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Reference

Speci

À

 cations

Item

SN982M

TCF9786JA

Rated power supply

AC120 V, 60Hz

AC220 V, 50/60Hz

Rated power consumption

836 W

831W

Maximum power consumption

1413 W <When the water supply 

temperature is 32°F(0°C)>

1276 W <When the water supply 

temperature is 32°F(0°C)>

Type

Instantaneous

Power cord length

3.9ft (1.2 m)

Bowl unit features

Flush volume

Floor drain : Full 1.0 gal (3.8L), 

Light 0.87gal (3L)

Floor drain : Full 1.0 gal (3.8L), 

Light 0.87gal (3L) 

Wall drain : Full 1.3 gal (4.8L), 

Light 0.9gal (3.4L)

Water supply system

Direct supply/Pressurized supply

Flush type

Cyclone 

À

 ushing <Siphon type>

Bowl style

Elongated

Anti-freezing

(TCF9786JA only)

Dynamic type Flush volume (dynamic)

8.56 gal/h (32.4 L/h)

Washlet function

Washlet

Spray 
volume

Rear cleansing

About 0.07 to 0.11 gal/min. (About 0.27 to 0.43 L/min.) 

<at 29 PSI (0.2 MPa) water pressure>

Soft rear cleansing

About 0.08 to 0.11 gal/min. (About 0.32 to 0.43 L/min.) 

<at 29 PSI (0.2 MPa) water pressure>

Front cleansing

About 0.08 to 0.11 gal/min. (About 0.29 to 0.43 L/min.) 

<at 29 PSI (0.2 MPa) water pressure>

Wide front cleansing

About 0.09 to 0.11 gal/min. (About 0.35 to 0.43 L/min.) 

<at 29 PSI (0.2 MPa) water pressure>

Water temperature

Temperature adjustable range: OFF, About 86 to 104°F

(About 30 to 40°C)

Heater capacity

1200W

Safety device

Temperature fuse

Back

À

 ow prevention device

Vacuum breaker, check valve

Dryer

Warm air temperature

 

*

Temperature adjustment 

range: About 95 to 140°F 

(About 35 to 60°C)

Temperature adjustment 

range: About 95 to 131°F 

(About 35 to 55°C)

Air

À

 ow volume

10.2 ft

3

/min (0.29 m

3

/min)

Heater capacity

350W

Safety device

Temperature fuse

Heated seat

Surface temperature

Temperature adjustable range: OFF, About 82 to 97°F 

(About 28 to 36°C) 

<In auto energy-saver: About 79°F (About 26°C)>

Heater capacity

49.5W

45.4W

Safety device

Temperature fuse

Deodorizer

Method

0

2

 deodorizing

Air

À

 ow volume

About 5.7 ft

3

/min (About 0.16 m

3

/min)

Power consumption

About 5.3 W

Water supply pressure

Minimum required water pressure: 7 PSI (0.05MPa) <Dynamic>

Maximum water pressure: 110 PSI (0.75MPa) <Static>

Supply water temperature

32 to 95°F (0 to 35°C)

Working ambient temperature

32 to 104°F (0 to 40°C)

Dimensions

W1.3 ft x D2.3 ft x H1.8 ft (W389 mm x D705 mm x H547 mm)

Weight

About 85.5 lb <Top unit 13.9 lb, Bowl unit 71.7 lb> 

(About 38.8 kg <Top unit 6.3 kg, Bowl unit 32.5 kg>)

 Temperature around the warm air outlet measured by TOTO.

 

*

Limited Warranty

1. TOTO warrants its Neorest brand product ("Product") to be free from defects in materials and workmanship during normal use 

when properly installed and serviced, for a period of three (3) years from date of purchase. This limited warranty is extended 
only to the ORIGINAL PURCHASER of the Product and is not transferable to any third party, including but not limited to any 
subsequent purchaser or owner of the Product. This warranty applies only to TOTO Product is purchased and installed in 
North, Central and South America.

2. TOTO's obligations under this warranty are limited to repair, replacement or other appropriate adjustment, at TOTO's option, 

of the Product or parts found to be defective in normal use, provided that such Product was properly installed, used and 
serviced in accordance with instructions.
TOTO reserves the right to make such inspections as may be necessary in order to determine the cause of the defect. TOTO

 

will not charge for labor or parts in connection with warranty repairs or replacements. TOTO is not responsible for the cost of 
removal, return and/or reinstallation of the Product.

3.This warranty does not apply to the following items:

a) Damage or loss sustained in a natural calamity such as fire, earthquake, flood, thunder, electrical storm, etc.
b) Damage or loss resulting from any accident, unreasonable use, misuse, abuse, negligence, or improper care, cleaning, or 

maintenance of the Product.

c) Damage or loss resulting from sediments or foreign matter contained in a water system.
d) Damage or loss resulting from improper installation or from installation of the Product in a harsh and/or hazardous 

environment, or improper removal, repair or modification of the Product. This includes locations where the water pressure 
is above local codes or standards. (NOTE : Product model codes allow a maximum of 80 PSI. Check local codes or 
standards for requirements).

e) Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault of TOTO or which 

the Product is not specified to tolerate, including failure to use the factory equipped cord and plug or use of a loose or faulty 
electrical outlet or use of a current or socket other than a 120V, 60Hz electrical current from a GFI (ground, fused) socket.

f)  Damage or loss resulting from normal and customary wear and tear, such as gloss reduction, scratching or fading over 

time due to use, cleaning practices or water or atmospheric conditions, including but not limited to, the use of bleach, alkali, 
acid cleaners, dry (powder) cleaners or any other abrasive cleaners or the use of metal or nylon scrubbers.

4. If the Danger Label which has been placed over the seams on the back of the Product s top unit is broken or otherwise not 

intact, this limited warranty is void.

5. In order for this limited warranty to be valid, proof of purchase is required. TOTO encourages warranty registration upon 

purchase to create a record of Product ownership at http://www.totousa.com. Product registration is completely voluntary and 
failure to register will not diminish your limited warranty rights.

6. If the Product is used commercially or is installed outside of North, Central or South America, TOTO warrants the Product to 

be free from defects in materials and workmanship during normal use for one (1) year from the date of installation of the 
Product, and all other terms of this warranty shall be applicable except the duration of the warranty.

7. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH VARY FROM 

STATE TO STATE, PROVINCE TO PROVINCE OR COUNTRY TO COUNTRY.

8. To obtain warranty repair service under this warranty, you must take the Product or deliver it prepaid to a TOTO service 

facility together with proof of purchase (original sales receipt) and a letter stating the problem, or contact a TOTO distributor 
or products service contractor, or write directly to TOTO U.S.A., INC., 1155 Southern Road, Morrow, GA 30260 (888) 295 
8134 or (678) 466-1300, if outside the U.S.A. If, because of the size of the Product or nature of the defect, the Product cannot 
be returned to TOTO, receipt by TOTO of written notice of the defect together with proof of purchase (original sales receipt) 
shall constitute delivery. In such case, TOTO

 

 may choose to repair the Product at the purchase'r s location or pay to 

transport the Product to a service facility.

  WARNING! TOTO shall not be responsible or liable for any failure of, or damage to, this Product caused by either 

chloramines in the treatment of public water supply or cleaners containing chlorine (calcium hypochlorite). 
NOTE: The use of a high concentrate chlorine or chlorine related product's can seriously damage the fittings. This damage 
can cause leakage and serious property damage.

  THIS WRITTEN WARRANTY IS THE ONLY WARRANTY MADE BY TOTO. REPAIR, REPLACEMENT OR OTHER 

APPROPRIATE ADJUSTMENT AS PROVIDED UNDER THIS WARRANTY SHALL BE THE EXCLUSIVE REMEDY 
AVAILABLE TO THE ORIGINAL PURCHASER. TOTO SHALL NOT BE RESPONSIBLE FOR LOSS OF THE PRODUCT OR 
FOR OTHER INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES OR EXPENSES INCURRED BY THE ORIGINAL 
PURCHASER, OR FOR LABOR OR OTHER COSTS DUE TO INSTALLATION OR REMOVAL, OR COSTS OF REPAIRS 
BY OTHERS, OR FOR ANY OTHER EXPENSE NOT SPECIFICALLY STATED ABOVE. IN NO EVENT WILL TOTO'S 
RESPONSIBILITY EXCEED THE PURCHASE PRICE OF THE PRODUCT. EXCEPT TO THE EXTENT PROHIBITED BY 
APPLICABLE LAW, ANY IMPLIED WARRANTIES, INCLUDING THAT OF MERCHANTABILITY OR FITNESS FOR USE OR 
FOR A PARTICULAR PURPOSE, ARE EXPRESSLY DISCLAIMED. SOME STATES DO NOT ALLOW LIMITATIONS ON 
HOW LONG AN IMPLIED WARRANTY LASTS, OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR 
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION AND EXCLUSION MAY NOT APPLY TO YOU.

Three Year Limited Warranty

SN982M

(MS982CUMG)

Summary of Contents for NEOREST

Page 1: ...u Place New Delhi 110019 India Phone 91 11 4654 2421 to 26 Fax 91 11 4654 2430 http asia toto com TOTO VIETNAM Co Ltd Ha Noi Branch R 810 Daeha Business Centre 360 Kim Ma St Ba Dình Dist Ha Noi City Phone 84 4 37714354 Fax 84 4 37714355 http toto com vn Da Nang Branch 10th Floor ACB Building 218 Bach Dang Str Hai Chau Dist Da Nang City Phone 84 511 3565261 Fax 84 511 3565262 http toto com vn Ho Ch...

Page 2: ...water due to a power outage or water failure 52 If you cannot operate with the remote control 52 Long Periods of Disuse 53 Freeze Damage Prevention 54 Troubleshooting 55 SpeciÀcations 62 Warranty 63 Basic Operations 16 Automatic Functions Convenience Features 18 Automatic Functions Cleaning Features 20 Temperature Adjustment 22 Energy saver Features 24 Power plug 28 Top unit Bowl Unit 29 Gap betwe...

Page 3: ...y hose to touch the power plug or outlet Doing so may cause condensation resulting in a fire electrical shock heat or a short x Do not do anything that could damage the power cord power plug or toilet seat cord Do not strike yank twist excessively bend damage alter or heat the electrical cords Also do not place anything heavy on bind or pinch the electrical cords Using a damaged electrical cord may...

Page 4: ... wiring has not been completed ask the contractor who did the installation to do it Always switch the breaker on the distribution board to OFF before cleaning or maintenance Doing so may cause electrical shock x Except when using Wand cleaning or Bowl unit cleaning x Always switch the breaker on the distribution board to OFF before removing the top unit Failure to do so could cause a fire or electr...

Page 5: ...ezing during cold months When installing the water filter drain valve make sure that it is securely tightened in its proper position Failure to securely tighten it might cause water leaks x Always flush even after just urinating Failure to do so could result in inadequate flushing and clog the bowl unit causing waste water x overflow and water damage Wipe any urine condensation cleaner water etc that ...

Page 6: ...top unit it may cause a malfunction Do not expose to direct sunlight Doing so may cause temperature changes resulting in changes in color irregular heated seat temperature a remote control malfunction or a Washlet malfunction Use radios etc away from the Washlet The Washlet could cause interference with the radio signal If you use a booster seat for infants or a soft highchair remove it after use ...

Page 7: ...lve Page 32 Water supply valve Page 15 Main display POWER LED SEAT LED CLEAN indicator ENERGY SAVER LED Warm air dryer door Wand door Wand Soft light Body sensor A Page 11 Washlet control panel Heated seat Toilet lid and toilet seat underside Water drain lever Page 53 Cover Toilet seat cushions Left side of top unit Water filter drain valve Right side of top unit Deodorizing filter Page 34 Deodori...

Page 8: ... Side view Loosen Phillips screwdriver Fine tip type Hanger Fastening parts 2 left and right Fastening parts 2 left and right Screw 2 left and right Remote control 2 Remove the remote control from the hanger Screw 2 left and right Wall Hanger Remote control Remove To return Tighten and fix the screws 2 left and right Overtightening may cause damage to parts such as the hanger 2 Turn on the power 1 ...

Page 9: ...o Page 50 PRESSURE You can adjust the water pressure to one of five levels Stronger Softer When you press the flush button the pressure returns to the default setting pressure setting 3 If you do not want to return the wand to the default setting refer to Page 50 PERSONAL SETTING LOCK 1 PERSONAL SETTING LOCK 2 You can store your preferred wand position water pressure and water temperature settings...

Page 10: ... cm away from the toilet seat Opening the toilet lid automatically AUTO OPEN CLOSE When using the toilet seat Toilet lid closes About 90 seconds after you stand up from the toilet seat When the room temperature reaches x about 86 F about 30 C or higher the sensor may not detect properly preventing the toilet lid from opening Open and close with the remote control When the toilet lid is closed with...

Page 11: ...T LED inside the bowl unit lights up during pre mist LED inside the bowl unit lights up during the auto wand cleaning and after mist INDICATOR Lights up when Auto wand cleaning x Auto bowl cleaning or Deodorizer is operating Only when sitting on the toilet seat CLEAN indicator x ON OFF Page 48 CLEAN indicator lights up CLEAN indicator lights up cyclically Automatic Functions Cleansing Features ewa...

Page 12: ...ment Temperature feature selection SEAT WATER DRYER Temperature Adjustment Toilet Seat Warm Water Drying Toilet seat temperature Low High When OFF is set the SEAT x LED will go off When OFF Off Water temperature Low High When OFF Drying air temperature Low High To prevent condensation the water temperature does not drop below 68 F 20 C even when set to OFF 3 Select the temperature level D t t te o...

Page 13: ...ly every day at this time When the energy saver is set When the energy saver time arrives Green Green OFF Auto energy saver Timer energy saver You want to save a lot of energy with auto energy saver and timer energy saver When both auto energy saver and timer energy saver are set auto energy saver operates when timer energy saver is not operating When the energy saver is set When the energy saver ...

Page 14: ...er time Press TIMER repeatedly until you have the time period You can set to 3 6 or 9 hours 3 6 9 OFF When not using the timer energy saver feature Repeatedly press TIMER until the display goes out Not displayed Auto energy saver Timer energy saver This sets auto energy saver with the procedure above This sets timer energy saver with the procedure above It does not matter which feature is set first...

Page 15: ...ug Asia Oceania Middle East Switch the breaker on the distribution board to ON Attention The Washlet is an electric appliance Be careful not to allow water to get inside or leave detergent in the gap between the top unit and the bowl unit Do not push or pull the wand door or the warm air dryer door with undue force May cause damage or malfunctions 2 Maintenance Bowl Unit Perform daily Toilet brush...

Page 16: ...ectly spray cleaner and water Do not force the cleaning lift lever Do not force the toilet seat or lid to move while the top unit is raised up 6 North Central South America Insert the power plug Asia Oceania Middle East Switch the breaker on the distribution board to ON 3 Maintenance Between the top unit and the toilet lid Perform monthly The toilet lid can be removed for thorough cleaning Soft cl...

Page 17: ...e the cover Cover 4 North Central South America Unplug the power plug Asia Oceania Middle East Switch the breaker on the distribution board to OFF 5 Remove the water lter drain valve Loosen with a flat head screwdriver and then pull Water filter drain valve 6 Clean with a tool such as a toothbrush Also remove any dust from inside the hole of the drain valve 7 Reinstall the water lter drain valve In...

Page 18: ...ush firmly until a click sound is heard 5 North Central South America Insert the power plug Asia Oceania Middle East Switch the breaker on the distribution board to ON 35 Maintenance Wand Perform monthly Wand cleaning If you notice dirt Soft cloth soaked in water Toilet paper etc May cause damage 1 Extend the wand Remove the remote control from the hanger then press WAND CLEANING on the 1 backside ...

Page 19: ...board to OFF 5 Loosen the nut on the water supply valve to remove the water lter Use the opening closing tool accessory on the backside of the side panel left Nut Water filter Opening closing tool 6 Remove the water lter and clean with a toothbrush or similar instrument Do not use detergent Do not apply excessive force to the water filter could cause deformation Replace the filter when it is very di...

Page 20: ...ly Automatically open and close the toilet seat and toilet lid LID SEAT LID CLEANING AUTO WAND CLEANING Set whether or not to clean the wand x automatically ON OFF Page 46 AUTO BOWL CLEANING Set whether or not to spray mist in the bowl x unit automatically ON OFF DEODORIZER Set whether or not to deodorize x automatically after sitting on the toilet seat ON OFF LIGHT SOFT LIGHT Set whether or not t...

Page 21: ...ally AUTO FLUSH WAITING TIME You can set the waiting time before automatic flushing after use to about 5 10 or 15 seconds 1 Hold down STOP for about 10 seconds until the entire display panel on the backside of the remote control Àashes 2 Press POSITION 3 Press STOP Settings complete Remote control backside FLUSH STOP The setting changes each time the button is pressed For setting a waiting time to ...

Page 22: ...out 10 seconds until the entire display panel on the backside of the remote control Àashes 2 Hold down OPEN CLOSE for 5 seconds or longer 3 Press STOP Settings complete Remote control backside OPEN CLOSE STOP The setting changes each time the button is pressed For opening closing automatically is displayed on the remote control display panel For not opening closing automatically is not displayed o...

Page 23: ...close the toilet lid and seat SEAT LID Set AUTO OPEN CLOSE 1 Hold down STOP for about 10 seconds until the entire display panel on the backside of the remote control Àashes 2 Press LID OPEN CLOSE 3 Press STOP Settings complete STOP LID OPEN CLOSE WIDE The setting changes each time the button is pressed For setting a waiting time to about 15 seconds You will hear one long beep For setting a waiting...

Page 24: ...ot to deodorize automatically after sitting on the toilet seat DEODORIZER 1 Hold down STOP for about 10 seconds until the entire display panel on the backside of the remote control Àashes 2 Press USER 1 3 Press STOP Settings complete Remote control backside SEAT STOP USER 1 The setting changes each time the button is pressed For setting to ON You will hear one short beep For setting to OFF You wil...

Page 25: ...ndicator INDICATOR 1 Hold down STOP for about 10 seconds until the entire display panel on the backside of the remote control Àashes 2 Press REAR CLEANSING and FRONT CLEANSING at the same time 3 Press STOP Settings complete STOP REAR CLEANSING FRONT CLEANSING DRYER PRESSURE POSITION The setting changes each time the button is pressed For setting to use You will hear one short beep For setting to d...

Page 26: ...nds until the entire display panel on the backside of the remote control Àashes 2 Hold down REAR SOFT for 5 seconds or longer 3 Press STOP Settings complete For returning to the standard position Repeat operations 1 3 Set whether or not to use the personal setting lock PERSONAL SETTING LOCK 1 Hold down STOP for about 10 seconds until the entire display panel on the backside of the remote control À...

Page 27: ...not visit for a long time drain the water The water in the tank may become contaminated and cause skin inflammation or other problems Before draining the water check that the top unit is not lifted up and that the cleaning lift lever Page 30 is retracted to its original position How to drain the water 1 Close the water supply valve Page 55 2 Drain the pipe Remove the remote control from the hanger ...

Page 28: ...take other appropriate measures against freezing temperatures Before starting work set AUTO FLUSH Page 40 and AUTO OPEN CLOSE Page 42 to OFF Dynamic mode This method runs the water for the bowl unit and wand automatically at a fixed interval in order to prevent freezing How to set Page 50 Switch ANTI FREEZING to ON with the remote control x Flashing green The toilet flushes at intervals of about 10...

Page 29: ...ater x 50 20 Bowl unit cleansing Trouble g Please check Ref Page The toilet does not flush even when the button is pressed Page Are the LEDs flickering on the Washlet control panel The tank is filling with water This takes about 60 seconds maximum x The tank is filling with water This takes about 60 seconds maximum Is water available from the water supply Use a bucket full of water to flush 52 Use a b...

Page 30: ...e automatically even though AUTO OPEN CLOSE is set to ON the body sensor may be detecting incorrectly If there is a reflective object in front such as a mirror or glass move the reflective object or use a curtain or other object to block it 42 11 The toilet lid opens on its own reflective object or use a curtain or other object to block it Is the sensor directly exposed to sunlight Do not directly...

Page 31: ...f you hear an operation sound when you sit on the toilet seat Clean the deodorizing filter 46 34 A strange odor is emitted Clean the deodorizing filter 34 Are you using an air freshener or deodorizer that you purchased separately Doing so may reduce the effectiveness of the Washlet deodorizer or cause x strange odors Remove the air freshener or deodorizer The deodorizer is not working Remove the a...

Page 32: ...t in a harsh and or hazardous environment or improper removal repair or modification of the Product This includes locations where the water pressure is above local codes or standards NOTE Product model codes allow a maximum of 80 PSI Check local codes or standards for requirements e Damage or loss resulting from electrical surges or lightning strikes or other acts which are not the fault of TOTO o...

Page 33: ...gives you specific legal rights You may have other rights which vary from country to country 5 T o obtain warranty repair service under this warranty you must take the product or deliver it prepaid to a TOTO service facility together with a letter stating the problem or contact a TOTO distributor or product service contractor or directly to TOTO sales office If because of the size of the product o...

Page 34: ...66 67 MEMO MEMO ...

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