Waters 2475, Operator'S Manual, Page: 144 / 228

4-2 Maintenance Procedures
Contacting Waters technical service
If you are located in the USA or Canada, report malfunctions or other
problems to Waters Technical Service (800 252-4752). Otherwise, phone the
Waters corporate headquarters in Milford, Massachusetts (USA), or contact
your local Waters subsidiary. Waters’ site includes phone numbers and e-mail
addresses for Waters locations worldwide. Visit www.waters.com, and click
About Waters > Worldwide Offices.
When you contact Waters, be prepared to provide this information:
• Nature of the symptom
• Instrument serial number
• Solvent(s)
• Method parameters (sensitivity and wavelength)
• Type and serial number of column(s)
• Sample type
• Empower software version and serial number
For complete information on reporting shipping damages and submitting
claims, see the document Waters Licenses, Warranties, and Support Services .
Maintenance considerations
Safety and handling
Observe these warning and caution advisories when you perform maintenance
operations on your detector.
Warning:
To prevent injury, always observe Good Laboratory
Practices when you handle solvents, change tubing, or operate the
system. Know the physical and chemical properties of the solvents
you use. See the Material Safety Data Sheets for the solvents in use.