5
Possible Solution:
Make sure the correct network card driver is installed for your operating system. If necessary, try
reinstalling the driver.
Possible Solution:
If the network card’s speed or duplex mode has been configured manually, make sure it matches
that of the attached network device port. It is recommended to set the card to auto-negotiation
when installing the network driver.
Possible Solution:
The port on the network device that the card is attached to may be defective. Try using another
port on the device.
Possible Solution:
If you cannot access a Windows or NetWare service on the network, check that you have enabled
and configured the service correctly. If you cannot connect to a particular server, be sure that you
have access rights and a valid ID and password.
Possible Solution:
If you cannot access the Internet, check your network settings and verify that TCP/IP is installed
and properly configured.
Support Resources
World Wide Web
Contains useful product information, documents, and manuals. Log on to :
http://www.usr.com/support
Are you still having problems?
1.) Call the dealer who sold you this product
The dealer may be able to troubleshoot the problem over the phone or may request that you
bring the U. S. Robotics 10/100/1000 Mbps PCI NIC back to the store for service.
2.) Call the U.S. Robotics Technical support department
Technical questions about U.S. Robotics network cards can also be answered by technical sup-
port specialists. Refer to the table for the appropriate support number in your area.
Country Voice
Online
Support
Hours
United States
(888) 216-2850
http://www.usr.com/emailsupport
9:00 A.M. - 5:00 P.M., M-F CST
Canada
(888) 216-2850
http://www.usr.com/emailsupport
9:00 A.M. - 5:00 P.M., M-F CST
Austria
07 110 900 116
8:00A.M.–6:00P.M.,M-F
Belgium (Flemish)
+32 (0)70 233 545
9:00A.M.–6:00P.M.,M-F
Belgium (French)
+32 (0)70 233 546
9:00A.M.–6:00P.M.,M-F
D45
7010
4030
9:00A.M.–5:00P.M.,M-F
Finland
+358 98 171 0015
[email protected] 10:00A.M.–6:00P.M.,M-F
France 082
507
0693
9:00A.M.–6:00P.M.,M-F
Germany/Hungary 01805671548
8:00A.M.–6:00P.M.,M-F
Ireland
+44 870 844 4546
9:00A.M.–6:00P.M.,M-F
Israel
+44 870 844 4546
9:00A.M.–5:30pm,M-F
Italy 848
80
9903
9:00A.M.–6:00P.M.,M-F
Luxembourg
+352 342 080 8318
9:00A.M.–6:00P.M.,M-F
Middle East/Africa
+44 870 844 4546
9:00A.M.–6:00P.M.,M-F
Netherlands
0900 20 25 857
9:00A.M.–6:00P.M.,M-F
