TP-Link Archer C28HP, User Manual

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Q5. What can I do if I cannot access the Internet even though the
configuration is finished?
1. Visit http://tplinkwifi.net , and log in to with the username and password you set for
the router.
2. Go to Status to check WAN status:
If IP Address is a valid one, please try the methods below and try again:
• Your computer might not recognize any DNS server addresses, please manually
configure DNS server.
1 ) Go to DHCP .
2 ) Enter 8.8.8.8 as Primary DNS, and click Save .
Tips: 8.8.8.8 is a safe and public DNS server operated by Google.
• Restart the modem and the router.
1 ) Power off your modem and the router, and leave them off for 1 minute.
2 ) Power on your modem first, and wait about 2 minutes.
3 ) Power on the router, and wait another 1 or 2 minutes and check the Internet
access.
• Reset the router to factory default settings and reconfigure the router.
• Upgrade the firmware of the router.
• Check the TCP/IP settings on the particular device if all other devices can get Internet
from the router.
If the IP Address is 0.0.0.0, please try the methods below and try again:
• Make sure the physical connection between the router and the modem is proper.
• Clone the MAC address of your computer.