Troubleshooting
59
If There Is a Media Jam
CAUTION
Never attempt to pull media out from the back of the printer. Doing so will cause ink
mixing in the printer.
Always try to remove media from the front of the printer.
Clearing a Media Jam
1. Cut off any jammed media from the media roll.
2. Gently pull out the jammed media from the
front
of the printer.
3. Restart the printer using the rear Power switch.
4. If an error message still appears, check the rear module. See
Clearing Media from
the Rear Module
on page 60.
If the Printhead Carriage Cannot Move
If the media is crushed under the printhead carriage and it is unable to move, follow
these steps:
1. Press the Power button on the control panel to turn off the printer.
2. Turn off the Power switch at the rear of the printer.
3. Open the top cover of the printer.
4. Carefully remove the jammed media from the path of the carriage.
If the carriage is at the center of the printer, see if it can move freely from side to
side.
5. Turn on the printer.
6. If an error message still appears, remove and reinstall the printheads.
7. Make sure the printhead latch is secured.
8. Restart the printer and run the printhead alignment procedure.
