OPERATION
20
conversation
caller hangs up
terminate call
;H8
disconnects and goes to idle
mode
Forward and Transfer
When DialMate is installed in a PABX extension and the call is forwarded to an off-
premise number (user’s cell phone or another landline), the user can transfer the
call back to another on-premise extension after the conversation is concluded.
STEPS USER
DIALMATE
caller calls
8
counts the number of rings of the
incoming call, answers at the pre-
programmed number of rings, and plays
recorded greeting (if any)
caller stays on line
flash hooks, dials the pre-programmed
call forward number, flash hooks again
and connects the call
start conversation
con-
verse
locks connection
caller needs to be
transferred back to the
office
;N8
and waits for transfer number
user enters transfer
number and caller stays on
line
IHH8
disconnects user and transfers call, e.g.,
to extension 100
Notes:
−
Fax and modem operation will work during call forward. However,
sequential faxing is not possible since re-dialing is not permitted.
−
During call forward, the “
;^
” (re-dial) and “
;Q
” (re-program) functions
are disabled for security reasons.
−
You can change the call forward numbers and enable or disable the call
forwarding function locally or remotely at any time. (see Program C and D
under “Programming Instructions”)
−
The voice recording is played back during call back and call forward.
Select a script suitable for both if the two functions will be active at the
same time (see example script under Program F, in “Programming
Instructions”).
