TROUBLESHOOTING
25
DialMate Disconnects Upon Entering the Security Code/PIN
1.
Wrong code was entered. Enter correct code. If you forget your code, you
cannot access DialMate. You must enter a new code through on-site
programming.
2.
Code entered during playback of greeting. Wait for the recorded greeting to
end before entering the security code or erase the greeting and repeat.
3.
You are using a speakerphone on high volume. Lower the volume.
4.
4.
4.
4.
The telephone at the call back number is set to “pulse”. Set it to “tone”.
5.
5.
5.
5.
Digit (DTMF tone) inadvertently entered during recording of greeting. Re-
record greeting and make sure no DTMF tone is present.
DialMate Does Not Call Forward/Transfer
1.
Call forward has not been enabled. See Program C under
“PROGRAMMING INSTRUCTIONS”.
2.
Other telephone accessories are interfering. Set other telephone
accessories to answer at a higher (5 or more) ring setting.
3.
Unnecessary prefix has been inadvertently programmed. Clear the prefix
(see Program H).
4.
Phone line where DialMate is installed does not have three-way
(conference)/transfer calling. Order three-way/transfer calling from the
phone company.
5.
Phone company Central Office (CO) needs delay after first flash hook or
before second flash hook. Add pause(s) [#*] before, and/or after, dialing
the destination number. A pause may be programmed on the prefix to take
care of any delay needed before dialing the destination number.
DialMate Does Not Connect During Modem Operation
Noisy telephone lines. Modems are very sensitive to noise. You may have
to use another carrier’s line or lower the modem speed setting. Make sure
the other party is on the same speed.
The On-Site Telephone Used to Program DialMate Does Not Have a Dial
Tone and Does Not Receive Phone Calls
Check that your equipment is connected in accordance with instructions in
the “SETUP FOR NORMAL USE” section.