Xerox Phaser 6180MFP, Service Manual

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Phaser 6180MFP Multifunction Printer Service Manual 4-81
General Troubleshooting
Printer Continually Displays Insert Print Cartridge
Initial Actions
■
Check the Print Cartridge life using CentreWare IS.
■
Cycle printer power.
■
If problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■
Print Cartridge (Y/M/C/K),
PL5.1.17-20
■
Print Cartridge Sensor, PL5.2.6
■
MCU Board, PL9.2.13
■
Toner Sensor Harness, PL10.1.7
■
“Developer” on page 10-38
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1. Check the Print Cartridge for correct
installation.
2. Is the Print Cartridge correctly installed?
Go to step 3. Reseat the
Print
Cartridge
(page 8-11).
2 Does the error still occur? Go to step 3. Complete.
3 1. Perform the CRU Sensor test: Service
Mode > Printer Diag > Engine Diag >
Sensor Test > CRU Sensor .
■
Yellow CRU Sensor (page 4-45)
■
Magenta CRU Sensor (page 4-46)
■
Black CRU Sensor (page 4-47)
■
Cyan CRU Sensor (page 4-48)
2. Does the number on the Control Panel
increase by 1 when the Print Cartridge is
reseated?
Replace the
MCU Board
(page 8-88). Go to step 4.
4 1. Replace the Print Cartridge (page 8-11).
2. Does the error still occur? Go to step 5. Complete.
5 1. Check the Toner Sensor wiring harness
connectors between the Print Cartridge
Sensor and the MCU Board.
■
Yellow: P/J19 and P/J191
■
Magenta: P/J19 and P/J192
■
Black: P/J19 and P/J193
■
Cyan: P/J19 and P/J194
2. Are the connectors securely connected?
Go to step 6. Reconnect
the
connectors.
Go to step 6.
6 Does the error still occur? Go to step 7. Complete.