Vega FiberFlex LFXG-H, Operating Instructions Manual

Page: 96 / 102

Diagnostics and repair
94 LFXG-H Installation and Operation Guide
Returning equipment for repair to VEGA
Have this information ready:

Product model that is being returned for repair

Description of the problem

VEGA Customer Order (C.O.) Number

Purchase order number for the repair service

Shipping address

Billing address

Date needed

Method of shipment

Tax information
Procedure 5.4: To return equipment for repair
1. Contact your local VEGA representative, using the information on 26,
and ask for repair service.
2. VEGA assigns the job a material return authorization (MRA) number.
3. Indicate the MRA on the repair service purchase order.
4. Clearly mark the shipping package with the MRA number.
5. Send the confirming purchase order and the equipment to your local
representative, to the attention of the repair department. See
Customer Service page 26 for contact information.
Note: You must first contact VEGA and receive a material
return authorization number (MRA) before returning
any equipment. VEGA reserves the right to refuse
any shipment not marked with the MRA number.