9
.10
<Troubleshooting>
Print job is
extremely
slow.
The job may be
very complex.
Reduce the complexity of the
page(s) or try adjusting the
print quality settings.
To adjust the print quality
settings, reduce the resolution.
If you have set the resolution to
1200 dpi
(
Best
), change it to
600 dpi
(
Normal
). See the
Software Section
.
Change the port setting to the
USB or network port to improve
print speed.
Your printer prints A4-sized
paper at 28 ppm and letter-
sized paper at 30 ppm. your
printer prints A4-sized paper at
19 ipm and letter-sized paper at
21 ipm in the duplex printing
mode.
Print job is
extremely
slow.
(Continued)
If using Windows
9x/Me, the
Spooling Setting
may be set
incorrectly.
From the
Start
menu, choose
Settings
and
Printers
. Right-
click the
Xerox Phaser 3428
PCL 6
printer icon, choose
Properties
, click the
Details
tab, and then choose the
Spool
Settings
button. Select the
desired spool setting.
The computer
may have
insufficient
random-access
memory (RAM).
Install more memory in your
printer. See page 10.1.
Half the page
is blank.
The page layout
is too complex.
Simplify the page layout and
remove any unnecessary
graphics from the document.
Install more memory in your
printer. See page 10.1.
The page
orientation setting
may be incorrect.
Change the page orientation in
your application. See the
Software Section
.
The paper size
and the paper
size settings do
not match.
Ensure that the paper size in
the printer driver settings
matches the paper in the tray.
Or, ensure that the paper size
in the printer driver settings
matches the paper selection in
the software application
settings you use.
Condition
Possible cause
Suggested solutions
The paper
keeps
jamming.
There is too much
paper in the tray.
Remove excess paper from the
tray.
If printing on special materials,
use the multi-purpose tray.
An incorrect type
of paper is being
used.
Use only paper that meets
printer specifications.
If printing on special materials,
use the multi-purpose tray.
An incorrect
output method is
being used.
Special print materials, such as
thick paper, should not be
printed using the output tray
(face-down). Use the rear
cover (face-up) instead.
There may be
debris inside the
printer.
Open the front cover and
remove the debris.
The printer
prints, but
the text is
wrong,
garbled, or
incomplete.
The printer cable
is loose or
defective.
Disconnect and reconnect the
printer cable. Try a print job that
you have already printed
successfully. If possible, attach
the cable and printer to another
computer and try a print job
that you know works. Finally,
try a new printer cable.
The wrong printer
driver was
selected.
Check the application’s printer
selection menu to ensure that
your printer is selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating
system is
malfunctioning.
If printing from Windows (any
version), exit to a DOS prompt
and verify functionality with the
following command: At a
C:\
prompt, type
Dir LPT1
, and
press
Enter
. (This assumes you
are connected to LPT1.)
Exit Windows and reboot the
computer. Turn the printer off
and then back on again.
Condition
Possible cause
Suggested solutions
