Xerox Phaser 6115 MFP, Service Manual

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5-18 Phaser 6115MFP Multifunction Product Service Manual
Print-Quality Troubleshooting
Troubleshooting Reference Table
Applicable Parts Example Print
■
Imaging Unit,
PL4.15.9
■
Transfer Belt Unit,
PL4.15.5
■
Transfer Roller,
PL4.16.3
■
Fusing Unit,
PL4.18.12
■
Laser Unit,
PL4.14.1
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1
Inspect the Imaging Unit.
Are there scratches on the
photo conductor surface? Replace the Imaging
Unit. Go to Step 2.
2
Is the outside of the surface
dirty? Carefully clean the
surface. If the problem
persists, go to Step 3. Go to Step 3.
3
Is the developing bias
contact terminal of the
Toner Cartridge in good
contact? Go to Step 4. Clean the contact
terminal.
4
Check the connectors and
terminal contacts of the
Laser Unit.
Are the connectors and
contact terminals
connected properly? Go to Step 5. Reseat the connectors
and clean the terminal
contacts. If the
problem persists, go to
Step 5.
5
Check the Transfer Belt
Unit.
Is the transfer belt dirty or
scratched? If the surface is dirty,
wipe the surface clean
with a soft cloth. If the
transfer belt is
scratched, replace the
unit. Go to Step 6.
6
Is the Transfer Roller
scratched? Replace the roller
(page 8-84). If the
problem persists, go
to Step 7. Go to Step 7.
Ho r izo n tal S t r ipe s
Ch r y s a n them u m x mo r ifoli u m
Ho r izo n tal Ba n d, Void, o r S t r eak s
Ch r y s a n them u m x mo r ifoli u m