Xerox Phaser 3425, Service Manual

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3-16 Phaser 34 25 Laser Printer Service Manual
Jam At Tray [1] [2] [3] or 0x01
The printer’s front panel displays “Jam At Tray [1] [2] [3]”. The active tray (Tray 2 or
Tray 3) has been removed, reseated, and locked into place. Any obstructions, media,
or debris has been removed from the input paper path. Printer power has been cycled
and the error still appears.
Troubleshooting Reference
Applicable Parts Wiring and Plug/Jack Map References
Pickup unit "Print Engine Interconnect Diagram" on page 10-2
Tray 1, 2, or 3 Solenoid
Regi Clutch or Feed Clutch
Feed Sensor
Troubleshooting Procedure
Steps Actions and Questions Yes No
1
Using the embedded diagnostics, check
operation of the tray solenoids. Do the tray
solenoids operate correctly?
Go to Step 2. Replace the
inoperative
solenoid.
2
Using the embedded diagnostics, check
operation of the Regi Clutch and Feed
Clutch. Do the clutches operate correctly?
Go to Step 3. Replace the
defective clutch.
3
If paper feeds into the printer and the Jam
error message appears, use the embedded
diagnostics to check feed sensor
operation. Does the feed sensor operate
correctly?
Go to Step 4. Replace the
defective sensor
or actuator.
4
Check the side guides for the inoperative
tray for damage or improper seating.
Are guides damaged or loose?
Replace damaged
part.
Go to Step 5.
5
Check the surface of the pick-up rollers for
dirt or damage. Are the rollers dirty or
damaged?
Clean rollers with
a soft cloth very
slightly dampened
with water or
replace if
damaged.
Replace Main
Board.