Xerox Phaser 3330, Service Manual

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Troubleshooting
Phaser 3330 and WorkCentre 3335/3345 Xerox Internal Use Only
Service Manual
2-28
17-563 Machine fails to
communicate with
Xerox Edge Server Machine is unable to contact
the remote Xerox SMart
eSolutions Communication
Server. User intervention is
required to review SMart
eSolutions settings. Machine
services are unaffected.
(Post-registration) Review SMart eSolutions
settings. Network
Error - No
Remote
Xerox
Server
17-700 BOOTP Server Error BOOPT error and Auto IP is
working. Input new static IP
address or correct the
BOOTP server address. BOOTP
Problem
Error
17-710 BOOTP Server Error BOOPT error and Auto IP is
not working. Input new static IP
address or correct the
BOOTP server address. BOOTP
Problem
Error
17-800 DHCP Server Error DHCP error and Auto IP is
working. Input new static IP
address or correct the
DHCP server address. BOOTP
Problem
Error
17-810 DHCP Server Error DHCP error and Auto IP is
not working. Input new static IP
address or correct the
DHCP server address. BOOTP
Problem
Error
17-900 802.1x
Authentication Error 802.1X Authentication
failed. Ensure the 802.1X EAP
Type, User name and
Password for the Machine,
Authentication Switch and
Authentication Server
match. 802.1x
Error
17-910 Firmware Upgrade
fault Upgrade aborted invalid file. Load the correct Firmware
file.
Scan to Email Errors
15-100 Group name has no
assigned email
address No Email address assigned
to group name. Remove Group Name from
'To:' field and enter valid
email addresses.
15-110 Email Send Failed Email SMTP server returned
an error during transmission.
Could be related to SMTP
server authentication being
supported but not enabled
on the device. Or when any
500 code is returned from
mail server. Try again. If failure
persists, contact Email
administrator.
15-130 Mail Too Large This error is raised when the
MFP is unable to split the
mail and send it. For e.g. MFP
configured to mail size
1.0MB., and the scanned
page is larger than the
specified mail size. Increase mail size on this
device via CentreWare
Internet Services. If
problem still persists then
increase mail size
allotment on mail server.
Error Error Message Cause Initial Action Go To