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Unify OpenStage WL 3, User Manual

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Unify OpenStage WL 3 User Manual Download Page 122

Troubleshooting

c17_WL3.fm

Operational Problems

 A31003-M2000-U107-1-7619, 1/2017

122

WL3 and WL3 Plus WLAN Handset, User Manual

   

   

  

17.1  Operational Problems 

Fault

Probable cause

Action or comment

No network

The handset beeps 
once a minute (for 
max 30 minutes) in a 
low tone, followed by 
a high tone (if 
enabled, the vibrator 
also follows the 
beeps).

The handset has lost 
connection and is in one of 
the following states:

- No network
- No access
- Voice only
- Messaging only

Acknowledge the dialog 
window or press the mute 
button (the later keeps the 
dialog window visible).

You can configure the beep 
to Sound off or Sound once 
(for each new state), contact 
the system administrator. 

NOTE: When leaving a bad 
state for another bad state, 
the dialog window reopens, 
and the beep sounds again (if 
enabled).

No display

The battery level is low, 
screen saver is set to “Black 
also in call”, or the handset is 
defective.

Charge the battery, change 
screen saver setting 
(Display>Screen saver) or 
contact the system 
administrator.

No ringing

The sound off icon is on, or 
the ringer volume is set to 
silent, or the handset is 
defective.

Long press the Sound off key 
or Mute button, or increase 
the volume, or contact 
system administrator.

Not possible to mute 
the handset by long 
press on the Sound 
off key/mute button

A handset restriction 
preventing the user to 
silence the handset.

Enable the parameter 
Prevent silent, see 
Configuration Manual for the 
handset.

Not possible to set the 
ring volume to 
“Silent”.
Handset with In 
Charger > Other 
actions > Sound off 
enabled, is not muted 
when placed in 
charger.
No entries in Call list

A handset restriction 
preventing calls from being 
saved in the call list.

Enable the parameter Enable 
call list, see Configuration 
Manual for the handset.

No change in time & 
date setting

PBX dependent.

Changes in the handset 
appear after a maximum of 
24 hours after a change in the 
system or by turning the 
handset off and on again.

Summary of Contents for OpenStage WL 3

Page 1: ...WL3 and WL3 Plus WLAN Handset User Manual A31003 M2000 U107 1 7619 ...

Page 2: ...olutions GmbH Co KG 1 2017 Mies van der Rohe Str 6 80807 Munich Germany All rights reserved Reference No A31003 M2000 U107 1 7619 The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products An obligation to provide ...

Page 3: ... Additional National Restrictions 17 2 3 Regulatory Compliance Statements USA and Canada only 18 2 3 1 FCC and IC Compliance Statements 18 2 3 2 Exposure to Radio Frequency Signals 18 2 3 3 Information to User 19 2 4 Environmental Requirements 19 2 4 1 WLAN Handset 19 2 4 1 1 Chemical Resistance 20 2 4 2 Battery 20 2 4 2 1 Battery Disposal 20 3 Description 21 3 1 WLAN Handset 21 3 1 0 1 Case 23 3 ...

Page 4: ... 3 Profiles 39 5 4 Messaging 39 5 5 Services 41 5 6 Shortcuts 42 5 7 Connections 44 5 8 Settings 44 5 9 In Call 46 5 10 Customizing the Menu Tree 47 6 Calling 49 6 1 Incoming Call 49 6 1 1 Answer a Call 49 6 1 1 1 Secure voice transmission 49 6 1 2 Decline a Call 50 6 1 3 End a Call 50 6 2 Outgoing Call 50 6 2 1 Pre Dial 50 6 2 2 Dial Using a Pre Programmed Key Button 50 6 2 3 Dial a Number from t...

Page 5: ...he Message and Terminate the Call 60 8 Alarm Operation 61 8 1 Push button Alarm 61 8 2 Acoustic Location Signal 61 8 3 Test Alarm 61 8 4 Man down and No movement Alarm 61 8 4 1 Activate Deactivate the Man down and or No movement Alarm 62 8 4 2 Cancel Man down and No movement Alarm 62 8 4 3 Delay Man down and No movement Alarm Temporarily 63 8 4 4 Reset Alarm 63 8 5 Automatic Call after Alarm 63 8 ...

Page 6: ...4 1 1 Read a Stored Message 79 10 4 1 2 Reply to Sender 79 10 4 1 3 Delete Message 79 10 4 1 4 Forward Message 80 10 4 1 5 Call Sender 80 10 4 1 6 Call Number in Text 81 10 4 1 7 Save Number 81 10 4 2 Message Templates 81 10 4 2 1 The Templates Menu 82 10 4 3 Write and Send a Message 82 10 4 4 Unsent Messages 83 10 4 4 1 Delete Delete All 84 10 4 5 Sent Messages 84 10 4 5 1 Forward message 84 10 4...

Page 7: ...et Time Date 97 10 7 5 Answering 97 10 7 5 1 Answering Key 97 10 7 5 2 Answering Behavior 98 10 7 6 Change Text size for Messages 98 10 7 7 Change the Menu Language 98 10 7 8 Change Owner ID 99 10 7 9 Alarm Settings 99 10 7 9 1 Activate Man down and No movement Alarms 99 10 7 9 2 Edit Alarm Data 100 10 8 Connections 100 10 8 1 Headset 100 10 8 2 Network 101 10 8 3 In Charger Action 101 10 8 3 1 Sw...

Page 8: ...ity and Voice Quality 113 14 1 1 Operating Area 113 14 1 2 Out of Range No network 113 14 1 2 114 15 System Handling 115 15 1 Software Upgrade 115 16 Maintenance 117 16 1 Maintenance of Batteries 117 16 1 1 Battery Warnings 117 16 1 2 Charge the Battery 117 16 1 3 Charge Spare Batteries 117 16 1 4 Replace the Battery 118 16 2 Attach the Hinge type Clip 118 16 3 Attach the Swivel type Clip 119 16 4...

Page 9: ...messaging It is designed to be used in medium demanding environments such as hospital environments but also in office environments The handset is aimed at users that need to be reachable and that need mobile voice and messaging features This makes it ideal for applications where the user needs either one way messaging or to be able to interact with other users The color display enhances and simpli...

Page 10: ...ted in acquiring deeper knowledge about the product For example a system administrator or an end user 1 4 Prerequisite Before using the handset the system administrator must register the handset in the PBX for voice and in the applicable WSG modules for messaging and the optional central management Refer to the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset 1 5 How to Use This Doc...

Page 11: ...specifies the format of datagrams and the addressing scheme SNMP Simple Network Management Protocol VoIP Voice over Internet Protocol VoWiFi Voice over Wireless Fidelity A wireless version of VoIP Refers to IEEE 802 11a 802 11b 802 11g or 802 11n network WiFi Wireless Fidelity Used generically when referring of any type of 802 11 network WinPDM Portable Device Manager Windows version Used for mana...

Page 12: ...Acoustic Location Signal ALS x Alarm on outgoing call e g 911 912 2 x Data send2 x x Data with prefix2 x x Alarm with data2 x Alarm with location access points2 x Ekahau RTLS2 x x x Cisco MSE x x x Messaging2 x x Interactive Messaging2 x x Colored messaging2 x x Message acknowledgement2 x x Voice mail x x x Push to talk PTT 2 x x Shared phone2 x x x Five configurable emergency numbers x x x Dynami...

Page 13: ... headset connector 2 5 mm x x x Loudspeaking function x x x Microphone on off during call mute x x x Manual and automatic keypad lock x x x Phone lock x x x Site Survey tool x x x This function requires a license This function is configured by the administrator This function is system dependent Functions WL3 WL3 Messaging WL3 Plus Accessories WL3 WL3 Messaging WL3 Plus Leather case x x x Spare cli...

Page 14: ...Introduction c01_WL3 fm Functions and Accessoires A31003 M2000 U107 1 7619 1 2017 14 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 15: ...for compliance could void the user s authority to operate the equipment This product shall only be used with the following batteries Permitted rechargeable batteries OpenStage WL3 Lithium Ion 930 mAh Order number S30122 X8008 X38 Single chargers shall only be connected with power adapters supplied by the manufacturer Available power adapters Suppliers Designation are OpenStage WL3 desktop charging...

Page 16: ...east likely to be subjected to damage or stress Remove the electrical cord from an outlet by pulling gently on the AC adapter not by pulling the cord Unplug the Desktop Charger from a power source or remove handset from charger before cleaning the handset to reduce risk of electric shock Do not use auxiliary equipment with the handset which is not exclusively recommended by the manufacturer see th...

Page 17: ... may be obtained from your installer The handset is marked with the label 2 2 1 Restrictions for Wireless LANs EU and EFTA USA and Canada a Dynamic Frequency Selection and Transmit Power Control are required in the 5250 to 5350 MHz and 5470 to 5725 MHz frequency range 2 2 2 Additional National Restrictions Always consult local authorities for the latest status of National Regulations for both 2400...

Page 18: ...interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help This Class B digital apparatus complies with Canadian ICES 003 Cet appare...

Page 19: ...reil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement 2 4 Environmental Requirements 2 4 1 WLAN Handset Only use the handset in temperatures between 5 C and 45 C 23 F and 113 F Avoid exposing the handset for direct sunlight or close to other heat sources Do not expose the handset to open flame Keep the handset away from ex...

Page 20: ...ose a battery to an open flame This could cause the battery to explode Do not allow the metal contacts on the battery to touch another metal object This could short circuit and damage the battery Do not leave a battery where it could be subjected to extremely high temperatures such as inside a car on a hot day Use the Desktop Charger or the wall mounted Charging Rack for charging Charge the batter...

Page 21: ...hortcut to functions The button has two modes long mode or double press mode In the WL3 Plus the button is used as an alarm push button only See 10 6 4 Define Multifunction Button on page 88 and 8 1 Push button Alarm on page 61 NOTE Multifunction button is system dependent feature 2 Earpiece speaker 3 Volume button up To increase the earpiece speaker headset and the loudspeaker volume 4 Volume but...

Page 22: ... 9 Voice mail access A quick access to the handset s Voice mail by long press See also 13 1 Voice Mail on page 107 NOTE This feature is system dependent 10 Key lock and upper lower case Combined key lock to lock the keypad and upper lower case This key locks the keypad in combination with the soft key Lock This key also switches between upper lower case and digits 11 Microphone 12 Space To add spa...

Page 23: ... drops from 1 5 meter 3 1 0 2 Antenna The antenna is integrated inside the handset 3 1 0 3 Display The display is an illuminated 28 x 35 mm TFT display 3 1 0 4 Keypad While not in use the keypad should be locked to prevent accidentally pressing a key 3 1 0 5 Loudspeaker The handset has a separate loudspeaker for the loudspeaking function It is placed on the back side of the handset 3 1 0 6 Microph...

Page 24: ...ge 118 The battery is fully charged within 2 5 hours See 16 1 2 Charge the Battery on page 117 The battery can be charged separately with a special battery rack charger See 16 1 3 Charge Spare Batteries on page 117 3 1 1 Alphanumeric Keys Figure 2 Available characters 3 1 1 1 In idle mode and number input mode A short press on a key enters the digits 0 9 and the characters and A long press on 0 en...

Page 25: ...ers unless the key is pressed before entering the character To switch between Abc ABC abc and 123 press the key A long press on the key displays special characters A long press on the key changes the language used while entering text It is possible to enter specific characters like for example Å Ä Ö during a Central Phonebook search or when writing a message if Writing lang is changed to Svenska D...

Page 26: ...Owner ID can also be displayed if configured in the Settings menu This is also the area for dialog window text for example missed calls or to confirm an action The bottom row Soft key bar is used for Soft keys that can be used as shortcuts for functions in the handset The Scroll bar is placed to the right of the Active area It becomes visible when a menu screen has more than six menus or if the co...

Page 27: ...rejected New message important icon indicates high priority of a message New message alarm priority icon indicates alarm priority of a message Voice mail icon is displayed in the status bar when there are voice mails The icon remains until the voice mail is listened to Read message icon or Read Interactive message icon in front of a message shows that this message has been read once Sent message i...

Page 28: ...ates a secure voice connection during a call Non secure call icon indicates a not secure voice connection during a call Locked keypad icon indicates a locked keypad Locked entry icon indicates that the contact cannot be edited or deleted by the user for example an entry in the company phonebook Locked handset icon indicates a locked handset Do not disturb icon indicates a handset that does not wan...

Page 29: ...ervices such as Call waiting Divert calls Superscript Do not disturb Superscript and Hide calling ID The Connections menu contains Headset selection Network selection and In charger selection The Settings menu contains personal handset settings such as ringer volume language etc The Shortcuts menu contains shortcuts for the Soft keys of the active profile Hot keys Navigation keys and the Multifunc...

Page 30: ...available Hinge type clip To prevent the handset from slipping out of for example a pocket or belt see 17 Troubleshooting on page 121 Swivel type clip To be able to rotate the handset without slipping out from for example a pocket or belt see 16 3 Attach the Swivel type Clip on page 119 3 2 5 Security Cord The security cord is 800 mm long It is attached directly to the handset IMPORTANT Only use t...

Page 31: ...is recommended if the handset is frequently used and or if the user wants to have both hands free The headset comes in three versions microphone integrated in the cable or microphone on a boom and hearing protection It is also possible to use any headset with a 2 5 mm connector and configure parameters for the headset using the user s headset profile To achieve optimal audio quality with the diffe...

Page 32: ...Description c03_WL3 fm Accessories A31003 M2000 U107 1 7619 1 2017 32 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 33: ...ration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset 1 If needed switch off the handset by pressing the End key 2 Switch on the handset by pressing the End key 3 Select the language to be used Settings Language or press Cancel If Cancel is pressed the default language English is used 4 When the handset displays the dialog window Login enter the handset s Call ID endpoint number that is the pho...

Page 34: ...e handset The handsets are configured to be shared using the Device Manager When a handset is configured to be a shared phone it can be used by any shared phone user in the system The user profile must have the phone mode Personal disabled in the WinPDM If the user is configured as personal that is not shared the handset becomes a personal phone upon first log on 4 3 1 Log On to the Handset 1 Swit...

Page 35: ... saver is turned off 4 4 Turn the Audible Signal On and Off The handset must be in idle mode While in a menu press the End key to return to idle mode A long press on the Sound off key or Mute button changes between ring signal on off The icon indicates a silent handset 4 5 Lock and Unlock the Keypad To prevent accidentally pressing keys and making a call the keys can be locked 4 5 0 1 Lock Keypad ...

Page 36: ...n the menu 3 Select Locks 4 Select Phone lock 5 Select Auto phone lock 6 Select On On in charger or Off 7 Enter PIN code If a user forgets the PIN code it can be reset by the system administrator 8 Press OK NOTE An incoming call can be answered and the alarm button can be pressed while the keypad is locked If configured in the WinPDM Device Manager an emergency call can also be made while the keyp...

Page 37: ...es No Delete all Yes Back No Missed calls 2345 15 00 Call 2346 23 Sep 03 More same as above etc Back Diverted calls Call Services Call waiting On Off Divert calls Depends on the VoIP protocol used Internal All calls Enter number No reply same as above When busy same as above External All calls Enter number No reply same as above When busy same as above Do not disturb On Off Hide calling ID On Off ...

Page 38: ...contact Search From contact list Name Work number Mobile number Other number Ring signal Delete contact Search From contact list Central Phonebook Search by name Call First name More View contact Last name Add to cont Send message Search by number Call Phone number More same as above Last result Call More same as above This function is system dependent ...

Page 39: ... Silent Answering Answering key Call key Any key Answer behavior Automatically Loudspeaking Divert calls Depends on the VoIP protocol used All calls Enter number Off No reply same as above When busy same as above Activate alarm Edit Applicable to WL3 Plusonly Man down No movement Soft keys Left Name Function Value Control question Middle same as above Right same as above Add new same as Normal abo...

Page 40: ... Contacts access Send Bac k Unsent Message list Edit Send Enter number Contacts access Mor e Delete Yes No Delete all Yes No Bac k Sent Message list Vie w Forw Send Enter number Sen d Contacts access Sen d Clear Back More Delete Yes No Call no in text Call Save number Work No Mobile No Other No Close Mor e Delete Yes No Delete all Yes No Bac k Visible if number consists of a minimum of 3 digits Vi...

Page 41: ...inistrator Add new Enter name Phone call Phone number Enter number Save Contacts access Save Back Send data Enter prefix Enter number Save Clea r Back Send message Phone number Enter number Save Contacts access Save Back PTT PTT Groups example Edit alarm data Alarm data example Service 1 example Select Sending message More Edit Delete Yes No This function is configured by the administrator ...

Page 42: ...pen a menu Main menu Calls Connections Contacts Messaging Services Profiles Settings Call services Services Logout Divert calls Show RSSI Value Control question Off On Middle same as Left key Right same as Left key Hot Keys 0 2 9 Function same as above Control question Off On Navigation keys Up Function same as above Control question Off On Down same as Up key Left same as Up key Right same as Up ...

Page 43: ...1003 M2000 U107 1 7619 1 2017 WL3 and WL3 Plus WLAN Handset User Manual 43 This function is system dependent Dynamic appears only for certain functions Applicable to WL3 and WL3 Messaging only Dynamic appears only for certain functions ...

Page 44: ...ls Internal call 15 different signals External call same as above Callback same as above Message alert Message alert 1 example Play Back Vibrating alert On On if silent Off Key sound Click Play Back Tone same as above Silent Battery warning Repeated sound Sound once Sound off Hearing aid Off On Locks Automatic key lock On Off Phone lock Auto phone lock On On in charger Off Change PIN code Auto loc...

Page 45: ... Call key Any key Answering behavior Automatically Change Back Loudspeaking same as above Quick answer same as above Messages Text size Normal Large Language Czech Ceština Danish Dansk German Deutsch Greek English English Spanish Español French Français Italian Italiano Hungarian Magyar Dutch Nederlands Norwegian Norsk Polish Polski Portuguese Brazilian Português Br Russian Slovak Finnish Suomi Sw...

Page 46: ...book access Cancel Transfer Transf to new Call Phonebook access Cancel Retrieve Hold Retr More End Conference Contacts Call contact Call View Back Add contact New Name Work number Mobile number Other number Ring signal From call list Edit contact Delete contact Central Phonebook Search by name Search Clear Back Search by number same as above Last result Call More Back Messaging Inbox Write new mes...

Page 47: ... that could be hidden are defined in the Device Manager Refer to the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset Close Microphone off More Microphone on same as above Dynamic appears only for certain call situations Can appear on left soft key or in More menu depending on the current call sta tus Can appear on left soft key or in More menu depending on the current call sta tus ...

Page 48: ...Menu Tree c05_WL3 fm Customizing the Menu Tree A31003 M2000 U107 1 7619 1 2017 48 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 49: ...lls are connected automatically At Quick answer the call is connected by lifting the handset out of the charger See 10 7 5 Answering on page 97 6 1 1 Answer a Call When the signal sounds press Accept on the left soft key or press to answer the call in loudspeaking mode The name number of the calling party is displayed if calling line information is available 6 1 1 1 Secure voice transmission If yo...

Page 50: ...ode and local number To enter the character long press the 0 key until the character is shown in the display 6 2 2 Dial Using a Pre Programmed Key Button Some keys and buttons can be programmed with a number as described in 10 6 Shortcuts on page 86 Press the pre programmed key button to dial the number The call is automatically connected 6 2 3 Dial a Number from the Call List It is also possible ...

Page 51: ...ogrammed by the administrator to dial the last called number 6 2 5 Dial the Sender of a Message It is possible to call the sender of a message stored in the message list 1 Open the menu by pressing the Menu soft key 2 Select Messaging 3 Select Inbox 4 Select message in the message list 5 Press View 6 Press More 7 Select Call sender 6 2 6 Dial a Number from the Local Phonebook 1 Open the menu by pr...

Page 52: ...key 2 Select Contacts 3 Select Central phonebook 4 Select Search by name 5 Enter the first name and or last name The whole name does not have to be entered TIP When searching for a contact adding or editing a contact it is possible to change the language by a long press on the key This can be used to access characters in a foreign language 6 Press Search 7 Select the name to call from the list 8 P...

Page 53: ...ect Microphone on 6 Press Select It also possible to turn the microphone off on by a long press on or 6 3 3 Start New Call During Conversation 1 Press More during the call 2 Select New Call The first call is automatically put on hold 3 Press Select 4 Enter the number or pr press to access the phonebook 5 Press or Call 6 3 4 Switch Between Calls To switch between two ongoing calls NOTE If configure...

Page 54: ...call 6 3 6 Transfer Call Prerequisite There are two ongoing calls 1 Select the call on hold using Up and Down on the Navigation key 2 Press More 3 Select Transfer to The two calls are connected Transferred is displayed and the handset enters idle mode 6 3 7 Transfer to New Call Prerequisite There is one ongoing call 1 Press More during the call 2 Select Transf to new 3 Press Select 4 Enter the num...

Page 55: ...ies continue the conversation by pressing the left soft key Hold for one call and then select the soft key More and Transfer to name 6 3 9 Hold Call 1 Press the soft key More during the call 2 Select Hold to put the call on hold To retrieve the held call 3 Press the left soft key Retr 6 3 10 Call Back When a call is made to a busy handset it is possible to automatically call back when the busy han...

Page 56: ...ering on page 97 6 5 Call Diversion All calls internal calls external calls calls when busy or calls at no answer can be diverted to another handset number The diversion is made via the Divert calls menu See 6 5 Call Diversion on page 56 or edit the Profile see 10 3 0 4 Edit Profile on page 78 It is also possible to program a Soft key Hot key or Multifunction1 button with a shortcut to the Call di...

Page 57: ...PTT Invitation If a member declines an invitation the member can re join the group conference later on see 6 7 2 Re join a PTT Group on page 58 A user can also invite a group of members to participate in a conference call by calling a PTT group see 6 7 3 Call a PTT Group on page 58 TIP Set the automatic key lock to On if it is desired to have key lock during an ongoing call see 10 7 2 1 Activate t...

Page 58: ...e joining a group only 2 Press and hold to open the microphone for transmitting It is now OK to speak The microphone is muted again when is released 6 7 1 2 Decline a PTT Invitation Press Reject to decline the invitation The handset returns to the previously shown screen See also 6 7 2 Re join a PTT Group on page 58 for more information 6 7 2 Re join a PTT Group If you received a PTT invitation bu...

Page 59: ...that is the same party that sent the text message 2 A different party The user can activate the loudspeaker function during the call to make it easier to read the received text message while talking to the called party 7 2 1 Calling the Message Sender To call the message sender while reading and reviewing a received text message perform the following steps 1 Receive the text message and call the m...

Page 60: ...erring back to the received message Redisplay the message and continue the call to further review and discuss the message See 7 2 3 Redisplay the Message and Continue with the Call on page 38 Redisplay the message and terminate the call See 7 2 4 Redisplay the Mes sage and Terminate the Call on page 38 7 2 3 Redisplay the Message and Continue with the Call 1 To redisplay the message while the call...

Page 61: ...l ALS The ALS is a signal from the handset that sounds for a predefined period of time Press to turn the ALS off 8 3 Test Alarm Press and hold the red alarm until the information text is displayed default Test alarm is displayed 8 4 Man down and No movement Alarm The Man down alarm reacts if the handset is tilted default 45 from the vertical for a predefined period of time default 7 seconds The No...

Page 62: ...been sent see 8 5 Automatic Call after Alarm on page 63 The handset can be programmed to automatically call a predefined telephone number after the alarm has been sent see 8 5 Automatic Call after Alarm on page 63 The Man down and No movement alarm functions are inactive under the following conditions While the handset is placed in a charger During calls depending on settings to avoid false alarms...

Page 63: ...nt Press the Mute button if the ALS is sounds 8 5 Automatic Call after Alarm A handset can be set up to call a predefined number after an alarm has been sent for example to 112 which is the common emergency call number inside the European Union Depending on the settings the call can be established in the following modes Loudspeaking mode or Monitor mode or Normal mode Refer to the Configuration Ma...

Page 64: ... gives a fair indication of the location An approximate location of the handset is added to alarms sent from the handset The handset sends the current and previous AP location to indicate where the alarm was activated 8 6 2 Alarm with Data The data can be defined and stored manually by the user To use the function one Soft Hot key Navigation key in the handset must be defined as a shortcut to the ...

Page 65: ...o the Cisco Mobility Services Engine MSE Your system administrator must configure the handset for Cisco RTLS refer to the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset for more information 9 2 Ekahau RTLS The handset collects information about the APs and their measured radio field strength and forwards this information to the Ekahau Positioning Engine which calculates the locati...

Page 66: ...Location c09_WL3 fm Ekahau RTLS A31003 M2000 U107 1 7619 1 2017 66 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 67: ...stamp together with the total number of occurrences is shown 10 1 1 1 Dial a Number from the Call List 1 Enter the menu by pressing the Menu soft key 2 Select Calls in the menu 3 Press Select 4 Select Call list 5 Step with Up and Down to select number in the list 6 Press Call or to dial A short press on replaces steps 1 4 Messaging Select Back Connections Services Profiles Contacts Settings Short ...

Page 68: ...t a Number from the Call List 1 Enter the menu by pressing the Menu soft key 2 Select Calls in the menu 3 Press Select 4 Select Call list 5 Step with Up and Down to select number in the list 6 Press More 7 Select Edit number 10 1 1 4 Save Number 1 Enter the menu by pressing the Menu soft key 2 Select Calls in the menu 3 Press Select 4 Select Call list 5 Step with Up and Down to select number in th...

Page 69: ...m the Call List 1 Enter the menu by pressing the Menu soft key 2 Select Calls in the menu 3 Press Select 4 Select Call list 5 Step with Up and Down to select number in the list 6 Press More 7 Select entry to delete 8 Select Delete 9 Select Yes to delete the entry from the list 10 1 1 7 Delete all Entries from the Call List 1 Enter the menu by pressing the Menu soft key 2 Select Calls in the menu 3...

Page 70: ...n about the functionality in Soft Key More 10 1 3 Call Diversion 10 1 3 1 Divert All Calls 1 Enter the menu by pressing the Menu soft key 2 Select Calls in the menu 3 Select Call services 4 Select Divert calls Internal or External 5 Select All calls Edit 6 Enter number maximum 24 digits to divert to 7 Select OK or Back Yes The check box is marked 8 Press Back until the screen turns to idle mode Th...

Page 71: ... the system by establishing a call The call is automatically disconnected after a few seconds 9 To stop the diversion select All calls and unmark the check box Press the Soft Key Back until the screen turns to idle mode 10 1 3 3 Divert Calls When Busy 1 Enter the menu by pressing the Menu soft key 2 Select Calls in the menu 3 Select Call services 4 Select Divert calls Internal or External 5 Press ...

Page 72: ...d and edited by the user The phonebook lists all names in alphabetical order language dependent where three numbers can be added for each contact work number mobile number and other number In addition a company phonebook with up to 1000 entries can be downloaded to the handset via the WinPDM Device Manager The company phonebook names and numbers can not be edited or deleted by the user The phonebo...

Page 73: ... More 10 2 2 Add Contact 10 2 2 1 Add New Contact 1 Enter the menu by pressing Menu 2 Select Contacts in the menu 3 Select Add contact 4 Select New 5 Select Add 6 Enter a name see3 1 1 Alphanumeric Keys on page 24 7 Press OK 8 Select Work Number Mobile number or Other number 9 Press Add 10 Enter number It is possible to add a pause P in phone numbers by pressing the Space key 5 times 11 Press OK 1...

Page 74: ... Keys on page 24 10 Press OK 11 Press Save It is also possible to save a contact by opening the call list 1 Press Menu and select Calls and Call list or just press the Call key 2 Select More 3 Select Save number 4 Perform step 7 to 11 above 10 2 3 Edit Contact 1 Press Menu 2 Select Contacts in the menu 3 Select Edit contact 4 Select contact 5 Press Edit 6 Select Name Work number Mobile number Othe...

Page 75: ...played When the search result is displayed it is possible to view contact information add the number to new contact and to send a message by pressing More You can also call the number by pressing Call When the search result is displayed it is possible to view contact information and add the number to new contact by pressing More You can also call the number by pressing Call 10 2 5 1 Search by Name...

Page 76: ...s vibrating alerts key sound answer behavior diversion etc This can be useful when there are many users on the same handset and they want different sound profiles It can also be used for temporary settings For example while in a meeting all incoming calls should be silent It is easy to switch between the different profiles If no profile is selected the Normal profile setting is used The Profile me...

Page 77: ...to make the changes It is also possible to create a new profile based on an existing profile by doing the following 1 Press Menu 2 Select Profiles in the menu 3 Select Add new 4 Enter name of the profile 5 Press Save 6 Press More and then select Import from 7 Select the profile which settings are to be used for the new profile 8 Press More and then select the corresponding option to add import add...

Page 78: ...by marking it and then select More Remove setting 6 If needed mark the added settings and press Edit to make the changes 10 4 Messaging The following features are applicable to WL3 Messaging and WL3 Plus Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset When a text message is received the LED starts flashing and the message alert signal sounds The New message icon and the content of ...

Page 79: ...em The message s can be read after entering the PIN code 10 4 1 Inbox 10 4 1 1 Read a Stored Message 1 Press Menu 2 Select Messaging in the menu 3 Select Inbox to view the message list 4 Select a message by using Up and Down on the Navigation key 5 Press View 10 4 1 2 Reply to Sender 1 Press Menu 2 Select Messaging in the menu 3 Select Inbox to view the message list 4 Select a message by using Up ...

Page 80: ...ct Inbox to view the message list 4 Select a message by using Up and Down on the Navigation key 5 Press More 6 Select Forward 7 Enter additional text if needed See 3 1 1 Alphanumeric Keys on page 24 8 Press Send 9 Enter number or press to access contacts in the local phonebook and the company phonebook 10 Press Send to forward the message 10 4 1 5 Call Sender 1 Press Menu 2 Select Messaging in the...

Page 81: ... Messaging in the menu 3 Select Inbox to view the message list 4 Select a message by using Up and Down on the Navigation key 5 Press View 6 Press More 7 Select Save number 8 Select Work Number Mobile number Other number 9 Press Add 10 Enter name See 3 1 1 Alphanumeric Keys on page 24 11 Press OK 12 Press Save The number is stored in the contact list 10 4 2 Message Templates Predefined messages con...

Page 82: ...line a Call with a Predefined Message on page 109 When a text message is received that the user wishes to answer with a text message without having to type a completely new message See 13 6 Answering a Text Message with a Predefined Message on page 109 When the user is writing a message using the handset Messaging function without having to type a completely new message See 10 4 3 Write and Send a...

Page 83: ...ing the input language can be changed temporarily by long pressing This can be used to temporarily access characters in a foreign language To delete a character press Clear To construct and send a message perform the following steps 1 Press Menu 2 Select Messaging see 10 4 Messaging on page 78 3 Select Write new message 4 Write the message from scratch or select a message template by pressing the ...

Page 84: ...Select message in the list 5 Select More 6 Select Delete or Delete all 7 Select Yes if the unsent message s should be deleted 10 4 5 Sent Messages 1 Press Menu 2 Select Messaging to view the message list 3 Select Sent to view the list 4 Select message in the list 5 Press View 10 4 5 1 Forward message 1 Press Menu 2 Select Messaging to view the message list 3 Select Sent to view the list 4 Select m...

Page 85: ...o view the list 4 Select More 5 Select Delete or Delete all 6 Select Yes if the unsent message is to be deleted 10 5 Services The following features are applicable to WL3 Plus only refer to the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset With this menu you can customize your own menu with services functions that are used often After adding a name for a new service a list of pre...

Page 86: ...tcuts Predefined functions can be set as shortcuts for the Soft Keys Hot keys Navigation keys and the Multifunction1 button For example a Soft Key can be defined to make a call or as a shortcut to send a message 10 6 1 Define Soft Keys 1 Press Menu 2 Select Shortcuts in the menu 3 Select Soft Keys 4 Select Middle or Right 5 Press Select 6 Enter a name for the Soft Key See 3 1 1 Alphanumeric Keys o...

Page 87: ...eys 1 Press Menu 2 Select Shortcuts in the menu 3 Select Hot keys 4 Select 0 2 to 9 5 Select Function and press Select 6 Select function from list and press Back 7 Select Value only for some of the functions and press Select Enter a value for example a number Press OK 8 Select Control question and press Select It is off by default If the control question is enabled a dialog window Proceed is displ...

Page 88: ...with two different functions a long press activates one function and a double press activates another function 1 Press Menu 2 Select Shortcuts in the menu 3 Select Multifunction button 4 Select Long press or Multi press 5 Select Function 6 Press Select to select function 7 Select function from list 8 Press Select and then press Back 9 Select Value only for some of the functions and press Select En...

Page 89: ...Call Back 1 Press Menu 2 Select Settings in the menu 3 Select Sound Alerts 4 Select Ring signals 5 Different signals for internal calls external calls and call back can be set Select Internal call External call or Callback The handset has 15 different ring signals 6 Select sound using Select By pressing Play you can listen to the different sounds Use Stop to stop listening 7 Press Back NOTE It is ...

Page 90: ... see the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset 10 7 1 4 Turn the Vibrator on off 1 Press Menu 2 Select Settings in the menu 3 Select Sound Alerts 4 Select Vibrating alert 5 Select On On if silent that is the vibrator is on when the handset is muted or Off 6 Press Back 10 7 1 5 Set the Key Sound This means that every time a key is used the handset produces a small sound 1 ...

Page 91: ...andset for Hearing Aid The handset can be configured for use with hearing aid 1 Press Menu 2 Select Settings in the menu 3 Select Sound Alerts 4 Select Hearing aid 5 Select On or Off 6 Press Back repeatedly until the idle screen appears 10 7 2 Locks 10 7 2 1 Activate the Automatic Key Lock 1 Press Menu 2 Select Settings in the menu 3 Select Locks NOTE You can answer end an incoming call read messa...

Page 92: ...ct Automatic key lock 5 Select Off for deactivation of automatic key lock 10 7 2 3 Activate the Phone Lock The handset can be protected for unauthorized use If this function is activated a PIN code has to be entered at power on or when the handset is placed in a charger This behavior is activated when the handset is placed in the charger The default phone lock code 0000 can be changed to any 4 8 d...

Page 93: ...set by the distributor 10 7 2 5 Change PIN Code 1 Press Menu 2 Select Settings in the menu 3 Select Locks 4 Select Phone lock 5 Select Change PIN code 6 Enter the old PIN code 7 Press OK 8 Enter the new PIN code 9 Change field by using Down on the Navigation key and enter the new PIN code again 10 Press Save 10 7 2 6 Automatic lock time You can change the lock time for the phone lock or key lock t...

Page 94: ...or 3 minutes 6 Press Back 10 7 2 7 Deactivate automatic key unlock You can turn off the automatic key unlock at incoming calls and messages to avoid unintentional key presses 1 Press Menu 2 Select Settings in the menu 3 Select Locks 4 Select Auto key unlock 5 Select Off 6 Press Back 10 7 3 Display Settings 10 7 3 1 Brightness 1 Press Menu 2 Select Settings in the menu 3 Select Display 4 Select Bri...

Page 95: ... the screen saver Information the Owner ID is also shown when the handset is in the charger even if switched off This simplifies identification when many handsets are charged together 6 Press Back 10 7 3 3 Rotate Display Text The handset can be configured to show the contents of the display except the soft key bar upside down at incoming calls or messages This setting makes it possible to check th...

Page 96: ...r a change in the system or by turning the handset off and on again 10 7 4 1 Set Time Format 1 Press Menu 2 Select Settings in the menu 3 Select Time Date 4 Press Select 5 Select Time format The actual time format is displayed Selectable time format 12 00 am pm 24 00 6 Press Select to save the setting 10 7 4 2 Set Date Format 1 Press Menu 2 Select Settings in the menu 3 Select Time Date 4 Press Se...

Page 97: ...ng or Back to undo the new setting 10 7 5 Answering The default setting for the handset is to use the Call key when answering a call The answering behavior can be configured to answer the call automatically that is without pressing a key or and in loudspeaking mode It is also possible to set the answering behavior to any key If Any key is selected any key except the End key Sound off key and Mute ...

Page 98: ...is selected the call is connected by lifting the handset out of the charger 6 Press Change to change the setting The check box is marked 7 Press Back to save the setting To remove the setting press Change The check box is unmarked 10 7 6 Change Text size for Messages1 1 Press Menu 2 Enter Settings in the menu 3 Select Messages 4 Select Text size The default text size is Normal 5 Select Normal or L...

Page 99: ...sian Slovak Finnish Suomi Swedish Svenska Turkish Türkçe 5 Press Back 10 7 8 Change Owner ID The Owner ID is set to identify the handset 1 Press Menu 2 Enter Settings in the menu 3 Select Owner ID 4 Enter name identity See 3 1 1 Alphanumeric Keys on page 24 5 Press Save 10 7 9 Alarm Settings TIP It is recommended to configure a shortcut to this menu if it is frequently used see 10 6 Shortcuts on p...

Page 100: ...Select Edit alarm data 5 Enter alarm data 6 Press Save 10 8 Connections 10 8 1 Headset To achieve optimal audio quality with the different headset types it is recommended to select the corresponding headset profile The default setting is microphone on a boom that is the audio is optimized for using a headset with microphone on a boom The headset profile can be changed in the menu as follows 1 Ente...

Page 101: ...ter the menu by pressing the Menu soft key 2 Select Connections in the menu 3 Select Network 4 Select network in the list The handset restarts if the network is changed 10 8 3 In Charger Action You can determine actions to be performed when a handset is placed in the charger 10 8 3 1 Switch the handset off The handset can be switched off automatically when it is placed in the charger When it is re...

Page 102: ... key 2 Select Connections in the menu 3 Select In charger 4 Select Sound off 10 8 3 3 Change profile The handset can change profile automatically when it is placed in the charger WL3 Plus only The profile is changed back when the handset is removed from the charger 1 Enter the menu by pressing the Menu soft key 2 Select Connections in the menu 3 Select In charger 4 Select Other actions 5 Select Ch...

Page 103: ...rmined by a system profile the menu is updated but the setting remains unchanged For example in the figure below left hand view the System Profile SK1 is active as indicated by the system profile name Sys Profile SK1 shown in the handset in idle mode The left soft key Inbox and the middle soft key PTT 4 are determined by the system profile If a user for example attempts to change the middle soft k...

Page 104: ...active to active or vice versa The feature can be triggered by several kinds of events such as moving between different parts of a buildings where a system profile might be appropriate in one location but not required in another The system profile name is displayed when the handset is in idle mode The user should be aware that the characteristics and behaviour of the handset change when the system...

Page 105: ...inistrator to get support Software version Hardware version Licenses WLAN information Network information User ID To enter the Device Information menu press Menu select Settings in the menu and then select Device info For quick access to the Device Information menu in idle mode press the keys DI that is 34 DI as in Device Information 12 2 Administration Menu The handset has a hidden Admin menu for...

Page 106: ...Advanced Functions c12_WL3 fm Administration Menu A31003 M2000 U107 1 7619 1 2017 106 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 107: ...e mode calls the voice mail If the extension number is not available a dialog window Voice mail number not defined is displayed Some systems require that the mailbox extension number is downloaded to the handset refer to the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset 13 2 Receive a Message with Request for Answer In the status bar a message with request for answer is indicated...

Page 108: ...t in the message queue and remain in the message queue until you close them They are shown as unread in the message list and are not shown as read until you have closed them Refer to the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset for information on how to configure the message queue 13 4 Colored Messaging You can receive colored messages in the handset The application that sen...

Page 109: ...splay 4 Click the soft key Send A Message sent confirmation is displayed and the message is sent to the caller 13 6 Answering a Text Message with a Predefined Message To respond to an incoming text message with a predefined message perform the following steps 1 Press the soft key Reply 2 Press the More soft key The Templates option is displayed 3 Press the soft key Select A list of predefined mess...

Page 110: ... of an interactive message Mobile data from the handset can initiate the application to send the interactive message see 13 8 Mobile Data on page 110 The user can then select one action from the list The action can be sending a message back to the application and or dialing a specific number etc 13 8 Mobile Data 13 8 1 Send Mobile Data You can send data entered by a user from the handset by select...

Page 111: ...e service see 10 5 1 Add Services on page 85 13 8 2 Send Mobile Data with a Prefix Mobile data with a prefix is sent from the handset by entering data and then selecting a service Mobile data with prefix can be used to send information to an application in the system The prefix is predefined by the user when programming the service see 10 5 1 Add Services on page 85 ...

Page 112: ...Advanced Messaging c13_WL3 fm Mobile Data A31003 M2000 U107 1 7619 1 2017 112 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 113: ...s coverage area the handset will by default indicate with a short beep and the text No network appears in the display in idle mode It also indicates with a simultaneous red LED vibrator if enabled and a dialog window if enabled by your system administrator The indication is by default repeated every minute for 30 minutes You can turn the sound off by using a long press on or The Volume button down...

Page 114: ...c14_WL3 fm Accessibility and Voice Quality A31003 M2000 U107 1 7619 1 2017 114 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 115: ...ed to the WinPDM see Installation and Operation Manual Portable Device Manager Windows version The Device Manager in WSG see Installation and Operation Manual OpenStage Wireless Service Gateway WSG A TFTP server over the air see Installation and Operation Manual OpenStage Wireless Service Gateway WSG See the Configuration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset To view the handset s soft...

Page 116: ...System Handling c15_WL3 fm Software Upgrade A31003 M2000 U107 1 7619 1 2017 116 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 117: ...with its current charge and ending with the full charge A filled battery icon indicates a fully charged battery 16 1 3 Charge Spare Batteries Spare batteries can be charged with a separate battery pack charger It can char ge six batteries at the same time The Low battery icon is displayed when the battery has 10 or lower of its capacity left In addition a warning signal sounds every minute the LED...

Page 118: ...or or your supplier for information about new batteries Attach the battery as described in the illustration below The battery is easy to replace It is attached inside the battery lid and is connected to the handset in such a way that no improper contact is possible Figure 10 Easy replaceable battery unlock the lid and remove the battery 16 2 Attach the Hinge type Clip Attach the hinge type belt cl...

Page 119: ...al 119 16 3 Attach the Swivel type Clip Attach the swivel type belt clip as described in the illustration below Figure 12 Screw the swivel type clip into position 16 4 Attach Cover for No Clip Attach the enclosed cover as described in the illustration below when no clip is to be used Figure 13 Screw the cover into position ...

Page 120: ...s A31003 M2000 U107 1 7619 1 2017 120 WL3 and WL3 Plus WLAN Handset User Manual 16 5 Replacement of Handsets A handset can be replaced with a new handset if it is broken Refer to the Confi guration Manual WL3 WLAN Handset and WL3 Plus WLAN Handset ...

Page 121: ...7 Troubleshooting This section contains information on how to solve common operational problems and warnings Go through the following lists if you encounter any problems If this checklist does not solve the problem contact your system administrator If others have similar problems there may be a system error ...

Page 122: ...call or the handset is defective Charge the battery change screen saver setting Display Screen saver or contact the system administrator No ringing The sound off icon is on or the ringer volume is set to silent or the handset is defective Long press the Sound off key or Mute button or increase the volume or contact system administrator Not possible to mute the handset by long press on the Sound of...

Page 123: ... 1 7619 1 2017 WL3 and WL3 Plus WLAN Handset User Manual 123 17 2 Error or Warning Messages Refer to the Configuration Manual WL3 WLAN HAndset and WL3 Plus WLAN Handset Remotely updated The handset restarts after a parameter upgrade Fault Probable cause Action or comment ...

Page 124: ...Troubleshooting c17_WL3 fm Error or Warning Messages A31003 M2000 U107 1 7619 1 2017 124 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 125: ...t the handset screen saver to the Black also in call option See Screen Saver on page 62 The battery lifetime and the speech time are highly dependant on which power save mode that is used It is recommended that U APSD is used to achieve optimal battery lifetime Other parameters that can affect the power consumption are Beacon period and DTIM Location in the system will also affect the speech time ...

Page 126: ...Energy Efficiency c18_WL3 fm A31003 M2000 U107 1 7619 1 2017 126 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 127: ...ce Manager PDM Windows version TD 92635EN Installation and Operation Manual Portable Device Manager Windows version TD 92712EN Data Sheet OpenStage Wireless Service Gateway WSG TD 92972EN Installation and Operation Manual OpenStage Wireless Service Gateway WSG TD 92442EN Data Sheet DC3 Desktop Charger TD 92885EN Installation and Operation Manual CR3 Charging Rack TD 92825EN Installation Guide CR4 ...

Page 128: ...Related Documents c19_WL3 fm A31003 M2000 U107 1 7619 1 2017 128 WL3 and WL3 Plus WLAN Handset User Manual ...

Page 129: ... back 55 call waiting 56 conference 54 divert 56 70 71 duration 50 68 end 50 multiple calls 53 transfer 54 volume 53 Call key 22 Call list 50 67 69 Case 23 Central phonebook 52 72 75 Charge battery 117 charging behaviour 101 charging rack 30 Cisco RTLS 65 Clip 24 30 attach 118 119 Coloured messages 108 Company phonebook 52 72 Conference call 54 Contacts 72 76 Customized menu settings 85 D Date 26 ...

Page 130: ...2 Microphone 22 23 Missed calls 70 Mobile data 110 Multifunction button 21 88 Multiple calls 53 Mute button 22 N Navigation key 22 87 Network information 105 select 101 No movement alarm 61 Number input mode 24 O Operating area 113 Out of range 113 Owner ID 26 change 99 P Pause in phone number 25 Phone lock 92 Phonebook 51 52 72 76 PIN code 36 93 Power on off 22 33 Power supply 15 Problems 65 122 ...

Page 131: ...dset User Manual 131 Nur für den internen Gebrauch Index format 96 Transfer call 54 U Upper case 22 25 User ID 105 V Vibrator 90 Voice mail access key 22 Volume earpiece 53 ring signal 89 Volume button 21 W Warning messages 123 WLAN information 105 Write text numbers 25 ...

Page 132: ...Index Nur für den internen Gebrauch A31003 M2000 U107 1 7619 1 2017 132 WL3 and WL3 Plus WLAN Handset User Manual WL3_bkIX fm ...

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