Ubee DVW326 User Manual Download | Manualshive

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www.ubeeinteractive.com
8085 S. Chester Street, Suite 200
Englewood, CO 80112
1.888.390.8233
Sales (email): [email protected]
Support (email): [email protected]

March 2014

Ubee DVW326

Advanced Wireless

Voice Gateway

Firmware Version: 9.30.xxxx

Subscriber User’s Guide

Cox Communications

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Summary of Contents for DVW326

Page 1: ...te 200 Englewood CO 80112 1 888 390 8233 Sales email amsales ubeeinteractive com Support email amsupport ubeeinteractive com March 2014 Ubee DVW326 Advanced Wireless Voice Gateway Firmware Version 9 3...

Page 2: ...internal or external to Ubee except in accordance with applicable agreements contracts or licensing without the express written consent of Ubee and the business management owner of the material Ubee...

Page 3: ...e Web User Interface 18 3 1 Accessing the Web User Interface Locally 18 4 Understanding the Status Menu 21 4 1 Using the Software Option 21 4 2 Using the Connection Option 22 4 3 Using the Account Opt...

Page 4: ...sing the Wi Fi Multimedia Option 80 9 6 Using the Bridging Option 82 9 7 Deploying and Troubleshooting the Wireless Network 83 10 Understanding the Telephony Menu 88 10 1 Using the Status Option 88 10...

Page 5: ...mation on page 1 Understanding Connections and Applications on page 3 Requesting Support on page 3 Checking Device Package Components on page 4 Understanding the Device Panels Connections and LEDs on...

Page 6: ...le the device can fall and become damaged Do not block the slots and openings in the module housing that provide ventilation to prevent overheating the device Do not expose this device to direct sunli...

Page 7: ...ween the radiator your body This device has been designed to operate with an antenna having a maximum gain of 2 dBi This device must not be co located with or operating in conjunction with any other a...

Page 8: ...gth 6 0 ft RoHS UL compliant Sample image actual appearance subject to change 1 Power Cable Input 90 120VAC 50 60Hz CE and UL Certified Sample image actual appearance subject to change 1 RJ11 Cable Te...

Page 9: ...Panels Connections and LEDs 1 5 1 Understanding the Device Front and Rear Panels The following images represent the device front and rear panels Connection descriptions are provided in section 1 5 2...

Page 10: ...E Connects to the cable outlet with the cable provided by your service provider or a cable splitter connected to the cable outlet POWER Connects the cable to the device Use only the power cable provid...

Page 11: ...l other LEDs are Off Flashes If the battery is at low power level 30 minutes left WPS BUTTON top of device White If not used the LED is off When a user pushes the WPS WiFi Protected Setup button or tr...

Page 12: ...25 60 Mbps 64 QAM 0 96 30 72 Mbps 128 QAM TCM 30 72 Mbps Symbol Rate 160 320 640 1280 2560 5120 Ksps RF cable Output Power TDMA ATDMA 8dBmV to 54dBmV 32 64 QAM ATDMA Only 8dBmV to 55dBmV 8 16 QAM 8dB...

Page 13: ...anding Default Values and Logins The DVW326 is pre configured with the default parameters for Cox Communications Some regions may change default values using the cable modem or XML configuration file...

Page 14: ...eless Primary Network screen Refer to Using the Primary Network Option on page 71 The WPS PIN can also be found on the device label Refer to Understanding the Device Label on page 10 Device Name UbeeA...

Page 15: ...s the last 6 characters of the Wi Fi MAC address plus 2 4G Password Key Defines the unique WPA pre shared key for the device It is also called the network key The WPA pre shared key for the DVW326 is...

Page 16: ...ice porting the telephone number and other tasks to minimize downtime during the transition Typically the service provider initially configures and connects the device The installation steps are provi...

Page 17: ...to place when inserted properly Use only the model SMPCM10 battery 6 Connect the Ethernet cable included in the product package to your computer s Ethernet port Connect the other end to the ETH1 ETH2...

Page 18: ...twork devices and validate device functionality Topics See the following topics Connecting an Ethernet Device on page 14 Connecting a Wireless Device on page 15 2 2 1 Connecting an Ethernet Device You...

Page 19: ...e SSID is the name of the wireless network broadcast from the device so that wireless clients can connect to it Double click your SSID in the wireless networks window The default SSID is DVW326 plus a...

Page 20: ...Connecting a Telephone Line You can connect up to two telephone lines to the DVW326 to use the telephone voice features Voice service must be enabled by the service provider Cox Communications Voice...

Page 21: ...wer cycle the DVW326 by removing the power cord from the electrical outlet and plugging it back in Wait for the gateway to re establish communications with your cable service provider Check General Co...

Page 22: ...orer on a Windows computer or Safari on a Mac Default values are shown in the steps below Steps To access the Web user interface 1 Launch an Internet browser such as Internet Explorer from your comput...

Page 23: ...for detailed field descriptions of the Status Software screen 3 1 1 Changing the User Password After successfully logging in to the DVW326 for the first time the following pop up window will appear pr...

Page 24: ...vanced Wireless Voice Gateway Subscriber User Guide March 2014 20 You will be returned to the login screen again Enter the username user and the new password Click OK The Status Account screen will ap...

Page 25: ...nection Option on page 22 Using the Account Option on page 25 Note After changing the user password you may be instructed to log in to the device again using the new password on page 25 Using the User...

Page 26: ...the current DOCSIS standard of the device Hardware Version Defines the internal version number that identifies the hardware design Software Version Defines the general software version of the device C...

Page 27: ...arch 2014 23 Upstream displays detailed information on the network traffic from the local computer to the remote destination upstream channels Steps To view connection information 1 Click Status from...

Page 28: ...d for the downstream channel to lock on to by the device This method is determined by the service provider Channel ID Displays the downstream channel ID Frequency Displays the downstream channel frequ...

Page 29: ...listed below the screen example Note After changing the user password you may be instructed to log in to the device again using the new password 4 4 Using the Diagnostics Option Use the Diagnostics o...

Page 30: ...ck Status from main menu 1 Click Diagnostics from the left side menu 2 Choose Ping from the Utility drop down menu 3 Enter new parameter values or accept the default values 4 Click Start Test Field de...

Page 31: ...ve Steps To trace host IP addresses along a route 1 Click Status from main menu 2 Click Diagnostics from the left side menu 3 Choose Traceroute from the Utility drop down menu 4 Enter new parameter va...

Page 32: ...r of hops Hops are the number of routers the traceroute traverses Default is 30 Data Size Defines the data size to send for the traceroute operation Default is 64 Base Port Defines the destination por...

Page 33: ...e main menu 2 Click User Default from the left side menu Field descriptions are listed below the screen example Label Description Restore User Defaults Restores settings to factory defaults Select Yes...

Page 34: ...ng topics Using the Setup Option on page 30 Using the DHCP Option on page 32 Using the DDNS Option on page 34 Using the Backup Option on page 35 Steps To access the basic menu 1 Access the Web user in...

Page 35: ...dicates no interface or prefix has been specified WAN IP Address Displays the current WAN public IP address obtained from the service provider MAC Address Displays the WAN interface s hardware address...

Page 36: ...pe different data entry is required as explained below DHCP The WAN interface is set to a DHCP client and the IP address is assigned by the service provider s DHCP server Static IP For Static IP you m...

Page 37: ...e maximum number of customer premises equipment devices CPE that can connect to the network through the DVW326 Lease Time Defines the DHCP lease time duration in minutes between 1 and 71582788 A DHCP...

Page 38: ...re listed below the screen example DHCP Clients Lists all DHCP clients currently connected to the device either via an Ethernet link or via a wireless connection Each client is listed with the followi...

Page 39: ...ent Modem Configuration To backup and save the current modem configuration click the Backup button A pop up window appears instructing you to select Save when prompted Click OK Label Description DDNS...

Page 40: ...Save File option and click OK The file will be saved to your Downloads folder as a binary file bin titled GatewaySettings bin 5 4 2 Restoring the DVW326 to a Previously Saved Configuration To restore...

Page 41: ...eway Subscriber User Guide March 2014 37 The location for the backed up file appears to the right of the Browse button Click the Restore button You are advised that you will be required to reboot the...

Page 42: ...e Backup Option Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide March 2014 38 You are then presented with the login screen for the modem Enter the Username and Password to return to...

Page 43: ...ion on page 51 Using the Pass Through Option on page 54 Using the DMZ Host Option on page 55 Steps To access the advanced menu 1 Access the Web user interface Refer to Accessing the Web User Interface...

Page 44: ...for the remote configuration of some VoIP phones e g Cisco Polycom Ipsec PassThrough When enabled allows encrypted IPsec VPN traffic to pass through the router between the IPsec VPN Client applicatio...

Page 45: ...e resources and how they free the reserved resources once they are no longer needed FTP Enables or disables the file transfer protocol FTP used to transfer files from one host to another TFTP Enables...

Page 46: ...e network MSN Enables or disables the Microsoft network protocol used for instant messaging SIP Enables or disables the session initiation protocol application layer gateway SIP ALG SIP ALG inspects p...

Page 47: ...devices on the LAN MAC filtering establishes a list and any host on this list is not able to access the network through the DVW326 Steps To filter MAC addresses 1 Note the MAC address of the devices...

Page 48: ...t filters to block to all devices on the LAN Internet services that use the ports specified Steps To configure port filters 1 Click Advanced from the main menu Label Description MAC Addresses Defines...

Page 49: ...3 Check Enabled 4 Click Apply Field descriptions are listed below the screen example Caution Use caution when assigning port filtering by port range You may accidentally prevent traffic that should p...

Page 50: ...tation Games applications Home Security Systems Security systems that use the Internet Audio Servers VoIP Audio and VoIP applications and services Topics See the following topics Before Setting Up For...

Page 51: ...n Before Setting Up Forwarding on page 46 did not correct your communication problem use port forwarding You need the following information to set up port forwarding IP address of each local host syst...

Page 52: ...el Description Local IP Defines the IP address of the local LAN device to which the forwarding rule applies For example an Xbox or PC Local Start Port Defines the starting port number listened to by t...

Page 53: ...not usable by other applications that may require them It is common and safer to enter the same port number as the start and end of the range Protocol Selects the protocol type Options are UDP TCP or...

Page 54: ...m the left side menu 3 Enter the Xbox IP address in the Local IP field 4 Define ports used by the Xbox in the Local Start Port and Local End Port fields Define the same ports used by the Xbox in the E...

Page 55: ...ss Port triggering defines two kinds of ports trigger port and target port The trigger port sends a service request from a LAN host to a specific destination port number The port the LAN host is requi...

Page 56: ...tart Port Defines a port number or the starting port number in a range of trigger port numbers Trigger End Port Defines a port number or the ending port number in a range of trigger port numbers Targe...

Page 57: ...screen example The following example shows the Port Triggering option set up for a dual Xbox configuration Description Names the triggering rule Enabled Enables on or disables off the triggering rule...

Page 58: ...he Pass Through option to configure a pass through table Devices in the pass through table are treated as bridge devices storing and forwarding data between LAN interconnections Steps To configure a p...

Page 59: ...erface 4 Click Advanced from the main menu 5 Click DMZ Host from the left side menu 6 Enter the IP address of the Home Gateway host device to be exposed to the WAN 7 Test the device to ensure Internet...

Page 60: ...ctive Using the DMZ Host Option Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide March 2014 56 Label Description DMZ Address Defines the IP address of the host to be exposed Apply Sav...

Page 61: ...ewall menu options are not available when the device is in Bridge mode Refer to Using the Bridging Option on page 82 for more information Topics See the following topics Using the Basic Option on page...

Page 62: ...2 Click Local Log from the left side menu Field descriptions are listed below the screen example Label Description IPv4 Firewall Protection Defines the level of protection Choices are Off Low Medium...

Page 63: ...he Remote Log fields are explained following this screen example Label Description Contact Email Address Defines the email address where you want to send the log SMTP Server Name Defines the name of t...

Page 64: ...at are allowed by the firewall Blocked Connections When checked logs all access attempts that are blocked by the firewall Known Internet Attacks When checked logs all known attacks from the Internet P...

Page 65: ...ption on page 63 Using the ToD Filter Option on page 65 Using the Local Log Option on page 67 Steps To access the access control menu 1 Access the Web interface Refer to Accessing the Web User Interfa...

Page 66: ...ord for this user It is required when this user tries to access the Internet via the device Re Enter Password Confirms the password with the re entered password Trusted User Defines the selected user...

Page 67: ...s are explained following this screen example Time Access Rule Selects a defined time access rule to apply to the selected user Session Duration Allows you to enter a time in minutes for the user s se...

Page 68: ...nd click Add New Policy The policy then becomes selectable in the Content Policy List drop down menu Content Policy List Lists existing policies you can choose to use Remove Policy Deletes a policy fr...

Page 69: ...cked Domain List Enter a domain in the field next to the Add Domain button and click Add Domain Remove Allowed Domain Removes a domain from the Blocked Domain List Select the domain from the Blocked D...

Page 70: ...icy Select the policy from the Time Access Policy List drop down menu and click Remove Days to Block Selects the days to block Internet access Time to Block All Day or a specific time frame Allows you...

Page 71: ...from the left side of the screen The Local Log fields are explained following this screen example Label Description Last Occurrence Displays the time when the last event occurred Action Displays what...

Page 72: ...ltimedia Option on page 80 Using the Bridging Option on page 82 Deploying and Troubleshooting the Wireless Network on page 83 Steps To access the wireless menu 1 Access the Web interface Refer to Acce...

Page 73: ...Output power setup can be one of the following 4 options 25 50 75 or 100 802 11 Band Displays the 802 11 band 2 4GHz 802 11 n mode Sets the wireless networking standard By default it is set to Auto fo...

Page 74: ...Control Channel Set to Auto by default the Control Channel selects a specific channel to deploy the wireless network This allows you to set the operating frequency channel depending on your particular...

Page 75: ...munications such as authentication conflict and duplicate packets are managed by the wireless card Managed Communicates with an associated master not directly with another managed AP Wireless cards co...

Page 76: ...Ubee Interactive Using the Primary Network Option Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide March 2014 72...

Page 77: ...nd improved data encryption Setting WPA alone with a pre shared key requires a RADIUS or TACACS server for authentication This method is mostly used in large enterprise implementations WPA PSK Enables...

Page 78: ...int and all stations in the WLAN on a periodic basis Setting the WPA Group Key Update Timer is also supported in WPA PSK mode WEP Encryption Enables or disables WEP encryption If you do not have wirel...

Page 79: ...s WPS option When enabled the following fields are available WPS Config State Defines if the WPS has been configured or not Device Name Defines a name for this wireless cable modem for WPS WPS Setup A...

Page 80: ...e Gateway Subscriber User Guide March 2014 76 9 3 Using the Advanced Option Use the Advanced option to configure data rates and Wi Fi thresholds 1 Click Wireless from the main menu 2 Click Advanced fr...

Page 81: ...terval so data transmissions do not interfere with each other Basic Rate Set Selects the rate that all wireless clients must support to connect to the DVW326 The options are All and Default Multicast...

Page 82: ...ed below the screen example Fragmentation Threshold Specifies the fragmentation threshold packet size between 256 2346 bytes Fragmentation takes place when a packet s size exceeds the fragmentation th...

Page 83: ...C address MAC Address Displays the MAC addresses entered in the MAC Addresses field see above Age s Displays the duration since the wireless client s polled values were sent to the device The values i...

Page 84: ...ation also referred to as a user priority UP An AC may include a common set of enhanced distributed channel access EDCA parameters used by QoS to contend for a channel to transmit packets with certain...

Page 85: ...of data transmission The wireless client device can doze between packets to save power while the wireless access point buffers downlink frames The application chooses the time to wake up and receive...

Page 86: ...on window minimum CWmax Contention window maximum AIFS Arbitration inter frame space TXOP Transmit opportunity Discard Oldest First Removes oldest frame when set to On EDCA STA Parameters Allows you t...

Page 87: ...Wireless Cable Modem to Wireless Client Distances on page 84 Selecting a Wireless Channel on page 87 Understanding Received Signal Strength Received signal strength RSSI is measured from connected wir...

Page 88: ...VW326 and wireless clients reach the distance threshold between each other network performance degrades Steps To determine wireless cable modem placement 1 Connect a wireless client to the wireless ca...

Page 89: ...ween individual wireless clients and the wireless cable modem you may resolve and prevent some performance issues 7 Check the wireless signal strength and speed of the computer connected wirelessly to...

Page 90: ...etworks 1 Hold down the Option key and click on the wireless icon Airport on the right side of the top menu bar 2 Click Open Network and Sharing Center then click Wireless Network Connection 2 Informa...

Page 91: ...eral you can change the wireless channel on your device to one that is not heavily used Note To change the wireless broadcast channel refer to Using the Wireless Radio Option on page 68 The following...

Page 92: ...he QoS Option on page 91 Using the Provisioning Option on page 92 Using the Event Log Option on page 93 Steps To access the telephony menu 1 Access the Web interface Refer to Accessing the Web User In...

Page 93: ...Procedure Telephony DHCP Displays the DHCP IP address of the MTA portion of the device Telephony Security Displays the security mode of the MTA Basic Hybrid or Security Telephony TFTP Displays if the...

Page 94: ...teway address Bootfile Displays the location and file name of the file used to configure the telephony system Primary DNS Displays the main domain name server Secondary DNS Displays the secondary doma...

Page 95: ...tion 3 Displays the SNMP entity Kerberos Realm Sub option 6 Displays the Kerberos domain name Provisioning Timer Sub option 8 Displays the time interval for the provisioning flow to complete if set La...

Page 96: ...settings 1 Click Telephony from the main menu 2 Click Provisioning from the left side menu Field descriptions are listed below the screen example SFID Displays the service flow ID number Service Clas...

Page 97: ...March 2014 93 10 5 Using the Event Log Option Use the Event Log to view events associated with the MTA Label Description MTA Config File Filename Displays the config file being used Contents Displays...

Page 98: ...nu 2 Click Event Log from the left side menu Field descriptions are listed below the screen example Label Description Time Displays the time of the event Priority Displays the priority level of the di...

Page 99: ...off hook One upstream and one downstream channel Topics See the following topics Using the Controller Option on page 95 Using the UPS Option on page 96 Using the Interface Delay Option on page 97 Step...

Page 100: ...river Describes the driver used in the software Built Indicates the date and time the battery was manufactured Battery Status Current Power Source Displays the power source for the device such as Util...

Page 101: ...perating on battery power Steps To view Interface Delay information 1 Click Interface Delay from the left side menu Field descriptions are listed below the screen example Label Description Measurement...

Page 102: ...abel Description Interface DOCSIS CM Defines the length of time in seconds the DOCSIS CM interface will be active before being turned off when the device is operating on battery power WiFi Defines the...

Page 103: ...02 Using the Storage Advanced Option on page 103 Using the Media Server Option on page 106 Steps To access USB options 1 Access the Web user interface Refer to Accessing the Web User Interface Locally...

Page 104: ...Label Description Enable USB Devices connected to the USB port Allows you to enable USB devices that are plugged in to the USB port Options are All Approved or None The default setting is All Approved...

Page 105: ...Manufacturer Displays the manufacturer of the USB device Product Indicates the type of the USB device Free Space Displays the free space available on the USB storage device Used Space Displays the spa...

Page 106: ...Click Storage Basic from the left side menu Field descriptions are listed below the screen example Add To add an available USB device to the Approved USB Devices list select the device and click Add...

Page 107: ...the left side menu Field descriptions are listed below the screen example Label Description Network Device Name Allows you to define the network and device name Default Sharing Allows you to set the...

Page 108: ...Password Enter the NAS network attached storage administrator name and password then you will be allowed to change the user name and password Protocols Allows you to enable or disable access methods T...

Page 109: ...e access controls assigned to the folder All no password is displayed if all users are allows to access the folder Admin only is displayed if a password is required to access the folder Free Space Dis...

Page 110: ...he media server must be DLNA certified The DLNA Digital Living Network Alliance defines standards that enable devices to share information such as photos videos and music The media server name and the...

Page 111: ...Ubee Interactive Using the Media Server Option Ubee DVW326 Advanced Wireless Voice Gateway Subscriber User Guide March 2014 107...

Page 112: ...referred scanning method either Scan All Files or Scan Files By Type Available File Types Lists all of the available file types on the media server Available file categories include Video Audio Image...

Page 113: ...ach other are in close enough proximity to hear each other physically Overlapping BSS may degrade the network performance severely BSSID Basic Service Set Identifier The BSSID uniquely identifies a sp...

Page 114: ...ed of a group of clients and servers under the control of one security database Domain Name A descriptive name for an address or group of addresses on the Internet Domain names are in the form of a re...

Page 115: ...of rules procedures or conventions relating to the format and timing of data transmission between two computers that they must accept and use to understand each other Used in conjunction with the Tra...

Page 116: ...rdware level Usually written in the form 01 23 45 67 89 ab Mbps Megabits per Second A unit of measurement for data transmission that represents one million bits per second MTU Maximum Transmission Uni...

Page 117: ...away RSSI is optimal between 0dBm and 64dBm RSVP Resource Reservation Protocol A set of communication rules that allows channels or paths on the Internet to be reserved for the multicast transmission...

Page 118: ...orm of message units datagrams between network devices over a LAN or WAN While IP handles the actual delivery of the data routing TCP keeps track of the individual units of data packets that a message...

Page 119: ...sed to protect your wireless data communications WEP uses 64 bit or 128 bit keys to provide access control to your network and security for everyday transmissions To decode data transmissions all devi...

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