Troubleshooting
224
Xerox
®
VersaLink
®
C7020/C7025/C7030 Color Multifunction Printer
User Guide
Probable Causes
Solutions
The printer cable is disconnected.
If the Status LED does not flash once after you send a print job,
check the connection between the printer and the computer.
There is a network-connectivity issue.
If the printer is connected to a network:
a.
Verify that the Ethernet cable is connected to the
printer.
b.
On the printer Ethernet connector, verify that the green
LED is On. If not, reseat both ends of the Ethernet cable.
c.
Examine the TCP/IP address in the Communication
section of the Configuration Report. For details, refer to
Printing the Configuration Report
on page 45.
d.
If the TCP/IP address is 0.0.0.0, the printer needs more
time to acquire an IP address from the DHCP server.
Wait 2 minutes, then print the Configuration Report
again.
e.
If the TCP/IP address is unchanged, or begins with 169,
contact your network administrator.
There is a wireless network setup or
connectivity issue.
Verify that the Wireless Network Adapter is installed and
properly configured. For details, refer to
Connecting to a
Wireless Network
on page 49.
Printing Takes Too Long
Probable Causes
Solutions
The printer is set to a slower printing mode.
For example, the printer is set to print on
Heavyweight paper or Envelopes.
It takes more time to print on certain types of special paper.
Ensure that the paper type is set properly in the print driver and
at the printer control panel. For details, refer to
Print Speed
on
page 276.
The printer is in Power Saver mode.
It takes time for printing to start when the printer is coming out
of Power Saver mode.
The way the printer was installed on the
network could be an issue.
Determine if a print spooler or a computer sharing the printer is
buffering all print jobs and then spooling them to the printer.
Spooling can slow print speeds. To test the speed of the printer,
print some information pages such as the Demonstration Print.
For details, refer to
Information Pages
on page 44. If the page
prints at the rated speed of the printer, there could be a
network or printer installation issue. For more help, contact the
system administrator.
The job is complex.
Wait. No action needed.
The print-quality mode in the driver is set to
Enhanced.
Change the print-quality mode in the print driver to Standard.