Loss of Communication
975-0330-01-01
4–3
Loss of Communication
Consult this table if the Gateway consistently loses contact with your
computer or computer network.
Problem
Symptom
Cause
Solution
Gateway is not
responding or
behaving
unexpectedly
after startup or
configuration
change.
Widget shows
“Lost
Communication.”
Gateway did not
finish internal
initialization.
Wait for the Gateway to fully initialize.
This may take several minutes if there
are many devices on the Xanbus
network and/or if there is a long
history log.
On the configuration
web page you have
entered an IP
address already used
by another computer
on the LAN.
Reset the Gateway and reconfigure.
Running
Gateway
configured for
wireless
connection loses
communication
with Widget
every night.
Widget shows
“Lost
Communication,”
and resetting the
Gateway fixes the
problem.
Gateway has a static
IP address in the
router’s DHCP
range.
When using static IP addresses,
specify an address that will not conflict
with the DHCP range. Otherwise the
router may try to reassign the address
and knock the Gateway off the
network. See “Power System
Monitoring on the Internet” on page 3–
22.
Wireless
communication
is lost after
setting wireless
configuration
parameters.
The browser or
Widget cannot
communicate
with the Gateway.
Configuration
conflict between the
Gateway and your
network.
Reset the Gateway and reconfigure.
Ensure the following settings are
identical to those set in your router:
•
Security
•
SSID
•
Authentication
•
Encryption mode
•
Key type
•
Encryption key
The router’s wireless
operation is not
compatible with the
Gateway.
See “Router Compatibility” on
page 4–6 for a list of routers that are
known to be incompatible with the
Gateway. Try a different router.
www.xantrex.com.ua
Summary of Contents for Gateway
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Page 3: ...Communications Gateway Installation Guide www xantrex com ua ...
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Page 34: ...Installation 2 14 975 0330 01 01 www xantrex com ua ...
Page 60: ...Configuration 3 26 975 0330 01 01 www xantrex com ua ...
Page 76: ...Warranty and Return WA 6 975 0330 01 01 www xantrex com ua ...
Page 79: ...www xantrex com ua ...