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Troubleshooting
Check the following troubleshooting items before contacting the U.S. Robotics Technical Support
department.
I am experiencing compatibility problems between my computer and the U. S. Robot-
ics 10/100/1000 Mbps PCI NIC.
Check with your computer’s documentation to make sure that your computer’s BIOS supports the
following:
•
The PCI Local Bus Specification v2.2.
•
An enabled bus-master slot and not a slave PCI slot.
•
Make sure the PCI slot is configured to support INTA.
•
The slot is configured for level-triggered interrupts instead of edge-triggered interrupts.
Note:
Consult your computer’s documentation, contact the dealer who sold you your computer,
or contact your computer’s manufacturer for instructions on making changes to your BIOS set-
tings.
My computer is not recognizing my U. S. Robotics 10/100/1000 Mbps PCI NIC.
If your computer cannot find the U.S. Robotics 10/100/1000 Mbps PCI NIC or the network driver
does not install correctly, check the following:
Possible Solution:
Make sure the adapter is securely seated in the PCI slot. Check for any hardware problems, such
as physical damage to the card’s edge connector. Try the card in another PCI slot. If this fails, test
another U.S. Robotics 10/100/1000 Mbps PCI NIC that is known to operate correctly.
Possible Solution:
Check to see if there is a resource conflict in the PCI configuration. If there are other network
adapters in the computer, they may be causing conflict. Remove all other adapters from the com-
puter and test the U.S. Robotics 10/100/1000 Mbps PCI NIC separately.
Possible Solution:
Check for a defective computer or PCI bus by trying the adapter in another computer that is
known to operate correctly.
I am unable to access the network or the Internet.
There may be a network or Internet connection problem if the LED on the card’s bracket does not
illuminate or if you cannot access any network or Internet resources from the computer. Check
the following items:
Possible Solution:
Make sure you are using Category 5 cable for 1000 Mbps connections, and that the length of any
cable does not exceed 100 m (328 ft). Inspect all network cables and connections. Make sure the
network cable is securely attached to the card’s connector.
