Xerox Phaser 3425, Service Manual

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3-2 Phaser 34 25 Laser Printer Service Manual
Introduction
This section covers troubleshooting procedures for the Phaser 34 25 Laser Printer
front panel error messages and codes. Only jams and fatal errors will produce an
associated numeric code. Error messages and codes are generally specific, making it
important that service personnel and users record errors exactly when reporting
problems with the printer. Any code associated with an error message or jam can be
viewed by displaying the
Fault History
or
Jam History
on the front panel.
Some procedures require running service diagnostic test functions to verify a specific
printer part is operating correctly. For information on Service Diagnostics and all
internal printer test functions, see the table "Service Diagnostics Menu Map" on
page 3-9.
To troubleshoot problems, such as start up and power on, media, paper path, print-
quality or image problems, and electrical failures not associated with a front panel
message or code, refer to the section "General Troubleshooting" on page 4-1 or to
"Print-Quality Troubleshooting" on page 5-1.
If an error message or code is not visible on the front panel, the Fault History and
Jam History list errors reported by the printer. The error codes that will display
when viewing the
Fault History
and
Jam History
logs and the equivalent Printer
Error Messages are listed in the following code conversion tables.
Fault History Code Printer Error Message
41 Insufficient Memory
44 Output Tray Is Full
5A Laser Failure
53 Replace Print Cartridge
55 Invalid Print Cartridge
56 Fuser Failure/Open Fuser Error
57 Fuser Failure/Low Heat Error
58 Fuser Failure/Over Heat Error
Jam History Code Jam Error Message
01 Jam At Tray 1, 2, or 3
02 Jam At Top
03 Jam At Exit
04 Jam At Duplex
05 Jam At Tray/Remove Tray 2