Xerox versalink C7020 User Manual Download Page 246

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Troubleshooting

246

Xerox

VersaLink

C7020/C7025/C7030 Color Multifunction Printer

User Guide

Push the stapler assembly to the right, as shown.

To remove the staple cartridge, grasp the orange handle, then pull it firmly toward you.

Check inside the finisher for any loose staples and remove them.

Pinch both sides of the staple pack and remove the staple pack from the cartridge.

Remove any loose staple strips from the staple pack.

Insert the front side of the new staple pack into the staple cartridge, then push the rear side into the

cartridge.

Summary of Contents for versalink C7020

Page 1: ...Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide ...

Page 2: ... are trademarks of Apple Inc registered in the U S and other countries AirPrint and the AirPrint Logo are trademarks of Apple Inc Google Cloud Print web printing service Gmail webmail service and Android mobile technology platform are trademarks of Google Inc HP GL HP UX and PCL are trademarks of Hewlett Packard Corporation in the United States and or other countries IBM and AIX are trademarks of ...

Page 3: ...ntact Information 20 2 Getting Started 21 Parts of the Printer 22 Front View 22 Duplex Automatic Document Feeder 23 Control Panel 24 Internal Parts 26 Rear View 26 Configurations 27 Power Options 28 Powering On the Printer 28 Powering Off the Printer 29 Entering and Exiting Sleep Mode and Low Power Mode 29 Power Saver 30 Accessing the Printer 31 Logging In 31 Convenience Authentication 31 Duplex A...

Page 4: ...4 Xerox App Gallery Overview 64 Setting up the Xerox App Gallery 64 Accessing the Xerox App Gallery 65 Installing or Updating an App from the Xerox App Gallery 67 Logging out of your App Gallery Account 68 Device 69 Device Overview 69 About 70 Supply Status 71 Billing and Usage Counters 72 Reset to Factory Defaults 73 Remote Services 73 Address Book 74 Address Book Overview 74 Editing the Address ...

Page 5: ...ze and Personalize 121 Customize and Personalize Overview 122 Customizing or Personalizing the Home Screen 123 Customizing or Personalizing the Apps 124 Customizing or Personalizing the Feature List 124 Customizing or Personalizing the Entry Screen 124 Saving Presets 125 Removing App Customization 125 Customizing App Default Settings 126 5 Printing 127 Printing Overview 128 Selecting Printing Opti...

Page 6: ...nes 157 Paper That Can Damage Your Printer 158 Paper Storage Guidelines 158 Supported Paper Types and Weights 159 Supported Standard Paper Sizes 160 Supported Standard Paper Sizes for Automatic 2 Sided Printing 161 Supported Paper Types and Weights for Automatic 2 Sided Printing 161 Supported Custom Paper Sizes 162 Paper Tray Settings 163 Configuring Tray Settings 163 Configuring Trays 3 and 4 of ...

Page 7: ...15 Adjusting the Altitude 217 Managing the Printer 218 Viewing the Meter Reading 218 Printing the Billing Summary Report 219 Moving the Printer 220 8 Troubleshooting 221 General Troubleshooting 222 Printer Does Not Power On 222 Printer Resets or Powers Off Frequently 223 Printer Does Not Print 223 Printing Takes Too Long 224 Document Prints From Wrong Tray 225 Automatic 2 Sided Printing Problems 2...

Page 8: ...rol Panel 259 Using the Integrated Troubleshooting Tools 259 Online Support Assistant 260 A Specifications 261 Printer Configurations and Options 262 Available Configurations 262 Configurations 262 Features 262 Options and Upgrades 265 Physical Specifications 266 Weights and Dimensions 266 Total Space Requirements 269 Environmental Specifications 273 Temperature 273 Relative Humidity 273 Elevation...

Page 9: ...on for 2 4 GHz Wireless Network Adapter 280 United States FCC Regulations 280 Canada 281 Certifications in Europe 281 European Union Lot 4 Imaging Equipment Agreement Environmental Information 282 Eurasian Economic Community Certification 282 Germany 283 Turkey RoHS Regulation 283 Copy Regulations 284 United States 284 Canada 285 Other Countries 286 Fax Regulations 287 United States 287 Canada 289...

Page 10: ...cycling and Disposal 295 All Countries 296 North America 297 European Union 298 Domestic Household Environment 298 Professional Business Environment 298 Collection and Disposal of Equipment and Batteries 299 Battery Symbol Note 299 Battery Removal 299 Other Countries 300 D Apps Features 301 ...

Page 11: ...ty 13 Operational Safety 15 Maintenance Safety 17 Printer Symbols 18 Environmental Health and Safety Contact Information 20 Your printer and the recommended supplies have been designed and tested to meet strict safety requirements Attention to the following information ensures the continued safe operation of your Xerox printer 1 Safety ...

Page 12: ...d tested to meet strict safety requirements These include safety agency evaluation and certification and compliance with electromagnetic regulations and established environmental standards The safety and environment testing and performance of this product have been verified using Xerox materials only Note Unauthorized alterations which can include the addition of new functions or connection of ext...

Page 13: ... when performing these installations Disconnect the power cord when removing covers and guards for installing optional equipment Except for user installable options there are no parts that you can maintain or service behind these covers The following are hazards to your safety The power cord is damaged or frayed Liquid is spilled into the printer The printer is exposed to water The printer emits s...

Page 14: ...n if necessary Secure the power cord in place using the bracket provided with the printer Do not place the printer in an area where people can step on the power cord Do not place objects on the power cord Do not plug or unplug the power cord while the power switch is in the On position If the power cord becomes frayed or worn replace it To avoid electrical shock and damage to the cord grasp the pl...

Page 15: ...allic surfaces in the fuser area are hot Always use caution when removing paper jams from this area and avoid touching any metallic surfaces Ozone Release This printer produces ozone during normal operation The amount of ozone produced is dependent on copy volume Ozone is heavier than air and is not produced in amounts large enough to harm anyone Install the printer in a well ventilated room For m...

Page 16: ...les in accordance with the instructions given on the package or container Keep all consumables away from the reach of children Never throw toner toner cartridges drum cartridges or waste cartridges into an open flame When handling cartridges for example toner and such avoid skin or eye contact Eye contact can cause irritation and inflammation Do not attempt to disassemble the cartridge which can i...

Page 17: ...nly Do not burn any consumables or routine maintenance items For information on Xerox supplies recycling programs go to www xerox com gwa WARNING Do not use aerosol cleaners Aerosol cleaners can be explosive or flammable when used on electromechanical equipment When installing the device in a hallway or similar restricted area additional space requirements can apply Ensure that you comply with all...

Page 18: ... to avoid personal injury Warning Moving parts To avoid personal injury use caution Caution Indicates a mandatory action to take in order to avoid damage to the property Caution To avoid damage to the property be careful not to spill toner when handling the waste cartridge Do not touch the part or area of the printer Do not expose the drum cartridges to direct sunlight Do not burn the toner cartri...

Page 19: ...Do not use folded creased curled or wrinkled paper Do not use inkjet paper Do not use transparencies or overhead projector sheets Do not reload paper previously printed on or used Do not copy money revenue stamps or postage stamps For details about all the printer symbols that appear on your printer refer to the Printer Symbols guide at www xerox com office VLC70XXdocs ...

Page 20: ...nment Health and Safety in relation to this Xerox product and supplies contact the following customer help lines United States and Canada 1 800 ASK XEROX 1 800 275 9376 Europe 44 1707 353 434 For product safety information in the United States and Canada go to www xerox com environment For product safety information in Europe go to www xerox com environment_europe ...

Page 21: ...omatic Document Feeder 32 Front View 33 Installing the Wireless Network Adapter 34 Internal Parts 36 Operating System Requirements 37 Powering Off the Printer 38 Powering On the Printer 39 Rear View 40 Removing the Wireless Network Adapter 41 Introduction to Apps 43 Information Pages 44 Configuration Report 45 Installation and Setup 47 More Information 62 2 Getting Started ...

Page 22: ... Duplex Automatic Document Feeder 23 Control Panel 23 Internal Parts 25 Rear View 26 Configurations 27 Front View 1 Document Guides 2 Duplex Automatic Document Feeder Input Tray 3 Paper Output shown with and without the optional Center Top Tray 4 Front Door 5 Paper Trays Configurations vary from 1 to 4 trays 6 Bypass Tray 7 USB Port 8 Control Panel ...

Page 23: ...t the top of the document enters the feeder first Place only loose sheets of undamaged paper in the duplex automatic document feeder Adjust the paper guides so that they fit against the original documents Insert paper in the duplex automatic document feeder only when ink on the paper is dry Do not load original documents above the MAX fill line Document Glass Guidelines The document glass accommod...

Page 24: ...n This button serves several power related functions When the printer is powered off this button powers on the printer When the printer is powered on pressing this button displays a menu on the control panel From this menu you can choose to enter Sleep mode restart or power off the printer When the printer is powered on but in a low power mode or Sleep mode pressing this button wakes the printer W...

Page 25: ...e slowly for fax or print job received from the network Blinks blue rapidly while the printer is powering up or to signal detection of a Wi Fi Direct connection request Amber Blinks amber to indicate an error condition or warning that requires your attention For example an out of toner condition a paper jam or out of paper for the current job It also blinks amber to indicate a system error which t...

Page 26: ...nter User Guide Internal Parts 1 Transfer Roller 2 Fuser 3 IBT Belt Release 4 Toner Cartridges 5 Power Switch 6 Waste Cartridge 7 Drum Cartridges Rear View 1 Power Connection 2 USB Host Port 3 USB Device Port 4 Wi Fi Connectivity Port 5 Ethernet Port 6 Foreign Device Interface ...

Page 27: ...27 User Guide Configurations 1 Base Model second tray without stand optionally available 2 Printer Additional Trays and Integrated Office Finisher 3 Printer Additional Trays and Office Finisher 4 Printer Additional Trays High Capacity Feeder and Office Finisher with Booklet Maker ...

Page 28: ...tton restarts powers up or powers down the printer This button also enters and exits low power mode and flashes when the printer is in power saver mode Powering On the Printer To power on the printer 1 Open the front door then press the power switch to the On position 2 At the printer control panel press the Power Wake button CAUTION Do not unplug the power cord while the printer powers up ...

Page 29: ...t door then press the power switch off CAUTION Do not unplug the power cord while the printer powers down Entering and Exiting Sleep Mode and Low Power Mode After the printer is powered on but is in Sleep Mode or Low Power Mode The touch screen appears blank and unresponsive The printer exits Low Power mode or Sleep mode automatically when it receives data from a connected device To wake the print...

Page 30: ...spends idle in ready mode before the printer transitions to a lower power level There are two levels of power saver mode Low Power Timeout The printer shifts from Ready mode to Low Power mode to reduce standby power consumption Sleep Timeout The printer shifts from Low Power mode to Sleep mode for a greater reduction in power consumption ...

Page 31: ... control panel press the Home button 2 Touch Log In 3 Type the User Name using the keypad then touch Enter 4 If prompted enter the password then press Enter 5 Touch OK Note To access each service that is password protected repeat steps 3 and 4 Convenience Authentication When Convenience Authorization is enabled users swipe a pre programmed identification card through a Proximity Card Reader at the...

Page 32: ... 32 Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide Duplex Automatic Document Feeder 1 Document Feeder Cover 2 Paper Guides 3 Duplex Automatic Document Feeder Input Tray 4 Document Output Tray ...

Page 33: ... Printer 33 User Guide Front View 1 Document Guides 2 Duplex Automatic Document Feeder Input Tray 3 Paper Output shown with and without the optional Center Top Tray 4 Front Door 5 Paper Trays Configurations vary from 1 to 4 trays 6 Bypass Tray 7 USB Port 8 Control Panel ...

Page 34: ... is installed and wireless networking is enabled and configured the adapter is able to connect to a wireless network To install the Wireless Network Adapter 1 Power off the printer a At the control panel press the Power Wake button then touch Power Off b Open the front door then press the power switch off CAUTION Do not unplug the power cord while the printer powers down 2 Remove the packaging fro...

Page 35: ...er CAUTION Pulling on the adapter can cause damage Once the adapter is installed remove it only as needed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing the Wireless Network Adapter on page 41 4 Configure the Wi Fi settings For details about configuring the Wi Fi settings refer to the System Administrator Guide at www xerox com office VLC70XXdocs...

Page 36: ...arted 36 Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide Internal Parts 1 Transfer Roller 2 Fuser 3 IBT Belt Release 4 Toner Cartridges 5 Power Switch 6 Waste Cartridge 7 Drum Cartridges ...

Page 37: ...User Guide Operating System Requirements Windows 7 Windows 8 1 Windows Server 2008 Windows 10 Windows Server 2008 R2 and Windows Server 2012 Macintosh OS X version 10 10 and later UNIX and Linux Your printer supports connection to various UNIX platforms through the network interface ...

Page 38: ...on Printer User Guide Powering Off the Printer To power off the printer 1 At the printer control panel press the Power Wake button then touch Power Off 2 Open the front door then press the power switch off CAUTION Do not unplug the power cord while the printer powers down ...

Page 39: ...tion Printer 39 User Guide Powering On the Printer To power on the printer 1 Open the front door then press the power switch to the On position 2 At the printer control panel press the Power Wake button CAUTION Do not unplug the power cord while the printer powers up ...

Page 40: ...rted 40 Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide Rear View 1 Power Connection 2 USB Host Port 3 USB Device Port 4 Wi Fi Connectivity Port 5 Ethernet Port 6 Foreign Device Interface ...

Page 41: ...r control panel press the Power Wake button then touch Power Off b Open the front door then press the power switch to the Off position CAUTION Do not unplug the power cord while the printer powers down 2 To release the Wireless Network Adapter from the connection panel on the side of the printer gently grasp the adapter and push the release lever to the side Carefully pull the adapter away from th...

Page 42: ...ork with an Ethernet cable 4 Power on the printer a Open the front door then press the power switch to the On position b At the printer control panel press the Power Wake button Note If the printer was installed previously in a wireless network environment it could retain setup and configuration information from that environment To prevent the printer from attempting to connect to the previous net...

Page 43: ...t are already installed on the device and that appear on the Home screen There are also Apps that are installed as standard but are hidden when your device is used for the first time When you log in the apps that are configured for your personal account appear on the control panel You can download more Apps for your device from the Xerox App Gallery For details refer to Xerox Apps Gallery Overview...

Page 44: ...rdering supplies PostScript Font List Note PostScript Fonts are optional The PostScript Font List provides a printout of all PostScript fonts that are available on the printer PCL Font List The PCL Font List provides a printout of all PCL fonts that are available on the printer Demonstration Print Demonstration Print provides a demonstration of the current print quality Startup Page The Startup Pa...

Page 45: ...reen press the Home button The Embedded Web Server The Embedded Web Server is the administration and configuration software that is installed in the printer It allows you to configure and administer the printer from a Web browser The Embedded Web Server requires A TCP IP connection between the printer and the network in Windows Macintosh UNIX or Linux environments TCP IP and HTTP enabled in the pr...

Page 46: ...s to view the TCP IP address If the TCP IP address is 0 0 0 0 or begins with 169 it indicates a network connectivity issue To view the IP address of the printer on the control panel 1 At the printer control panel press the Home button 2 Touch Device About 3 Record the IP address from the display 4 To return to the Home screen press the Home button To obtain the printer IP address from the Configur...

Page 47: ...n because it is typically faster than a USB connection and it provides access to the Embedded Web Server For more information refer to the System Administrator Guide at www xerox com office VLC70XXdocs Selecting a Location for the Printer 1 Select a dust free area with temperatures from 10 32 C 50 90 F and relative humidity 10 85 Note Sudden temperature fluctuations can affect print quality Rapid ...

Page 48: ...d separately USB If you connect the printer to one computer and do not have a network use a USB connection A USB connection offers fast data speeds but typically not as fast as a network connection Note To access the Embedded Web Server a network connection is required Network If your computer is connected to an office network or home network use an Ethernet cable to connect the printer to the net...

Page 49: ...he printer to the network or router socket Use an Ethernet switch or router and two or more Ethernet cables Connect the computer to the switch or router with one cable then connect the printer to the switch or router with the second cable Connect to any port on the switch or router except the uplink port 3 Attach the power cord then plug in the printer and turn it on 4 Set the network IP printer a...

Page 50: ... is installed and wireless networking is enabled and configured the adapter is able to connect to a wireless network To install the Wireless Network Adapter 1 Power off the printer a At the control panel press the Power Wake button then touch Power Off b Open the front door then press the power switch off CAUTION Do not unplug the power cord while the printer powers down 2 Remove the packaging fro...

Page 51: ...er CAUTION Pulling on the adapter can cause damage Once the adapter is installed remove it only as needed and as directed in the Wireless Network Adapter removal instructions For details refer to Removing the Wireless Network Adapter on page 41 4 Configure the Wi Fi settings For details about configuring the Wi Fi settings refer to the System Administrator Guide at www xerox com office VLC70XXdocs...

Page 52: ...r control panel press the Power Wake button then touch Power Off b Open the front door then press the power switch to the Off position CAUTION Do not unplug the power cord while the printer powers down 2 To release the Wireless Network Adapter from the connection panel on the side of the printer gently grasp the adapter and push the release lever to the side Carefully pull the adapter away from th...

Page 53: ...ork with an Ethernet cable 4 Power on the printer a Open the front door then press the power switch to the On position b At the printer control panel press the Power Wake button Note If the printer was installed previously in a wireless network environment it could retain setup and configuration information from that environment To prevent the printer from attempting to connect to the previous net...

Page 54: ...e cord 1 Ensure that the printer is powered off 2 Connect a standard RJ11 cable No 26 American Wire Gauge AWG or larger to the Line port on the back of the printer 3 Connect the other end of the RJ11 cable to an operating telephone line 4 Power on the printer 5 Enable and configure the Fax functions Initial Printer Setup Before installing the printer software verify that the printer is set up corr...

Page 55: ...r AirPrint enabled printers work with all models of iPad iPhone 3GS or later and iPod touch third generation or later running the latest version of iOS 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return Note If you do not know the IP address for your printer refer to Finding the IP Address of Your Printer on page 45 2 In the Emb...

Page 56: ...Address of Your Printer on page 45 2 In the Embedded Web Server click Home Connectivity 3 For Mobile Printing click Google Cloud Print 4 To enable Google Cloud Print click the Enable toggle button 5 Click OK 6 Restart the printer then wait two minutes for the printer to connect 7 Refresh your Web browser then for Mobile Printing click Google Cloud Print 8 Click Printer Registration 9 Click Registe...

Page 57: ...ervice on Devices 60 Before installing driver software verify that the printer is plugged in turned on connected correctly and has a valid IP address If you cannot find the IP address refer to Finding the IP Address of Your Printer on page 45 If the Software and Documentation disc is not available download the latest drivers from www xerox com office VLC70XXdrivers Operating System Requirements Wi...

Page 58: ...w the IP address of the printer refer to Finding the IP Address of Your Printer on page 45 7 Click Next 8 If desired you can name your printer by typing a name in the Queue Name field 9 If installing a print driver make a print driver selection 10 If installing a scan driver make a scan driver selection 11 Click Install 12 If desired set the printer as the default printer Note Before selecting Sha...

Page 59: ...ccept the current installation location click Install or select another location for the installation files then click Install 7 If prompted enter your password then click OK 8 From the list of discovered printers select your printer then click Next 9 If your printer does not appear in the list of discovered printers a Click the Network Printer Icon b Type the IP address of your printer then click...

Page 60: ... client to discover and access a remote device and its associated services across a network WSD supports device discovery control and use To install a WSD printer using the Add Device Wizard 1 At your computer click Start then select Devices and Printers 2 To launch the Add Device Wizard click Add a Device 3 In the list of available devices select the one you want to use then click Next Note If th...

Page 61: ... 3 Click Add a network wireless or Bluetooth printer 4 In the list of available devices select the one you want to use then click Next 5 If the printer you want to use does not appear in the list click The printer that I want is not listed 6 Select Add a printer using a TCP IP address or hostname then click Next 7 From the Device type field select Web Services Device 8 Enter the printer IP address...

Page 62: ...x com rmlna European Union www xerox com rmleu Technical support information for your printer including online technical support Online Support Assistant and print driver downloads www xerox com office VLC70XXsupport Information Pages Print from the control panel For details refer to Information Pages on page 44 Order supplies for your printer www xerox com office VLC70XXsupplies Local sales and T...

Page 63: ...pps already installed and displayed on the Home screen There are Apps that are installed as standard but are hidden when your device is used for the first time For details about Customizing the Home screen and the Apps features refer to Customize and Personalize on page 121 A range of Apps are available for download and installation from the Xerox App Gallery These include Xerox Extensible Interfa...

Page 64: ...u can scroll through the full list of apps To get more details on an app touch an app name in the list To use the Xerox App Gallery App ensure that your device uses either the wireless or the wired network connection Note If a local server inside a firewall hosts your device and a proxy is enabled set a proxy exception at the device For more information and instructions on using the Xerox App Gall...

Page 65: ...eate account page Click Agree 7 Review and accept the Terms of Use To continue creating an account click Agree 8 Enter the information required into the appropriate fields User ID Password Confirm Password First and Last Name Company Name Country 9 Click OK After the account is created a confirmation message appears 10 At the printer control panel log in to your App Gallery Account Logging in to t...

Page 66: ...h Create an App Gallery Account Now To log in touch the Person icon Touch the top of the Login page then touch Request an Account Note The keypad covers the Request an Account link To reveal the Request an Account link touch the top of the Login page or minimize the keypad 4 Enter a valid email address using the touch screen keypad then touch Enter A message appears stating that completion instruc...

Page 67: ... App from the Xerox App Gallery Xerox Apps add extend or customize the functionality of your device You can use the Xerox App Gallery to browse and install apps at your device control panel Installing an App from the App Gallery To install an app from the App Gallery 1 At the printer control panel press the Home button 2 Touch Xerox App Gallery The App Gallery opens Note You can browse the App Gal...

Page 68: ...r your User Name using the touch screen keypad then touch Enter b Enter your Password using the touch screen keypad then touch Enter 4 Touch Installed The list shows all installed apps and any apps eligible for update You can update apps individually or all apps at once Touch the desired app then touch Update or Update All The License Agreement appears for each app 5 To accept the license agreemen...

Page 69: ...ring all of the Device settings refer to the System Administrator Guide at www xerox com office VLC70XXdocs Device Options The following Device options are available Option Description Language Language allows you to set the language that appears on the control panel display About The About option provides an overview of your device and its current settings and status You can access information pa...

Page 70: ...r by using the Embedded Web Server This feature requires system administrator access Apps Use Apps to select settings for the Apps installed on your device This feature requires system administrator access Connectivity Use the Connectivity option to configure network settings at the control panel or join another wireless network This feature requires system administrator access Support Use this op...

Page 71: ...Setup 2 To enable supplies alerts touch the Enable Alerts toggle button 3 To configure the printer to display an alert when an item reaches a specific usage percentage level touch the item then select the percentage 4 To customize the alerts for each supply item to enable or disable an alert touch the toggle button 5 After you have completed all alerts touch OK 6 To return to the Device screen tou...

Page 72: ...ons 3 To view more details touch Usage Counters then select an option Impression Counters This option provides the number of impressions made by the printer The number of impressions cannot equal the number of sheets counted depending on the printer setup If your printer is set up to count large sheets as large impressions or as multiple smaller impressions the number of impressions can differ She...

Page 73: ...lete the printer restarts then displays the Install Wizard To reset the printer to factory defaults 1 At the printer control panel press the Home button 2 Touch Device Resets Reset to Factory Defaults 3 At the prompt touch Reset 4 When the process is complete the printer restarts automatically Remote Services You can use the Remote Services option in the Embedded Web Server to send error and usage...

Page 74: ... unavailable the address book has reached its capacity Before you can use this feature the System Administrator must enable users to view and manage the Device Address Book Editing the Address Book You can create and save contact information for individual contacts or groups You can manage address book contacts at the control panel or in the Embedded Web Server Adding or Editing Address Book Conta...

Page 75: ...ton To edit or delete contacts 1 At the printer control panel press the Home button 2 Touch Address Book 3 From the Address Book touch a contact name then touch Edit 4 To change contact information touch the information that you want to update edit as needed then touch OK 5 To delete a contact touch Delete Contact then touch Delete 6 To return to the Home screen press the Home button Adding or Edi...

Page 76: ...er To add contacts 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Address Book 3 Click Add Contact 4 To enter a name click the First Name Last Name or Company field then enter the details 5 Enter the contact details To add an email address to the contact for Email click the plus then enter ...

Page 77: ...ress Enter or Return 2 In the Embedded Web Server click Address Book 3 Click Add Group 4 For Enter Group Name enter a name for the group 5 From the menu select the group type 6 To add group members for Members click the plus icon 7 To add contacts to the group in the Add Members window for each contact select the check box When you are finished click OK 8 To save the group click OK To edit or dele...

Page 78: ...t name touch the Star icon 4 To mark a contact as a Favorite for email fax or a scan to destination a For each desired feature touch the Star icon b To save changes touch OK 5 To clear a contact marked as a Favorite a To remove the contact as a Global Favorite for the contact name touch the Star icon b To remove the contact from the Favorite list for a selected feature for the selected feature tou...

Page 79: ...or more details refer to Managing Jobs using the Embedded Web Server on page 85 A print job can be held by the printer when it is unable to complete a print job For example it needs attention paper or supplies When the condition is resolved the printer automatically resumes printing When you send a secure print job the job is held until you release it by typing a passcode at the control panel For ...

Page 80: ...l the jobs in the folder touch Print All or Delete All 4 To view details about a job touch the job 5 To return to the Home screen press the Home button Notes The system administrator can restrict users from deleting jobs If a system administrator has restricted job deletion you can view the jobs but not delete them Only the user that sent the job or the system administrator can delete a Secure Pri...

Page 81: ...then open the print driver For Windows click Printer Properties Depending on your application the title of the button can vary For Macintosh open the Print dialog then click Show Details Click the application menu for your current application then select Xerox Features 3 For Job Type select Saved Job 4 Type a job name or select a name from the list then click OK 5 Select any other required printin...

Page 82: ...e application menu for your current application then select Xerox Features 3 For Job Type select Secure Print 4 Type the passcode confirm the passcode then click OK 5 Select other required printing options For Windows click OK then click Print For Macintosh click Print To release a Secure Print job 1 At the printer control panel press the Home button 2 Touch Jobs 3 To view Secure Print jobs touch ...

Page 83: ...int 1 In your software application access the print settings For most software applications click File Print or for Windows press CTRL P 2 Select your printer then click Printer Properties Depending on your application the title of the button varies 3 For Job Type select Personal Print 4 Select any other required printing options then click OK 5 To send the job to the printer click Print To releas...

Page 84: ...ccess the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh open the Print dialog then click Show Details Click the application menu for your current application then select Xerox Features 3 For ...

Page 85: ...dded Web Server 1 At your computer open a Web browser In the address field type the IP address of the printer then press Enter or Return 2 In the Embedded Web Server click Jobs 3 Click the job name 4 Do one of the following To pause the print job click Pause To resume the print job click Resume To delete the print job click Delete At the prompt click Delete 5 To return to the Home screen click Hom...

Page 86: ...tion or Accounting has been enabled on your device enter your login details to access Copy features You can adjust various settings for individual Copy jobs and save settings as Presets for future jobs The list of features can be customized and some features could be hidden from view when the App is installed To view all available features and to find out more about customizing the Copy App refer ...

Page 87: ...e document glass For single multiple or 2 sided pages use the duplex automatic document feeder Remove any staples and paper clips from the pages Insert the original documents face up in the document feeder with the top of the page entering the feeder first Adjust the paper guides so that they fit against the original documents 4 Touch Copy then enter the number of copies needed Note To amend the n...

Page 88: ...ass when prompted do one of the following To complete the job and return to the Copy app touch Done To scan another page load a new original document on the document glass then touch Add Page To delete the scan and return to the Copy app touch Cancel Job then touch Delete Note If you are scanning a document from the duplex automatic document feeder a prompt does not appear 9 To return to the home ...

Page 89: ...d number of pages on one or both sides of the paper To change the page layout 1 At the printer control panel press the Home button 2 Touch Copy 3 Touch Page Layout 4 Select the required number of pages per side 5 To change the Original Orientation touch Page Layout then touch More Select Portrait or Landscape Note The Original Orientation option is only available when the selected number of pages ...

Page 90: ...ouch OK Adjusting Color Settings If you have a color original image you can adjust several aspects of the color output before printing your copy You can adjust the balance of colors color saturation or even apply special color effects such as Lively or Warm Adjusting Color Balance If you have a color original image you can adjust the balance of the printing colors between cyan magenta yellow and b...

Page 91: ... Copy both the left and right pages as a single image onto one sheet of paper Copy either the top or bottom page onto a single sheet of paper Copy both the top and bottom pages onto individual sheets of paper Copy both the top and bottom pages as a single image onto one sheet of paper Note To make copies from books magazines or other bound documents use the document glass only Do not place bound o...

Page 92: ...elect one of the image position options Mirror Side 1 This option allows you to set the Image Shift for Side 1 and matches the Side 2 Image Shift accordingly To move the image to the required edge of the page touch the appropriate arrow Independent Sides This option allows you to position the images on Side 1 and Side 2 independently of each other To move each image to the required edge of the pag...

Page 93: ...n select the option that matches your original documents 1 Sided Original This option scans only one side of the original image and produces 1 sided output files 2 Sided Original This option scans both sides of the original image 2 Sided Rotate Side 2 This option scans both sides of the original image rotating the second side 6 If a cover sheet is required touch the Cover toggle button then adjust...

Page 94: ... only Print on Both Sides This option prints on both sides of the cover 6 Touch Paper Supply then select the required paper source 7 Touch OK Erasing the Edges of Copies You can erase content from the edges of your copies using the Edge Erase feature You can specify the amount to erase on the right left top and bottom edges To erase the edges of copies 1 At the printer control panel press the Home...

Page 95: ...n The sample copy prints 7 Inspect the sample copy then select one of the following options If the copy is unsatisfactory touch Delete The job is canceled and no more copies are printed If the copy is satisfactory touch Release The remaining copies are printed 8 To return to the home screen press the Home button Adding Annotations You can use the Annotations feature to add a page number comment da...

Page 96: ...selected annotation touch Apply To then select the required option d Touch OK 7 To insert a Bates Stamp a Select the required page location then touch Bates Stamp b Touch Prefix then select the required entry Touch OK Note To create a prefix touch the edit icon for Not in Use Enter the required text then touch OK c Touch Starting Number Enter the required starting number then touch OK d Touch Numb...

Page 97: ...m view For more information about adding and customizing Apps refer to Customize and Personalize on page 121 For information about all the App features and available settings refer to Apps Features on page 301 Copying an ID Card To copy an ID card 1 At the printer control panel press the Home button 2 To clear previous App settings touch Reset 3 Lift the automatic document feeder then place the or...

Page 98: ...achment and include a subject heading and message for the email You can adjust various settings for individual Email jobs and save settings as Presets for future jobs he list of features can be customized and some features could be hidden from view when the App is installed To view all available features and to find out more about customizing the Email App refer to Customize and Personalize on pag...

Page 99: ... document face down in the upper left corner of the document glass For single multiple or 2 sided pages use the duplex automatic document feeder Remove any staples and paper clips from the pages Insert the original documents face up in the document feeder with the top of the page entering the feeder first Adjust the paper guides so that they fit against the original documents 4 Touch Email 5 Enter...

Page 100: ... to add password protection select More from the file format To change the subject line touch Subject enter a new subject line using the touch screen keypad then touch Enter To change the email body message touch Message enter a new message then touch OK For details about available features refer to Apps Features on page 301 8 To start the scan touch Send 9 If you are scanning from the document gl...

Page 101: ...ect a destination for the scanned image at the printer The printer supports the following scanning functions Scan original documents to an email address Scan original documents to your home folder Scan original documents to a shared network location using SMB and FTP transfer protocols The printer supports Scanning to and from a USB For more information refer to USB on page 117 You can adjust vari...

Page 102: ...e name touch the attachment file name To enter a new name use the touch screen keypad Touch Enter 6 To save the scanned document as a specific file format touch the attachment file format then select the required format Note To make scanned documents searchable your system administrator can enable the Searchable feature 7 Adjust scanning options as needed 8 To change the subject line from Email Fe...

Page 103: ...original document on the document glass or into the duplex automatic document feeder 2 At the printer control panel press the Home button 3 To log in to the printer touch Log In 4 Enter your user name then touch Next 5 Enter your password then touch OK 6 To scan to a home folder select an option Touch Scan To On the Scan To screen touch Home Touch My Folder 7 To save the scanned document as a spec...

Page 104: ...ion touch the computer address 5 To begin the scan press Scan The Windows Fax and Scan application opens on your PC desktop The image file of your scan is saved to the Scanned Documents folder 6 If you are scanning from the document glass when prompted to finish touch Done or to scan another page touch Add Page Note If you are scanning a document from the automatic document feeder a prompt does no...

Page 105: ...are the folder with specific users next to the user name select On 11 Click Done 12 Close the System Preferences window Note When you open a shared folder a Shared Folder banner appears in the Finder for the folder and subfolders Adding an SMB Folder as an Address Book Entry from the Embedded Web Server 1 At your computer open a Web browser In the address field type the IP address of the printer t...

Page 106: ...tials are required for computers on secured networks 6 To save changes touch OK Scanning to a Shared Folder on a Networked Computer 1 Load the original document on the document glass or into the duplex automatic document feeder 2 At the printer control panel press the Home button 3 Touch Scan To 4 Touch Contacts 5 From the Contacts list select the shared folder 6 To save the scanned document as a ...

Page 107: ...acintosh computer select one of the following For the Document Glass select Flatbed For the Duplex Automatic Document Feeder select Document Feeder 5 Specify other scan driver settings as needed 6 To begin the scan click Scan The printer scans the document and places the image in your application Scanning from the Windows Control Panel 1 Load the original document on the document glass or in the d...

Page 108: ...ol VoIP network phone systems when you use an optional Fax Kit Before you send a fax configure the Fax Settings to ensure that the settings are compatible with your local fax connection and regulations The Fax Settings include optional features you can use to configure the printer for faxing Note Not all options listed are supported on all printers Some options apply only to a specific printer mod...

Page 109: ...at cannot be fed using the duplex automatic document feeder Lift the document feeder cover then place the original document face down in the upper left corner of the document glass For single multiple or 2 sided pages use the duplex automatic document feeder Remove any staples and paper clips from the pages Insert the original documents face up in the document feeder with the top of the page enter...

Page 110: ...re scanning from 2 sided original documents touch 2 Sided Scanning then select an option 7 Adjust fax settings as needed For details about available features refer to Apps Features on page 301 8 Touch Send 9 If you are scanning from the document glass when prompted do one of the following To complete the job and return to the Fax App touch Done To scan another page load a new original document on ...

Page 111: ... printer control panel press the Home button 2 Touch Fax 3 To add a recipient fax number use the touch screen keypad or to add a contact from the Address Book touch the Address Book icon 4 Load original documents into the printer then adjust the settings as needed For details refer to Sending a Fax 5 Touch Delay Send 6 Touch Specific Time enter the required time then touch OK 7 Touch Send The fax ...

Page 112: ...ouch OK Adding Predefined Comments To add a predefined comment 1 At the printer control panel press the Home button 2 Log in as Admin Note For information on logging in as a system administrator refer to the System Administrator Guide at www xerox com office VLC70XXdocs 3 Touch Device Apps Fax 4 Touch Cover Sheet Comments 5 Select a Not in Use comment 6 Enter up to 18 characters of text then touch...

Page 113: ...e format for attachments touch the current format extension then select a new format Note The default file format is pdf 10 To save the settings touch OK 11 For the new settings to take effect press the Home button At the prompt touch Restart Now Printing a Secure Fax When the Fax Secure Receive option is enabled all faxes that the device receives are held in the Job list until you enter a passcod...

Page 114: ...ment on the document glass then touch Add Page To delete the scan and return to the Fax App touch Cancel then touch Delete Note If you are scanning a document from the duplex automatic document feeder a prompt does not appear 7 To return to the Home screen press the Home button Polling a Remote Fax Machine Fax Polling allows the printer to retrieve a fax stored on another fax machine that supports...

Page 115: ...print driver dialog box click Printer Properties 3 On the Printing Options tab from the Job Type list select Fax 4 In the Fax window click the Recipients tab 5 To add recipients manually a Click the Add Recipient icon b Type the recipient name and fax number then add other information as required c Click OK d To add more recipients repeat this procedure 6 To add existing contacts from a phonebook ...

Page 116: ... Select the required printer 3 To access the fax driver settings click Preview select Xerox Features then from Job Type list select Fax 4 To add a recipient in the Fax window click the Recipients tab then click the Add Recipient icon 5 Type the recipient name and fax number add other information as needed then click OK 6 To add more recipients repeat this procedure 7 To include a cover sheet click...

Page 117: ...ection includes USB Overview 117 Scanning to a USB Flash Drive 117 Printing From a USB Flash Drive 118 USB Overview Use the USB feature to save jobs to a USB Flash drive or to print jobs already stored on a USB Flash drive Jobs in a print ready format for example PDF XPS TIFF or JPEG can be printed ...

Page 118: ...ed file to a folder on the USB Flash drive navigate to the desired directory Touch OK 5 To save the scanned document as a specific file name touch the attachment file name To enter a new file name use the touch screen keypad Touch Enter 6 To save the scanned document as a specific file format touch the attachment file format then select the required format 7 Adjust scanning features as needed 8 To...

Page 119: ... feature does not appear enable the feature or contact the system administrator For details refer to the System Administrator Guide at www xerox com office VLC70XXdocs 3 Add files to the Document Source Table To print a group of print ready files from the USB drive or folder touch Select All Verify that your files are selected To print a specific file browse to that file then touch the file name o...

Page 120: ... the System Administrator Guide at www xerox com office VLC70XXdocs 4 Add files to the Document Source Table To print a group of print ready files for the USB drive or folder touch the Select All icon Verify that your files are selected To print a specific file browse to that file then touch the file name or icon 5 Touch OK 6 Confirm that the required files are listed To select more files touch Ad...

Page 121: ... C7030 Color Multifunction Printer 121 User Guide This chapter includes Customize and Personalize Overview 122 Customizing or Personalizing the Home Screen 123 Customizing or Personalizing the Apps 124 4 Customize and Personalize ...

Page 122: ...nfigure default settings to meet the needs of your workgroup You can save job settings for repeated use Customization enables users to work more productively When individual user accounts are configured on the device you can Personalize the device to meet specific user needs You can configure your personal Home page to hide or show only the Apps you use Each of the feature lists can be tailored to...

Page 123: ...creen 4 To hide an installed app that appears initially for the desired app touch X 5 To save your changes and return to the Home screen touch Done 6 Verify that only the desired apps appear on the Home screen Note For additional information about which apps are installed on the device contact your System Administrator To rearrange apps on the Home screen 1 At the printer control panel press the H...

Page 124: ...with a line across it To show a feature for the required feature touch the Eye icon To signify that a feature is visible the Eye icon appears with no line across it 6 To reorder the menu features touch and drag the features into the needed order 7 To save the current configuration touch Done Customizing or Personalizing the Entry Screen The Entry Screen appears when the Fax Email or Scan To Apps a...

Page 125: ... suits the preset that you are creating 9 Touch Done Note The preset is stored within the Preset feature Deleting a Saved Preset To delete a saved preset 1 At the printer control panel press the Home button 2 Touch the App required 3 Scroll to the bottom then touch Customize 4 Touch Presets 5 Touch the Trash icon that corresponds with the preset that you want to delete 6 At the prompt touch Delete...

Page 126: ...nter User Guide Customizing App Default Settings To customize the App default settings 1 At the control panel press the Home button 2 Touch the App required 3 Configure the required default settings 4 Touch Save 5 Touch Save Defaults The new settings override the previous default settings ...

Page 127: ...nk C7020 C7025 C7030 Color Multifunction Printer 127 User Guide This chapter includes Printing Overview 128 Selecting Printing Options 129 Print Jobs 137 Printing Features 142 Using Custom Paper Sizes 152 5 Printing ...

Page 128: ...ntosh print driver provide the widest range of features To send a job to the printer 1 Select the appropriate paper 2 Load paper in the appropriate tray At the printer control panel specify the paper size color and type 3 Access the print settings in your software application For most software applications press CTRL P for Windows or CMD P for Macintosh 4 Select your printer 5 To access the print ...

Page 129: ...setting Printing options that are set from within the software application are temporary The application and the computer do not save the settings after the application is closed Print Driver Help Xerox print driver software Help information is available from the Printing Preferences window Click the Help button in the bottom left corner of the Printing Preferences window to see the Help Informati...

Page 130: ... custom Start Menu application it can change the navigation path to your list of printers 2 In the list of printers right click the icon for your printer then click Printing preferences 3 In the Printing Preferences window click a tab then select the options To save the settings click OK Note For more information about Windows print driver options click the Help button in the Printing Preferences ...

Page 131: ...d sets to the finisher output tray Center Tray Use this option to select the output tray in the center of the printer Center Top Tray Use this option to select the upper output tray in the center of the printer Center Bottom Tray Use this option to select the lower output tray in the center of the printer Finisher Tray Use this option to select the output tray on the right side of the Office Finis...

Page 132: ...elect any other required printing options from the lists 5 Click Print to send the job to the printer Selecting Finishing Options for Macintosh If your printer has a finisher installed select finishing options in the Xerox Features of the print driver To select finishing options in the Macintosh print driver 1 Open the Print dialog box then click Show Details Click the application menu for your cu...

Page 133: ...int using these options select the name from the Presets list UNIX and Linux Printing The Xerox Print Driver package provides tools for you to manage printers connected in UNIX and Linux environments The Xerox print drivers provide a GUI based driver dialog for printer feature selections You can select print drivers based on your operating system Xerox Printer Manager Xerox Printer Manager is an a...

Page 134: ...utomatically downloads to the default location for your computer file downloads 8 To install the Xerox Print Driver package a Open the package with your OS package manager b To install using a command line utility change to the directory where you downloaded the file To run the installer type the appropriate command line utility for your operating system For example Red Hat rpm U filename rpm Debi...

Page 135: ...station If you are unsure of the location of the folder use the Find command to locate the PPD files 3 Follow the instructions that are included with the PPD Adding the Printer 1 Verify that the CUPS daemon is running 2 Open a Web browser and type http localhost 631 admin then click Enter or Return 3 For User ID type root For password type the root password 4 Click Add Printer and follow the onscr...

Page 136: ...r options 5 Tap Print Printing from a Mopria Enabled Mobile Device Mopria is a software feature that enables users to print from mobile devices without requiring a print driver You can use Mopria to print from your mobile device to Mopria enabled printers Notes Mopria and all of its required protocols are enabled by default Ensure that you have the latest version of the Mopria Print Service instal...

Page 137: ...print job 3 Do one of the following To pause the print job touch Pause To resume the print job touch Resume To delete the print job touch Delete At the prompt touch Delete Note If you do not make a selection within 60 seconds the job automatically resumes 4 To return to the Home screen press the Home button To view print or delete jobs 1 At the printer control panel press the Home button 2 To view...

Page 138: ...print a Saved Job 1 In your software application access the print settings For most software applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button can vary For Macintosh open the Print dialog then click Show Details Click the application menu for your c...

Page 139: ... application menu for your current application then select Xerox Features 3 For Job Type select Secure Print 4 Type the passcode confirm the passcode then click OK 5 Select other required printing options For Windows click OK then click Print For Macintosh click Print To release a Secure Print job 1 At the printer control panel press the Home button 2 Touch Jobs 3 To view Secure Print jobs touch P...

Page 140: ...int 1 In your software application access the print settings For most software applications click File Print or for Windows press CTRL P 2 Select your printer then click Printer Properties Depending on your application the title of the button varies 3 For Job Type select Personal Print 4 Select any other required printing options then click OK 5 To send the job to the printer click Print To releas...

Page 141: ...oftware applications press CTRL P for Windows or CMD P for Macintosh 2 Select your printer then open the print driver For Windows click Printer Properties Depending on your application the title of the button varies For Macintosh open the Print dialog box then click Show Details Click the application menu for your current application then select Xerox Features 3 For Job Type select Sample Set 4 Se...

Page 142: ... size paper type and paper color you specify You can also select a specific tray loaded with the desired paper Scaling Scaling reduces or enlarges the original document to match the selected output paper size The following scaling options are available Automatically Scale scales the document to fit the selected Output Paper Size The scaling amount appears in the percentage box below the sample ima...

Page 143: ...s on one side of the media Use this option when printing on envelopes labels or other media that cannot be printed on both sides 2 Sided Print This option prints the job on both sides of the paper to allow binding on the long edge of the paper The following illustrations show the result for documents with portrait and landscape orientations respectively 2 Sided Print Flip on Short Edge Prints on b...

Page 144: ...trols and corrections on the Image Options tab Image Shift Image Shift allows you to modify the location of the image on the page You can shift the printed image along the X and Y axes of each sheet of paper Color Correction Color Correction matches printer colors on PostScript jobs to colors on other devices such as your computer monitor screen or a printing press Color Correction options Xerox B...

Page 145: ... the variation between light and dark areas of the print job Saturation Saturation allows you to adjust the color strength and the amount of gray in the color Color Cast Use Color Cast settings to adjust the amount of a selected color in the print job while preserving lightness The following options are available The Cyan to Red option allows you to adjust the color balance between cyan and red Fo...

Page 146: ...f a small booklet You can create booklets from any paper size that is supported for 2 sided printing When you print booklets using the Windows PostScript or Macintosh driver you can specify the gutter and creep Gutter Specifies the horizontal distance in points between the page images A point is 0 35 mm 1 72 in Creep Specifies how much the page images shift outward in tenths of a point Shifting co...

Page 147: ...nt This option prints the front and back cover pages from different trays After you make a selection for printing the cover pages you can select the paper for the front and back covers by size color or type You can use blank or pre printed paper and you can print side one side two or both sides of the cover pages Printing Insert Pages You can add blank or pre printed insert pages before page one o...

Page 148: ... Separate individual pages or page ranges with commas Specify pages within a range with a hyphen For example to specify pages 1 6 9 10 and 11 type 1 6 9 11 Paper Displays the default size color and type of paper selected in Use Job Settings 2 Sided Printing allows you to select 2 sided printing options Click the Down arrow to select an option 1 Sided Print prints the exception pages on one side on...

Page 149: ... time options then specify the font Picture To locate the picture click the Browse icon 5 Specify the scaling angle and position of the watermark Select the scaling option that specifies the size of the picture in relation to the original image Use the arrows to scale the image in increments of 1 To define the angle of the image on the page specify the position option or to rotate the image left o...

Page 150: ... Selections on this tab apply to all jobs that you print with the print driver Note Not all options listed are supported on all printers Some options apply only to a specific printer model configuration operating system or print driver type Job Identification You can use the Job ID feature to change the job identification setting for your print job You can print the job identification on a separat...

Page 151: ...ct to be notified when your job finishes printing A message appears on your computer screen with the name of the job and the name of the printer where it was printed Note This feature is only available on a Windows computer printing to a network printer To select job completion notification from the Advanced tab 1 Click Notifications 2 Click Notify for Completed Jobs then select an option Enabled ...

Page 152: ...e print driver and are available for you to select in all your applications For detail on supported paper sizes for each tray refer to Supported Custom Paper Sizes on page 162 To create and save custom sizes for Windows 1 In the print driver click the Printing Options tab 2 For Paper click the arrow then select Other Size Advanced Paper Size Output Paper Size New 3 In the New Custom Paper Size win...

Page 153: ...he custom size paper setting for the paper tray matches the custom size paper setting in the print driver 1 At the printer control panel press the Home button 2 Load the custom size paper in the tray 3 At the Tray Settings screen touch the current size setting then from the list touch Custom 4 In the Custom Paper Size screen enter the height and width of the new size then touch OK 5 To save the se...

Page 154: ...per in the tray 2 In the application click File Print then select your printer 3 In the Print dialog box click Printer Properties 4 On the Printing Options tab from the Paper list select the required custom paper size and type 5 Select any other required options then click OK 6 In the Print dialog box click Print Printing on Custom Paper Size from Macintosh 1 Load the custom size paper in the tray...

Page 155: ...020 C7025 C7030 Color Multifunction Printer 155 User Guide This chapter includes Paper and Media Overview 156 Supported Paper 157 Paper Tray Settings 163 Loading Paper 168 Printing on Special Paper 179 6 Paper and Media ...

Page 156: ... 1 For the 3 Tray configuration Trays 2 4 are adjustable trays similar to Tray 1 For the Tandem Tray configuration Tray 2 is an adjustable paper tray similar to Tray 1 Trays 3 4 are high capacity trays that can hold A4 Letter and Executive size paper The Bypass Tray is designed for loading small amounts of special paper Notes The optional Envelope Tray can replace Tray 1 Tray 6 is an optional exte...

Page 157: ...ned to use various paper and other media types To ensure the best print quality and to avoid jams follow the guidelines in this section For best results use Xerox paper and media recommended for your printer Ordering Paper To order paper or other media contact your local reseller or visit www xerox com office VLC70XXsupplies General Paper Loading Guidelines Do not overfill the paper trays Do not l...

Page 158: ... representative for details Paper Storage Guidelines Storing your paper and other media properly contributes to optimum print quality Store paper in dark cool relatively dry locations Most paper is susceptible to damage from ultraviolet and visible light Ultraviolet light from the sun and fluorescent bulbs is particularly damaging to paper Reduce the exposure of paper to strong lights for long per...

Page 159: ...ock Cardstock Reloaded Glossy Cardstock Glossy Cardstock Reloaded 170 216 g m Heavyweight Cardstock Heavyweight Cardstock Reloaded Heavyweight Glossy Cardstock Heavyweight Glossy Cardstock Reloaded 217 256 g m Labels Heavyweight Labels Extra Heavyweight Labels Bypass Tray Bond Hole Punched Letterhead Plain Plain Reloaded Pre Printed Recycled Custom 60 105 g m Lightweight Cardstock Lightweight Card...

Page 160: ...1 7 x 16 5 in Statement 140 x 216 mm 5 5 x 8 5 in Executive 184 x 267 mm 7 25 x 10 5 in Letter 216 x 279 mm 8 5 x 11 in US Folio 216 x 330 mm 8 5 x 13 in Legal 216 x 356 mm 8 5 x 14 in Tabloid 432 x 279 mm 17 x 11 in Trays 3 and 4 in the Tandem Tray Module A4 210 x 297 mm 8 3 x 11 7 in Executive 184 x 267 mm 7 25 x 10 5 in Letter 216 x 279 mm 8 5 x 11 in Bypass Tray A6 105 x 148 mm 4 1 x 5 8 in A5...

Page 161: ...o 10 envelope 241 x 105 mm 4 1 x 9 5 in Supported Standard Paper Sizes for Automatic 2 Sided Printing European Standard Sizes North American Standard Sizes A5 148 x 210 mm 5 8 x 8 3 in A4 210 x 297 mm 8 3 x 11 7 in A4 Oversized 223 x 297 mm 8 8 x 11 7 in 215 x 315 215 x 315 mm 8 5 x 12 4 in A3 297 x 420 mm 11 7 x 16 5 in B5 176 x 250 mm 6 9 x 9 8 in B4 250 x 353 mm 9 8 x 13 9 in Statement 140 x 21...

Page 162: ...onfigurations Trays 3 and 4 in the 3 Tray Module Minimum 139 7 x 182 mm 5 5 x 8 3 in Maximum 297 x 432 mm 11 7 x 17 in Bypass Tray Minimum 105 x 135 mm 4 25 x 5 3 in Maximum 297 x 432 mm 11 7 x 17 in Envelope Tray Minimum 148 x 98 mm 5 8 x 3 9 in Maximum 241 x 162 mm 9 5 x 6 4 in Note Trays 3 and 4 in the Tandem Tray Module and Tray 6 do not support custom paper sizes ...

Page 163: ... To configure tray settings log in as the system administrator For details refer to the System Administrator Guide at www xerox com office VLC70XXdocs To configure the tray settings 1 At the printer control panel touch Device 2 Touch Paper Trays then select the required tray To set the mode touch Tray Mode then select an option To specify the paper settings for a dedicated tray ensure that Tray Mo...

Page 164: ...he new paper size For details on supported paper sizes refer to Supported Standard Paper Sizes on page 160 To configure Trays 3 and 4 in the Tandem Tray Module Note Before you make any tray adjustments compare the paper size to the current Tray 3 and 4 configurations If the paper size matches the tray configuration no tray adjustment is needed 1 Remove any paper from the tray 2 Pinch the guide loc...

Page 165: ...d Paper Sizes on page 160 To configure Tray 6 Note Before you make any tray adjustments compare the paper size to the current Tray 6 configuration If the paper size matches the tray configuration no tray adjustment is needed 1 Remove the screw that holds the spacer plate at the back of the tray 2 To remove the spacer plate grasp the spacer plate and lift upward 3 Place the tabs at the bottom of th...

Page 166: ...ultifunction Printer User Guide 4 Slide the top of the spacer plate down to engage the peg on the back of the tray into the matching hole in the plate 5 Install the screw to secure the spacer plate 6 Repeat these steps for the spacer plate at the front of Tray 6 ...

Page 167: ...Link C7020 C7025 C7030 Color Multifunction Printer 167 User Guide 7 On the top of the side gate locate the pin 8 Lift the pin then guide it to the desired paper size in the slot 9 Release the pin to lock the side gate into place ...

Page 168: ...istrator can set Trays 1 4 to Fully Adjustable mode or Dedicated mode Each time a tray is opened and closed the paper settings appear on the control panel When trays are configured as Fully Adjustable you can confirm or change the media settings The tray guides automatically detect the size of paper that is loaded When trays are configured as Dedicated the control panel displays the media settings...

Page 169: ...To move out the length or width paper guides pinch the guide locks then slide out the length or width paper guides 4 Flex the sheets back and forth and fan them then align the edges of the stack on a level surface This procedure separates any sheets that are stuck together and reduces the possibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready...

Page 170: ...d and pre printed paper face up with the top edge toward the back Load hole punched paper with the holes to the left For short edge feed Insert letterhead and pre printed paper face up with the top edge to the left Load hole punched paper with the holes toward the front of the printer Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams ...

Page 171: ...e the paper guides in until they touch the paper 7 Slide the tray back into the printer 8 To change the settings to match the paper loaded in the tray at the control panel select the correct options for paper size type and color 9 To confirm the settings touch OK Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Tray Settings on page 163 ...

Page 172: ...odule 1 Pull out the tray until it stops Wait for the tray to lower and stop 2 Fan the edges of the paper before loading it into the paper trays This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams Note To avoid paper jams and misfeeds do not remove paper from its packaging until necessary 3 Stack the paper against the left rear corner of t...

Page 173: ... tray back into the printer 5 To change the settings to match the loaded paper at the control panel select the correct options for paper type and color 6 To confirm the settings touch OK Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Tray Settings on page 163 ...

Page 174: ...he widest variety of media types It is intended primarily for small quantity jobs that use special media To load paper in the bypass tray 1 Open the bypass tray If the bypass tray is loaded with paper already remove any paper that is a different size or type 2 Pull out the extension tray for larger sizes 3 Move the width guides to the edges of the tray ...

Page 175: ...ssibility of jams Note To avoid jams and misfeeds do not remove paper from its packaging until you are ready to use it 5 Load the paper in the tray For long edge feed For 1 sided printing load letterhead or pre printed paper face down with the top edge toward the back Load hole punched paper with the holes to the right For 2 sided printing load letterhead or pre printed paper face up with the top ...

Page 176: ...ting load letterhead or pre printed paper face up with the top edge to the left Load hole punched paper with the holes toward the front Note Do not load paper above the maximum fill line on the width guides Overfilling the tray can cause the printer to jam 6 Adjust the width guides until they touch the edges of the paper 7 To change the settings to match the loaded paper at the control panel selec...

Page 177: ...3 The control panel displays the paper tray settings Ensure that you load the correct paper type into the tray Note Do not load custom size paper into Tray 6 4 Fan the edges of the paper before loading it into the paper trays This procedure separates any sheets of paper that are stuck together and reduces the possibility of paper jams Note To avoid paper jams and misfeeds do not remove paper from ...

Page 178: ... and Media 178 Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide Note Do not load paper above the maximum fill line Overfilling can cause paper jams 6 Close the side gate Close Tray 6 ...

Page 179: ...nvelopes Do not use envelopes with windows or metal clasps Print quality depends on the quality and construction of the envelopes If you do not get the desired results try another envelope brand Maintain constant temperatures and relative humidity Store unused envelopes in their packaging to avoid excess moisture and dryness which can affect print quality and cause wrinkling Excessive moisture can...

Page 180: ...er User Guide Loading Envelopes in the Bypass Tray 1 Open the bypass tray 2 Move the width guides to the edges of the tray Note If you do not load envelopes in the bypass tray right after they have been removed from the packaging they can bulge To avoid jams flatten the envelopes ...

Page 181: ...grees 4 If the control panel prompts you verify the size type and color on the screen If you are not prompted change the paper settings a At the printer control panel press the Home button b Touch Device Paper Trays c In the Paper Trays menu touch the bypass tray icon To select an envelope size touch the current size setting then select the required size To select an envelope color touch the curre...

Page 182: ...narch and No 10 DL and C5 To load the Envelope Tray 1 Pull out the Envelope Tray until it stops 2 Load envelopes in the tray For DL Monarch No 10 and C5 envelopes with the flap on a long edge Load envelopes face down with the flaps closed and flaps toward the left Adjust the paper guides so that they rest lightly against the edges of the envelopes Ensure that the maximum fill line is visible or th...

Page 183: ...des so that they rest lightly against the edges of the envelopes Ensure that the maximum fill line is visible or that there are no more than 50 envelopes loaded in the tray 3 Close the tray 4 The control panel displays the Paper Settings To select a new envelope size touch Size To select a new paper color touch Color Note When you select an envelope size the paper type defaults to Envelope 5 To co...

Page 184: ...d reseal it Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions Storing them in extreme conditions can cause print quality problems or cause them to jam in the printer Rotate stock frequently Long periods of storage in extreme conditions can cause labels to curl and jam in the printer In the print driver software select Label as the paper type Before loadin...

Page 185: ...de release the guide lock then slide out the length or width paper guide 5 Load labels in the tray For long edge feed insert labels face up with the top edge toward the back For short edge feed insert labels face up with the top edge to the left Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams ...

Page 186: ...de the tray back into the printer 8 At the control panel select the correct paper size type and color Ensure that the paper type is set to Labels Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Tray Settings on page 163 9 To confirm the settings touch OK 10 To return to the Home screen press the Home button ...

Page 187: ...figuring Trays 3 and 4 of the Tandem Tray Module on page 163 2 To load labels in the tray insert labels face up with the top edge toward the back Stack the labels against the left rear corner of the tray as shown 3 Slide the tray back into the printer 4 At the control panel select the correct paper type and color Ensure that the paper type is set to Labels Note To change the paper settings when th...

Page 188: ...the Bypass Tray 1 Open the bypass tray then for larger sizes of paper pull out the extension tray Remove any paper that is a different size or type 2 Move the width guides to the edges of the tray 3 Load labels in the tray For long edge feed load labels face down with the top edge toward the back of the printer ...

Page 189: ...ing the tray can cause the printer to jam 4 Adjust the width guides until they touch the edges of the paper 5 At the control panel select the correct paper size type and color Ensure that the paper type is set to Labels Note To change the paper settings when the tray is set to Dedicated mode refer to Configuring Tray Settings on page 163 6 To confirm the settings touch OK 7 To return to the Home s...

Page 190: ...labels in the tray insert labels face up with the top edge toward the back Stack the labels against the right side of the tray as shown Note Do not load paper above the maximum fill line Overfilling the tray can cause paper jams 4 Close the tray door 5 At the control panel select the correct paper type and color Ensure that the paper type is set to Labels Note To change the paper settings when the...

Page 191: ...0 Color Multifunction Printer 191 User Guide This chapter includes General Precautions 192 Cleaning the Printer 193 Supplies 200 Adjustments and Maintenance Procedures 213 Managing the Printer 218 Moving the Printer 220 7 Maintenance ...

Page 192: ...RNING Do not remove the covers or guards that are fastened with screws You cannot maintain or service any parts that are behind these covers and guards Do not attempt any maintenance procedure that is not described in the documentation supplied with your printer WARNING Internal parts of the printer can be hot Use caution when doors and covers are open Do not place anything on top of the printer o...

Page 193: ...cloth For stubborn stains apply a small amount of mild detergent to the cloth and gently wipe the stain off Cleaning the Scanner To ensure optimum print quality clean the document glass regularly Cleaning helps avoid output with streaks smears and other marks that transfer from the glass while scanning documents 1 Slightly dampen a soft lint free cloth with water 2 Remove any paper or other media ...

Page 194: ...lose the document cover Cleaning the Duplex Automatic Document Feeder Rollers Ensure that you clean the Duplex Automatic Document Feeder Rollers when you clean the scanner 1 Lift the lever then open the top cover of the document feeder 2 With a clean lint free cloth moistened with water wipe the feed rollers until they are clean 3 Close the document feeder top cover ...

Page 195: ...rinter before closing the printer covers and doors Remove any remaining pieces of paper or debris For details refer to Clearing Paper Jams on page 230 Remove any dust or stains with a clean dry lint free cloth WARNING Never touch a caution labeled area in the fuser You can get burned If a sheet of paper is wrapped around the inside of the fuser do not try to remove it immediately Power off the pri...

Page 196: ...rint quality Clean the printhead lens every time the associated drum cartridge is replaced or if print quality starts to degrade CAUTION Do not perform this procedure when the printer is copying or printing 1 Open the front door of the printer 2 Remove the waste cartridge a To unlock the waste cartridge rotate the waste cartridge lock lever 90 degrees counterclockwise b To release the waste cartri...

Page 197: ...sp the handle of the waste cartridge then pull it out d Place the removed waste cartridge on a level surface with the openings facing up CAUTION To avoid toner spills or malfunction do not lay the waste cartridge on its side 3 Remove the printhead LED lens cleaning rod from inside the front door ...

Page 198: ...aLink C7020 C7025 C7030 Color Multifunction Printer User Guide 4 Slowly push the cleaning rod into the printer until it stops then pull it out Repeat this action two more times 5 Return the cleaning rod to its original location ...

Page 199: ...9 User Guide 6 To insert the waste cartridge a Position the waste cartridge as shown b Press the waste cartridge toward the printer until it clicks into place c To lock the waste cartridge rotate the waste cartridge lock lever 90 degrees clockwise 7 Close the printer front door ...

Page 200: ...ffice Finisher or Office Finisher Staple Cartridges for the Optional Finisher with Booklet Maker Notes Each consumable includes installation instructions To replace consumables refer to the instructions included with the consumable supply Only install new cartridges in your printer If a used toner cartridge is installed then the toner remaining amount displayed can be inaccurate To ensure print qu...

Page 201: ... flame WARNING Never touch a labeled area on or near the heat roller in the fuser You can get burned If a sheet of paper is wrapped around the heat roller do not try to remove it immediately Turn off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled CAUTION Do not expose the drum cartridge to direct sunlight or strong indoor fluore...

Page 202: ...r installed the control panel displays a message when a staple cartridge is empty and needs replacement Replacing Staples in the Integrated Office Finisher 1 Open the finisher front door 2 To remove the staple cartridge grasp the orange handle then pull it firmly toward you 3 Check inside the finisher for any loose staples and remove them 4 Pinch both sides of the staple pack and remove the staple...

Page 203: ...3 User Guide 5 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 1 2 6 Grasp the new staple cartridge by the orange handle then insert the cartridge into the stapler until it clicks 7 Close the finisher front door ...

Page 204: ...h into the finisher cabinet and pull the stapler toward you until it stops 3 Push the stapler assembly to the right as shown 4 To remove the staple cartridge grasp the orange handle then pull it firmly toward you 5 Check inside the finisher for any loose staples and remove them 6 Pinch both sides of the staple pack and remove the staple pack from the cartridge 1 1 2 ...

Page 205: ...e 7 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 1 2 8 Grasp the staple cartridge by the orange handle then insert it into the stapler assembly Push the staple cartridge in until it clicks 9 Close the finisher front door ...

Page 206: ...r WARNING Do not perform this procedure when the printer is copying or printing 1 Open the finisher side cover 2 If the staple cartridges are not visible grasp the vertical panels on each side of the opening and slide the staple cartridges to the center 3 Hold the tabs on both sides of the staple cartridge then pull the cartridge out of the finisher ...

Page 207: ... booklet maker uses two staple cartridges Booklet stapling requires that both staple cartridges contain staples 5 Repeat the procedure for the other staple cartridge 6 Close the finisher side cover Replacing Staples in the Convenience Stapler 1 To open the stapler head rotate the stapler head 180 degrees counterclockwise 2 Grip the staple cartridge and pull it out of the stapler head 3 Unpack the ...

Page 208: ...Link C7020 C7025 C7030 Color Multifunction Printer User Guide 4 Install the new staple cartridge in the stapler head The staple cartridge clicks into place 5 To close the stapler head rotate the stapler head 180 degrees clockwise ...

Page 209: ...ntainer When the hole punch waste container is full a message appears on the printer control panel WARNING Do not perform this procedure when the printer is copying or printing 1 Lift the finisher transport top cover then open the front transport cover 2 Pull out the hole punch waste container 3 Empty the container ...

Page 210: ...ver damage malfunction or degradation of performance caused by use of non Xerox supplies or the use of Xerox supplies not specified for this printer The Total Satisfaction Guarantee is available in the United States and Canada Coverage could vary outside these areas Please contact your Xerox representative for details Supply Status You can check the status and percentage of life remaining for your...

Page 211: ...System Administrator Guide located at www xerox com office VLC70XXdocs 3 Touch Device Supplies Email Alerts 4 To enter an email address touch Add Email then touch Enter Email Address 5 Use the touch screen keyboard to enter an email address or select an entry from the Address Book then touch OK 6 Add more email addresses if necessary 7 To customize the alerts for each supply item to enable or disa...

Page 212: ...d toner Never use a vacuum cleaner to remove spills Electric sparks inside the vacuum cleaner can cause a fire or explosion If you spill a large volume of toner contact your local Xerox representative WARNING Never throw a toner cartridge into an open flame Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion Replacing a Toner Cartridge A message appears on the c...

Page 213: ...er is moved If you are having printing problems adjust the color registration Performing a Color Registration Adjustment A color registration adjustment occurs every time a new toner cartridge is installed You can run this adjustment at other times as needed To perform a color registration adjustment 1 At the printer control panel press the Home button 2 Log in as administrator For details refer t...

Page 214: ...ator Guide located at www xerox com office VLC70XXdocs 3 Touch Device Support Color Calibration Advanced 4 To select a screen to use for your calibration touch Screen Type then select an option To optimize color tones for copy jobs touch Copy Job To optimize color tones for Standard print quality print jobs touch Print Job 1 To optimize color tones for Enhanced print quality print jobs touch Print...

Page 215: ...at you want to optimize To select a sample registration page for adjusting side 1 touch Adjusted Side then touch Side 1 To select a sample registration page for adjusting both sides touch Adjusted Side then touch Side 2 6 Specify the consecutive number of sample pages to print a Touch Print Settings b To increase or decrease the number of sample pages for Quantity touch Plus or Minus then touch OK...

Page 216: ...djusting Side 2 touch Adjusted Side then touch Side 2 6 To adjust the registration touch Lead Side Registration a To adjust the side to side registration for Side Registration touch Plus or Minus b To adjust the top to bottom registration for Lead Registration touch Plus or Minus For reference position the chart so that Side 1 or Side 2 dots are at the bottom of the page For Lead Registration a po...

Page 217: ...ing is incorrect it can cause print quality problems To adjust the altitude 1 At the printer control panel press the Home button 2 Log in as administrator For details refer to the System Administrator Guide located at www xerox com office VLC70XXdocs 3 Touch Device Support Altitude Adjustment 4 Touch the altitude of the location of the printer then touch OK 5 To return to the Home screen press the...

Page 218: ...printed on two sides counts as two impressions Note If you provide regular billing information for your device you can use the Remote Services Upload feature to simplify the process You can enable Remote Services to send billing meter readings to Xerox automatically so that you do not have to collect the readings manually Refer to the System Administrator Guide for further information To view the ...

Page 219: ...lling Summary Report provides information about the device and a detailed listing of the billing meters and sheet counts To print the Billing Summary Report 1 At the printer control panel press the Home button 2 Touch Device About Information Pages 3 Touch Billing Summary Report 4 To return to the Home screen press the Home button ...

Page 220: ... any direction Tilting the printer more than 10 degrees can cause toner spillage When moving the printer over a long distance remove the drum cartridge and toner cartridges to prevent toner from spilling Pack the printer inside a box CAUTION Do not expose the drum cartridge to direct sunlight or strong indoor fluorescent lighting Do not touch or scratch the surface of the drum CAUTION Failure to r...

Page 221: ...7025 C7030 Color Multifunction Printer 221 User Guide This chapter includes General Troubleshooting 222 Paper Jams 227 Print Quality Problems 250 Copy and Scan Problems 256 Fax Problems 257 Getting Help 259 8 Troubleshooting ...

Page 222: ...in the On position At the printer control panel press the Power Wake button For details refer to Powering On and Off the Printer on page 28 The power cord is not plugged into the outlet correctly Power off the printer then plug the power cord into the outlet securely Use the bracket provided with the printer to secure the power cord in place The power cord is not secured in place correctly Use the...

Page 223: ...he control panel press the Power Wake button The printer has an error If the Status LED is blinking amber follow the instructions on the control panel to clear the error If the error persists contact your Xerox representative The printer is out of paper Load paper into the tray A toner cartridge is empty Replace the empty toner cartridge The drum cartridge has reached end of life Note In some case...

Page 224: ...erly configured For details refer to Connecting to a Wireless Network on page 49 Printing Takes Too Long Probable Causes Solutions The printer is set to a slower printing mode For example the printer is set to print on Heavyweight paper or Envelopes It takes more time to print on certain types of special paper Ensure that the paper type is set properly in the print driver and at the printer contro...

Page 225: ...the tray set the tray used a the paper source to Auto Selection Enabled Automatic 2 Sided Printing Problems Probable Causes Solutions Unsupported or incorrect paper Ensure that you are using the correct paper Do not use transparencies envelopes labels or reloaded paper for automatic 2 sided printing For details see Supported Paper Sizes and Weights for Automatic 2 Sided Printing on page 161 Incorr...

Page 226: ...d Inside the Printer Moisture can condense inside a printer where the humidity is above 85 or when a cold printer is located in a warm room Condensation can form in a printer after it has been sitting in a cold room that is heated quickly Probable Causes Solutions The printer has been sitting in a cold room Allow the printer to operate for several hours at room temperature The relative humidity of...

Page 227: ...r Jams WARNING Never touch a caution labeled area in the fuser You can get burned If a sheet of paper is wrapped around the inside the fuser do not try to remove it immediately Power off the printer immediately and wait 40 minutes for the fuser to cool Try to remove the jam after the printer has cooled If the error persists contact your Xerox representative CAUTION Do not attempt to clear any pape...

Page 228: ...r Guide The following illustration shows where paper jams can occur along the paper path 1 Paper Tray Feed Area Door B 2 Bypass Tray Tray 5 3 Fuser Area Door A 4 Paper Output Area Door C 5 Duplex Automatic Document Feeder 6 Document Feeder Output Tray 7 Finisher Areas 8 Paper Trays 1 4 ...

Page 229: ...ndamaged paper Avoid paper that is curled torn moist creased or folded To separate the sheets before loading into the tray fan the paper Observe the paper tray fill line never overfill the tray Adjust the paper guides in all trays after inserting the paper A guide that is not properly adjusted can cause poor print quality misfeeds skewed prints and printer damage After loading the tray at the cont...

Page 230: ...t Doors A B and C 233 Clearing Document Feeder Jams To resolve the error that appears on the control panel remove all paper from the Duplex Automatic Document Feeder areas 1 Lift the lever then open the top cover of the document feeder 2 If the original document is clear of the automatic document feeder entry pull it straight out in the direction shown 3 If the control panel message instructs you ...

Page 231: ...ument is not visible when the document cover is opened lift the feeder tray then remove the document 8 Lower the feeder tray 9 If the original document is not wrinkled or torn then follow the instructions on the touch screen to load the document into the feeder again Note After clearing a paper jam from the Duplex Automatic Document Feeder reload the entire original document including the pages al...

Page 232: ...irst 2 Pull out the tray until it stops 3 Remove the paper from the tray 4 If the paper is torn remove the tray completely and check inside the printer for torn pieces of paper 5 Reload the tray with undamaged paper then push the tray in until it stops 6 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the same paper size type or color...

Page 233: ...orn pieces of paper 3 Before you reload paper into the Bypass Tray fan the paper then ensure that all four corners are aligned 4 Insert the paper into the Bypass Tray with the print side face down Ensure that the leading edge of the paper lightly touches the paper feed entrance 5 When paper trays are set to Fully Adjustable you are prompted to verify or change the paper settings To confirm the sam...

Page 234: ... error that appears on the control panel clear all paper from the paper path Clearing Jams at Door A 1 Open the Bypass Tray 2 Lift the release lever 3 Open Door A WARNING The area around the Fuser can be hot Use caution to avoid injury CAUTION Do not touch the transfer roller Touching the roller can reduce image quality 4 Remove the jammed paper ...

Page 235: ...y pull it straight out in the direction shown Note Toner can adhere to the transfer roller This does not affect print quality 6 If paper is jammed in the Fuser remove the paper from areas A1 and A2 as shown Note If the paper is torn remove all torn pieces from the printer 7 To close Door A push the door up firmly until it clicks into place then close the Bypass Tray ...

Page 236: ...e jammed paper from the paper tray feed area Note If the paper is torn remove all torn pieces from the printer 3 For paper jammed in the upper position look inside the printer locate the jammed paper then remove it Note If the paper is inaccessible refer to Clearing Jams at Door A on page 234 4 For paper jammed in the tray feed roller open the tray then remove the paper ...

Page 237: ...oor B Clearing Jams at Door C 1 Open the Bypass Tray lift the release lever then open Door A WARNING The area around the Fuser can be hot Use caution to avoid injury CAUTION Do not touch the transfer roller Touching the roller can reduce image quality 2 At Door C lift the release lever then open Door C ...

Page 238: ... Guide 3 Remove any jammed paper in the paper output area Note If the paper is torn remove all torn pieces from the printer 4 To close Door C push the door up firmly until it clicks into place 5 To close Door A push the door up firmly until it clicks into place then close the Bypass Tray ...

Page 239: ...o Supported Paper on page 157 Humidity is too high for coated paper Feed paper one sheet at a time Try loading paper in the Bypass tray The feed rollers are dirty With a clean lint free cloth moistened with water wipe the feed rollers until they are clean For details refer to Cleaning the Printer on page 193 Paper Misfeeds Probable Causes Solutions The paper is not correctly positioned in the tray...

Page 240: ...om the backing sheet Do not use any sheet where labels are missing curled or pulled away from the backing sheet Envelopes are loaded incorrectly You can print envelopes from the Bypass tray or Tray 1 For details refer to Envelopes on page 179 Envelopes are wrinkling The heat and pressure of the laser printing process can cause wrinkling Use supported envelopes For details refer to Guidelines for P...

Page 241: ... correct tray For details refer to Supported Paper on page 157 Tray is loaded with mixed paper Load the tray with only one type and size of paper Clearing Finisher Jams Clearing Jams in the Integrated Office Finisher Clearing Jams in the Integrated Office Finisher 1 Locate the Integrated Office Finisher mounted beneath the scanner and control panel then open the top cover as shown 2 Rotate the gre...

Page 242: ... the staple catridge grasp the orange handle then pull it firmly toward you 3 Check inside the finisher for any loose staples and remove them 4 Pinch both sides of the staple pack and remove the staple pack from the cartridge 1 1 2 5 Remove any loose staple sheets 6 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 1 2 ...

Page 243: ...Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer 243 User Guide 7 Grasp the staple cartridge by the orange handle then insert the cartridge into the stapler until it clicks 8 Close the finisher front door ...

Page 244: ...aring Jams in the Office Finisher Clearing Jams Under the Office Finisher Top Cover 1 Pull up the lever on the top cover 2 To open the top cover rotate it to the left 3 Remove the jammed paper Note If the paper is torn remove all torn pieces from the finisher 4 Close the top cover of the finisher ...

Page 245: ...pen the transport cover on the center tray lift the handle straight up 2 Remove the jammed paper Note If the paper is torn remove all torn pieces from the finisher 3 Close the transport cover Clearing Staple Jams in the Office Finisher 1 Open the finisher front door 2 Reach into the finisher cabinet and pull the stapler toward you until it stops ...

Page 246: ...sp the orange handle then pull it firmly toward you 5 Check inside the finisher for any loose staples and remove them 6 Pinch both sides of the staple pack and remove the staple pack from the cartridge 1 1 2 7 Remove any loose staple strips from the staple pack 8 Insert the front side of the new staple pack into the staple cartridge then push the rear side into the cartridge 1 2 ...

Page 247: ... Staple Jams in the Office Finisher The booklet maker uses two staple cartridges Booklet stapling requires that both staple cartridges contain staples A message appears on the control panel touch screen when the staple cartridge is empty WARNING Do not perform this procedure when the printer is copying or printing 1 Open the finisher side cover 2 If the staple cartridges are not visible grasp the ...

Page 248: ... remove any jammed staples pull them in the direction shown 5 Hold the tabs on both sides of the staple cartridge then reinsert the staple cartridge into the original position in the finisher Note The booklet maker uses two staple cartridges Booklet stapling requires that both staple cartridges contain staples 6 Repeat the procedure for the other staple cartridge 7 Close the finisher side cover ...

Page 249: ... Clearing Hole Punch Jams in Office Finisher If the printer stops printing and reports a hole punch jam empty the hole punch waste container For details refer to Emptying the Hole Punch Waste Container on page 208 After you empty the hole punch waste container locate and remove any paper jams ...

Page 250: ...ox representative for details Notes To ensure consistent print quality the toner cartridges print cartridges and drum cartridges for many devices are designed to cease functioning at a predetermined point Grayscale images printed with the composite black setting increment the color pages counter because color consumables are used Composite black is the default setting on most devices Controlling P...

Page 251: ... paper Inkjet paper Paper that has been photocopied Paper that has been folded or wrinkled Paper with cutouts or perforations Stapled paper Envelopes with windows metal clasps side seams or adhesives with release strips Padded envelopes Plastic media Transparencies Solving Print Quality Problems When the print quality is poor to correct the problem select the closest symptom from the following tab...

Page 252: ...hen confirm that your printer and print driver settings are correct Verify that the paper is dry and that supported paper is used If not change the paper Change the Paper Type settings in the print driver In the print driver on the Printing Options tab select Paper then change the Other Type setting Only one color is faded Check the condition of the toner cartridge and replace it if necessary Colo...

Page 253: ... details refer to Electrical Specifications on page 274 Random spots on the output or the image is blurry Ensure that the toner cartridge is installed correctly If you used a non genuine brand toner cartridge install a genuine Xerox toner cartridge Use the Rough paper type setting or try a paper with a smoother surface Ensure that the humidity in the room is within specifications For details refer...

Page 254: ...tings in the print driver In the print driver on the Printing Options tab select Paper then change the Other Type setting Replace the Drum Cartridge Auger marks appear on the printed output To check the toner level check the control panel use the print driver or the Embedded Web Server If the toner cartridge is near empty replace it Verify that the toner cartridge is approved for use in this print...

Page 255: ...180 Follow the guidelines for printing on envelopes For details refer to Guidelines for Printing Envelopes on page 179 If the problem persists use a different size envelope The top margin is incorrect Ensure that the paper is loaded properly Ensure that the margins are set correctly in the application that you are using Adjust the paper registration For details refer to Adjusting Paper Registratio...

Page 256: ...efer to Cleaning the Scanner on page 193 Spots present in copies taken from the document glass There is debris on the document glass When scanning the debris creates a spot on the image Clean all glass surfaces with a lint free cloth dampened with water Image is too light or too dark Adjust the lighten darken setting Image quality is poor when scanning color original documents For best results sel...

Page 257: ...ry The document is positioned incorrectly Position the document correctly The document glass is dirty Clean the document glass The text in the document is too light Adjust the resolution There is a problem with the telephone connection Verify that the telephone line is working then send the fax again There is a problem with the fax machine of the caller Make a copy to verify that your printer is o...

Page 258: ...obs then wait for the existing job to complete This increases available memory The received fax size is reduced The paper supply in the printer does not match the document size sent Confirm the original size of the documents Documents could be reduced based on the available paper supply in the printer Faxes cannot be received automatically The printer is set to receive faxes manually Set the print...

Page 259: ... at a time Viewing Current Errors on the Control Panel When an error condition occurs a message appears on the control panel to inform you of the problem Error messages warn you about printer conditions that prevent the printer from printing or degrade printing performance If more than one error occurs only one is displayed on the control panel Using the Integrated Troubleshooting Tools Your print...

Page 260: ...upport Support Pages Error History Report 3 To return to the Home screen press the Home button Online Support Assistant The Online Support Assistant is a knowledge base that provides instructions and troubleshooting help to solve your printer problems You can find solutions for print quality problems paper jams software installation issues and more To access the Online Support Assistant go to www ...

Page 261: ...r Multifunction Printer 261 User Guide This appendix includes Printer Configurations and Options 262 Physical Specifications 266 Environmental Specifications 273 Electrical Specifications 274 Performance Specifications 276 A Specifications ...

Page 262: ...tionally available 2 Printer Additional Trays and Integrated Office Finisher 3 Printer Additional Trays and Office Finisher 4 Printer Additional Trays High Capacity Feeder and Office Finisher with Booklet Maker Features Print Speed for 1 Sided Black and White Letter 8 5 x 11 in A4 210 x 297 mm Legal 8 5 x 14 in 216 x 356 mm 11 x 17 in A3 297 x 420 mm Color Letter 8 5 x 11 in A4 210 x 297 mm Legal ...

Page 263: ... 1130 sheets 80 g m 2000 sheets 80 g m 500 sheets A4 200 sheets A3 80 g m 60 envelopes Output Capacity Dual Catch Trays Integrated Office Finisher Stacking Tray Office Finisher LX Stacking Tray Booklet Maker Convenience Stapler Up to 250 sheets per tray Up to 500 sheets for Letter A4 or 250 sheets for 11 x 17 in A3 80 g m Up to 2000 sheets unstapled 1000 sheets with one staple or 750 sheets with t...

Page 264: ...omatic Document Feeder 297 x 431 8 mm 11 7 x 17 in Scan Input Speed 1 Sided 2 Sided Up to 55 images per minute Up to 26 images per minute File Formats JPEG TIFF single page and multi page XPS single page and multi page PDF single page and multi page Searchable PDF Password protected PDF Linearized PDF set in the Embedded Web Server and PDF A Supported Scanning Scan to Home Scan to USB Scan to Emai...

Page 265: ...ay Integrated Office Finisher Office Finisher Booklet Maker Hole Punch Connectivity Options 1 line or 3 line Fax Kit Wi Fi Kit Fax Over IP Kit Hard Disk Drive Internal Card Reader RFID Kit PostScript Kit Convenience Stapler including Work Surface Notes The Single Tray Module is optional for the Base model only and does not include stand The Center Tray and Hard Disk Drive are optional for the Base...

Page 266: ...Guide Physical Specifications Weights and Dimensions Base Model Width 59 0 cm 23 2 in Depth 67 1 cm 26 4 in Height 76 8 cm 30 2 in Weight 69 kg 152 lb Base Model with Single Tray with Stand Module Width 61 6 cm 24 2 in Depth 67 1 cm 26 4 in Height 111 9 cm 44 1 in Weight 92 3 kg 203 5 lb ...

Page 267: ...Guide Base Model with Tandem Tray Module Width 61 6 cm 24 2 in Depth 67 1 cm 26 4 in Height 111 9 cm 44 1 in Weight 106 5 kg 234 8 lb Base Model with 3 Tray Module and Integrated Office Finisher Width 67 5 cm 26 6 in Depth 67 1 cm 26 4 in Height 111 9 cm 44 1 in Weight 108 5 kg 239 2 lb ...

Page 268: ...3 Tray Module and Office Finisher Width 119 4 cm 47 0 in Depth 67 1 cm 26 4 in Height 111 9 cm 44 0 in Weight 124 5 kg 274 5 lb Base Model with Tandem Tray Module Office Finisher Booklet Maker and High Capacity Feeder Width 151 cm 59 5 in Depth 68 2 cm 26 9 in Height 111 9 cm 44 0 in Weight 172 7 kg 380 7 lb ...

Page 269: ...r 269 User Guide Total Space Requirements Clearance Requirements for Base Model Width 108 6 cm 42 8 in Depth 156 7 cm 61 7 in Height 113 3 cm 44 6 in Clearance Requirements with Single Tray with Stand Module Width 111 5 cm 43 9 in Depth 166 6 cm 65 6 in Height 148 4 cm 58 4 in ...

Page 270: ... VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide Clearance Requirements with 3 Tray Module with or without the Integrated Office Finisher Width 111 5cm 43 9 in Depth 166 6 cm 65 6 in Height 148 4 cm 58 4 in ...

Page 271: ...Printer 271 User Guide Clearance Requirements with 3 Tray Module Office Finisher and Booklet Maker Width 169 2 cm 66 6 in Depth 166 6 cm 65 6 in Height 148 4 cm 58 4 in Clearance Requirements with Tandem Tray Module Office Finisher Booklet Maker and High Capacity Feeder ...

Page 272: ...Specifications 272 Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide Width 195 8 cm 77 0 in Depth 166 6 cm 65 6 in Height 148 4 cm 58 4 in ...

Page 273: ...ity Minimum Maximum Humidity Range 10 85 non condensing When temperature is below 32 C 90 F relative humidity must be 62 5 or below When relative humidity is 85 temperature must be 28 C 82 F or below Note In extreme environmental conditions such as 10 C 50 F and 85 relative humidity printing defects can occur due to condensation inside the printer Elevation For optimum performance use the printer ...

Page 274: ...e Frequency Current Required 110 127 VAC 6 10 99 135 VAC 50 60 Hz 3 12 A 220 240 VAC 10 198 264 VAC 50 Hz 3 8 A Power Consumption 110 127 V Maximum power consumption 1 5 kW Sleep mode 1 0 W or less Low Power mode 70 W or less Standby mode 94 W or less 220 240 V Maximum power consumption 1 5 kW Sleep mode 1 4 W or less Low Power mode 70 W or less Standby mode 94 W or less ...

Page 275: ...o promote energy efficient copiers printers fax multifunction printers personal computers and monitors Reducing product energy consumption helps combat smog acid rain and long term changes to the climate by decreasing the emissions that result from generating electricity ENERGY STAR settings are preset on Xerox equipment at the factory to switch to Power Saver modes after 10 minutes from the last ...

Page 276: ...m Larger paper sizes reduce print speeds Paper type and weights For faster printing use paper weights of 105 g m or less Maximum Print Speeds Black and White I Paper Weight A4 Letter A3 1 Sided Printing 2 Sided Printing 1 Sided Printing 2 Sided Printing Plain 30 ppm 30 ppm 17 ppm 11 ppm Heavyweight 1 106 169 g m2 25 ppm 25 ppm 14 ppm 9 4 ppm Heavyweight 2 170 256 g m2 12 ppm NA 7 ppm NA Color I Pa...

Page 277: ... C7025 C7030 Color Multifunction Printer 277 User Guide This appendix includes Basic Regulations 278 Copy Regulations 284 Fax Regulations 287 Safety Certification 293 Material Safety Data Sheets 294 B Regulatory Information ...

Page 278: ...icity Power Consumption and Activation Time The amount of electricity that a device consumes depends on the way the device is used This device is designed and configured to enable you to reduce your electricity usage Power Saver modes are enabled on your device to reduce energy consumption After the last print the device transitions to Ready mode In this mode the device can print again immediately...

Page 279: ...o Sleep mode can take up to 60 minutes To change the Power Saver settings contact your system administrator or refer to System Administrator Guide at www xerox com office VLC70XXdocs Environmental Benefits of Duplex Printing Most Xerox products have duplex printing also known as 2 sided printing capability This enables you to print on both sides of the paper automatically and therefore helps to re...

Page 280: ...ul interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy If the equipment is not installed and used in accordance with these instructions it can cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference Users are required to corre...

Page 281: ...d in 1988 to help consumers find products and services with reduced environmental impacts Environmental Choice is a voluntary multi attribute and lifecycle based environmental certification This certification indicates that a product has undergone rigorous scientific testing exhaustive auditing or both to prove its compliance with stringent third party environmental performance standards Certifica...

Page 282: ...nvironmental Information Environmental Information Providing Environmental Solutions and Reducing Cost The following information has been developed to assist users and has been issued in relation to the European Union EU Energy Related Products Directive specifically the Lot 4 study on Imaging Equipment This requires manufacturers to improve environmental performance of in scope products and suppo...

Page 283: ...on go to www blauer engel de Blendschutz Das Gerät ist nicht für die Benutzung im unmittelbaren Gesichtsfeld am Bildschirmarbeitsplatz vorgesehen Um störende Reflexionen am Bildschirmarbeitsplatz zu vermeiden darf dieses Produkt nicht im unmittelbaren Gesichtsfeld platziert werden Lärmemission Maschinenlärminformations Verordnung 3 GPSGV Der höchste Schalldruckpegel beträgt 70 dB A oder weniger ge...

Page 284: ...ed States Savings Bonds may be photographed only for publicity purposes in connection with the campaign for the sale of such bonds Internal Revenue Stamps If it is necessary to reproduce a legal document on which there is a canceled revenue stamp this may be done provided the reproduction of the document is performed for lawful purposes Postage Stamps canceled or uncanceled For philatelic purposes...

Page 285: ...of the various Federal Departments such as FBI Treasure and so on unless photograph is ordered by the head of such department or bureau Reproducing the following is also prohibited in certain states Automobile Licenses Drivers Licenses Automobile Certificates of Title The preceding list is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your ...

Page 286: ...opy falsely purports to be a certified copy thereof Copyrighted material or trademarks of any manner or kind without the consent of the copyright or trademark owner This list is provided for your convenience and assistance but it is not all inclusive and no liability is assumed for its completeness or accuracy In case of doubt consult your solicitor Other Countries Copying certain documents may be...

Page 287: ...information a product identifier in the format US AAAEQ TXXXX If requested this number must be provided to the Telephone Company A plug and jack used to connect this equipment to the premises wiring and telephone network must comply with the applicable FCC Part 68 rules and requirements adopted by the ACTA A compliant telephone cord and modular plug is provided with this product It connects to a c...

Page 288: ...ny changes something that affects the operation of the equipment they should notify you in order for you to make necessary modifications to maintain uninterrupted service If you experience trouble with this Xerox equipment please contact the appropriate service center for repair or warranty information Contact information is contained in the Device app on the printer and in the back of the Trouble...

Page 289: ...and internal metallic water pipe systems if present must be connected together This precaution could be vital in rural areas WARNING Do not attempt to make such connections yourself Contact the appropriate electric inspection authority or electrician to make the ground connection The REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connec...

Page 290: ...atvia Slovakia Estonia Liechtenstein Slovenia Finland Lithuania Spain France Luxembourg Sweden Germany Malta United Kingdom If you have problems with your product contact your local Xerox representative This product can be configured to be compatible with other country networks Before reconnecting the device to a network in another country contact your Xerox representative for assistance Notes Alt...

Page 291: ...cept no responsibility for difficulties that arise in such circumstances 2 Immediately disconnect this equipment should it become physically damaged then arrange for its disposal or repair 3 This modem shall not be used in any manner which could constitute a nuisance to other Telecom customers 4 This device is equipped with pulse dialing while the Telecom standard is DTMF tone dialing There is no ...

Page 292: ...er within any 30 minute period for any single manual call initiation and The equipment shall go on hook for a period of not less than 30 seconds between the end of one attempt and the beginning of the next attempt For automatic calls to different numbers The equipment shall be set to ensure that automatic calls to different numbers are spaced such that there is no less than five seconds between th...

Page 293: ... is certified by the following Agencies using the following safety standards Agency Standard Underwriters Laboratories Inc US Canada UL 60950 1 2nd Edition 2014 10 14 CAN CSA C22 2 No 60950 1 07 2nd Edition 2014 10 Underwriters Laboratories Inc Europe IEC 60950 1 2005 A1 2009 A2 2013 EN 60950 1 2006 A11 2009 A1 2010 A12 2011 A2 2013 ...

Page 294: ... Printer User Guide Material Safety Data Sheets For Material Safety Data information regarding your printer go to North America www xerox com msds European Union www xerox com environment_europe For the Customer Support Center phone numbers go to www xerox com office worldcontacts ...

Page 295: ...Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer 295 User Guide This appendix includes All Countries 296 North America 297 European Union 298 Other Countries 300 C Recycling and Disposal ...

Page 296: ...l may be regulated due to environmental considerations The presence of these materials is fully consistent with global regulations applicable at the time that the product was placed on the market For recycling and disposal information contact your local authorities Perchlorate Material This product may contain one or more Perchlorate containing devices such as batteries Special handling may apply ...

Page 297: ...erates an equipment take back and reuse recycle program Contact your Xerox representative 1 800 ASK XEROX to determine if this Xerox product is part of the program For more information about Xerox environmental programs visit www xerox com environment or for recycling and disposal information contact your local authorities ...

Page 298: ...return used electrical and electronic equipment to designated collection facilities free of charge Please contact your local disposal authority for information In some member states when you purchase new equipment your local retailer may be required to take back your old equipment free of charge Please ask your retailer for information Professional Business Environment Application of this symbol o...

Page 299: ...e waste handling For more information about collection and recycling of old products and batteries please contact your local municipality your waste disposal service or the point of sale where you purchased the items Penalties may be applicable for incorrect disposal of this waste in accordance with national legislation Business Users in the European Union If you wish to discard electrical and ele...

Page 300: ...Recycling and Disposal 300 Xerox VersaLink C7020 C7025 C7030 Color Multifunction Printer User Guide Other Countries Please contact your local waste management authority to request disposal guidance ...

Page 301: ...to adjust the image contrast Color Balance If you have a color original document you can adjust the balance of the printing colors between cyan magenta yellow and black before printing your copy Color Effects If you have a color original document you can adjust the color of the copy using preset color effects For example you can adjust colors to be brighter or cooler Saturation Saturation allows y...

Page 302: ...nal Type The printer optimizes the image quality of the copies based on the type of images in the original document and how the original was created Lighten Darken Use the Lighten Darken slider to make the output image or print lighter or darker Sharpness Use this option to sharpen the output image or print For best results sharpen text images and soften photos Original Orientation You can use the...

Page 303: ...ter selects the special paper from a different tray The cover can be blank or printed Annotations You can add Annotations such as page numbers and the date to your copies Booklet Creation The Booklet Creation feature prints two pages on each side of the paper The pages are reordered so that they are in numerical order when folded Page Layout You can print the selected number of pages on one side o...

Page 304: ...cuments Subject Use the Subject option to add a title or heading to an email From Use the From option to specify the originator of the email Reply To Use the Reply To option to include an email address that you want the recipient to reply to This option is useful if you want the recipient to reply to your email address rather than to the device Note The system administrator can preset this option ...

Page 305: ... short comment to the cover sheet as well as To and From details Transmission Header Text It is unlawful to send a message from a fax machine without the proper Transmission Header Text Ensure that the name and telephone number of the sender and the date and time of the transmission is included on all faxes Delay Send You can set a time in the future for the printer to send your fax job You can de...

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Xerox versalink C7020, User Manual

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