NAPTR performs the DNS NAPTR and SRV queries for the service type and port if n...

Page 103: ...Platform Type 4 Configure the Pexip account settings 5 Click Confirm to accept the change To configure Pexip platform via the remote control 1 Select More Setting Advanced default password 0000 Video...

Page 104: ...te Control Web User Interface Platform Type Configures the platform type Yealink VC Cloud Management Service Yealink Meeting Server StarLeaf Zoom Pexip BlueJeans Mind Custom Default Yealink VC Cloud M...

Page 105: ...res the registration expiration time in seconds of the Cloud server Default 3600 Web User Interface Keep Alive Interval Configures the interval in seconds that the system sends keep alive messages to...

Page 106: ...list of Platform Type 4 Enter the domain name or IP address of BlueJeans server in the Server field The default BlueJeans server is bjn vc 5 Press or to scroll to Log In and then press After successfu...

Page 107: ...trol Web User Interface Transport Configures the type of transport protocol for the Mind platform UDP provides best effort transport via UDP for SIP signaling TCP provides reliable transport via TCP f...

Page 108: ...Cloud Account 3 Select Mind from the pull down list of Platform Type 4 Configure the Mind platform 5 Click Confirm to accept the change To configure Mind platform via the remote control 1 Select More...

Page 109: ...g Server StarLeaf Zoom Pexip BlueJeans Mind Custom Default Yealink VC Cloud Management Service Remote Control Web User Interface Label Configures the account label displayed on the display device when...

Page 110: ...ation of SIP signaling DNS NAPTR performs the DNS NAPTR and SRV queries for the service type and port if no server port is given Default TCP Web User Interface Server Expires Configures the registrati...

Page 111: ...t settings 5 Click Confirm to accept the change To configure custom account via the remote control 1 Select More Setting Advanced default password 0000 Video Conference Platform 2 In the Cloud Account...

Page 112: ...Setting Advanced default password 0000 Video Conference Platform 2 Press or to scroll to Log Out and then press The display device prompts Log out the account 3 Press or to scroll to OK and then press...

Page 113: ...omcrc com Note It only works when you do not log into a Cloud platform or you only register a Yealink Cloud account YMS account Web User Interface VMR Name 2 Configures the virtual meeting room name D...

Page 114: ...ter a Yealink Cloud account YMS account Web User Interface VMR Server 4 Configures the virtual meeting room server address Default Blank Note It only works when you do not log into a Cloud platform or...

Page 115: ...on Setting 3rd VMR 2 Enter virtual meeting room name and server address in the corresponding fields respectively 3 Click Confirm to accept the change The VMRs will appear at the pull down list of Cal...

Page 116: ...use for authentication when registering with a SIP server Default Blank Remote Control Web User Interface Register Name Configures the user name of the SIP account for register authentication Default...

Page 117: ...ol for the SIP account UDP provides best effort transport via UDP for SIP signaling TCP provides reliable transport via TCP for SIP signaling TLS provides secure communication of SIP signaling DNS NAP...

Page 118: ...e After successful registration the display device displays To configure SIP account via the remote control 1 Select More Setting Advanced default password 0000 SIP Account 2 Configure the SIP account...

Page 119: ...e type of transport protocol for the SIP IP call UDP provides best effort transport via UDP for SIP signaling TCP provides reliable transport via TCP for SIP signaling DNS NAPTR performs the DNS NAPTR...

Page 120: ...H 323 Protocol Enables or disables the H 323 protocol Default Enabled Note Only when it is set to Enabled can H 323 account be registered When it is set to Enabled on both sites the VC800 can call th...

Page 121: ...rt 1 Port Configures the port of the primary gatekeeper Valid values Integer from 0 to 65535 Default 1719 Remote Control Web User Interface Gatekeeper Server2 Gatekeeper IP Address 2 Configures the IP...

Page 122: ...Enabling H 460 Support for H 323 Calls on page 110 Remote Control Web User Interface H 323 Tunneling Optional Instructs the system to send all signaling and media through the HTTP tunnel Default Disa...

Page 123: ...en Yealink device and certain devices Web User Interface To configure H 323 account via web user interface 1 Click on Account H 323 2 Configure the H 323 account settings 3 Click Confirm to accept the...

Page 124: ...hod H 323 Protocol Enables or disables the H 323 protocol Default Enabled Note Only when it is set to Enabled can H 323 account be registered When it is set to Enabled on both sites the VC800 can call...

Page 125: ...Auto the system automatically discovers a gatekeeper Manual specify the IP address and port for the gatekeeper manually Default Disabled Remote Control Web User Interface Gatekeeper Server1 Gatekeepe...

Page 126: ...e Control Web User Interface Gatekeeper Password Specifies the password for authentication with gatekeeper Default blank Remote Control Web User Interface H 460 Active Enables or disables firewall tra...

Page 127: ...IP call Web User Interface Local Early Media Enables or disables local early media feature on the system Default Disabled If it is set to Enabled the system will send video SDP twice during a call to...

Page 128: ...ss to accept the change DTMF DTMF Dual Tone Multi frequency better known as touch tone is used for telecommunication signaling over analog telephone lines in the voice frequency band DTMF is the signa...

Page 129: ...lt payload type for RTP Event packets is 101 and the payload type is configurable The VC800 uses the configured value to negotiate with the other end during call establishment The RTP Event packet con...

Page 130: ...ages Default RFC2833 Remote Control Web User Interface DTMF Info Type Configures the DTMF info type when DTMF type is set to SIP INFO or RFC2833 SIP INFO You can configure it for the Cloud platform SI...

Page 131: ...ick Confirm to accept the change To configure DTMF type for SIP account via web user interface 1 Click on Account SIP Account 2 Select the desired value from the pull down list of DTMF Type If SIP INF...

Page 132: ...To configure DTMF type for SIP IP call via web user interface 1 Click on Account SIP IP Call 2 Select the desired value from the pull down list of DTMF Type If SIP INFO or RFC2833 SIP INFO is selecte...

Page 133: ...ice band Auto the system automatically negotiates the way INBAND RFC2833 or SIP INFO to transfer DTMF digits Default Auto Remote Control Web User Interface To configure DTMF type for StarLeaf Cloud pl...

Page 134: ...imum number of bits while retaining quality This can effectively reduce the frame size and the bandwidth required for audio video transmission Audio Codecs The audio codec that the system uses to esta...

Page 135: ...he disabled audio codecs for the system not to use Web User Interface Special audio codec byte sequence Enables or disables the special audio codec byte sequence Note Different devices have different...

Page 136: ...ec negotiated with the called party according to the priority The following table summarizes the supported video codecs on the system Name MIME Type Bit Rate Frame Rate Frame Size H 264 High Profile H...

Page 137: ...column and click or to adjust the priority of the selected video codecs 5 Click Confirm to accept the change Call Protocol The system supports SIP and H 323 protocols for incoming and outgoing calls H...

Page 138: ...rotocol for placing calls H 323 the system uses H 323 protocol for placing calls Default Auto Remote Control Web User Interface To configure call protocol via web user interface 1 Click on Setting Cal...

Page 139: ...ll Disabled the system uses 30fps during a video call Enabled the system uses 60fps during a video call Default Disabled Web User Interface To configure video call frame rate via web user interface 1...

Page 140: ...registered accounts then this call fails Account polling is disabled by default When you register multiple accounts 2 or more for your system you can enable account polling feature You can configure a...

Page 141: ...figure account polling via web user interface 1 Click on Setting Call Features 2 Select the desired value from the pull down list of Account Polling 3 Click Confirm to accept the change The following...

Page 142: ...g typing and silverware striking plates These noises when transmitted to remote participants can be very distracting You can enable the Transient Noise Suppressor TNS to suppress these noises You can...

Page 143: ...or a VMR Mode conference Regular Mode Conference In Regular Mode conference the moderator can communicate with other participants The regular mode conference parameter on the system is described belo...

Page 144: ...ue can be 8 16 or 24 For more information on multipoint license refer to Multipoint License on page 220 For more information on how to join a regular mode conference refer to Joining the Meeting on pa...

Page 145: ...Y 16 Two virtual meeting rooms supports up to 16 ways video calls If you import a 24 ways multipoint license X Y 24 Two virtual meeting rooms supports up to 24 ways video calls The VMR mode conference...

Page 146: ...can join the virtual meeting room 2 at most By default the MCU ways are distributed equally between two virtual meeting rooms 5 Click Confirm to accept the change For more information on how to join a...

Page 147: ...ing Room 1 Meeting Room 1Password Configures the password for virtual meeting room 1 Web User Interface Virtual Meeting Room 2 Meeting Password Enables or disables the system to configure a password f...

Page 148: ...3 6 201 123 or 123 10 3 6 201 to enter the virtual meeting room 1 Participants can dial 10 3 6 201 456 or 456 10 3 6 201 to enter the virtual meeting room 2 Without a meeting password or with a wrong...

Page 149: ...of the remote system to the meeting whitelist Default blank Web User Interface To add the meeting whitelist numbers via web user interface 1 Click on Directory Meeting Whitelist 2 Enter the user s IP...

Page 150: ...lacklist records Blacklist is configurable via web user interface only The blacklist parameter is described below Parameter Description Configuration Method Meeting Blacklist Number Add the IP address...

Page 151: ...he previous speaker is replaced by the new speaker The voice activation parameter is described below Parameter Description Configuration Method Voice Activation Enables or disables voice activation De...

Page 152: ...layout Average Mode Up to 9 video images can be displayed in Equal N N layout When the number of participants exceeds 9 all participants video images will be switched automatically The view switching...

Page 153: ...one of the following Mark the Single View Round radio box Mark the Full Screen Round radio box 4 Click Confirm to accept the change Note 1 N Mode Up to 8 video images can be displayed in Speaker View...

Page 154: ...ly every 30 seconds Web User Interface View Round Configure how many video images to be switched at a time Valid values 1 to 7 Default 1 Web User Interface Full Screen Round Switches all video images...

Page 155: ...parameters of default layout are described below Parameter Description Configuration Method Default Layout of Single Screen Configures the default layout of single screen when a call is established R...

Page 156: ...to Remote Full screen the remote video image is shown in full size If it is set to Equal the remote and local video images are shown in the same size If it is set to Picture In Picture the remote vide...

Page 157: ...play device Multi way Video Calls Take four way video calls as an example Voice activation layout is used by default Primary display device The active speaker is given prominence in the largest pane O...

Page 158: ...The icon is displayed on the focus content After reassigning the content the PC content on the second display device will automatically be displayed on the primary display device Do Not Disturb Do not...

Page 159: ...change The display device will display To enable the DND mode via the CP960 conference phone when the system is idle 1 Swipe down from the top of the screen 2 Tap to enable DND If the DND feature is e...

Page 160: ...wer parameters on the system are described below Parameter Description Configuration Method Auto Answer Enables or disables the auto answer feature on the system Default Enabled Remote Control Web Use...

Page 161: ...ress to accept the change The display device will display To configure auto answer via the CP960 conference phone 1 Swipe down from the top of the screen 2 Tap to enable or disable auto answer If the...

Page 162: ...ll Call Match The call match feature allows the system to search entries automatically from the search source list based on the entered string Once matched the results will be displayed on the screen...

Page 163: ...identification time and date and call duration Users can manage call history list via the remote control web user interface and CP960 conference phone To save call history you must enable the history...

Page 164: ...stay the same or will not reduce a lot You can specify the uplink and downlink bandwidths for the system to achieve the best result Uplink bandwidth is the max bandwidth of outgoing calls And downlin...

Page 165: ...automatically Remote Control Web User Interface To configure bandwidth via web user interface 1 Click on Setting Call Features 2 Select the desired value from the pull down list of Uplink Bandwidth 3...

Page 166: ...iguration Method Frame Specifies the frame rate of the presentation 30fps 15fps 5fps 1fps Default 15fps Web User Interface Resolution Specifies the resolution of the presentation 1080P 720P Default 10...

Page 167: ...ll cancel the dialing if the call is not answered The ringback timeout parameter on the system is described below Parameter Description Configuration Method Ringback Timeout 30 240 Configures the dura...

Page 168: ...deo conferencing system will stop ringing if the call is not answered The auto refuse timeout parameters on the system are described below Parameter Description Configuration Method Auto Refuse Timeou...

Page 169: ...P IP call or SIP account to connect to the far site The SIP IP call by proxy parameters on the system are described below Parameter Description Configuration Method SIP IP Call by Proxy Configures the...

Page 170: ...0 Video Conferencing System 156 To configure the SIP IP call by proxy via web user interface 1 Click on Setting Call Features 2 Select the desired value from the pull down list of SIP IP Call by Proxy...

Page 171: ...eam Protocol Mix Sending Configuring Camera Settings Far end Camera Control Camera Control Protocol Output Resolution USB Configuration Video Recording ScreenshotTones General Settings Custom Key Type...

Page 172: ...Name When the system is idle the site name is displayed on the status bar of display device You can make an IP address call to the far site the site name will be displayed on the display device of th...

Page 173: ...lay device will display the changed site name Backlight of the CP960 Conference Phone Backlight determines the brightness of the CP960 conference phone allowing users to read easily in dark environmen...

Page 174: ...the desired value from the pull down list of Backlight Time 3 Click Confirm to accept the change To configure the backlight of the CP960 conference phone 1 Tap Display Backlight 2 Drag the Active Lev...

Page 175: ...ese Spanish Turkish and Russian The language parameters on the system are described below Parameter Description Configuration Method Language Specifies the language for the web user interface Web User...

Page 176: ...r you must set the time zone Daylight Saving Time Daylight Saving Time DST is the practice of temporary advancing clocks during the summertime so that evenings have more daylight and mornings have les...

Page 177: ...ccording to your needs Automatic use DST DST will be configured automatically You do not need to manually configure the start time end time and offset Default Automatic Remote Control Web User Interfa...

Page 178: ...y of Week Last in Month Start Hour of Day DST Stop Month When the DST calculation method is set to By Week Configures the time to end DST Note It only works if the value of the Daylight Saving Time is...

Page 179: ...on Setting Date Time 2 Select Disabled from the pull down list of Manual Time 3 Select the desired time zone from the pull down list of Time Zone 4 Enter the domain names or IP addresses in the Primar...

Page 180: ...elect the desired values from the pull down lists of DST Start Month DST Start Day of Week DST Start Day of Week Last in Month DST Stop Month DST Stop Day of Week and DST Stop Day of Week Last in Mont...

Page 181: ...re the desired values 3 Select Save and then press to accept the change The time and date displayed on the LCD screen of the display device and CP960 conference phone will change accordingly Automatic...

Page 182: ...is disabled automatically To protect the display device you should configure the automatic sleep time immediately Remote Control Web User Interface To configure the automatic sleep time via web user i...

Page 183: ...d Web User Interface To hide IP address via web user interface 1 Click on Setting General 2 Select Enabled from the pull down list of Hide IP Address 3 Click Confirm to accept the change Hiding Headin...

Page 184: ...se information and icons You can also hide these icons as needed to achieve the best video effects Parameters of hiding icons in a call feature on the system are described below Parameter Description...

Page 185: ...r Interface Camera Icon Enables or disables the system to hide camera icon during a call Disabled the system does not display camera icon during a call Hide with UI the system displays camera icon dur...

Page 186: ...e name icon during a call Default Disabled Web User Interface Hold Icon Enables or disables the system to hide hold icon during a call Disabled the system does not display hold icon during a call Hide...

Page 187: ...con will disappear when the status bar is hidden Enabled the system displays output mute icon during a call Default Disabled Web User Interface SecondScreen Icon Enables or disables the system to hide...

Page 188: ...er interface automatically after being inactive for a period of time default 5 minutes You need to re enter the user name and password to login You can only configure the relog offtime via web user in...

Page 189: ...ntrol If you disable this feature or system ringer volume is adjusted to 0 the system will not play a key tone when you press the key on the remote control Key tone is configurable via the remote cont...

Page 190: ...evice supports English and Russian input methods You can enter characters using the enabled input method Changing keyboard input method is configurable via web user interface only To configure keyboar...

Page 191: ...field select and then press The display device appears the on screen keyboard 2 Select and then press to change the input method Audio Settings Audio Output Device The system supports the following au...

Page 192: ...ut device for the system Valid values Auto selects the audio output device with highest priority HDMI selects the built in speakerphone of the display device Line Output selects the speakerphone conne...

Page 193: ...igure the audio output device via the remote control 1 Select More Setting Video Audio Audio Settings 2 Select the desired value from the pull down list of Audio Output 3 Select Save and then press to...

Page 194: ...rol or the web user interface The audio input device parameter is described below Parameter Description Configuration Method Audio Input Specifies the audio input device for the system Valid values Au...

Page 195: ...agmented or dropped This results in poor quality video at the receiving device You can set the maximum MTU size of the video packets sent by the system The default value is 1500 bytes Specify the MTU...

Page 196: ...press to accept the change The display device prompts Reboot now 4 Select OK and then press to reboot the system immediately Dual Stream Protocol To enhance the process of communicating with others ov...

Page 197: ...tarLeaf Cloud platform or H 323 call separately Default Enabled Web User Interface BFCP Enables or disables the BFCP protocol for sharing content You can configure it for Zoom Pexip BlueJeans Mind Cus...

Page 198: ...184 3 Select the desired value from the pull down list of H 239 4 Click Confirm to accept the change To configure H 239 dual stream protocol for H 323 call via web user interface 1 Click on Account H...

Page 199: ...latform via web user interface 1 Click on Account VC Platform 2 Select Zoom Pexip BlueJeans Mind Custom from the pull down list of Platform Type 3 Select the desired value from the pull down list of B...

Page 200: ...sired value from the pull down list of BFCP 3 Click Confirm to accept the change To configure BFCP dual stream protocol for SIP IP call via web user interface 1 Click on Account SIP IP Call 2 Select t...

Page 201: ...eature on the system Mix sending feature allows the sender to compound multiple video streams local image shared content to one video stream and then send it to the far site The mix sending parameter...

Page 202: ...lue Default 1 Remote Control Web User Interface Flicker Configures the value of camera flicker frequency 50Hz 60Hz Default 50Hz Note Indoor lights powered by a 50Hz or 60Hz power source can produce a...

Page 203: ...nce mode is configured to Manual Remote Control Web User Interface Display Mode Configures the display mode of the camera High Definition Standard Mild Custom Definition Default Standard Remote Contro...

Page 204: ...r Interface Noise Reduction 3D Specifies the noise reduction 3D mode Valid Values 0 22 Default 2 Remote Control Web User Interface WDR Specifies the wide dynamic range Off do not use WDR 1 5 Default 2...

Page 205: ...this case you can set the camera pan direction to Reversed Reset Camera Reset the camera settings to factory defaults Note The camera presets will also be cleared Web User Interface To configure came...

Page 206: ...f the local camera Far end camera control parameters are described below Parameter Description Configuration Method Not FECC in call 0 300s Configures the duration time in seconds when far site cannot...

Page 207: ...e should enable the camera control protocol simultaneously If the FECC protocol is not enabled on either site far end camera control cannot be performed For example a SIP call is established between t...

Page 208: ...Default For Zoom Pexip BlueJeans Mind Custom platform and SIP IP call the default value is Enabled For SIP account the default value is Disabled Note You cannot configure it for the Yealink StarLeaf...

Page 209: ...H 323 2 Select the desired value from the pull down list of FECC H 323 3 Click Confirm to accept the change To configure FECC SIP camera control protocol for Zoom Pexip BlueJeans Mind Custom platform...

Page 210: ...deo Conferencing System 196 3 Select the desired value from the pull down list of FECC SIP 4 Click Confirm to accept the change To configure FECC SIP camera control protocol for SIP calls via web user...

Page 211: ...wn list of FECC SIP 3 Click Confirm to accept the change To configure FECC SIP c camera control protocol for SIP IP call via web user interface 1 Click on Account SIP IP Call 2 Select the desired valu...

Page 212: ...esolution of primary display device 1920 1080 60Hz 1920 1080 50Hz 1366 768 60Hz 1280 720 60Hz 1280 720 50Hz 1024 768 60Hz 800 600 60Hz 720 480 60Hz 640 480 60Hz Default 1920 1080 60 HZ Note The availa...

Page 213: ...enshots stored in the USB flash driver via the remote control and cannot record video or capture screenshots via the remote control The USB configuration parameter on the system is described below Par...

Page 214: ...ation please refer to USB Configuration on page 199 The recorded video will be saved in mkv format and named as the recorded time and date Video can be played on either the system itself or on a compu...

Page 215: ...recording and then press again to stop recording When you start recording the display device will show and the recording time When you stop recording the recording icon disappears from the screen The...

Page 216: ...on Method Screenshot Enables or disables the screenshot feature on the system Default Enabled If it is set to Disabled you cannot capture screenshot Web User Interface To configure screenshot via web...

Page 217: ...mize tones or select specialized tone sets vary from country to country to indicate different conditions of the system The default tones used on the system are the US tone sets Available tone sets for...

Page 218: ...d country tone set Default Custom Web User Interface Ring Back Customizes the ring back tone for the system tone element1 element2 element3 element8 Where element Freq1 Freq2 Freq3 Freq4 Duration Freq...

Page 219: ...ser Interface Call Waiting Customizes the call waiting tone for the system For more information on how to customize the tone refer to the parameter Ring Back Default Blank Note It only works if the pa...

Page 220: ...Administrator s Guide for Yealink VC800 Video Conferencing System 206 If you select Custom you can customize the tone for indicating each condition of the system 3 Click Confirm to accept the change...

Page 221: ...nagement Service platform Yealink Cloud contacts will display in your directory menu Yealink Cloud contacts are created by your administrator Only administrator can add edit and delete Yealink Cloud c...

Page 222: ...the Number field 5 Click Add Number enter other number of the contact 6 Select the desired contact bandwidth from the pull down list of Bandwidth The default contact bandwidth is Auto The system will...

Page 223: ...information 5 Click Confirm to accept the change To place calls to local contacts from the local directory via web user interface 1 Click on Directory Local Directory 2 Hover your cursor over the des...

Page 224: ...he local contact list The web user interface prompts Contacts imported successfully To import a CSV file of local contact list via web user interface 1 Click on Directory Local Directory 2 Select Impo...

Page 225: ...e is selected this column will not be imported to the system If Display Name is selected this column will be imported to the system as the local contact s name If number is selected this column will b...

Page 226: ...directory and save LDAP entries to the local directory LDAP entries displayed on the display device screen are read only They cannot be added to edited or deleted by users When an LDAP server is conf...

Page 227: ...Mobile or cellular phone number ipPhone IPphoneNumber Home phone number LADP parameters are described below Parameter Description Configuration Method LDAP Enable Enables or disables the LDAP feature...

Page 228: ...server administrator If the LDAP server allows anonymous to login you don t need to provide the user name to access the LDAP server Web User Interface LDAP Password Configures the password to log into...

Page 229: ...for the LDAP server Note Make sure the protocol value corresponds with the version assigned on the LDAP server Web User Interface Match Incoming Call Enables or disables the system to match caller nu...

Page 230: ...ts of All Calls Missed Calls Placed Calls and Received Calls The system supports up to 100 history entries including local history entries and Cloud history entries You can view the call history place...

Page 231: ...tory 2 Hover your cursor over the entry you want to call 3 Click or in the pop up detail box to place a video or voice call The web user interface prompts Connecting please wait and jumps automaticall...

Page 232: ...ch the desired list you need to enable the search source list first If you want to match the LADP list make sure LDAP is already configured For more information on how to configure LDAP refer to LDAP...

Page 233: ...supports 24 ways multipoint calls an original caller and 24 other sites You can change the VC800 from a demo machine to be a normal machine by importing a device type license After changing to a norma...

Page 234: ...oice call a conference moderator and 2 participants Multipoint conferences are unsupported Trial multipoint license 24 ways video call with a presentation a conference moderator and 24 participants Pe...

Page 235: ...ser Interface Multipoint Ways Indicates the multipoint license imported to the VC800 system Unsupported 8 Ways 16 Ways 24 Ways Web User Interface Period of validity Indicates the validity period of th...

Page 236: ...nnection parameters are described below Parameter Description Configuration Method Current Control TCP Port Control TCP port read only Default 6024 Web User Interface Control Security Enabled Enables...

Page 237: ...use the API with a serial connection to control Yealink video conferencing system The USB port on the Yealink video conferencing system can be connected to the serial port on the control system throug...

Page 238: ...ity are None Odd Even Space Default None Note It must be the same parity for both devices Web User Interface Stop Bits Configures the stop bits Available stop bits are 1 2 Default 1 Note It must be th...

Page 239: ...you successfully deploy environment and configure the third party control system the Yealink video conferencing systems and the control devices you can remotely manage certain features of your video c...

Page 240: ...Administrator s Guide for Yealink VC800 Video Conferencing System 226...

Page 241: ...to configure a password for the user when the user mode is enabled After the user mode is enabled the user can log into the web user interface of the system with user credentials The default user name...

Page 242: ...user type is administrator Users can log into the web user interface and access the Advanced menu with administrator privilege by default The default administrator password is 0000 and can be only ch...

Page 243: ...r password in the Old Password field 4 Enter a new password in the New Password field 5 Enter the new password or leave it blank in the User Password field 6 Click Confirm to accept the change To conf...

Page 244: ...web user interface of the system Valid Values 1 65535 Default 80 Note Ensure that the configured port is not used Web User Interface HTTPS Enables or disables the user to access the web user interface...

Page 245: ...LS protocol is composed of two layers TLS Record Protocol and TLS Handshake Protocol The TLS Record Protocol completes the actual data transmission and ensures the integrity and privacy of the data Th...

Page 246: ...ates the TLS messages exchanged between the system and TLS server to establish an encrypted communication channel Step1 The system sends Client Hello message proposing SSL options Step2 Server respond...

Page 247: ...cate will be overridden by the new one The format of the server certificate files must be pem and cer A unique server certificate It is installed by default and is unique to a system based on the MAC...

Page 248: ...nabled the system will authenticate the server certificate based on the trusted certificates list Only when the authentication succeeds will the system trust the server If you change this parameter th...

Page 249: ...Custom Certificates Default Default Certificates Note If you change this parameter the system will reboot to make the change take effect Web User Interface Upload Server Certificate File Upload the cu...

Page 250: ...to accept the change A dialog box pops up to prompt that the settings will take effect after a reboot 6 Click Confirm to reboot the system immediately To configure TLS for the Zoom Pexip BlueJeans Mi...

Page 251: ...he pull down list of the Transport 4 Click Confirm to accept the change To configure TLS for the SIP account via web user interface 1 Click on Account SIP Account 2 Select TLS from the pull down list...

Page 252: ...r or der from your local system 3 Click Upload to upload the certificate To configure the device certificate via web user interface 1 Click on Security Server Certs 2 Select the desired value from the...

Page 253: ...se SRTP encryption for SIP calls the participants in the call must enable SRTP simultaneously When this feature is enabled on both systems the encryption algorithm utilized for the session is negotiat...

Page 254: ...zYTNiOTNkOWRiYzRlMjM0Yzcz a sendrecv a ptime 20 a fmtp 101 0 15 The SRTP parameter on the system is described below Parameter Description Configuration Method SRTP Specifies the SRTP type You can conf...

Page 255: ...face 1 Click on Account VC Platform 2 Select Zoom Pexip BlueJeans Mind Custom from the pull down list of Platform Type 3 Select the desired value from the pull down list of SRTP 4 Click Confirm to acc...

Page 256: ...erface 1 Click on Account SIP IP Call 2 Select the desired value from the pull down list of SRTP 3 Click Confirm to accept the change H 235 Yealink VC800 video conferencing systems support H 235 128 b...

Page 257: ...to use H 235 in H 323 calls Compulsory compulsively use H 235 in H 323 calls Default Disabled Web User Interface Rules of H 235 security in H 323 calls Far Near Compulsory Optional Disabled Compulsory...

Page 258: ...3 Select the desired value from the pull down list of H 235 4 Click Confirm to accept the change To configure H 235 for H 323 via web user interface 1 Click on Account H 323 2 Select the desired value...

Page 259: ...le them Abnormal Call Answering The abnormal call answering parameters on the system are described below Parameter Description Configuration Method Abnormal Call Answering Specifies the account type f...

Page 260: ...m are described below Parameter Description Configuration Method Safe Mode Call Enables or disables the safe mode call feature for H 323 incoming call from public network Disabled do not use safe mode...

Page 261: ...Configuring Security Features 247 2 Select the desired value from the pull down list of Safe Mode Call 3 Click Confirm to accept the change...

Page 262: ...Administrator s Guide for Yealink VC800 Video Conferencing System 248...

Page 263: ...e system firmware via web user interface The firmware name of the VC800 video conferencing system is 60 x x x rom the firmware name of the CP960 conference phone is 70 x x x rom x is the actual firmwa...

Page 264: ...ower off 4 Click Confirm to confirm upgrading Note Importing Exporting Configuration We may need you to provide the system configurations for the Yealink field application engineers to help analyze pr...

Page 265: ...Configuration 2 Click Browse to locate a configuration file from your local system 3 Click Import to import the configuration file Resetting to Factory Reset the system to factory configurations after...

Page 266: ...the reset key on the VC800 codec remote control or web user interface Note To reset the system via web user interface 1 Click on Setting Upgrade 2 Click Reset to Factory Setting The web user interfac...

Page 267: ...ny objects for example the paper clip to press and hold the reset button for 15 seconds until the screen turns black Do not power off the system during the factory restore process The system reverts t...

Page 268: ...Administrator s Guide for Yealink VC800 Video Conferencing System 254...

Page 269: ...iguration Files Viewing Call Statistics Using Diagnostic Methods Viewing Log Files The log files are Yealink specific debug files which may be requested by the Yealink support organization if you need...

Page 270: ...Web User Interface System Log Level Specify the system log level Note The supported level is 0 9 Higher value indicates more detailed content Default 6 Web User Interface To configure the system log l...

Page 271: ...port to open the file download window and then save the file to your local system The following figure shows a portion of a log file To export a log file to a syslog server via web user interface 1 Cl...

Page 272: ...the packets to troubleshoot problems Packets parameters are described below Parameter Description Configuration Method Pcap Feature Start and stop capturing packets or export the captured packets Web...

Page 273: ...rotocols are used Direction Values src dst src and dst src or dst If no source or destination is specified the src or dst keywords are applied For example host 10 2 2 2 is equivalent to src or dst hos...

Page 274: ...to VC800 codec VCH50 video conferencing hub or CP960 conference phone and the USB feature is enabled 1 Long press when the system is idle or during a call The display device prompts Onekey capture ha...

Page 275: ...evice or prompt messages The following shows two examples of obtaining the system information from status indicators If a LINK failure of the system is detected the status bar of the display device pr...

Page 276: ...ics during an all via the CP960 conference phone 1 Tap during a call The touch screen displays all participants 2 Tap the desired participant to view call statistics Using Diagnostic Methods The syste...

Page 277: ...Select the desired diagnostic method from the pull down list of Command 3 Click Start to start diagnosing You can also enter any IP address in the IP Address field The web page displays the diagnosis...

Page 278: ...to help you solve the problems you might encounter when using your system Ensure that the system has not been physically damaged when experiencing a problem Check whether the cables are loose and the...

Page 279: ...e account to call the far site Ensure that the number you are calling is correct Check whether the far site rejects your call Check whether the firewall blocks the inbound traffics from the other site...

Page 280: ...n for packet loss Check the configuration of the network speed and duplex mode on the system switch and router Camera Issues Why can t I adjust the camera angle and focus You can adjust the camera whe...

Page 281: ...the audio device is working normally Ensure that the ringer volume is not set to the minimum Check whether the far site is muted Why can t the far site hear the local audio Ensure that the local audio...

Page 282: ...and then reconnect to check whether the new cables provide better connectivity Why can t I view the local video image Check whether the camera is powered on and the LED indicator illuminates green Che...

Page 283: ...ess adapter Enables or disables the network address adapter feature Valid values Disabled send contents to the negotiated media address IP Adapter send contents to the actual public IP address Port Ad...

Page 284: ...following guidelines help prevent image burn in Ensure that static images are not displayed for long periods Be aware that meetings that last more than an hour without much movement can have the same...

Page 285: ...n Setting Upgrade Reboot and then click Confirm Why does the system fail to upgrade Ensure that the firmware is different from the firmware currently in use Ensure that the downloaded firmware applies...

Page 286: ...Administrator s Guide for Yealink VC800 Video Conferencing System 272...

Page 287: ...00 Canada Manitoba Winnipeg 06 00 Chile Easter Islands 06 00 Mexico Mexico City Acapulco 06 00 United States Central Time 05 00 Bahamas Nassau 05 00 Canada Montreal Ottawa Quebec 05 00 Cuba Havana 05...

Page 288: ...reb 01 00 Czech Republic Prague 01 00 Denmark Kopenhagen 01 00 France Paris 01 00 Germany Berlin 01 00 Hungary Budapest 01 00 Italy Rome 01 00 Luxembourg Luxembourg 01 00 Macedonia Skopje 01 00 Nether...

Page 289: ...Omsk 06 30 Myanmar Naypyitaw 07 00 Russia Krasnoyarsk 07 00 Thailand Bangkok 08 00 China Beijing 08 00 Singapore Singapore 08 00 Australia Perth 08 00 Russia Irkutsk Ulan Ude 08 45 Eucla 09 00 Korea S...

Page 290: ...Class 1 Public Primary Certification Authority G3 GeoTrust Primary Certification Authority G2 Yealink com Yealinkvc com Class 3 Public Primary Certification Authority G2 Equifax Secure Global eBusines...

Page 291: ...y G5 Note Yealink endeavors to maintain a built in list of most common used CA Certificates Due to memory constraints we cannot ensure a complete set of certificates If you are using a certificate fro...

Page 292: ...Administrator s Guide for Yealink VC800 Video Conferencing System 278...

Page 293: ...iguring Call Preferences 75 Configuring Camera Settings 187 Configuring System Settings 157 Configuring H 323 Settings 106 Configuring LAN Properties 24 Configuring Network 23 Configuring Network Sett...

Page 294: ...LDAP 212 LED Instructions 5 License 219 LLDP 39 Logging into the BlueJeans Cloud Platform 90 Logging into the Mind Platform 92 Logging into the StarLeaf Cloud Platform 82 Logging into the Yealink VC...

Page 295: ...System Maintenance 249 System Startup 20 T Table of Contents ix Terms vii Tones 203 Transport Layer Security 231 Troubleshooting 255 Troubleshooting Methods 255 Troubleshooting Solutions 264 Typograph...

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