Xerox Document Centre ColorSeries 50, User Manual

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DOCUMENT CENTRE CS 50 USER GUIDE 3–15 PROBLEM SOLVING
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Problem Suggested Solution
Paper jams when exiting
the Paper Trays Ensure that the edge guides of the paper tray fit snugly against the paper stack.
Do not fill the paper trays above the MAX fill line indicator. Tray 1 holds approx-
imately 500 sheets of 20 lb. (80 gsm) paper. Trays 2, 3, and 4 hold approxi-
mately 550 sheets of 20 lb. (80 gsm) paper.
Close the tray slowly to avoid shifting the paper stack.
Output jams when exiting
the copier/printer to the
Output Catch Tray Ensure the paper matches the type defined for the Paper Tray.
When no Sorter/Mailbox is present, the Output Catch Tray can hold up to 250
sheets of 20 lb (80 gsm) paper. Empty the catch tray when output approaches
this limit to ensure continuous production.
Ensure the first sheet is not blocking the paper exit, particularly for 11 x 17 inch
(A3) output.
Output jams when exiting
the copier/printer to the
Offset Catch Tray Ensure the paper matches the type defined for the Paper Tray.
The Sorter/Mailbox Offset Catch Tray has a capacity of 500 sheets of 20 lb (80
gsm) paper. Remove the output when it approached this limit to ensure contin-
uous production.
Ensure the first sheet is not blocking the paper exit, particularly for 11 x 17 inch
(A3) output.
11 x 17 inch (A3) output
blocks exit Ensure the first sheet of 11 x 17 inch (A3) output exits completely.
Copies originating from
Paper Tray 5 are skewed.
Jams may be occurring. The paper guide on Paper Tray 5 may not be set correctly or may be too tight
against the paper stack. Ensure that the paper guide snugly touches the paper
stack.
Copier/printer does not
make copies when Auto
Paper is selected. For the Auto Paper selection to function correctly, the size of the original docu-
ment must be the same size as the paper supply that is loaded in at least one
of the trays. If not, select the paper tray size that best meets your needs. Or, if
you wish to continue to use the Auto Paper feature, load one of the trays with
the same size paper as the original document.
Loss of information or
image deletions on copies
made on paper that has
been folded or creased. If you must use folded or creased paper, use a lightweight copy paper, 20 lb (80
gsm). Also, avoid imaging the copy paper in the area of the fold or the crease.
Handle the copy paper carefully. Slight folds or creases may result in output
deletions.
Fresh copies used as origi-
nal documents cause jams
in the Duplex Automatic
Document Feeder. This problem is caused by the oil used in the fusing process. The problem can
be reduced or eliminated by allowing output to sit for awhile so oil can evapo-
rate before using them as original documents.