Xerox WorkCentre 5222, System Administration Manual

Page: 384 / 454

15 Problem Solving
384
Scanning Services
This section explains the troubleshooting procedures and restrictions while using scan
functions.
Troubleshooting
The possible causes, confirmation methods, and actions are as follows.
When SMB transmission to Windows Server 2003 fails
Other
Clicking the [Apply] button
does not reflect the new
settings. Check if the entered value is
correct. Enter the correct value. If the
entry is not valid, it will be
changed within the limit
automatically.
Clicking the [Apply] button
will display messages like
“the server has returned
ineffective or unrecognizable
response” or “no data”. Check if the user ID and
passcode are correct. Enter the correct user ID and
passcode.
Reboot the machine.
Cannot delete the job. – Wait for a while and then click
the [Refresh Status] button.
Problem Confirmation Method Action
Cause Confirmation Method Action
The machine and Windows
clock settings do not match
as specified by the SMB
signature. SMB transmission fails even
with a correct user name and
password. Set the machine and
Windows clock settings so
that they match.
Problem Action
On Windows Server 2003,
Windows XP or Windows
Vista, cannot perform SMB
transfers for users without a
password. Change the network access settings as follows.
1. Boot Windows and select [Control Panels] >
[Administrative Tools] > [Local Security Policy].
2. Select [Security Settings] > [Local Policies] > [Security
Options].
3. Set [Accounts: Limit local account use of blank passwords
to console logon only] to [Disabled].
Cannot perform SMB
transfers using a DFS access
path (\\domainname\
sharename) DFS access path specification is not supported. Specify a
UNC format path (\\hostname\sharename).
In IPv6 environment without a
DNS server, scan data
cannot be transferred using
the Scan to PC (SMB)
service. Scan data cannot be transferred if a destination server is
specified using the computer name. Use the IPv6 format to
specify the server.