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9. After sales service and warranty
When requesting a repair
When requesting a repair
If any trouble occurs, immediately stop operation, turn the power switch off, pull out the power
plug and contact your dealer or our sales office.
Information necessary for requesting a repair
●
Model name of the product
●
Serial number
●
Date (y/m/d) of purchase
●
Description of trouble (as in detail as possible)
Be sure to indicate the warranty card to our service representative.
Warranty card (attached separately)
●
Warranty card is given by your dealer or one of our sales offices and please fill in your dealer,
date of purchase and other information and fax it to our customer center (03-3231-6523), then
store it securely.
●
Warranty period is one full year from the date of purchase. Repair service for free is available
according to the conditions written on the warranty card.
●
For repairs after the warranty period consult your dealer or one of our sales offices. Paid repair
service is available o
n your request when the product’s functionality can be maintained by
repair.
Minimum holding period of repair parts
The minimum holding period of repair parts for this product is seven years after end of
production.
Repair parts here refer to parts necessary for maintaining performance of the product.
See the warranty card or the nameplate on the unit.
See the section
“3. Names and Functions of Parts” on
page 10.
Summary of Contents for DKG610
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