Welch Allyn Spot Vital Signs 4400, Service Manual

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Symptom Possible cause Suggested action
The device lost communication with the
network or a timing issue occurred during
the upgrade.
Retry software update.
Replace the SpO2 module.
Replace the main board.
The temperature module malfunctioned. Update the software.
Replace the SpO2 module.
Replace the main board.
The main board malfunctioned. Update the software.
Replace the main board.
Information and error messages
This section presents tables of information and error messages to help you troubleshoot issues on
the device.
When the device detects certain events, a notification appears in the Device Status area at the top
of the screen. Below are the notification types.
•
Information messages, which appear on a blue background.
• Error messages, which appear on a white background.
You can dismiss a message by touching the message on the screen, or, for some messages, you
can wait for the message to time out.
To use these tables, locate the message that displays on the device in the left column of the table.
The remainder of the row explains possible causes and suggests actions that can resolve the issue.
If you cannot resolve the issue, use the Service Tool to read the error log files or to perform a
functional test on the module reporting the message.
NOTE
Performing functional tests on modules requires the Service Tool, Gold
edition.
Error logs are not viewable by clinicians. However, all logs are transferred to Welch Allyn on a
regularly scheduled basis. In the event of an unplanned power failure, all information, including
device logs and patient data, are retained on the system.
NIBP messages
Message Possible cause Suggested action
User cancelled NIBP reading. The NIBP measurement was
cancelled by user
Clear the message and retry NIBP.
NIBP not functional. 050002 The NIBP measurement is not
available
Internal malfunction. If the problem
persists, have the device inspected
by a qualified service technician.
104 Appendix