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VeriFone Carbon 8, Installation Manual

The Verifone Carbon 8 is a cutting-edge payment terminal designed for modern businesses. Ensure a seamless installation process with the free Installation Manual available for download from our website. This comprehensive manual provides step-by-step instructions for setting up your device, maximizing its performance, and keeping it running smoothly.

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C

ONTENTS

4

C

ARBON

 8 I

NSTALLATION

 G

UIDE

R

EV

IS

IO

N

 A

.1

 

Printer Stand . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  30

C

H A P T E R

    4

Maintenance and 

Cleaning

Additional Safety Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33

Potentially Explosive Environments  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33

C

H A P T E R

    5

Service and Support

Service Returns  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Accessories and Documentation  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37

Connection Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37
Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  37

C

H A P T E R

    6

Troubleshooting

Guidelines

Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
Consumer Display Does not Show Correct or Readable Information  . . . . . . . .  41
Printer Blade Jams or Printer Door Can’t be Closed  . . . . . . . . . . . . . . . . . . . . .  41

A

P P E N D I X

    A

Caution and 

Warning Messages

Caution and Warning Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  43

Summary of Contents for Carbon 8

Page 1: ...Verifone Part Number DOC179 123 EN A Revision A 1 VERIFONE CONFIDENTIAL REVISION A 1 Carbon 8 Installation Guide...

Page 2: ...placing the software into productive use This document including without limitation the examples and software programs is supplied As Is Verifone Inc 1 800 Verifone www verifone com Verifone Part Num...

Page 3: ...14 Electrical Considerations 14 PIN Protection Measures 14 Unpacking the Shipping Carton 14 Periodic Inspection 15 Examining the Unit s Features 16 Verifone Carbon Features 17 Connection Ports 17 Esta...

Page 4: ...on 37 Connection Cables 37 Power Cables 37 Peripherals 37 Cleaning Kit 37 Documentation 37 CHAPTER 6 Troubleshooting Guidelines Blank Display 39 Printer Paper Jam 39 Peripheral Device Does Not Work 40...

Page 5: ...e and Support Provides information on contacting your Verifone service provider and information on how to order accessories or documentation from Verifone Chapter 6 Troubleshooting Guidelines Provides...

Page 6: ...icon is used to highlight important information If exchanging cables use a Verifone approved cable The caution symbol indicates possible hardware or software failure or loss of data Using an incorrec...

Page 7: ...nector SAM Secure Access Module SC Smart card SCR Smart card reader SD Secure Digital SDA Static Data Authentication SDHC Secure Digital High Capacity SIM Subscriber Identity Module SMA SubMiniature v...

Page 8: ...PREFACE Conventions and Acronyms 8 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Page 9: ...ging A removable printer module contains an embedded internal thermal printer ITP Device Connectivity 1 micro SD slot 1 micro USB 2 0 OTG can be used for charging 1 audio jack Service ports Stand Conn...

Page 10: ...resistant construction TLS protocols and VeriShield file authentication Supports VeriShield Protect encryption implementations Exceptional Ease of Use Capacitive touch screen UI access for merchant a...

Page 11: ...n for the consumer terminal and 1GB of SDRAM 16GB of Flash for System for the merchant tablet which supports multiple applications on each side The primary smart card reader and the MSAMs safeguard se...

Page 12: ...DEVICE OVERVIEW Features and Benefits 12 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Page 13: ...ting Optional Devices Connecting the Power Pack Using the Smart Card Reader Using the Magnetic Card Reader Using the Contactless Reader Selecting Unit Location Use the following guidelines when select...

Page 14: ...thods in combination or singly as necessary Position the Carbon 8 on the stand in such a way as to make visual observation of the PIN entry process infeasible Examples include Visual shields designed...

Page 15: ...cts inserted into the smart card slot or magnetic stripe slot Signs of damage to the tamper evident labels A Tamper Warning message on the device displays If any device is found in tamper state please...

Page 16: ...tration shows the Carbon 8 payment components as well as the tablet memory expansion and other features Figure 1 Carbon 8 Terminal Customer View The following illustration shows the Carbon 8 tablet fe...

Page 17: ...the tapping area for contactless transactions A magnetic card reader built into the top right edge of the Consumer Display The arrows indicate swipe direction A smart card reader built into the right...

Page 18: ...ing by Ethernet Cable Connect the ethernet cable to the ETH port on the stand then route it directly to a network jack see Figure 5 This is a direct connection to your network Figure 5 Ethernet Connec...

Page 19: ...he base of the terminal see Figure 6 Figure 6 Removing the Printer Module 2 Remove any partial roll of paper in the tray 3 Loosen the glued leading edge of the new paper roll or remove the protective...

Page 20: ...he paper roll into the printer tray Figure 7 Loading Paper Roll 6 Pull the paper past the printer door see Figure 8 Figure 8 Pulling Paper Through Before Closing Door 7 Align the printer paper to the...

Page 21: ...e Printer CARBON 8 INSTALLATION GUIDE 21 REVISION A 1 8 Close the printer door by swinging upward until the door clicks shut allowing the printer paper to extend outside the printer door see Figure 10...

Page 22: ...ace to protect the display from scratches 3 Hook your finger on the latch and lift the cover to access the MSAM card slot see Figure 11 Figure 11 Opening the MSAM Cover 4 Remove any previously install...

Page 23: ...igure 13 Closing MSAM Cover Connecting Optional Devices The Carbon 8 device supports peripheral devices designed for use with electronic point of sale terminals CAUTION Before connecting any periphera...

Page 24: ...MSC179 029 01 A using the dedicated port and cable Figure 14 Cash Drawer Connection Connecting the Power Pack After connecting optional peripherals prepare to connect the Stand to your power source N...

Page 25: ...onnecting the Power Pack CARBON 8 INSTALLATION GUIDE 25 REVISION A 1 NOTE Plugging in the Stand power pack to a power source automatically powers up the Carbon 8 terminal if the unit is mounted on the...

Page 26: ...15 Power Connection 3 Connect the power adapter to the power brick see B in Figure 15 4 Plug the AC power pack into a wall outlet or power surge protector WARNING Do not plug the power pack into an o...

Page 27: ...one copyright screen and usually displays its own copyright screen 7 Log in using your merchant account on the Merchant Tablet Using the Smart Card Reader The Carbon 8 terminal supports Smart Card tra...

Page 28: ...ment transactions To conduct a credit or debit card transaction 1 Position the card with the magnetic stripe oriented downward facing the reader 2 To ensure a proper read of the magnetic stripe swipe...

Page 29: ...payments using their cards or compatible devices To perform a CTLS transaction 1 Hold the card or compatible device within 4 cm of the CTLS reader or gently tap against the surface of the contactless...

Page 30: ...SETUP Using the Contactless Reader 30 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Page 31: ...y Temperature Operating Environment 0 C to 50 C 32 F to 122 F Non Operating Environment 20 C to 70 C 4 F to 158 F Relative humidity 5 to 90 RH non condensing Memory 512 MB SDRAM and 512 MB Flash memor...

Page 32: ...een LCD 1280 x 800 Audio jack audio and microphone Front and Rear facing cameras capable of barcode reading SD Card slot Communication Wi Fi Bluetooth Sensors Accelerometer Gyroscope Accelerometer e C...

Page 33: ...INSTALLATION GUIDE 31 REVISION A 1 Paper cutter Communication Wi Fi Bluetooth Ethernet Speed 10 Base T 100 Base TX Compliant with IEEE802 3 LAN networks USB Three 500 mA USB high speed ports One 1 A U...

Page 34: ...SPECIFICATIONS Technical Specifications 32 CARBON 8 INSTALLATION GUIDE REVISION A 1...

Page 35: ...nal circuit boards and fine mechanics Do not use harsh chemicals cleaning solvents or strong detergents to clean the device Use only a soft clean dry cloth for cleaning These suggestions apply equally...

Page 36: ...MAINTENANCE AND CLEANING Additional Safety Information 34 CARBON 8 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 1...

Page 37: ...vice Returns Before returning the unit to Verifone you must obtain a Merchandise Return Authorization MRA number The following procedure describes how to return one or more card reading units for repa...

Page 38: ...sage The MRA department is open Monday to Friday 8 A M 8 P M eastern time 4 Give the MRA representative the information gathered in Step 1 If the list of serial numbers is long you can fax the list al...

Page 39: ...uces accessories and documentation for the card reader When ordering please refer to the part number in the left column Verifone Online Store at www store verifone com USA Verifone Customer Developmen...

Page 40: ...SERVICE AND SUPPORT Accessories and Documentation 38 CARBON 8 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 1...

Page 41: ...printer door 4 If the problem persists it may be due to poor paper quality Install a new roll of higher quality printer paper NOTE The unit comes equipped with tamper evident labels The reader contain...

Page 42: ...cards properly With the card reader the black magnetic stripe should face down If possible process a transaction manually using an external keypad instead of the card reader If the manual transaction...

Page 43: ...E CONFIDENTIAL REVISION A 1 Consumer Display Does not Show Correct or Readable Information If the display contains errors or does not power up Connect the terminal in to a known good power supply if y...

Page 44: ...TROUBLESHOOTING GUIDELINES Consumer Display Does not Show Correct or Readable Information 42 CARBON 8 INSTALLATION GUIDE VERIFONE CONFIDENTIAL REVISION A 1...

Page 45: ...pareil est quip d tiquettes inviolables Si une tiquette ou d un composant semble endommag avertissez imm diatement la compagnie de navigation et votre repr sentant ou du prestataire de services Verifo...

Page 46: ...vous la documentation utilisateur fournie avec ces p riph riques Note Setup page 24 Make sure you tuck the cables under the Stand legs when all cables are installed This provides some protection to th...

Page 47: ...ce dans le lecteur de carte jusqu ce que la transaction est termin e Retrait pr matur de la carte d invalider la transaction Caution Maintenance and Cleaning page 33 Never use thinner trichloroethylen...

Page 48: ...Carbon 8 Installation Guide Verifone Part Number DOC179 123 EN A Revision A 1 Verifone Inc 1 800 Verifone www verifone com REVISION A 1...

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