Xerox Phaser 6180MFP, Service Manual

Page: 353 / 884

Phaser 6180MFP Multifunction Printer Service Manual 3-165
Error Messages and Codes
Invalid Email Address
Email address is invalid. The following troubleshooting procedure applies to
these errors.
Applicable Chain Link
■
Chain Link 016-767 : Invalid Email Address (Illegal Email Destination
Address)
■
Chain Link 016-768 : Invalid From Address (Illegal Email From Address)
Initial Actions
■
Cycle printer power.
■
If the problem persists, follow the procedure below.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack Map References
■
Scanner Controller Board, PL9.1.1
■
Image Processor Board, PL9.1.20
■
Multi-Protocol Card, PL9.1.23
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 1. Check the network connection using
ping command.
2. Does the printer connect to the
network?
Go to step 2. Go to step 5.
2 1. Check the Address Book setting:
System > Admin Menu > Address
Book > Speed Dial/Group Dial .
2. Is the Address Book setting correct?
Go to step 3. Set the correct
Address Book
information.
3 1. Check the printer specification.
2. Does the printer specification meet
the server specification?
Go to step 4. Change the
server.
4 1. Check the Scanner Controller Board
for correct installation. Reseat the
Scanner Controller Board
(page 8-99).
2. Does the error still occur when
connecting to the server?
Replace the
Scanner
Controller Board
(page 8-99). Complete.