TROUBLESHOOTING
24
VIII. TROUBLESHOOTING
Unable to Program DialMate On-Site
1.
Connection error. Check connections against installation drawing, Fig. 1 in
the “ON-SITE PROGRAMMING SETUP” section.
2.
Phone used to program DialMate is at “pulse” setting. Change to “tone”.
3.
Late in entering commands. Enter command buttons within three seconds
of each other. Unplug power for 10 seconds. Plug in power and then
repeat.
DialMate Does Not Call Back
1.
Call back number has not been programmed or has been programmed
incorrectly. See “PROGRAMMING INSTRUCTIONS”.
2.
There is a power failure at DialMate’s location. Wait for power.
3.
More than two rings have occurred before hanging up. Wait for five
minutes, and then re-dial.
4.
Busy carrier or destination country telephone lines. During international
calls, busy carrier or destination country telephone lines will prevent
DialMate from
calling back. Wait for five minutes (DialMate will be “off-
hook” for more than four minutes) and then re-dial.
5.
Other telephone accessories (e.g., fax, answering machines, etc.) are
interfering. Set other telephone accessories to answer at a different ring
setting.
6.
Call Forward/Transfer is enabled and number of rings is set to one ring.
Set number of rings to two or higher.
7.
There is message in voice mail (stutter dial tone). Erase message or
deactivate voice mail.
DialMate Does Not Connect to Destination Number
1.
Unnecessary prefix has been inadvertently programmed. Clear the prefix
(see Program H).
2.
Phone line where DialMate is installed does not have three-way
(conference) calling. Order three-way calling from the phone company.
3.
Phone company Central Office (CO) needs delay after first flash hook or
before second flash hook. Add pause(s) [#*] before, and/or after, dialing
the destination number. A pause may be programmed on the prefix to take
care of any delay needed before dialing the destination number.
