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Troubleshooting Procedures

PORTÉGÉ Z930/Satellite Z930 Series Maintenance Manual (960-887) [CONFIDENTIAL]

2-41

2.7 Keyboard

Troubleshooting

To check if the computer’s keyboard is malfunctioning or not, follow the troubleshooting
procedures below as instructed.

Procedure 1: Diagnostic Test Program Execution Check

Procedure 2: Connector Check and Replacement Check

2.7.1 Procedure 1 Diagnostic Test Program

（

and Windows

）

Execution Check

Execute the Keyboard Test (DIAGNOSTIC TEST), pressed key display test and Touch pad
test (ONLY ONE TEST) in the Diagnostic Program (CD). Refer to Chapter 3,

Tests and

Diagnostics

, for more information on how to perform the test program.

The Fn+Z key is pressed after starting Windows. By repeating the key operation twice, it
checks that keyboard illuminations light up or put out the light.

If an error occurs, go to Procedure 2. If an error does not occur, keyboard is functioning
properly.

2.7.2 Procedure 2 Connector Check and Replacement Check

The connection of cable and board may be defective. Otherwise, they may be faulty.
Disassemble the computer following the steps described in Chapter 4,

Replacement

Procedures

, and perform the following checks:

Check 1

Make sure keyboard cable is firmly connected to CN3230 and CN3241 in the
system board.

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Summary of Contents for Satellite Z930

Page 1: ... CONFIDENTIAL Toshiba Personal Computer PORTÉGÉ Z930 Satellite Z930 Maintenance Manual First edition April 2012 TOSHIBA CORPORATION File Number 960 887 ...

Page 2: ...cceeding computers and manuals are subject to change without notice Therefore Toshiba assumes no liability for damages incurred directly or indirectly from errors omissions or discrepancies between any succeeding product and this manual Trademarks IBM is a registered trademark and IBM PC is a trademark of International Business Machines Corporation Intel Intel SpeedStep Intel Core Celeron and Cent...

Page 3: ...d WARNING Warning indicates the existence of a hazard that could result in bodily injury if the safety instruction is not observed CAUTION Caution indicates the existence of a hazard that could result in property damage if the safety instruction is not observed NOTE Note contains general information that relates to your safe maintenance service Improper repair of the computer may result in safety ...

Page 4: ... how to diagnose and resolve FRU problems Chapter 3 Test and Diagnostics describes how to perform test and diagnostic operations for maintenance service Chapter 4 Replacement Procedures describes the removal and replacement of the FRUs Appendices The appendices describe the following Handling the LCD module Board layout Pin assignments Keyboard scan character codes Key layout Wiring diagrams BIOS ...

Page 5: ...ol as it appears on the keyboard is printed in boldface type Key operation Some operations require you to simultaneously use two or more keys We identify such operations by the key top symbols separated by a plus sign For example Ctrl Pause Break means you must hold down Ctrl and at the same time press Pause Break If three keys are used hold down the first two and at the same time press the third ...

Page 6: ...CONFIDENTIAL Table of Contents Chapter 1 Hardware Overview 1 1 Features 5 1 2 System Unit Block Diagram 11 1 3 3 5 inch Floppy Disk Drive USB External 16 1 4 mSATA SSD 17 1 5 Keyboard 18 1 6 TFT Color Display 19 1 7 Power Supply 20 1 8 Batteries 22 1 9 AC Adapter 25 ...

Page 7: ...shooting 2 32 2 6 mSATA SSD Troubleshooting 2 36 2 7 Keyboard Troubleshooting 2 41 2 8 Touch pad Troubleshooting 2 43 2 9 Display Troubleshooting 2 45 2 10 LAN Troubleshooting 2 47 2 11 Wireless LAN or Wireless LAN Bluetooth Troubleshooting 2 49 2 12 Sound Troubleshooting 2 51 2 13 Memory media SD Card Slot Troubleshooting 2 53 2 14 Fingerprint sensor Troubleshooting 2 54 2 15 Web camera Troublesh...

Page 8: ...37 3 15 NDP Test 3 39 3 16 Expansion Test 3 40 3 17 CD ROM DVD ROM Test 3 42 3 18 Error Code and Error Status Names 3 43 3 19 Hard Disk Test Detail Status 3 46 3 20 ONLY ONE TEST 3 48 3 21 Head Cleaning 3 56 3 22 Log Utilities 3 57 3 23 Running Test 3 59 3 24 Floppy Disk Drive Utilities 3 60 3 25 System Configuration 3 65 3 26 Wireless LAN Test Program Atheros 3 67 3 27 Wireless LAN Test Program I...

Page 9: ...0 4 3 Battery pack 4 13 4 4 Memory module 4 18 4 5 SSD 4 20 4 6 RTC battery LN board 3G card 4 22 4 7 DC fan 4 29 4 8 Fin 4 31 4 9 System board Wireless LAN card 4 33 4 10 Speaker 4 39 4 11 Touch pad Fingerprint sensor board 4 41 4 12 Keyboard 4 48 4 13 Cover assembly LCD assembly 4 51 4 14 LCD 4 55 4 15 Wireless LAN antenna 3G antenna Camera module 4 64 4 16 Hinge 4 81 Appendices Appendix A Handl...

Page 10: ...x PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL Appendix H EC KBC rewrite Procedures H 1 Appendix I Reliability I 1 ...

Page 11: ...1 Hardware Overview PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 1 1 Chapter 1 Hardware Overview ...

Page 12: ...1 Hardware Overview 1 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 ...

Page 13: ... 1 Hardware Overview 1 1 1 Features 5 1 2 System Unit Block Diagram 11 1 3 3 5 inch Floppy Disk Drive USB External 16 1 4 mSATA SSD 17 1 5 Keyboard 18 1 6 TFT Color Display 19 1 6 1 LCD Module 19 1 7 Power Supply 20 1 8 Batteries 22 1 8 1 Main Battery 22 1 8 2 Battery Charging Control 23 1 8 3 RTC battery 24 1 9 AC Adapter 25 ...

Page 14: ...ternal 16 Figure 1 5 ｍSATA SSD 17 Figure 1 6 Keyboard 18 Figure 1 7 LCD module 19 Tables Table 1 1 3 5 inch FDD specifications 16 Table 1 2 ｍSATA SSD specifications 17 Table 1 3 LCD module specifications 19 Table 1 4 Power supply output rating 21 Table 1 5 Battery specifications 22 Table 1 6 Time required for charges 23 Table 1 7 Data preservation time 24 Table 1 8 RTC battery charging data preser...

Page 15: ...TÉGÉ Z930 Satellite Z930 Series computer is equipped with an Intel Processor The PC comes in with one of the following speeds Intel Ivy Bridge Core Frequency System Bus Frequency L3 Cache Size Turbo number of cores number of threads Intel ULT Core i7 3667U BGA 2 00GHz 1600MHz 4MB 3 2GHz 2 4 Intel ULT Core i5 3427U BGA 1 80GHz 1600MHz 3MB 2 8GHz 2 4 Intel ULT Core i5 3317U BGA 1 70GHz 1600MHz 3MB 2...

Page 16: ...e 128GB 256GB USB FDD A 3 5 inch USB FDD accommodates 2HD 1 44MB or 2DD 720KB disks Display The PC comes in with one of the following types 33 8cm 13 3 LCD screen 16 million colors configured with the following resolution HD 1366 horizontal x 768 vertical pixels Interface To external monitor via RGB connector and HDMI connector Keyboard The computer s keyboard layouts are compatible with a 104 105...

Page 17: ...g on the model you purchased The Port with blue color is USB 3 0 port The USB 3 0 port is compliant with USB 3 0 standard and backward compatible with USB 2 0 devices External monitor RGB port This port provides 15 pin analog VGA port This port allows you to connect an external monitor to the computer HDMI out port HDMI out port can connect with Type A connector HDMI cable HDMI cable can send vide...

Page 18: ...Spread Spectrum Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802 11 Standard Bluetooth Some computers in this series have Bluetooth wireless communication function which eliminates the need for cables between electronic devices such as computers printers and mobile phones When it is enabled Bluetooth provides the wireless personal area network environment...

Page 19: ...1 Hardware Overview PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 1 9 Figure 1 1 Front of the computer ...

Page 20: ...1 Hardware Overview 1 10 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 The system unit configuration is shown in figure 1 2 Figure 1 2 System unit configurations ...

Page 21: ...are Overview PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 1 11 1 2 System Unit Block Diagram Figure 1 3 is a block diagram of the system unit Figure 1 3 System unit block diagram ...

Page 22: ...rbo number of cores number of threads Intel ULT Core i7 3667U BGA 2 00GHz 1600MHz 4MB 3 2GHz 2 4 Intel ULT Core i5 3427U BGA 1 80GHz 1600MHz 3MB 2 8GHz 2 4 Intel ULT Core i5 3317U BGA 1 70GHz 1600MHz 3MB 2 6GHz 2 4 Intel ULT Core i3 3217U BGA 1 80GHz 1600MHz 3MB 2 4 Memory Two DDR3 1600 SDRAM slots Memory modules can be installed to provide a maximum of 8GB Memory modules are available in 2048MB 4...

Page 23: ... following functions Gigabit Intel Lewisville WG82579V LM AMT 10 100 1000Mbit Ethernet Gigabit RJ45 1Port WOL support AMT8 0 support Wireless LAN WiMAX Bluetooth One PCI Express Mini Card slot1 Half size WLAN Intel b g n 2x2 MP Non AMT WiDi Atheros 802 11 a g n 13ch HB116 MOW HMC Atheros 802 11 b g n 13ch HB125 MOW HMC WLAN WiMAX Combo Intel 802 16e b g n WiMAX KelseyPeak Non AMT Intel 802 16e b g...

Page 24: ... card miniSD microSD Card and MultiMediaCard Controller RICOH R5U220 Sound Controller PCH built in HD Audio RealTek ALC269 Built in microphone On board Built in speaker Stereo External monophonic microphone input plug Stereo headphone jack Digital volume Hot key type Playback of CD sound supports only digital playback Camera It is BTO correspondence by the built in microphone and a set Connection ...

Page 25: ...IAL 1 15 EC KBC MEC1618 AJZP QS Made by SMSC PSC TMP86FS49BUG made by Toshiba TPM SLB9635 TT 1 2 FW3 19 made by Infineon Sensor Thermistor Magneto metric sensor made by ALPS Use it as a LCD opening and closing sensor Fingerprint sensor Made by Authen Tec It mounts between the Touchpad buttons ...

Page 26: ...formatted 2DD and 1 44MB formatted 2HD disks The FDD is shown in figure 1 4 The specifications for the FDD are listed in Table 1 1 Figure 1 4 3 5 inch FDD USB External Table 1 1 3 5 inch FDD specifications Items TEAC FD 05PUB 337 G8AC0000B320 720KB mode 1 44MB mode Data transfer rate FDD part 250K bits second 500K bits second USB Full speed mode 12M bits second Disk rotation speed 300rpm Track den...

Page 27: ...TA SSD are listed by the table 1 4 Figure 1 5 ｍSATA SSD Table 1 2 ｍSATA SSD specifications Items Specifications TOSHIBA G8BC0008S120 G8BC0008S250 Outline Width mm 30 00 0 0 3 mm Dimensions Height mm 3 95 mm max Length mm 50 95 0 0 3 mm Weight g 8 5 g typ Storage size formatted 64GB 128GB Data transfer speed Access time 0 5 ms Typical Host Interface 300MB s Sustained Data Read Ave 180MB s 1 Sustain...

Page 28: ...d layouts are compatible with a 104 105 key enhanced keyboard by pressing some keys in combination all of the 104 105 key enhanced keyboard functions can be performed on the computer Figure 1 6 is a view of the keyboard See Appendix E about a layout of the keyboard Figure 1 6 Keyboard The stamp of a keyboard back light on Windows key ...

Page 29: ...the light source and can display a maximum of 16M colors with 1 366 x 768 resolutions Figure 1 7 shows a view of the LCD module and Table 1 7 lists the specifications Figure 1 7 LCD module Table 1 3 LCD module specifications Item Samsung 13 3 HD 200 LD Non CSV G33C00072110 13 3 HD 200 LD CSV G33C00071110 Number of Dots 1 366 W x 768 H Dot pitch mm 0 2148 H x0 2148 V Active area mm 293 42 H x164 97...

Page 30: ...apter is connected to the computer 2 Detects DC output and circuit malfunctions 3 Controls the battery icon and DC IN icon 4 Turns the battery charging system on and off and detects a fully charged battery 5 Turns the power supply on and off 6 Provides more accurate detection of a low battery 7 Calculates the remaining battery capacity 8 Controls the transmission of the status signal of the main b...

Page 31: ...1 Hardware Overview PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 1 21 Table 1 4 Power supply output rating ...

Page 32: ...ons are listed in Table 1 9 Table 1 5 Battery specifications Battery name Material Output voltage Capacity Main battery G71C000CH310 Lithium Ion 10 8 V 8Cell 47Wh RTC battery GDM710000069 NiMH 2 4 V 16 mAh 1 8 1 Main Battery The removable main battery pack is the computer s main power source when the AC adaptor is not attached The main battery maintains the state of the computer when the computer ...

Page 33: ...charge When the system is powered off and when the system is powered on Table 1 10 lists the charging time required for charges Table 1 6 Time required for charges Battery type Power on hours Power off hours Battery 8Cell 47Wh about 3 5 to 8 0 About 3 0 NOTE The time required when the system is powered on is affected by the amount of power the system is consuming Use of the fluorescent lamp and fr...

Page 34: ...on preservation time Standby About 4 days 8Cell 47Wh Shutdown About 90 days 8Cell 47Wh 1 8 3 RTC battery The RTC battery provides power to keep the current date time and other setup information in memory while the computer is turned off Table 1 12 lists the charging time and data preservation period of the RTC battery Table 1 8 RTC battery charging data preservation time Status Time Charging Time ...

Page 35: ...lso used to charge the battery Table 1 13 lists the AC adapter specifications Table 1 9 AC adapter specifications Parameter Specification G71C000AR210 G71C000E6210 G71C000E6310 2 pin G71C000AS110 3 pin Power 45W Input voltage 100V 240V Input frequency 50Hz to 60Hz Input current 1 3 A 100V 240V B Output voltage 19V Output current 2 37A ...

Page 36: ...1 Hardware Overview 1 26 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 ...

Page 37: ...Troubleshooting Procedures PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 2 1 Chapter 2 Troubleshooting Procedures ...

Page 38: ...Troubleshooting Procedures 2 2 PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 2 ...

Page 39: ...31 2 4 4 Procedure 4 Replacement Check 2 31 2 5 USB FDD Troubleshooting 2 32 2 5 1 Procedure 1 FDD Head Cleaning Check 2 32 2 5 2 Procedure 2 Diagnostic Test Program Execution Check 2 33 2 5 3 Procedure 3 Connector Check and Replacement Check 2 34 2 6 mSATA SSD Troubleshooting 2 36 2 6 1 Procedure 1 Partition Check Not Used 2 36 2 6 2 Procedure 2 Message Check 2 37 2 6 3 Procedure 3 Format Check N...

Page 40: ...ntennas Connection Check 2 49 2 11 3 Procedure 3 Replacement Check 2 50 2 12 Sound Troubleshooting 2 51 2 12 1 Procedure 1 Diagnostic Test Program Execution Check 2 51 2 12 2 Procedure 2 Connector Check 2 51 2 12 3 Procedure 3 Replacement Check 2 52 2 13 Memory media SD Card Slot Troubleshooting 2 53 2 13 1 Procedure 1 Check on Windows OS 2 53 2 13 2 Procedure 2 Connector Check and Replacement Che...

Page 41: ...NTIAL 2 5 Figures Figure 2 1 Troubleshooting flowchart 1 2 2 9 Tables Table 2 1 Battery icon 2 13 Table 2 2 DC IN icon 2 14 Table 2 3 Error code 2 16 Table 2 4 Debug port error status 1 2 pending 2 26 Table 2 5 FDD error code and status 2 33 Table 2 6 2 5 Hard disk drive error code and status 2 39 ...

Page 42: ...ave in 3 3 Setting of the hardware configuration in order to save the DMI information from system board to floppy disk 2 After replacing the system board execute the subtest04 DMI information recovery and subtest08 System configuration display in 3 3 Setting of the hardware configuration in order to copy the DMI information and system information from the floppy disk 3 Also update with the latest ...

Page 43: ...887 CONFIDENTIAL 2 7 There are following two types of connections in the figure of board and module connection in and after 2 3 Power Supply Troubleshooting 1 Cable connection is described in the figure as line 2 Pin connection is described in the figure as arrow e g Connection of modem ...

Page 44: ...termining which troubleshooting procedures to execute Before going through the flowchart steps verify the following Ask him or her to enter the password if a password is registered Verify with the customer that Toshiba Windows is installed on the hard disk Non Windows operating systems can cause the computer to malfunction Make sure all optional equipment is removed from the computer ...

Page 45: ...Troubleshooting Procedures PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 2 9 Figure 2 1 Troubleshooting flowchart 1 2 ...

Page 46: ...RTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL Figure 2 1 Troubleshooting flowchart 2 2 Insert the diagnostic disk into the ODD Then hold down the C key and start the computer to run the diagnostic test program ...

Page 47: ...is found on the keyboard test DIAGNOSTICS TEST and pressed key display test ONLY ONE TEST perform the Keyboard Troubleshooting Procedures in Section 2 7 6 If an error is found on the touch pad test ONLY ONE TEST perform the touch pad Troubleshooting Procedures in Section 2 8 7 If an error is detected on the display test perform the Display Troubleshooting Procedures in Section 2 9 8 If an error is...

Page 48: ...bleshooting Procedures 2 12 PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 15 If a malfunction is detected on the HDMI perform the HDMI Troubleshooting Procedures in Section 2 17 ...

Page 49: ...wer Status Check The following icons indicate the power supply status Battery icon DC IN icon The power supply controller displays the power supply status with the Battery icon and the DC IN icon as listed in the tables below Table 2 1 Battery icon Battery icon Power supply status Lights orange Battery is charged and the external DC is input It has no relation with ON OFF of the system power Light...

Page 50: ...a malfunction the DC IN icon blinks orange It shows an error code When the icon is blinking perform the following procedure 1 Remove the battery pack and the AC adapter 2 Re attach the battery pack and the AC adapter If the icon is still blinking after the operation above check the followings Check 1 If the DC IN icon blinks orange go to Procedure 2 Check 2 If the DC IN icon does not light go to P...

Page 51: ...processor detects a malfunction the DC IN icon blinks orange The blink pattern indicates an error as shown below Start Off for 2 seconds Error code 8 bit 1 On for one second 0 On for half second Interval between data bits Off for half second The error code begins with the least significant digit Example Error code 11h Error codes are given in hexadecimal format Start ...

Page 52: ...n battery 3 h 2nd battery 4 h S3V output 5 h A0 E5V output 6 h A0 E3V output 7 h 1R5 B1V output 8 h PPV output 9 h A h IGD PGV output B h C h VCCSA_P0V output D h PTV output E h F h DC power supply AC adapter Error code Meaning 10h AC Adapter output voltage is over 20 92V 11h Common Dock output voltage is over 20 92V 12h Current from the DC power supply is over 3 89A 13h Current from the DC power ...

Page 53: ...cond battery charge current is over 2 7A 34h The compensation value of 0A is not within the limits from design data 400mA 35h Second battery charge current is over 0 3A S3V output Error code Meaning 40h S3V voltage is over 3 47V 45h S3Vvoltage is under 3 14V 46h S3V voltage is under 3 14V or less when the computer is booting up AO E5V output Error code Meaning 50h AO E5V voltage is over 6 00V 51h ...

Page 54: ...or code Meaning 70h 1R5 B1V voltage is over 1 80V 71h 1R5 B1V voltage is under 1 28V when the computer is powered on 72h 1R5 B1V voltage is under 1 28V when the computer is booting up 73h 1R5 B1V power supply showed the normal range at the time of BV power supply stop 74h 1R5 B1V voltage is under 1 28V when BV power is maintained PPV output Error code Meaning 80h PPV voltage is over 1 80V IGD PGV ...

Page 55: ...The sub clock does not oscillate Check 2 In the case of error code 10h or 12h Make sure the AC adapter and AC power cord are firmly plugged into the DC IN 19 V socket and wall outlet If the cables are connected firmly go to the following step Connect a new AC adapter and AC power cord If the problem still occurs go to Procedure 5 Check 3 In the case of error code 21h Go to Procedure 3 Check 4 For ...

Page 56: ...plugged into the DC IN jack and wall outlet If these cables are connected firmly go to Check 2 Check 2 Replace the AC adapter and the AC power cord with new ones If the DC IN icon does not light go to Procedure 5 If the battery icon does not light go to Check 3 Check 3 Make sure the battery pack is installed in the computer correctly If the battery is properly installed and the battery icon still ...

Page 57: ...st it in the right temperature If the battery pack is still not charged go to Check 5 Check 5 Replace the battery pack with a new one If the battery pack is still not charged go to Procedure 5 2 3 5 Procedure 5 Replacement Check The power is supplied to the system board by the AC adapter If either the AC adapter or the system board was damaged perform the following Checks To disassemble the comput...

Page 58: ...is section describes how to determine if the system board is malfunctioning or not Start with Procedure 1 and continue with the other procedures as instructed The procedures described in this section are Procedure 1 Message Check Procedure 2 Debugging Port Check Procedure 3 Diagnostic Test Program Execution Check Procedure 4 Replacement Check ...

Page 59: ...ta is lost If you press the F1 key as the message instructs the SETUP screen appears to set the system configuration If error message b appears often when the power is turned on replace the RTC battery If any other error message is displayed perform Check 2 a Bad HDD type Check system Then press F1 key b Bad RTC battery Check system Then press F1 key c Bad configuration Check system Then press F1 ...

Page 60: ...error message 19 20 or 21 is displayed go to the HDD Troubleshooting Procedures If error message 22 is displayed go to the USB FDD Troubleshooting Procedures 1 PIT ERROR 2 MEMORY REFRESH ERROR 3 TIMER CH 2 OUT ERROR 4 CMOS CHECKSUM ERROR 5 CMOS BAD BATTERY ERROR 6 FIRST 64KB MEMORY ERROR 7 FIRST 64KB MEMORY PARITY ERROR 8 VRAM ERROR 9 SYSTEM MEMORY ERROR 10 SYSTEM MEMORY PARITY ERROR 11 EXTENDED M...

Page 61: ... connect a debug port test cable to connector CN3110 of a system board 2 Connect the RS 232C Cross cable to the PC that displays the test results 4 Boot the computer in MS DOS mode 5 Execute GETDPORT COM in the text menu in CPU REAL mode Insert the FD for starting D port into USB FDD and input FD starting drive dport The D port status is displayed in the following form 6 When the D port status is ...

Page 62: ...OSROM IC3001 BIOS ROM F006 Updating judging of BIOS and EC BIOSROM IC3001 BIOS ROM F007 Memory initialization start PCH IC1600 PCH F008 Memory initialization end PCH IC3001 BIOS ROM F009 Loader start to a system part BIOSROM IC3001 BIOS ROM F00A Deployment start to a system part BIOSROM IC3001 BIOS ROM F00B Updating judging of BIOS and EC BIOSROM IC3001 BIOS ROM F00C Update process start of BIOS a...

Page 63: ... Conn F106 EC Evart initialization EC IC3200 EC KBC F107 USB Legacy initialization PCH IC1600 PCH F108 Device Lock main processing start RAM IC1420 IC1421 IC1430 IC1431 IC1440 IC1441 IC1450 IC1451 RAM CN1410 RAM Conn F109 Device Lock device processing start RAM IC1420 IC1421 IC1430 IC1431 IC1440 IC1441 IC1450 IC1451 RAM CN1410 RAM Conn F10A End of Device Lock main processing RAM IC1420 IC1421 IC14...

Page 64: ...41 IC1450 IC1451 RAM CN1410 RAM Conn F115 Logo display start VGA IS1050 CPU IC1600 PCH F116 Start of IDE Bus initializatio n PCH IC1600 PCH F117 End of IDE Bus initializatio n PCH IC1600 PCH F118 Waiting start for key detecti on EC IC3200 EC KBC F119 Waiting end for key detectio n EC IC3200 EC KBC F11A Waiting start for USB de vice detection PCH IC1600 PCH F11B Waiting end for USB dev ice detectio...

Page 65: ...IC1440 IC1441 IC1450 IC1451 RAM CN1410 RAM Conn F802 S5 shift start RAM IC1420 IC1421 IC1430 IC1431 IC1440 IC1441 IC1450 IC1451 RAM CN1410 RAM Conn F803 USB electric supply setting start PCH EC IC1600 PCH IC3200 EC KBC F804 completion of a USB electri c supply setting PCH EC IC1600 PCH IC3200 EC KBC F805 Shutdown processing RAM IC1420 IC1421 IC1430 IC1431 IC1440 IC1441 IC1450 IC1451 RAM CN1410 RAM...

Page 66: ... debug port test Check 1 If the D port is status F11Eh or F120h is displayed go to HDD Trouble shooting Procedure in Section 2 6 Check 2 If any other D port status error code is displayed perform Procedure 3 D port error code is as follows Error code Contents F003h or F004h SC initialization error F00Bh BIOS update error F117h Exception check error F121h Clock generator error ...

Page 67: ... 2 Memory test 3 Keyboard test 4 Display test 5 Floppy Disk test 6 Printer test It is not supported 7 Async test It is not supported 8 Hard Disk test 9 Real Timer test 10 NDP test 11 Expansion test 12 CD ROM DVD ROM test 13 Only One test 14 Wireless LAN test 15 LAN Modem Bluetooth IEEE1394 test 16 Sound test If an error is detected during these tests go to Procedure 4 2 4 4 Procedure 4 Replacement...

Page 68: ...e 3 Connector Check and Replacement Check 2 5 1 Procedure 1 FDD Head Cleaning Check FDD head cleaning is one option available in the Diagnostic Program After connecting ODD insert the Diagnostics Disk CD in the floppy disk drive Turn on the computer and run the test And then clean the USB FDD heads using the cleaning kit If the USB FDD still does not function properly after cleaning go to Procedur...

Page 69: ...Table 2 7 If any other errors occur while executing the FDD diagnostics test go to Check 1 Table 2 5 FDD error code and status Code Status 01h Bad command 02h Address mark not found 03h Write protected 04h Record not found 06h Media replaced 08h DMA overrun error 09h DMA boundary error 10h CRC error 20h FDC error 40h Seek error 60h FDD not drive 80h Time out error Not ready EEh Write buffer error ...

Page 70: ...le and board may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 Replacement Procedures and perform the following checks USB FDD can be connected to the following 3 ports USB port on LAN 3G USB 3 0 board 1 port and System board 2 ports Check 1 Make sure USB FDD is firmly connected to USB port If the connection is loose connect firmly an...

Page 71: ...or can not be broken Check 2 Connect USB FDD to other USB port and check if it works properly If it does not work properly perform Check 3 Check 3 USB FDD may be faulty Replace it with a new one If the problem still occurs perform Check 4 Check 4 LAN 3G USB 3 0 board and FPC may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operat...

Page 72: ...and start the computer Perform the following checks Note Partition Check cannot be performed in Diagnostics Disk CD Check 1 Input C and press Enter If you cannot change to drive C go to Check 2 If you can change to drive C go to Procedure 2 Check 2 Input FDISK and press Enter Choose Display Partition Information from the FDISK menu If drive C is listed in the Display Partition Information go to Ch...

Page 73: ...ROR After 5 seconds this message will disappear Check 2 If either of the following messages appears go to Check 3 If the following messages do not appear perform Check 4 Insert system disk in drive Press any key when ready or Non System disk or disk error Replace and press any key when ready Check 3 Using the SYS command of the DOS transfer the system to the 2 5 HDD If the system is not transferre...

Page 74: ...ual for the operation of DOS For the format by the test program refer to the Chapter 3 Check 1 Format the 2 5 HDD using DOS FORMAT command Type as FORMAT C S U If the 2 5 HDD can not be formatted perform Check 2 Check 2 Using the DOS FDISK command set the 2 5 HDD partition If the partition is not set go to Check 3 If it is set format the 2 5 HDD using MS DOS FORMAT command Check 3 Using the Diagno...

Page 75: ...odes and statuses are described in Table 2 8 If an error code is not displayed but the problem still occurs go to Procedure 5 Table 2 6 2 5 Hard disk drive error code and status Code Status 05 HDD HDC NOT RESET ERROR 07 HDD DRIVE NOT INITIALIZE 09 HDD DMA BOUNDARY ERROR 0B HDD BAD TRACK ERROR BB HDD UNDEFINED ERROR 08 HDD OVERRUN ERROR DRQ ON 01 HDD BAD COMMAND ERROR 02 HDD ADDRESS MARK NOT FOUND ...

Page 76: ...d perform the following checks Check 1 Make sure the mSATA SSD is connected to CN1910 on the system board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2 Check 2 The mSATA SSD may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists...

Page 77: ...in the Diagnostic Program CD Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program The Fn Z key is pressed after starting Windows By repeating the key operation twice it checks that keyboard illuminations light up or put out the light If an error occurs go to Procedure 2 If an error does not occur keyboard is functioning properly 2 7 2 Procedure 2 Connect...

Page 78: ...and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Keyboard may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 System board may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures ...

Page 79: ...ostic Program CD Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If an error occurs go to Procedure 2 If an error does not occur touch pad is functioning properly 2 8 2 Procedure 2 Connector Check and Replacement Check The connection of the cable and board may be defective Otherwise they may be faulty Disassemble the computer following the steps des...

Page 80: ...uctions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 3 Check 3 Touch Pad LED board or the FPC may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 4 Check 4 System board may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures ...

Page 81: ... Procedure 1 Diagnostic Test Program Execution Check The Display Test program is stored on the computer s Diagnostics disk This program checks the display controller on the system board Insert the Diagnostics disk CD in the computer s floppy disk drive turn on the computer and run the test Refer to Chapter 3 Tests and Diagnostics for details If an error is detected go to Procedure 2 Procedure 2 Co...

Page 82: ...CD cable with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 2 Check 2 Replace the LCD module with a new one following the instructions in Chapter 4 Replacement Procedures and test the display again If the problem still exists perform Check 3 Check 3 The display controller on the system board may be dama...

Page 83: ...m Bluetooth IEEE1394 test program Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If any error is detected by the test go to Procedure 2 2 10 2 Procedure 2 Connector Check and Replacement Check LAN cable is connected to system board If LAN malfunctions the connection of the cable and board may be defective Otherwise they may be faulty Check 1 Make s...

Page 84: ...Check 3 LAN 3G USB 3 0 board or the FPC may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 4 Check 4 System board may be faulty Replace it with a new one following the instruction in Chapter 4 Replacement Procedure ...

Page 85: ...LAN test or Bluetooth test program to check the transmitting receiving function of wireless LAN or Bluetooth You will need a second computer that can communicate by wireless LAN or Bluetooth Perform the test following the instructions described in Chapter 3 Tests and Diagnostics If the computer passes the test the function is correctly working If the computer does not pass the test perform Procedu...

Page 86: ... problem still occurs go to the procedure 3 2 11 3 Procedure 3 Replacement Check Wireless LAN card wireless LAN antenna or system board may be faulty Refer to Chapter 4 Replacement Procedures for instructions on how to disassemble the computer and then perform the following checks Check 1 Wireless LAN antenna may be faulty Replace it with a new one following the instructions in Chapter 4 Replaceme...

Page 87: ...eck Procedure 3 Replacement Check 2 12 1 Procedure 1 Diagnostic Test Program Execution Check Execute the Sound test in Sound Test program disk Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program If any error is detected by the test go to Procedure 2 2 12 2 Procedure 2 Connector Check The connection of sound system is shown in the following figure As the...

Page 88: ...k 6 Check 2 External microphone may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 6 Check 3 Internal microphone may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform Check 6 Check 4 Speaker Right may be faulty Replace it with a new on...

Page 89: ...data in the SD Card can be read If the card is not recognized or data are not red go to Procedure 2 2 13 2 Procedure 2 Connector Check and Replacement Check The SD Card is connected to IS2130 on the System board SD Card supports SD memory card Multimedia card As the connection may be defective disassemble the computer and check each connection If the problem still occurs go to Check 1 Check 1 SD C...

Page 90: ... follow the troubleshooting procedures below as instructed When failed in Procedure 1 to Procedure 3 execute Procedure 4 ll Procedure 1 Setting Windows Log ON password Procedure 2 Registration of fingerprint Procedure 3 Authentication of fingerprint Procedure 4 Connector Check and Replacement Check CAUTION Scan your finger shown below 1 Lay your finger straight to the sensor and put lightly the fi...

Page 91: ...usly enrolled fingerprints is selected again the latest information will be enrolled and any previous information over written 4 The Fingerprint Enrollment screen will be displayed and the tutorial will begin First click Replay video and confirm the proper movement for the finger you wish to register Then confirm the message displayed on this screen and ensure that there is a check mark in the Run...

Page 92: ...ingerprint 1 Turn on the computer to start up Windows 2 In the Windows logon window put lightly the first joint of your finger registered and slide your finger sideways When authenticated Success is displayed in the fingerprint authentication display When not authenticated well warning message appears If you fail continually five times or more you can not use the fingerprint authentication about t...

Page 93: ...g the steps described in Chapter 4 Replacement Procedures and perform the following checks Check 1 Make sure the cables are firmly connected to the Finger pad board and system board If the connection is loose reconnect firmly and repeat Procedure 1 If the problem still occurs go to Check 2 Check 2 Finger Sensor board or the FPC may be faulty Replace it with a new one following the instructions in ...

Page 94: ...Check 3 Touch Pad LED board or the FPC may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures If the problem still occurs perform Check 4 Check 4 System board may be faulty Replace it with a new one following the instructions in Chapter 4 Replacement Procedures ...

Page 95: ...e Camera Assistant Software which is originally prepared in the computer to check if the web camera can record replay still images and moving images including sound without problems The following screens will be displayed if the Web camera application installed in the computer is started The starting method Start all program TOSHIBA media entertainment Web camera application It chooses in the abov...

Page 96: ...pter 4 and perform the following checks Check 1 If the connection is loose reconnect it firmly and check each connection If the problem still occurs perform Check 2 Check 2 If web camera does not work properly the image from a web camera cannot be displayed web camera may be faulty Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still occurs perform...

Page 97: ...ck Make sure the wireless switch ON side of the computer is turned If it is not slide the switch toward the ON side to turn it on Refer to Chapter 3 Tests and Diagnostics for more information on how to perform the test program Check 1 Execute test program for the 3G function to check the transmitting receiving function of the 3G You will need a second computer that can communicate by the 3G 3G tes...

Page 98: ...ent Procedures If the problem still exists perform Check 2 Check 1 3G card may be defective or damaged Replace it with a new one following the steps in Chapter 4 Replacement Procedures If the problem still exists perform Check 2 Check 2 3G antennas may be defective or damaged Replace the antennas with new ones following the steps in Chapter 4 Replacement Procedures If the problem still exists perf...

Page 99: ...the HDMI out port on the computer To connect monitor follow the steps as detailed below Note As the port operation of all HDMI High Definition Multimedia Interface monitors have not been confirmed some HDMI monitors may not function properly Connecting the HDMI out port 1 Plug one end of the HDMI cable into the HDMI out port of the HDMI device 2 Plug the other end of the HDMI cable into the HDMI o...

Page 100: ...tart Control Panel Hardware and Sound Sound 2 In the Playback tab select the playback device which you want to switch to 3 To use the internal speakers on your computer select Speakers To use the television or the external monitor that you have connected to the computer select a different playback device 4 Click the Set Default button 5 Click OK to close the Sound dialog Settings for display video...

Page 101: ...nd Replacement Check The connection of cables boards and module may be defective Otherwise they may be faulty Disassemble the computer following the steps described in Chapter 4 and perform the following checks Check 1 Make sure the HDMI TV is connected to CN5350 on the system board If any of the connections are loose reconnect firmly and repeat Procedure 1 If there is still an error go to Check 2...

Page 102: ...ns in Chapter 4 Replacement Procedures If the problem still exists perform Check 4 Check 4 HDMI TV may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures and check the operation If the problem still exists perform Check 5 Check 5 System board may be damaged Replace it with a new one following the instructions in Chapter 4 Replacement Procedures ...

Page 103: ...Tests and Diagnostics PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 3 1 Chapter 3 Tests and Diagnostics ...

Page 104: ...Tests and Diagnostics 3 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 3 ...

Page 105: ...eatrun test program 3 16 3 3 Setting of the hardware configuration 3 17 3 4 Heatrun Test 3 19 3 5 Subtest Names 3 20 3 6 System Test 3 22 3 7 Keyboard Test 3 25 3 8 Display Test 3 26 3 9 Floppy Disk Test 3 29 3 10 Printer Test 3 31 3 11 Async Test 3 33 3 12 Hard Disk Test 3 34 3 14 Real Timer Test 3 37 3 15 NDP Test 3 39 3 16 Expansion Test 3 40 3 17 CD ROM DVD ROM Test 3 42 3 18 Error Code and Er...

Page 106: ...ram Atheros 3 67 3 27 Wireless LAN Test Program Intel made a b g n Setting up of REF PC 3 69 3 28 Wireless LAN Test Program on DUT PC Intel made 3 74 3 29 LAN Modem Bluetooth IEEE1394 Test Program 3 78 3 29 1 LAN test 3 78 3 29 2 Modem test Not Used 3 81 3 29 3 Bluetooth test 3 82 3 29 4 IEEE1394 test Not Used 3 84 3 30 Sound Test program 3 85 3 31 SETUP 3 86 3 31 1 Function Description 3 86 3 31 ...

Page 107: ...on of Test Equipment 3 143 3 35 2 How to start T D 3 146 3 35 3 Test Operating Procedure 3 150 3 35 4 Error Code Status 3 152 3 35 5 Task Function 3 154 3 35 6 Detail of Each Test Function 3 157 3 36 Maintenance WinPE FreeDos Test Program Supplementary Information 3 171 3 36 1 Details of HTML Log File 3 171 3 37 Maintenance WinPE FreeDos Test Program Supplementary Information 3 174 3 37 1 Outline ...

Page 108: ...930 Satellite Z930 Series Maintenance Manual 960 887 Tables Table 3 1 Subtest names 1 2 3 20 Table 3 2 Error codes and error status names 1 3 3 43 Table 3 3 Hard disk controller status register contents 3 46 Table 3 4 HDC Error register contents 3 47 ...

Page 109: ...st The Diagnostics Programs Repair Main are stored on some Diagnostic Disks There are Service Program Modules DIAGNOSTIC MENU and the Test Program Modules DIAGNOSTIC TEST MENU on the Diagnostic Disk CD The Hardware Initial information Setting Tool DMI Entry utility consists of some programs that write the hardware information or displays the current information of the computer It is also included ...

Page 110: ...LAN TEST Wireless LAN TEST disk LAN Modem Bluetooth IEEE1394 TEST LAN Modem Bluetooth IEEE1394 TEST disk Sound TEST Sound TEST disk You will need the following equipment to perform some of the Diagnostic test programs USB FDD The Diagnostic Disks T D for maintenance CD LAN Modem Bluetooth IEEE1394 for maintenance wireless LAN for maintenance and Sound for maintenance A formatted working disk Flopp...

Page 111: ...nd connector Expansion test Not necessary for this model 3 1 2 H W Hardware initial information setting tool The H W initial information setting tool consists of the following programs Initial configuration DMI information save DMI information recovery System configuration display E2PROM test MAC GUID DMI You will need the following equipment to perform some of the programs The Diagnostics Disk Ma...

Page 112: ...em board is exchanged and DMI information is not written in a setup is performed here Refer to 3 3 Setting of the hardware configuration subtest 01 Entry of the DMI information DMI Write program VX XX for details Procedure 2 The check and update of BIOS information The BIOS version of a computer is checked and when it is not the latest version it updates The following menu is displayed on a screen...

Page 113: ...lection Y Pressing on an Enter key will start EC KBC update Then since a computer restarts it begins from the step 2 In addition when not updating press N key is pressed and then Enter key NOTE 1 Connect the AC adapter and the charged battery to the computer when you update the BIOS or EC KBC 2 Do not turn off the power while you are updating the BIOS or EC KBC If the update fails it might be impo...

Page 114: ...al information setting tool press 1 and Enter To start the Heatrun test press 2 and Enter NOTE When replacing the system board be sure to execute the following procedures 1 Before replacing the system board execute subtest03 DMI information save in 3 3 Setting of the hardware configuration in order to save the DMI information from system board to floppy disk 2 After replacing the system board exec...

Page 115: ...onal computer XXXXXX DIAGNOSTICS version X XX c copyright TOSHIBA Corp 20XX DIAGNOSTICS MENU 1 DIAGNOSTIC TEST 2 ONLY ONE TEST 3 4 HEAD CLEANING 5 LOG UTILITIES 6 RUNNING TEST 7 FDD UTILITIES 8 SYSTEM CONFIGURATION 9 EXIT TO MS DOS NOTE To exit the DIAGNOSTIC TEST MENU press the Esc key If a test program is in progress press Ctrl Break to exit the test program If a test program is in progress pres...

Page 116: ...TER TEST It is not supported 7 ASYNC TEST It is not supported 8 HARD DISK TEST 9 REAL TIMER TEST 10 NDP TEST 11 EXPANSION TEST 12 CD ROM DVD ROM TEST 88 ERROR RETRY COUNT SET FDD HDD 99 EXIT TO DIAGNOSTICS MENU NOTE Only when a 2nd HDD is installed in the computer There is a second hard disk message appears in the display Functions 1 through 12 are the Diagnostic Tests Function 88 sets the floppy ...

Page 117: ...ENU 01 ROM checksum 02 Fan ON OFF 03 Geyserville 04 Quick charge 05 DMI read 99 Exit to DIAGNOSTIC TEST MENU NOTE The menu displayed by your computer may be slightly different from the one shown above Select the desired subtest number from the subtest menu and press Enter The following message will appear TEST LOOP YES or NO ERROR STOP YES or NO Use the right and left arrow keys to move the cursor...

Page 118: ... Restarts the test from the error Selecting NO keeps the test running even if an error is found When an error occurred the error status is displayed and one error is added to the error counter Table 3 1 in section 3 6 describes the function of each test on the subtest menu Table 3 2 in section 3 19 describes the error codes and error status for each error 3 2 2 H W initial information setting tool...

Page 119: ...r key input After solving the problem the program executes the item again Setting of the CPU set table Setting of the micro code Setting of the EHSS Inputting and writing of DMI information When the DMI information is displayed the following messages appear in order Input each information If you do not replace the PCB the DMI information should not be changed 1 Enter Model Name is displayed Input ...

Page 120: ...nd press Enter Subtest 02 DMI information save NOTE Before replacing the system board be sure to execute this subtest and save the DMI information to the floppy disk This is one of tools to copy the DMI information to a new PCB after replacing This subtest saves all the DMI data in a floppy disk Subtest 03 DMI information recovery This is one of tools to copy the DMI information to a new PCB after...

Page 121: ... and press Enter in the startup menu press Enter After selecting this test the same subtests as 3 23 RUNNING TEST is executed successively For more details on the procedure and test content refer to RUNNING TEST When the heatrun test ends following message appears in the display HEATRUN TEST END Press any key to continue Press any key and return to the startup menu ...

Page 122: ...m Fan ON OFF Geyserville Quick charge DMI read 2 MEMORY 01 02 03 04 05 Conventional memory Protected Mode Protected Mode cache off Cache memory on off Stress 3 KEYBOARD 01 Pressed key code display 4 DISPLAY 01 02 03 04 05 06 07 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD H pattern display LCD Brightness 5 FLOPPY DISK 01 02 03 04 05...

Page 123: ...int to point receive Wraparound board 8 HARD DISK 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Partial Read Write specified address Read specified address Sequential write W R C specified address 9 REAL TIMER 01 02 03 Real time Backup memory Real time carry 10 NDP 01 NDP test 11 EXPANSION 01 02 PCMCIA wraparound Not supported RGB monitor I...

Page 124: ...ollowing message will appear Fan number select 1 FAN 1 2 FAN 2 0 FAN 1 2 To check the CPU fan press 1 and Enter To check the VGA fan press 2 and Enter To check both CPU fan and VGA fan press 0 and Enter The following message will appear Fan test execute now CPU xxxxRpm GPU xxxxRpm Test Fan Revolution 0000RPM start Make sure the specified fan does not rotate and the message of fan revolution is 000...

Page 125: ... XXXXX PCN BND Number XXXXXXXXXX Press Enter to EXIT To exit this subtest and return to the SYSTEM test menu press Enter Memory Test To execute the Memory Test select 2 from the DIAGNOSTIC TEST MENU press Enter and follow the directions on the screen Move the highlight bar to the subtest you want to execute and press Enter Subtest 01 Conventional memory This subtest writes a constant data to conve...

Page 126: ...e memory One test takes 3 seconds Number of misses Number of hits OK Number of misses Number of hits Fail Subtest 04 Stress Write Read buffer 1 size B30h is prepared in the conventional memory The data is made in the Write Buffer the data in Write Buffer is written in the area of address of 1MB or after The data is red in the Read Buffer and data is compared in area up to the maximum size Data FFh...

Page 127: ...ubtest 01 Pressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The Ins Lock Caps Lock Num Lock Scroll Lock Alt Ctrl Left Shift and Right Shift keys are displayed in reverse screen mode when pressed The scan codes character codes and key top names are shown in Appendix D KEYBOARD TEST IN PROGRESS 302000 Sc...

Page 128: ...M The data is read and compared to the original data Subtest 02 Gradation for VGA This subtest displays four colors red green blue and white from left to right across the screen from black to maximum brightness The display below appears on the screen when this subtest is executed To exit this subtest and return to the DISPLAY TEST menu press Enter Subtest 03 Gradation for LCD This subtest displays...

Page 129: ...0 480 16M Mode 114 800 600 64K Mode 115 800 600 16M Mode 117 1024 768 64K Mode 118 1024 768 16M The display below appears on the screen when this subtest is executed Display example Mode 12 To exit this subtest and return to the DISPLAY TEST menu press Enter after displaying the Mode 118 Subtest 05 All dot on off for LCD This subtest displays an all white screen then an all black screen The displa...

Page 130: ...HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH HHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH To exit this subtest and return to the DISPLAY TEST me...

Page 131: ...he screen 1 The following message will appear Select the media mode and start track to be tested then press Enter Test start track Enter 0 dd 00 79 2 The Floppy Disk test contains five subtests that test the FDD The floppy disk test menu will appear after you select FDD test parameters FLOPPY DISK XXXXXXX XXX DIAGNOSTIC TEST VX XX Ctrl Break test end Ctrl C key stop SUB TEST XX PASS COUNT XXXXX ER...

Page 132: ...t 04 only Track No Head No Subtest 01 Sequential read This subtest performs a Cyclic Redundancy Check CRC that continuously reads all the tracks track 0 to 39 0 to 79 on a floppy disk Subtest 02 Sequential read write This subtest continuously writes data pattern B5ADADh to all the tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data Subtest 03 Rando...

Page 133: ... printer port wraparound connector must be connected The following message will appear after selecting the subtest 01 to 03 of the printer test channel 1 XXXXh channel 2 XXXXh channel 3 XXXXh Select the channel number 1 3 The printer I O port address is specified by the XXXXh number The computer supports three printer channels Select the printer channel number and press Enter to execute the select...

Page 134: ...nt Emphasized print Double strike print All characters print This subtest prints the various print types shown below Subtest 03 Wraparound NOTE To execute this subtest a printer wraparound connector must be connected to the computer s printer port This subtest checks the output and bi directional modes of the data control and status lines through the parallel port wraparound connector 34M741986G01...

Page 135: ...38400BPS Data 8 bits and one parity bit EVEN Data pattern 20h to 7Eh Subtest 01 FIR SIR Point to point send NOTE To execute subtests 01 and 02 each computer must have access to the other computer s infrared port This subtest sends 20h through 7Eh data to the receive side then receives the sent data and compares it to the original data through the FIR SIR port Subtest 02 FIR SIR Point to point rece...

Page 136: ... exists in the System Tools Folder This tool can be used only once If it exists use it to back up the pre installed software then use the Backup utility in the System Tools folder to back up the entire disk including the user s files Refer to the operating system instructions When a 2nd HDD is installed the following messages will appear after selecting the hard disk test from the DIAGNOSTIC TEST ...

Page 137: ...st digit of the STATUS number indicates the drive being tested and the last two digits indicate the error status code as explained in table 3 2 of the section 3 19 Subtest 01 Sequential read This subtest is a sequential reading of all the tracks on the HDD starting at track 0 When all the tracks on the HDD have been read the test starts at the maximum track and reads the tracks on the HDD sequenti...

Page 138: ...der 2DB6DB 6 cylinder D25114 7 cylinder Subtest 05 Partial Read This subtest reads 1GB data that is in minimum middle and maximum address of the HDD area Subtest 06 Write specified address This subtest writes specified data to a specified cylinder and head on the HDD Subtest 07 Read specified address This subtest reads data which has been written to a specified cylinder and head on the HDD Subtest...

Page 139: ...new date PRESS ENTER KEY TO EXIT TEST 2 If the current date is not correct input the correct date at the Enter new date prompt and press Enter 3 The following messages will appear Current date XX XX XXXX Current time XX XX XX Enter new time PRESS ENTER KEY TO EXIT TEST 4 If the current time is not correct input the correct time in 24 hour format To enter press Shift The time is updated To exit the...

Page 140: ...t date and time are erased This subtest checks the real time clock increments making sure the date and time are displayed in the following format Current date 12 31 1999 Current time 23 59 58 The real time increments are automatically executed and the following is displayed Current date 01 01 2000 Current time 00 00 00 PRESS Enter KEY TO EXIT TEST To exit the test press Enter ...

Page 141: ...NOSTICS TEST MENU press Enter and follow the directions on the screen CAUTION Judge the existence of high speed operation processor by 1bit of the composition byte If exists the bit is 1 Test only when the high speed operation processor exists Subtest 01 NDP test This test checks the following functions of NDP Control word Status word Bus Addition Multiplication ...

Page 142: ... wraparound connector is required This subtest checks the following signal line of the PC card slot Address line REG CE 1 CE 2 line Data line Speaker line Wait line BSY BVD1 line This subtest is executed in the following order Sub Address Good Bad Contents 01 00001 00001 nn nn xx xx Address line REG CE 1 CE 2 nn A0 90 80 00 02 00002 ww rr Data line ww write data rr read data 03 00003 Speaker line ...

Page 143: ...OTE To execute this subtest monitor supporting EDID Extended Display Identification Data is required Connect a wraparound connector to CRT monitor for the test of ID acquisition This subtest is executed by using VESA command CAUTION It becomes NG because the priority is given to the internal monitor in a simultaneous display mode ...

Page 144: ... ABEX TEST CD ROM TCDR 702 and DVD ROM TEST DISK TSD 1 For the subtest 04 use a CD RW on the market Subtest 01 Sequential read This subtest is a sequential reading of one block units 2K bytes of all the logical addresses Subtest 02 Read specified address This subtest reads one block data from a specified address Subtest 03 Random address data This subtest reads one block data and multi block data ...

Page 145: ...OM SENSING ERROR 1st Batt ROM SENSING ERROR 2nd Batt ROM THORMISTOR ERROR 1 ROM THORMISTOR ERROR 2 ROM THORMISTOR ERROR 3 Memory 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR Keyboard FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR HUB GET DE...

Page 146: ...E OUT PRT FAULT PRT SELECT LINE PRT OUT OF PAPER PRT POWER OFF PRT BUSY LINE ASYNC 01 02 04 08 10 20 40 80 88 05 06 RS232C DTR ON TIME OUT RS232C CTS ON TIME OUT RS232C RX READY TIME OUT RS232C TX FULL TIME OUT RS232C PARITY ERROR RS232C FRAMING ERROR RS232C OVERRUN ERROR RS232C LINE STATUS ERROR RS232C MODEM STATUS ERROR SIR TIME OUT ERROR FIR TIME OUT ERROR HDD 05 07 09 0B BB 08 01 02 04 10 20 4...

Page 147: ... NDP CONTROL WORD ERROR NDP STATUS WORD ERROR NDP BUS ERROR NDP ADDITION ERROR NDP MULTIPLAY ERROR EXPANSION C1 C3 C4 C5 C6 C7 C8 CB CC CE CF ADDRESS LINE ERROR CE 1 LINE ERROR CE 2 LINE ERROR DATA LINE ERROR WAIT LINE ERROR BSY LINE ERROR BVD1 LINE ERROR ZV Port ERROR NO PCMCIA CARD TYPE ERROR ZV_CONT ERROR CD ROM DVD ROM 01 02 03 04 05 06 09 11 20 40 80 90 B0 BAD COMMAND ILLEGAL LENGTH UNIT ATTE...

Page 148: ...ays the HDC error register The contents of the HDC status register and error register are listed in Tables 3 3 and 3 4 Table 3 3 Hard disk controller status register contents Bit Name Description 7 BSY Busy 0 HDC is ready 1 HDC is busy 6 DRY Drive ready 0 Hard disk drive is not ready to accept any command 1 Hard disk drive is ready 5 DWF Drive write fault 0 DWF error is not detected 1 Write fault ...

Page 149: ...ed 6 UNC Uncorrectable 0 There is no uncorrectable data error 1 Uncorrectable data error has been detected 5 Not used 4 IDN Identification 0 Not used 1 There is no ID field in the requested sector 3 Not used 2 ABT Abort 0 Not used 1 Illegal command error or command abort 1 TK0 Track 0 0 The hard disk found track 0 during a recalibrate command 1 The hard disk could not find track 0 during a recalib...

Page 150: ...3 20 2 Operations Select test 2 from the DIAGNOSTIC MENU and press Enter The following menu appears in the display ONLY ONE TEST Menu 1 Pressed Key Display 2 Touch pad IPS 3 USB Port select menu 4 LED 5 Button 6 Fan control 7 USB 3 0 99 Exit to Common Test Press test number 1 a 99 Select the subtest number you want to test and press Enter To return to the DIAGNOSTIC TEST menu select 9 and press En...

Page 151: ... execute this subtest the keyboard layout is drawn on the display as shown below When any key is pressed the corresponding key on the screen changes to the key character that was pressed Holding a key down enables the auto repeat function that causes the key s display character to blink Press Del Enter to end the test IF TEST OK Press Dell Enter key ...

Page 152: ...itch When moving your finger on the touch pad towards the upper left the POINTING display changes according to the following illustration If a touch pad switch is pressed the BUTTONS displays appear on the right side one by one The parameters appear above the BUTTONS 1 or 2 corresponding to the pressed touch pad switch highlights To end this subtest press two touch pad switches at the same time Th...

Page 153: ...d This subtest checks if USB port works properly The following menu appears in the display USB Port Select XXXXXXXXX 0 Port 0 Right in the back side 1 Port 1 Left in the back side 2 Port 2 Right side 9 EXIT Press test number 0 2 9 Connect the USB test module and USB cable to the computer Input the port test number and press Enter OK message appears in the display if the test ends without a defecti...

Page 154: ... blinks properly Press any key and following message appears in the display Caps Num Overlay BT W LAN LED test Confirm each LED lights properly 1 Press Caps Lock key Caps on off 2 Press Fn F10 key Arrow on off 3 Press Fn F11 key Num on off 4 Slide BT W LAN switch L R on off Press Enter and following message appears in the display Check DC IN Power Main Battery LED Green Check if the each LED light...

Page 155: ...RTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 3 53 Subtest 05 Button This subtest checks the moving of the of the front operation panel button Press the eco button after the following message appears ...

Page 156: ...ress any key return to each Steps if NG or Press any key message apprears If the test ends successfully the display returns to the ONLY ONE TEST menu Subtest 06 Fan control This subtest checks if FAN works properly The following message appears in the display in order Start low speed rotation Waits 8 seconds Start reading of rotation Waits 3 seconds Start Hight speed rotation Waits 8 seconds Start...

Page 157: ...test USB 3 0 module and cable must be connected This subtest checks if USB 3 0 port works properly The following menu appears in the display USB 3 0 Port Test Set USB 3 0 Device Connect the USB 3 0 module and cable to the computer OK message appears in the display if the test ends without a defective Press Enter and return to the ONLY ONE TEST menu ...

Page 158: ...rform this program 3 21 2 Operations 1 Selecting test 4 from the DIAGNOSTIC MENU and pressing Enter displays the following messages DIAGNOSTICS FLOPPY DISK HEAD CLEANING VX XX Mount cleaning disk s on drive s Press any key when ready 2 Remove the Diagnostics Disk from the FDD then insert the cleaning disk and press Enter 3 When the cleaning start message appears the FDD head cleaning has begun 4 T...

Page 159: ...floppy disk or output the data to a printer NOTE Connect USB FDD when you perform the DIAGNOSTIC PROGRAM from the DVD ROM The data is stored in floppy disk The error information is displayed in the following order 1 Error count CNT 2 Test name Subtest number TS No 3 Pass count PASS 4 Error status STS 5 FDD HDD or memory address ADDR 6 Write data WD 7 Read data RD 8 HDC status HSTS 9 Error status n...

Page 160: ...Log Write 2 The error information displayed on the screen can be manipulated by the following number keys The 1 key scrolls the display to the next page The 2 key scrolls the display to the previous page The 3 key returns to the Diagnostic Menu The 4 key erases all error log information in RAM The 5 key outputs the error log information to a printer The 6 key reads the log information from a flopp...

Page 161: ...ally detects the number of floppy disk drives connected to the computer for the FDD test 3 23 2 Operations 1 Select 6 from the Diagnostic Menu and press Enter the following messages will appear in the display in order FDD write read test Y N Printer wrap around test Y N Serial wrap around test Y N CD ROM DVD ROM test Y N 2 To execute the test press Y yes and Enter To cancel the test press N no and...

Page 162: ...he Toshiba MS DOS FORMAT command This program can format a floppy disk in the following formats a 2DD Double sided double density double track 96 135 TPI MFM mode 512 bytes 9 sectors track b 2HD Double sided high density double track 96 135 TPI MFM mode 512 bytes 18 sectors track 2 COPY This program copies data from a source floppy disk to a target floppy disk 3 DUMP This program displays the cont...

Page 163: ...ssage Type select 0 2DD 3 2HD c Select a media drive type number and press Enter A message similar to the one below will be displayed Warning Disk data will be destroyed Insert work disk into drive A Press any key when ready d Remove the Diagnostics Disk from the FDD insert the work disk and press any key The following message will be displayed when the FDD format is executed FDD TYPE TRACK XXX FD...

Page 164: ...arted FDD TYPE TRACK XXX FDD TYPE HEAD X FDD TYPE SECTOR XX Copy start track head XXX X d The following message will appear Insert target disk into drive A Press any key when ready e Remove the source disk from the FDD then insert a formatted work disk and press any key The following message will appear and start copying to the target disk track head XXX X f When the amount of data is too large to...

Page 165: ...sage will appear Select a media mode 2HD media mode 1 1 20MB 2 1 44MB 3 1 23MB e The following message will appear Insert source disk into drive A Press any key when ready f Insert a source disk and press any key and the following message will appear Max address Track XXXX Head XX Sector XX Track number g Set the track number head number and sector number you want to dump The system will access th...

Page 166: ...up 2 down 3 end l The following message will appear Selecting 2 returns to the FDD UTILITIES MENU Another dump 1 Yes 2 No HDD ID READ program Selecting HDD ID displays the following HDD ID configuration HDD ID Read VX XX Drive 1 Drive 2 Model No XXXXXXX XXXXXXX NOTE Only when a 2nd HDD is installed Drive 2 message appears in the display Press Enter to return to the FDD UTILITIES MENU ...

Page 167: ...ersion 1st ID 2nd ID 4 Boot ROM version 5 EC KBC version 6 PS Microprocessor version 7 SVP parameter version Panel Manufacture code Product code 8 Micro code revision Processor number 9 Total Memory Size Conventional memory 10 Battery code 11 HWSC 12 FSB Voltage 13 Printer Adapter 14 ASYNC Adapter 15 Math co processors 16 Floppy Disk Drive Track Head Sector 17 Hard Disk Drive Sector Drive size Man...

Page 168: ...X PS Micon Version VX XX SVP Par Version VX XX Panel XXXXXXXXX Manu XXXX Prod XXXX Micro code Revision VX XX Processor XXXh Total Memory Size XXXXXXMB Conventional Memory XXXKB Battery Code XXXXXXXXXXXX HWSC XXXXXXX FSB XXXXXMHz Voltage XEh X Printer Adapter LPT1 XXXX LPT2 XXXX LPT3 XXXX X ASYNC Adapter COM1 XXXX COM2 XXXX COM3 XXXX X Math CO Processor X Floppy Disk Drive s Track XX Head XX Sector...

Page 169: ...omputer and the antenna connection by using Windows programs Check of the wireless LAN card type 1 Slide the wireless communication switch to ON position 2 Check the card type according to the following procedure Click Start All Programs TOSHIBA Utilities PC Diagnostic Tool Check the Network If the Atheros AR5007EG 11b g Atheros AR5006EX 11a b g Atheros AR9281 11b g n or Atheros 9280 11a b g n is ...

Page 170: ...is shown on the icon 2 Double click the icon If the computer finds any AP Access Point the antenna marks like as follows will appear It shows the antenna cables are surely connected to the wireless LAN card 3 The following message will appear if the antenna cables are not connected to the wireless LAN card or no available access point is found In this case check the antenna cable connection to the...

Page 171: ...rent characters AP for check of 11a 11aAP AP for check of 11b 11bAP AP for check of 11g 11gAP Make the security functions of AP WEP WPA etc invalid REF Reference PC Cross cable DUT Device Under Testing Configuration of equipment for transmitting receiving test How to setup the REF PC Set up the wireless LAN environment needed for the test before the start of Responder program on REF PC 1 Copy the ...

Page 172: ...e Z930 Series Maintenance Manual 960 887 Open My Computer window and click My Network places on the left column Click View network connections on the left column The Network Connections window appears Double click Local Area Connection Network Connections window ...

Page 173: ...nstall button on the Local Area Connection Properties window Local Area Connection Properties window Select Protocol on the Select Network Component Type window and click Add button Select Network Component Type window Click Have Disk button on the Select Network Protocol window Select Network Protocol window ...

Page 174: ...F file is used Install From Disk window The Select Network Protocol window appears again In the Network Protocol DDK PACKET Protocol will appear Then click OK to start the installation Select Network Protocol window When the installation is completed Local Area Connection Properties will appear Confirm that the DDK PACKET Protocol is added Click Close button to finish the setup of REF PC Local Are...

Page 175: ...mitting receiving of data to from DUT via AP OS available Windows XP only How to start Double click WTWINSVR icon How to start 1 Double click wtwinsvr icon The following screen will appear Startup screen of wtwinsvr program 2 Enter the number of Network Adapter used on REF PC enter 1 for example above Then the following screen will appear Start the test program on DUT Screen while running the wtwi...

Page 176: ...wireless LAN test into the Floppy Disk Drive Turn on the power while pressing U The following menu appears in the display Intel WiFi Link 5100 5300 Maintenance T D Menu 1 Communication test of 11a mode for 5100 5150 module 2 Communication test of 11b mode for 5100 5150 module 3 Communication test of 11g mode for 5100 5150 module 4 All the tests of WiFi Link 5100 5150 Module MAC Check communication...

Page 177: ...ssage will appear in the display When pressing any key the following message is displayed 11a Communication Test NG tx a antenna rx a antenna Press any key and return to the test menu Subtest02 Communication test of 11b mode for 5100 5150 module Two antenna type This subtest execute transmitting receiving test in 802 11b mode using the main antenna If a defective is not found during the test OK me...

Page 178: ...est menu Subtest04 All the tests of WiFi Link 5100 5150 Module MAC Check communication test Two antenna type All the tests is executed in the order of Communication test of 11a mode Communication test of 11b mode and Communication test of 11g mode When any error has detected the test finishes Subtest05 Communication test of 11a mode for 5100 5150 module Three antenna type This subtest execute tran...

Page 179: ...est menu Subtest07 Communication test of 11g mode for 5100 5150 module Three antenna type This subtest execute transmitting receiving test in 802 11g mode using the main antenna If a defective is not found during the test OK message will appear in the display Press any key and return to the test menu If a defective is found during the test NG message will appear in the display When pressing any ke...

Page 180: ... The following message will appear Microsoft Windows XX Startup Menu 1 LAN 2 Modem 3 Bluetooth 4 IEEE1394 Enter a choice Press the number you want to test and press Enter NOTE It is impossible to go back to startup menu once you choose the test Therefore LAN Modem Bluetooth IEEE1394 test can not be executed successively 3 29 1 LAN test To execute LAN test press 1 and Enter The following message wi...

Page 181: ...he following message will appear LAN transmit receive test COMPLETED Repeat count 00000 Error count 00000 LOOPBACK TEST 100Mbps Auto negotiation TxRx Test Destination Address xxxxxxxxxxxx Source Address xxxxxxxxxxxx 100Base TX Full Duplex TRANSMIT RECEIVE NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in th...

Page 182: ... the chip Select 2 to execute and press Enter The following message will appear Testing adaptor hit ESC to abort External Loopback Test PASSED Testing completed Loopback Test Complete 1000Base Auto negotiation TxRx Test CE Test Complete NOTE The menu displayed by your computer may be slightly different from the one shown above If a defective is found NG message will appear in the display ...

Page 183: ...t press 2 and Enter Following message will appear Modem loopback test ICHx MDC Test Program with Modem Sound Line Test Version X X Scorpio Modem Initialize OK Digital Loopback Test OK RJ11 Connector Check LED Operator s Check OK is displayed when a error is detected NG is display when a error is not detected NOTE The menu displayed by your computer may be slightly different from the one shown abov...

Page 184: ...ving data is also needed A mobile phone with the Bluetooth function is also available A Bluetooth card should be installed on the target computer Install the Bluetooth function by clicking All Programs TOSHIBA Bluetooth Bluetooth Settings Test procedure 1 Enable the Bluetooth function of the responder device 2 Make sure the wireless communication switch of the target computer is set to ON position...

Page 185: ... Bluetooth address of the responder device appears the Bluetooth card and antenna connection are OK If the BT address of the responder device does not appear check the Bluetooth card condition and antenna cable connection to the Bluetooth card by disassembling the computer following the steps described in Chapter 4 Replacement Procedures BT address of test computer BT address of responder device ...

Page 186: ...st number 1 3 To execute the TEST select the test number you want to execute and press Enter Subtest01 Transmit Receive test NOTE Before executing subtest 01 be sure to execute subtest 02 in the responder machine This program checks the data transporting between responder machine and target machine and compare them with the original data through the IEEE1394 cable Subtest02 Responder set This prog...

Page 187: ...FIDENTIAL 3 85 3 30 Sound Test program Sound TEST disk cannot be used in Satellite Pro S300 TECRA A10 S10 P10 Therefore please test the sound on Windows OS 1 Play a music file 2 click TOSHIBA utility PC diagnostic tool to test the sound Please check operation of speakers by one of methods ...

Page 188: ...SETUP 3 31 1 Function Description This program displays the current system setup information as listed below Main menu System Time System time System Date System date CPU Type CPU Speed HDD1 SSD1 Total Memory Size System BIOS Version EC Version Language Security menu BIOS Password HDD1 SSD1 Password Mode TPM ...

Page 189: ... Frequency Mode Core Multi Processing Intel Turbo boosts Technology Intel Display Power Management SATA Interface setting BIOS Power Management Advanced menu Execute Disable Bit Capability Virtualization Technology Trusted Execution Technology Intel AT Intel AT Suspend Intel Rapid Start Technology Rapid Start Entry after Beep Sound Sleep and Charge USB Legacy Emulation USB Memory BIOS Support Type...

Page 190: ...Tests and Diagnostics 3 88 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 Exit menu Load Setup Defaults Discard Changes Exit Saving Changes ...

Page 191: ...d Diagnostics PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 3 89 3 31 2 Accessing the SETUP Program Turn on the power SW then press F2 The following display appears Main menu screen ...

Page 192: ...Tests and Diagnostics 3 90 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 Security menu screen Power Management menu screen ...

Page 193: ...Tests and Diagnostics PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 3 91 Advanced menu screen Exit menu screen ...

Page 194: ...1 Press F10 key to accept the changes you made 2 To make other changes press N Repeat the steps above 3 To accept the changes press Y NOTE You can press Esc to quit at any time without saving changes SETUP asks you to confirm that you do not want to save your changes When SETUP is displayed at the next time the current configuration appears The Factory Preset Configuration When you access SETUP th...

Page 195: ...nd Diagnostics PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 3 93 How to change setup Options Since a help is displayed on the right hand side of each menu screen it is referred to ...

Page 196: ...g system If the CD is booted the operating system WindowsPE is extracted to the RAM disk in the system memory and operates on it At this time the drive is drive X T D functionally consists of display of system information execution of each test and various utilities whose test items support only tests which can be commonly used on each model T D also allows you in some models to use the multitaski...

Page 197: ...e keyboard turn on your computer when the logo screen appears release the F12 key 3 Use the left and right cursors key to select the CD ROM icon from the menu 4 If T D starts from the TOSHIBA Test Diagnostic CD the following screen is displayed Move the cursor to the desired item and press the Enter key winpe Displays the following screen If Enter key is pressed WindowsPE will start up and then Wi...

Page 198: ...he following message is displayed on the screen At this time Press any key to boot from CD or DVD is displayed but only ENTER key is valid P ress the Enter key again on this screen If the Enter key is pressed WindowsPE will start The key different from an Enter key is pressed Or a press of no keys will start Windows of built in HDD ...

Page 199: ...e More than 12MB When you start WinPE T D from a USB memory use 512MB or more of USB memory ODD Media containing test data The test data is included in a bootable CD File name CDDTEST0 DAT LAN Wired router LAN cable The router has the DHCP server function FDD USB connected FDD 2HD Floppy disk Free space 384KB IEEE1394 IEEE1394 compatible external HDD Free space More than 12MB To execute the above ...

Page 200: ... WinPE T D does not start automatically Note If the system starts up from the TOSHIBA Test Diagnostic CD WinPE T D in the USB memory starts when the USB memory created in section 3 5 2 is connected 3 34 2 2 Manual Start If the user starts WinPE T D manually move to the folder containing WinPETD exe and run WinPETD exe Example of WinPE T D to be executed from the command prompt screen The actual dr...

Page 201: ...ays it rejudges the grayed test item s of the test menu and displays the test menu Shutdown button Shuts down WindowsPE EXIT button Terminates this application Version information Displays the version of WinPE T D Menu Indicates tabs for selecting PC information Diagnostics to set test items or conduct tests Tool to extract T D to USB memory and System Utility to provide SMART information Informat...

Page 202: ...ays Product Name of the PC Part Number Displays Part Number of the PC Serial Number Displays Serial Number of the PC UUID Displays UUID of the PC BIOS Version Displays BIOS Version of the PC BIOS OEM String Displays OEM String of the PC CPU The following items display CPU information of the PC Item Description CPU Name0 1 Displays the name of the CPU mounted on the PC CPU Clock0 1 Displays Current...

Page 203: ...e of the LAN card connected to the PC MAC Address0 3 Displays MAC address of the LAN card STORAGE The following items display IDE IEEE1394 HDD and USB memory storage information of the PC If more than one HDD is connected the information of up to 4 HDDs are displayed Item Description IDE HDD0 3 Displays the name and the capacity GB of IDE HDD connected to the PC USB Flash Disk0 3 Displays the name...

Page 204: ...e PC If more than one ODD is connected the information of up to 4 ODDs are displayed Item Description Drive The information on the assigned logical drive is displayed Type volume name free disk spaces free size and used disk spaces used size is displayed OTHER DEVICE The following items display other device information of the PC Item Description FDD Displays the name of the FDD connected to the PC...

Page 205: ...ess to the CPU during the test Restriction If the test is conducted uncheck Multitask in the Simple mode before the test because of too much stress to be applied to the CPU Also USB and TIMER of TEST Item cannot be supported LOOP COUNT number of passes Sets the number of times of a test which allows you to specify from 1 to 999 START button Starts the test LOG button Displays the test result or th...

Page 206: ...h test item Status The following table explains status information of each test item test device Status Description Status Description Ready for the test prior to the start of it Gray out It is indicated when the test environment is not ready Refer to the following items for details TESTING The test is running SKIP The test was skipped DONE The test finished Note The test item grayed out indicates...

Page 207: ...able may not be connected No Test Media Test media is not inserted Please insert the test media to the ODD or the FDD Space Size Error This device is insufficient of free disk spaces required for a test No partition or file A partition is not in devices such as HDD USB and IEEE1394 Or the file does not exist in HDD Test result The test results to be displayed on the screen are as follows PASS Upda...

Page 208: ...eck mark in the ALL Detail Check check box all tests are performed in the Detail mode 3 Set the number of LOOP CONT Multitask and CPU Stress 4 Click on the START button and the test starts 5 When Multitask is checked and a test is started the test of Keyboard and Mouse is done once first Next other tests are started 6 If PASS of each test reaches the value set to LOOP COUNT the number of pass time...

Page 209: ... X drive Note WinPE is extracted on the RAM disk on drive X Therefore if the PC is shut down the log files will be lost It is recommended that necessary log files should be stored in an external media according to the procedure described in section 3 4 5 3 34 4 5 Test Log Management Screen If you press the LOG button on the Diagnostics screen the following log management screen opens This function...

Page 210: ...all the check boxes of the log files are checked Also if you click the ALL Clear button all the checkmarks in the check boxes are cleared 2 2 If you click the Save button the destination selection screen is displayed Select the destination and click the OK button Note The storages to be displayed as output destination is only USB memory and floppy drive Warning Message If no log file is selected t...

Page 211: ... 3 109 2 3 If a destination confirmation message is displayed click the OK button 2 4 If the log file is successfully saved to the destination the following confirmation screen is displayed and click the OK button 2 5 After saving the log files click the Close button to close the Management screen ...

Page 212: ...m Utility Menu This section explains System Utility screen 3 34 5 1 Explanation of Each Item Utility Item A list of the utilities that this T D supports Detail Explanation of each utility is described If you point to the utility which you wish to execute and click it the utility starts Utility item Detail of utility ...

Page 213: ...lowing screen is displayed Press the arrow keys to operate on the multi boot screen Move the cursor to the desired item and press the Enter key WindowsPE T D Starts up WindowsPE and then starts WinPE T D FreeDOS Displays the following screen if FreeDOS is selected Use the arrow keys to operate on the screen Move the cursor to FreeDOS for TD and press the Enter key If reboot is selected the PC is r...

Page 214: ...d Note If this tool is run the content of the USB memory is cleared Use the USB memory with 512MB or more Operational Procedure 1 The device type checks the USB device 2 Click the START button 3 Creation of the USB memory for TOSHIBA Test Diagnostic is started Error Message Description There is no WinPE folder The folder to be copied does not exist Reading from the CD may have failed DISKPART fail...

Page 215: ...e information are not displayed in that case The following screen displays the SMART information of the first HDD When two HDDs are connected and the current checkbox is changed to Disk2 the SMART information of the second HDD is displayed Drive Select Checkbox for selecting a HDD Attribute ID and Name Displays Attribute ID and the content of the Attribute IDs Data value Displays Attribute value a...

Page 216: ...ve sectors for which alternative processing was performed 7h Seek error rate Rate of seek errors 8h Seek time Performance Processing time of sequential seek and random seek 9h Power on hours Power on hour after the factory setting Ah Spin retry count Number of retires of spinning up within the prescribed rate Ch Device power cycle count Number of power on power off operations of HDD C1h Load Unloa...

Page 217: ...Z930 Series Maintenance Manual 960 887 CONFIDENTIAL 3 115 C7h UltraDMA CRC error count Number of CRC errors occurred during data transference in the UltraDMA mode DFh Load Unload retry count Number of reloads of more than a certain amount of times ...

Page 218: ...e last address Detail Mode This test mode performs a read test to all the data indicated by 5000 addresses picked out between the first address and the last address 2 Test screen Test address Displays the address LBA of the test currently performed Drive information Displays the drive number of the test currently performed Progress status Displays the progress status of the test with the progress ...

Page 219: ...Explanation Remarks Read Hdd Create File Error Address XX Failed in opening of HDD driver XX is LAB value The HDD driver may not be normal or installed Read Hdd Set File Pointer Error Address XX Failed in the HDD file pointer setting command XX is LAB value It indicates that a read erroroccurred with the specified value Read Hdd Command Error Address XX Failed in the HDD read command XX is LAB val...

Page 220: ... Mode This test mode performs the read test to first 2000 files on the drive 2 Test screen File Name Displays the name of the file being verified with full path 3 Result judgment Both of PASS and FAIL are not displayed anywhere on the HDDL screen The result is reflected to the log on the WinPE T D screen In the case of PASS The result is displayed as OK in the Result field on the WinPE T D screen ...

Page 221: ...rformed Simple Mode This test mode only executes Address Test and Stack High Low test Detail Mode This test mode also executes Address Test and Stack High Low test as well as Bust Transfer test 2 Test screen Memory information Displays the memory capacity reserved for the test and the total free memory Test detail Displays the detail of the test being executed in the order of Address Test Stack HI...

Page 222: ...L The PASS Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks Memory Compar Error Address Test An error occurred during Address Test Memory Compar Error Stack High Low Test An error occurred during Stack High Low Test Memory Compa...

Page 223: ...and compares it with the original file Detail Mode This test mode creates a 12 MB file Write reads the file and compares it with the original file In the case of the following drive configuration this test is performed only to the F drive Name Disk Type Drive Type 3 5 inch FD A 3 5 inch floppy disk FDD Local disk C Local disk HDD DVD drive D CD drive CD Local disk E Local disk HDD Removal disk F R...

Page 224: ...e PASS Count on the test screen is zoomed in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks File Access Error xx Failed in the file ...

Page 225: ... the data it is terminated Simple Mode This test mode reads 64MB data and compares it with the original data Detail Mode This test mode reads 192MB data and compares it with the original data 2 Test screen Addressing Data display Displays the memory address of the test data The test data is a collection of data blocks separated by 32K bytes and the display ranges from the data address 00000001 to ...

Page 226: ...in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The Addressing data of the data in which an error occurred is printed to the log of WinPE T D When an error occurs at 000007FF ODD ERROR0000 2008 09 10 12 00 00 000007FF ...

Page 227: ...he machine Simple Mode transmit 32 packet sizes data via the LAN line and confirm that a response can be received normally Detail Mode transmit 198 packet sizes data via the LAN line and confirm that a response can be received normally 2 Test Screen LAN Card information Displays the name of LAN card MAC address and IP address Progress status Displays the progress status of the test with the progre...

Page 228: ...curs when IP is not assigned or the test is conducted with a LAN card WSAStartup failed xx In use API error xx indicates error code This is a message caused by an error of Windows Socket API used in the test failed to set recv timeout xx In use API error xx indicates error code failed to set send timeout xx In use API error xx indicates error code Invalid in address xx In use API error xx indicate...

Page 229: ...ocess the ALU and FPU operations and check that the results are correct 2 Test screen Test detail The test details under execution are displayed It displays in order of ALU TEST and FPU TEST Progress status Displays the progress status of the test with the progress bar 3 Result judgment Check whether the calculation result is the same as expected one In the case of PASS The PASS Count display on t...

Page 230: ...ntenance Manual 960 887 The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks The ALU test made an error An error occurred duringprocessing of ALU The FPU test made an error An error occurred duringprocessing of FPU ...

Page 231: ... screen Detail Mode This test mode performs display of test items in the Simple mode as well as random drawing of circles squares and lines 2 Test screen Example of a test screen 3 Result judgment The operator judges PASS or FAILE by visual check However unless program error occurs OK is displayed in the Result field on the WinPE T D screen In the case of PASS The PASS Count display on the test sc...

Page 232: ...s it with the original file Detail Mode This test mode creates a 384 KB file Write reads the file and compares it with the original file 2 Test screen Test detail The drive under test execution is displayed Progress status Displays the progress status of the test with the progress bar 3 Result judgment In the case of PASS The PASS Count display on the test screen is zoomed in and OK is displayed i...

Page 233: ... file with the specified size xx indicates error code This message also appears when no floppy disk is in the floppy disk drive Open File Error Code xx Failed in opening the file zx indicates file code Write File Error Code xx Failed in writing to the file zx indicates file code Note The test causes error if the floppy disk is write protected Make sure that the floppy disk is not write protected ...

Page 234: ...ates a 12 MB file Write reads the file and compares it with the original file 2 Test screen Test detail The drive under test execution is displayed Progress status Displays the progress status of the test with the progress bar 3 Result judgment This test is regarded as 1PASS when every access to the files in all of the devices connected to the PC is successful If an error occurs even in a device t...

Page 235: ... D screen The detail of the error is printed to the log of WinPE T D More details are as shown below Message Explanation Remarks File Access Error xx Failed the file access xx indicates drive name Space size Error Code xx There is no sufficient free space for the file with the specified size xx indicates drive name ...

Page 236: ...ervals of order 5 seconds Detail Mode tests at intervals of order 10 seconds The test content is to verify that there is no difference between the calculated estimated time and really taken time 2 Test screen A clock will be set 10 seconds ago in 2000 and inspection will be started The time is displayed every one second on the screen All the displays are updated at once as the time reaches the yea...

Page 237: ...creen is zoomed in and OK is displayed in the Result field on the WinPE T D screen In the case of FAIL The Error Count on the test screen is zoomed in and NG is displayed in the Result field on the WinPE T D screen The information of the time at which an error occurred is printed to the log of WinPE T D More details are as shown below The following example indicates that a time difference of 2 sec...

Page 238: ...nce Manual 960 887 3 34 6 12 KEYBOARD Test 1 Test content The keyboard of PC is a test which judges whether it operates normally Simple Mode Detail Mode The same operation is carried out whichever it chooses 2 Test screen The arrangement of a keyboard is displayed on the display of PC ...

Page 239: ...ognized correctly the object key on a display will be eliminated 2 When redoing a keyboard test the Refresh button arranged at the screen lower left is pressed Next it returns to the state immediately after starting Note The check of the FN key should press FN and F3 simultaneously It does not react even if it presses only the FN key ...

Page 240: ... Series Maintenance Manual 960 887 The keyboard which can be tested is two kinds US Keyboard A4 Mode and US Keyboard A4 Mode 10Key Mode When you test a keyboard with a ten key choose US Keyboard A4 Mode 10Key Mode by the combo box of the keyboard layout upper left stage ...

Page 241: ...Pass key is pressed before all the keys are pressed The thing in which the operator made the mistake is told OK Although the keyboard test is not ended it is considered as success Cancel It returns to a keyboard test screen If all the keys are eliminated it becomes impossible in addition to choose the Fail button In the case of PASS The PASS Count display on the test screen is zoomed in and OK is ...

Page 242: ...nual 960 887 3 34 6 13 Mouse Test 1 Test content The Mouse of PC is a test which judges whether it operates normally Simple Mode Detail Mode The same operation is carried out whichever it chooses 2 Test screen If a mouse test start is carried out the above mentioned screen will be displayed ...

Page 243: ...ar Moreover it is simultaneously displayed on the corresponding section of a right hand side mouse illustration by coloring 2 Press the Refresh button at the lower left of a screen to redo a mouse test It returns to the initial screen of a test 3 The cursor position is expressed in the lower part of a screen as X coordinates and Y coordinates 4 Test items other than the cursor position become effe...

Page 244: ... were all completed The thing in which the operator made the mistake is told OK Although the keyboard test is not ended it is considered as success Cancel It returns to a keyboard test screen When the item to the mouse tests 1 9 is eliminated it becomes impossible moreover to choose the Fail button In the case of PASS The PASS Count display on the test screen is zoomed in and OK is displayed in th...

Page 245: ...for executing FreeDOS T D is as follows Note Start the machine after connecting the FDD If the FDD is connected to the machine after FreeDOS T D started it does not recognize the FDD 3 35 1 1 Test device configuration Devices to be tested and Test devices Abbreviated names CPU Central Processing Unit RAM Random access memory ROM Read only memory TIM Real Timer Backup memory 128bytes CRT Display un...

Page 246: ...stics 3 144 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 HDD Hard disk drive KB Keyboard FDD Floppy disk drive 3 35 1 2 Test program configuration This test program is configured as below ...

Page 247: ... key code display DISPLAY 4 01 02 03 04 05 VRAM read write for VGA Gradation for VGA Gradation for LCD Gradation Mode test for VGA All dot on off for LCD FDD 5 01 02 03 04 05 Sequential read Sequential read write Random address data Write specified address Read specified address 6 7 HDD 8 01 02 03 04 05 06 07 08 09 Sequential read Address uniqueness Random address data Cross talk peak shift Partia...

Page 248: ...n screen then the test program is loaded and the following test selection screen is displayed Refer to section 4 2 2 for details Use the Up or Down cursor key to select your desired item and press the Enter key If you select 1 on the above screen the test menu for selecting each test is displayed In addition items 5 7 indicate the tasks to be supported by this T D Note Pressing the Esc key or sele...

Page 249: ...and press the Enter key 1 9 Select the subtest menu described in section 4 2 3 88 Specifies the number of error retries 0 255 99 Redisplays the main menu screen in section 4 2 1 Pressing Esc is also considered valid If either test item of 5 FLOPPY DISK TEST or 8 HARD DISK TEST is executed from the test menu the following requirements have to be set 1 FLLPPY DISK TEST The following message will app...

Page 250: ... data compare error is detected Select 1 or 2 1 The dumped data is not displayed on the screen even if a data compare error occurs Only pressing the Enter key is also considered valid 2 The dumped data is displayed on the screen when a data compare error occurs This message is used to select whether or not the HDD status is displayed on the screen The HDC status is described in section 3 20 Select...

Page 251: ...OSTICS TEST MENU the following sub menu is displayed Use the Up or Down cursor key to select your desired item and press the Enter key When you select any subtest item you are taken to the test mode described in the detail of each test function in section 4 6 Pressing the Esc key or selecting 99 returns to the test selection screen described in section 3 31 4 2 2T ...

Page 252: ...and Left keys to select either of Yes No and press Enter Pressing the Esc key returns to the subtest selection screen described in section 4 2 3 YES When the current test cycle is finished the pass counter is incremented by 1 and the next test cycle stops NO When the current test cycle is finished the test is terminated and the subtest selection screen is redisplayed 2 ERROR STOP YES When an error...

Page 253: ... OPERATION １ Test end The test ended Select a subtest ２ Continue The next step will be executed ３ Retry The error step will be retried 3 Discontinuing a test If you press the Ctrl Alt Break keys during a test the test is discontinued and the screen returns to the subtest menu described in section 3 31 4 2 3 ...

Page 254: ... THORMISTOR ERROR 2 ROM THORMISTOR ERROR 3 MEMORY 01 02 DD RAM PARITY ERROR RAM PROTECTED MODE NO CHANGE RAM CACHE MEMORY ERROR KEYBOARD FE FD F0 F1 F2 F3 F4 F5 F6 F7 F8 F9 FA EF ED USB GET DESCR ERROR FIRST USB SET ADDRESS ERROR HUB GET DESCR ERROR Top 8B HUB GET DESCR ERROR Whole HUB SET CONFIGURATION ERROR HUB GET DESCR ERROR DESCR HUB SET FEATURE ERROR P ON HUB GET STATUS ERROR HUB SET FEATURE...

Page 255: ... WRITE BUFFER ERROR HDD 05 07 09 0B BB 08 01 02 04 10 20 40 80 11 AA CC E0 0A EE DA 12 HDD HDC NOT RESET ERROR HDD DRIVE NOT INITIALIZE HDD DMA BOUNDARY ERROR HDD BAD TRACK ERROR HDD UNDEFINED ERROR HDD OVERRUN ERROR DRQ ON HDD BAD COMMAND ERROR HDD ADDRESS MARK NOT FOUND HDD RECORD NOT FOUND ERROR HDD ECC ERROR HDD HDC ERROR HDD SEEK ERROR HDD TIME OUT ERROR HDD ECC RECOVER ENABLE HDD DRIVE NOT R...

Page 256: ...disk or USB memory The operation guide is displayed at the bottom of the screen and the error status names are displayed on the right side of the screen The error information on the screen can be processed respectively with each key of the 1 to 9 keys In the case of error retry OK R is added before the error status However the error count is not incremented 6 B Read FD Log Read 7 B Write FD Log Wr...

Page 257: ...plied to the devices capable of unattended operation The name of test device and the number of subtest being tested are displayed on the screen during a test The following table indicates the test items Test Name Sub test No Memory Display Real Timer HDD 01 Conventional Memory 02 Protected Mode 04 Stress Test 01 VRAM read write for VGA 02 Backup memory 01 Sequential read ...

Page 258: ...u select task No 7 the following FDD utility selection menu is displayed Use the Up and Down cursor keys to select your desired item and press the Enter key If you press the Esc key or select 9 the screen returns to the main menu described in section 4 2 1 1 DUMP This program displays the contents of the floppy disk and the designated sectors of the hard disk on the display ...

Page 259: ...test writes a constant data to conventional memory 0 to 640 KB then reads the new data and compares the result with the original data With regard to the test memory content save the data to the test memory before the test and restore it after the test Details of Test 1 1 This subtest performs a test data write read compare operation to the work memory 640KB from 0000 0000 to 9000 FFFF in the real ...

Page 260: ...00H 0 Step 4 Constant Data Test Write double words of the data to the whole of the data in 64KB units then read double words of the written data and compare the result with the original data Test data FFFFFFFFh 00000000h 80018001h Step 5 Address Pattern Test Write double words of the data to the address pattern data read double words of the written data and compare the result with the original dat...

Page 261: ...he data to the test memory before the test and restore it to the former address after the test Coincidence assurance of the memory content Details of Test This subtest displays the number of memory accesses within the same time in both of Cache ON and Cache OFF by the counter Check that the benchmark speed is high when the cache is used 4 Stress This subtest writes or reads constant data and addre...

Page 262: ...GÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 JMP Read and Compare Step 7 JMP Write Address pattern 2 1 4 3 4 increment 0 1 2 decrement JMP Read and Compare Step11 Dword Transfer Data is an 32 bit shift data Step 11 bit reversed pattern ...

Page 263: ...board Test 1 Pressed key code display When a key is pressed the scan code character code and key top name are displayed on the screen in the format shown below The 88 key compatible with the 106 key is not tested because this key operating in overseas mode uses the different character code table Not for Japan model ...

Page 264: ...This subtest displays bands of gradations for mixed colors then for red green and blue Next it displays eight solid colors full screen red semi red green semi green blue semi blue white and semi white Each color displays for three seconds 4 Gradation Mode test for VGA This subtest displays gradations for following modes To change the mode press Enter It automatically judges vesa mode supported by ...

Page 265: ...ＤＡＤＢ５ＡＤＡＤＢ５ＡＤＡＤ Repeated data after the second sector 2 3 Random address data This subtest writes random data to random addresses on all tracks track 0 to 39 0 to 79 on a floppy disk The data is then read and compared to the original data 20 times pass Test sector 1 4 Write specified address This subtest writes the data specified by an operator to a specified track head and address TEST DATA TRAC...

Page 266: ...Status 0 1 Result Status 1 2 Result Status 2 3 Cylinder Address 4 Head Address 5 Sector Address 6 Number of Bytes Sector Result Status 0 7 6 5 4 3 2 1 0 IC1 IC0 SE EC NR HD US1 US0 IC1 IC0 Interrupt Code bits 00 normal 01 abnormal 10 invalid CMD 11 abnormal FDD ready SE Seek end EC Equipment check track 0 is detected NR Not ready HD Head address US1 US0 Unit select ...

Page 267: ... 3 2 1 0 EN DE OR ND NW MR EN End of Cylinder DE Data error OR Over run DMAC ND No data NW Not writable MA Missing address mark Result Status 2 7 6 5 4 3 2 1 0 CM DD NC SH SN BC MD CM Control mark DD Data error data field NC No cylinder SH Scan equal hit SN Scan not satisfied BC Bad cylinder MD Missing address mark data field ...

Page 268: ...e three ways the HDD can be read Forward sequential Reverse sequential Random 3 Random address data This subtest writes random data in a random length to random addresses This data is then read and compared to the original data 4 Cross talk peak shift This subtest writes eight types of worst pattern data listed below to a cylinder then reads the data while moving from cylinder to cylinder Test the...

Page 269: ...test reads data which has been written to a specified cylinder and head on the HDD 8 Sequential write This subtest writes specified 2 byte data to all of the cylinders on the HDD 9 W R C specified address This subtest writes data to a specified cylinder and head on the HDD then reads the data and compares it to the original data HDC Status An error occurs during the HDD test the following message ...

Page 270: ...ready 0 HDD does not accept the command 1 HDD is ready 5 DWF write fault 0 Write is successful 1 Write error 4 DSC seek complete 0 Seek error 1 Seek normal termination 3 DRQ data request 0 No data transfer request 1 Data transfer being requested 2 COR corrected data 0 Not used 1 Data error occurrence 1 IDX index 0 Not used 1 Index detection 0 ERR error 0 Normal termination 1 End with error ...

Page 271: ...tion 7 BBK BadBlockMark 0 Not used 1 Defective block mark detection 6 UNC uncorrectable 0 No uncorrectable data error 1 Uncorrectable data occurrence 5 4 IDN identification 0 Not used 1 No ID field 3 2 ABT about 0 Not used 1 Illegal command or command abort 1 TK0 track zero 0 Track 0 detection 1 Track 0 not detection When recalibrated 0 0 ...

Page 272: ...e calendar or clock function 2 Backup memory This subtest writes the data for 1bit ON 01 02 04 80h and 1bit OFF FE FB FB 7Fh and AAh 55h to 114 bytes of addresses from 0E to 7Fh reads the written data and compares the result with the original data 3 Real time carry Set the constant value as below and check carry of the timer Month Date Year Hour Min Sec 12 31 2008 23 59 58 ...

Page 273: ...nufucture r Manufacturer of PC Product Nam e Product name of PC Part Number Part number of PC Serial Number Serial number of PC BIOS Version BIOS version of PC CPU Name0 Name of the first CPU mounted in PC CPU Clock0 Current Clock of CPU Max Clock CPU Socket0 Name of CPU socket CPU Description0 Name of CPU processor CPUID Family Model Stepping L2 Cache0 Second cache of CPU CPU Name1 Name of the se...

Page 274: ...y GB USB Flash Disk Name of USB flash disk and its capacity GB ODD0 Name of ODD and media type FDD Name of FDD Key Board Name of keyboard Mouse Name of mouse Other Disk Name of HDD other than IDE IEEE1394 and USB and its capacity 3 36 1 2 Test conditions The following table lists the test statuses Item Name Description T D Version Version of WindowsPE T D Test mode Indicates the test mode When a t...

Page 275: ...of a test Simple Mode Displays the result of the test performed in the Simple mode indicates that the test is OK indicates that there is any problem in the test Detail Mode Displays the result of the test performed in the Detail mode indicates that the test is OK indicates that there is any problem in the test Heart Run Displays the result of heat run test The current version does not support it C...

Page 276: ...system from the built in ODD For the models in which ODD is not built boot the system from the USB memory 3 VIDEO Test If the VIDIO test and other test are executed simultaneously Multitasking the test status cannot be shown on the WinPE T D main screen due to the VIDIO test 4 LAN Test To conduct the LAN test be sure to connect the LAN router with DHCP to the PC Do not connect the LAN router to th...

Page 277: ...le CD 7 Timer Test If the Timer test and other test are executed simultaneously Multitasking the error time displayed in the test log is not displayed correctly 8 CD Boot After Winpe is selected on the Multiboot selection screen when the system is booted from the CD the Press any Key to boot from CD or DVD message is displayed but only the ENTER key is valid 3 37 3 Notices and Restrictions Freedos...

Page 278: ... CONFIDENTIAL Chapter 4 Replacement Procedures ...

Page 279: ...4 Replacement Procedures 4 ii CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 ...

Page 280: ...e media 4 10 4 2 2 SIM card 4 11 4 3 Battery pack 4 13 4 4 Memory module 4 18 4 5 SSD 4 20 4 6 RTC battery LN board 3G card 4 22 4 7 DC fan 4 29 4 8 Fin 4 31 4 9 System board Wireless LAN card 4 33 4 10 Speaker 4 39 4 11 Touch pad Fingerprint sensor board 4 41 4 12 Keyboard 4 48 4 13 Cover assembly LCD assembly 4 51 4 14 LCD 4 55 4 15 Wireless LAN antenna 3G antenna Camera module 4 64 4 16 Hinge 4...

Page 281: ...e fin 4 31 Figure 4 15 Removing the system board 1 4 34 Figure 4 16 Removing the system board 2 4 35 Figure 4 17 Removing the speaker 4 39 Figure 4 18 Removing the touch pad fingerprint sensor board 1 4 41 Figure 4 19 Removing the touch pad fingerprint sensor board 2 4 42 Figure 4 20 Removing the touch pad fingerprint sensor board 3 4 43 Figure 4 21 Removing the touch pad fingerprint sensor board ...

Page 282: ...placement Procedures PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 v Figure 4 31 Removing the wireless LAN antenna camera module No 3G model 4 66 Figure 4 32 Removing the hinge 4 81 ...

Page 283: ...4 Replacement Procedures 4 vi CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 ...

Page 284: ...necessary to remove all the FRUs in order to replace one The chart below provides a guide as to which other FRUs must be removed before a particular FRU can be removed The numbers in the chart indicate the relevant section numbers in this manual In all cases when removing an FRU the battery pack must also be removed When repairing an FRU that is the potential cause of a computer fault use the char...

Page 285: ...ER SENSOR BOARD ASSY 1 11 KEYBOARD UNIT 1 68 INSULATOR KB 1 ITEM Parts List ITEM No PART NAME Quantity LCD COVER ASSY 61 LCD COVER ASSY 1 13 W LAN ANTENNA WITH CABLE 1 14 W LAN ANTENNA WITH CABLE 1 24 CAMERA MODULE 1 25 CAMERA HARNESS 1 27 3G ANTENNA WITH CABLE 1 28 3G ANTENNA WITH CABLE 1 Parts which must not be reused are 1 Touch pad 2 Touch pad button cover 3 Fingerprint sensor board 4 Keyboard...

Page 286: ...PCB TO FP PCB 20 RTC battery BUTTON N H BATTERY 21 Fan FAN CPU 22 Fin HEAT SINK 26 3G card 3G MODULE 27 3G antenna Main 3G ANTENNA WITH CABLE 28 3G antenna Sub 3G ANTENNA WITH CABLE 32 LN board FPC FPC SYS TO FALZYL 40 Base assembly BASE ASSY 60 Cover assembly COVER ASSY 67 Touch pad button cover T PAD BTN COV ASSY 80 TP board TOUCH PAD LED BOARD ASSY 81 LN board LAN 3G USB3 0 BOARD ASSY 82 Finger...

Page 287: ...omputer is disconnected from an AC power source Remove any metal jewelry or accessories such as necklaces bracelets or rings in order to reduce the risk of electric shock Never work with wet or damp hands 3 Be careful of edges and corners as these may cut CAUTION 1 When you change a component be sure the replacement component meets the required specifications Never use foreign parts to avoid any r...

Page 288: ...e diagnostic tests described in Chapter 2 to determine which FRU is the cause of the fault 5 Do not perform any unnecessary work Always work in accordance with the disassembly and re assembly procedures in this manual 6 Keep parts removed from the computer in a safe place away from the computer where they will not be damaged or interfere with your work 7 Disassembling requires the removal of a lar...

Page 289: ... the pressure plate such that the cable is fixed in the correct position Pull the cable to ensure that it is securely connected For spring connectors lift up the stopper frees the cable and allow it to be pulled out To reconnect hold the stopper in the up position and insert the cable then lower the stopper to secure the cable Pull the cable to ensure that it is securely connected For back flip co...

Page 290: ...eft over Using an incorrect screw may damage the thread or screw head and result in the FRU not being securely fastened in place After installing FRUs check that the computer operates correctly Tools and Equipment The use of Electrostatic Discharge ESD equipment is very important for your safety and the safety of those around you Proper use of these devices will increase the success rate of your r...

Page 291: ...al shorts or other damage if screws or components come loose NOTE Toshiba recommends that you use an electric screwdriver for quick and easy operations M2 2mm 0 167 N m 1 7 kgf cm M2 5 2 5mm 0 294 N m 3 0 kgf cm NOTE To prevent damage to THIN HEAD screws use type 0 bit philips screwdriver Press along the axis of the screwdriver while turning the screw This is because the contact area between the s...

Page 292: ...h screw means screws whose length is indicated in an integral number to the first decimal places such as 2 5 mm 2 6 mm and so on Screw Notation To make maintenance of the computer easier markings of the kinds of the screws including the types and lengths of the screws are indicated on the computer body Format Screw type Screw length mm Screw shape B Bind screw F Flat head screw S Super thin head s...

Page 293: ...media refer to the card s documentation and to your operating system documentation for proper procedures and precautions 1 Push the Bridge media dummy card It will pop out partly so pull out the card For an instance SD card is described in the figure 4 1 Figure 4 1 Removing the Bridge media Installing the Bridge media To install the Bridge media follow the steps below and refer to Figure 4 1 1 Ins...

Page 294: ...low the steps below and refer to Figure 4 2 and 4 3 CAUTION Insert or remove a SIM card in accordance with any instructions in the SIM card manual or the manuals of the computer system you are using 1 Insert a slender object into the hole of the SIM tray 2 The SIM tray will pop out partly so pull it out Figure 4 2 Removing the SIM card 1 SIM tray Slender object ...

Page 295: ...the SIM tray Figure 4 3 Removing the SIM card 2 Installing the SIM card To install the SIM card follow the steps below and refer to Figure 4 2 and 4 3 1 Set the SIM card on the SIM tray with the metal connector facing up 2 Insert the SIM tray with the SIM card into the slot until it is securely latched SIM Card Metal connector ...

Page 296: ...areful not to short circuit the terminals Also do not drop hit or apply impact do not scratch break twist or bend the battery pack 1 Turn off the power of the computer 2 Disconnect the AC adapter and other external devices from the computer 3 Turn over the computer 4 Peel off the bottom cap 5 Remove the following screws and the base assembly M2 5 4B TORX screw 1 Described as 4T in the figure M2 5 ...

Page 297: ...4 Replacement Procedures 4 14 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 Figure 4 4 Removing the battery pack 1 4 4 10 10 4 4 4 4 4 4 4 4 4T Base assembly Bottom cap 4 ...

Page 298: ...m board 7 Remove the following screws and the battery pack M2 5 5C FLAT HEAD screw 6 Described as 5 in the figure CAUTION When removing the battery pack do not drop the screws on the computer Figure 4 5 Removing the battery pack 2 NOTE Dispose of used batteries according to the laws and ordinances of your local authority Battery pack CN8110 Battery harness 5 5 5 5 5 5 ...

Page 299: ... can explode if not properly replaced used handled or disposed of For environmental reasons collect the spent battery packs Use only batteries recommended by Toshiba for replacements Handle the battery pack with care of followings 1 Set the battery pack to the cover assembly Make sure the battery pack is installed securely 2 Secure the battery pack with the following screws M2 5 5C FLAT HEAD screw...

Page 300: ...r assembly and secure them with the following screws M2 5 4B TORX screw 1 Described as 4T in the Figure 4 4 M2 5 4B FLAT HEAD screw 11 Described as 4 in the Figure 4 4 M2 5 10B FLAT HEAD screw 2 Described as 10 in the Figure 4 4 NOTE Set the base assembly as shown in the figure below 5 Stick the bottom cap in place Base assembly 1 2 ...

Page 301: ...w and refer to Figure 4 6 CAUTION When removing the memory module make sure the computer is powered off Removing a memory module with the power on might damage the module or the computer itself Do not touch the connectors on the memory module or on the computer Dust and stains on the connectors may cause memory access problems Never press hard or bend the memory module 1 Open the left and right la...

Page 302: ...dule with the power on might damage the module or the computer itself Never press hard or bend a memory module 1 Insert the memory module into the connector slantwise and press it down to connect firmly CAUTION After installing the memory module make sure that the memory module is secured with the left and right latches 2 When the power of the computer is turned on the computer checks automaticall...

Page 303: ...ss on the top or bottom of the SSD Pressure may cause data loss or damage to the device Removing the SSD To remove the SSD follow the steps below and refer to Figure 4 7 1 Remove the following screws and disconnect the SSD from the connector CN1910 on the system board M2 3 5C BIND 2 Figure 4 7 Removing the SSD M2x3 5C BIND SSD CN1910 ...

Page 304: ...e Manual 960 887 CONFIDENTIAL 4 21 Installing the SSD To install the SSD follow the steps below and refer to Figure 4 7 1 Insert the SSD to the connector CN1910 on the system board slantwise 2 Push down the SSD and secure it with the following screws M2 3 5C BIND 2 ...

Page 305: ...d 3G card Removing the RTC battery LN board 3G card To remove the RTC battery LN board 3G card follow the steps below and refer to Figure 4 8 to 4 12 1 Disconnect the LN board FPC from the connector CN9500 on system board and connector CN9600 on the LN board Figure 4 8 Removing the LN board FPC CN9600 CN9500 LN board FPC ...

Page 306: ...r CN9300 on the system board 3 Open the insulator INSU RTC BATT and remove the RTC battery CAUTION Risk of explosion if RTC battery is replaced by an incorrect type Dispose of used RTC batteries according to the laws and ordinances of your local authority Figure 4 9 Removing the RTC battery CN9300 RTC battery RTC battery harness Insulator INSU RTC BATT ...

Page 307: ... from the connectors on the 3G card black cable red mark on the connector from Main and gray cable blue mark on the connector from Sub using an antenna coaxial cable disconnector 6 Disconnect the camera harness from the connector CN9540 on the system board 7 Turn up the insulators INSU HNS HOLD and INSU HNS BH R and release the harnesses Figure 4 10 Removing the LN board 1 Insulator INSU W LAN Ins...

Page 308: ... Manual 960 887 CONFIDENTIAL 4 25 8 Remove the gasket 9 Remove the following screws 3G card and LN board M2 3B S THIN HEAD 3 Figure 4 11 Removing the LN board 2 M2x3B S THIN HEAD LN board 3G card 3G model only M2x3B S THIN HEAD 3G model only Gasket WiMAX model only ...

Page 309: ...acement Procedures 4 26 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 10 Disconnect the 3G card from the connector CN2610 on the LN board Figure 4 12 Removing the 3G card CN2610 3G card ...

Page 310: ...follow the steps below and refer to Figure 4 8 to 4 12 1 Connect the 3G card to the connector CN2610 on the LN board 2 Set the LN board to the cover assembly and secure it with the following screws M2 3B S THIN HEAD 3 NOTE When replacing the LN board with a new one stick the insulators INSU HNS HOLD and INSU HNS BH R and gasket WiMAX model only to the LN board in place WiMAX model only ...

Page 311: ...Main and gray cable blue mark on the connector to Sub 8 Turn up the insulator INSU W LAN and connect the wireless LAN antenna cables to the connectors on the wireless LAN card gray cable to Main or 1 and black cable to Sub or 2 9 Open the insulator INSU RTC BATT and set the RTC battery in place 10 Close the insulator INSU RTC BATT to fix the RTC battery 11 Connect the RTC battery harness to the co...

Page 312: ...fan To remove the DC fan follow the steps below and refer to Figure 4 13 1 Disconnect the fan harness from the connector CN3380 on the system board 2 Remove the following screws securing the DC fan M2 5 5C FLAT HEAD 2 3 Remove the DC fan from the slot Figure 4 13 Removing the DC fan CN3380 DC fan M2 5x5C FLAT HEAD Fan harness ...

Page 313: ...aintenance Manual 960 887 Installing the DC fan To install the DC fan follow the steps below and refer to Figure 4 13 1 Set the DC fan in place and secure it with the following screws M2 5 5C FLAT HEAD 2 2 Connect the fan harness to the connector CN3380 on the system board ...

Page 314: ... 4 8 Fin Removing the Fin To remove the fin follow the steps below and refer to Figure 4 14 1 Remove the following screws and fin M2 3 5C BIND 2 NOTE When removing the fin be sure to remove the screws in the reverse order of the number marked on the fin Figure 4 14 Removing the fin M2x3 5C BIND Fin ...

Page 315: ...ready applied to the CPU wipe them off with a cloth in advance 2 Apply new grease Shin Etsu Chemical Co X 23 7921 5 on the CPU using a special syringe as shown in the following figure NOTE Apply new grease as shown in the figure below 3 Set the fin in place and secure it with the following screws M2 3 5C BIND 2 NOTE When securing the fin be sure to secure the screws in the order of the number mark...

Page 316: ...board Wireless LAN card CAUTION 1 If replacing with a new system board update the DMI information as described in Chapter 3 Test Program Also update with the latest BIOS and EC KBC as described in Appendix G and in Appendix H 2 When removing installing the system board do not handle with the area A and B BACK ...

Page 317: ...eel off the glass tape 2 Disconnect the KB BL flexible cable KB flexible cable TP board FFC speaker harness and LCD harness from the connectors CN3241 CN3230 CN9550 CN6000 and CN5300 on the system board Figure 4 15 Removing the system board 1 KB BL flexible cable Connected to CN3241 KB flexible cable Connected to CN3230 TP board FPC Connected to CN9550 Speaker harness Connected to CN6000 LCD harne...

Page 318: ... the system board 4 Turn up the insulator INSU W LAN and remove the following screw M2 3B S THIN HEAD 1 5 Remove the following screw and the system board M2 3B S THIN HEAD 1 6 Disconnect the wireless LAN card from the connector CN2600 on the system board Figure 4 16 Removing the system board 2 M2x3B S THIN HEAD M2x3B S THIN HEAD System board DC IN harness Wireless LAN card Insulator INSU W LAN CN2...

Page 319: ...AN card To install the system board wireless LAN card follow the steps below and refer to Figure 4 15 to 4 16 1 Connect the wireless LAN card to the connector CN2600 on the system board 2 Set the system board in place NOTE When replacing the system board with a new one stick the INSU SQUARE D STICK TAPE MIC CVER and SQUARE GUM in place ...

Page 320: ...4 Replacement Procedures PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 37 ...

Page 321: ...onnect the DC IN harness to the connector CN8800 on the system board and set it to the slot of the cover assembly 5 Connect the KB BL flexible cable KB flexible cable TP board FFC speaker harness and LCD harness to the connectors CN3241 CN3230 CN9550 CN6000 and CN5300 on the system board NOTE When replacing the LCD harness with a new one stick the square cushion black in place 6 Stick the glass ta...

Page 322: ...speaker follow the steps below and refer to Figure 4 17 1 Peel off the glass tapes 2 Turn up the insulators INSU SPK HNS HLD and INSU COV TPAD and release the speaker harness 3 Take out the speaker from the slots of the cover assembly Figure 4 17 Removing the speaker Insulator INSU SPK HNS HLD Glass tape Speaker harness Insulator INSU COV TPAD Glass tape Speaker Speaker ...

Page 323: ... speaker to the slots of the cover assembly 2 Turn up the insulators INSU SPK HNS HLD and INSU COV TPAD and arrange the speaker harness in place NOTE When replacing the cover assembly with a new one peel off the separators of the INSU SPK HNS HLD and INSU COV TPAD and fix the speaker harness with the insulators 3 Close the insulators INSU SPK HNS HLD and INSU COV TPAD 4 Stick the glass tapes in pl...

Page 324: ...d refer to Figure 4 18 to 4 21 1 Disconnect the TP board FFC from the connector CN3380 on the TP board 2 Disconnect the TP FFC from the connector CN3240 on the fingerprint sensor board and connector on the touch pad 3 Disconnect the FP FFC from the connector CN3650 on the fingerprint sensor board and connector CN9551 on the TP board Figure 4 18 Removing the touch pad fingerprint sensor board 1 TP ...

Page 325: ...the latches and remove the touch pad and touch pad button cover adhered with the double sided tape NOTE Do not reuse the removed touch pad and touch pad button cover Be sure to use new touch pad and touch pad cover Figure 4 19 Removing the touch pad fingerprint sensor board 2 Touch pad Touch pad button cover ...

Page 326: ... TAPE and peel off the fingerprint sensor board NOTE Do not reuse the removed fingerprint sensor board Be sure to use a new fingerprint sensor board In the models without the fingerprint sensor board peel off the AL TAPE NONFINGER Figure 4 20 Removing the touch pad fingerprint sensor board 3 Fingerprint sensor board Aluminum tape ...

Page 327: ... PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 6 Remove the following screws and slide the TP board to the arrow pointing M2 3B S THIN HEAD 2 Figure 4 21 Removing the touch pad fingerprint sensor board 4 TP board M2x3B S THIN HEAD Hole ...

Page 328: ...ngerprint sensor board follow the steps below and refer to Figure 4 18 to 4 21 1 Slide the TP board to the hole of the cover assembly and secure it with the following screws M2 3B S THIN HEAD 2 2 Stick the insulator INSU SQUARE to a new fingerprint sensor board in place NOTE Stick the insulator INSU SQUARE to the fingerprint sensor board in place as shown in the figure below ...

Page 329: ...Peel off the separator of a new fingerprint sensor board 4 Stick the fingerprint sensor board and aluminum tape AL TAPE in place NOTE Stick the aluminum tape AL TAPE as shown in the figure below In the models without the fingerprint sensor board stick the AL NONE FINGER to the cover assembly in place ...

Page 330: ...FP FFC to the connector CN3650 on the fingerprint sensor board and connector CN9551 on the TP board 8 Connect the TP FFC to the connector CN3240 on the fingerprint sensor board and connector on the touch pad 9 Connect the TP board FFC to the connector CN3380 on the TP board CAUTION When removing peeling the touch pad wipe off the double sided tape on the cover assembly Stick new double sided tape ...

Page 331: ... 1 Remove the aluminum tape AL TAPE from the back of the cover assembly Refer to the NOTE of the Page 4 50 2 Turn the cover assembly face up and peel off the keyboard adhered to the insulator 3 Peel off the insulator INSU KB from the cover assembly NOTE Do not reuse the removed keyboard and INSU KB Be sure to use new keyboard and KB insulator Figure 4 22 Removing the keyboard Keyboard Insulator IN...

Page 332: ...the steps below and refer to Figure 4 22 1 Stick a new insulator INSU KB on the cover assembly 2 Peel off the separator of the insulator INSU KB NOTE When sticking an INSU KB to COVER ASSY refer to the following figure 3 Stick a new keyboard on the insulator INSU KB NOTE Arrange the KB flexible cable and KB BL flexible cable as shown in the figure below ...

Page 333: ...t Procedures 4 50 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 4 Stick the aluminum tape AL TAPE on the back of the cover assembly NOTE When sticking an AL TAPE refer to the following figure ...

Page 334: ... the Cover assembly LCD assembly To remove the cover assembly LCD assembly follow the steps below and refer to Figure 4 23 to 4 25 1 Peel off the insulator INSU ANT HLD to release the wireless LAN antenna cable black 3G model only Figure 4 23 Removing the cover assembly LCD assembly 1 Insulator INSU ANT HLD Wireless LAN antenna cable black ...

Page 335: ...e hinge caps 3 Remove the following screw and D SUB cover M2 3B S THIN HEAD 1 4 Remove the following screws securing the cover assembly and LCD assembly M2 5 3C S THIN HEAD 4 Figure 4 24 Removing the cover assembly LCD assembly 2 M2x3B S THIN HEAD Hinge cap L Hinge cap R D SUB cover M2 5x3C S THIN HEAD M2 5x3C S THIN HEAD Latch Latch ...

Page 336: ...ÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 53 5 Open the display 90 degrees and separate the LCD assembly and cover assembly Figure 4 25 Removing the cover assembly LCD assembly 3 LCD assembly Cover assembly ...

Page 337: ... S THIN HEAD 4 2 Set the D SUB cover to the cover assembly and secure them with following screw M2 3B S THIN HEAD 1 3 Slide the hinge caps to the cover assembly to secure them while engaging the latches 4 Arrange the wireless LAN antenna cable black and stick the insulator INSU ANT HLD in place Prepare the required parts in advance when replacing the following item ITEM Parts List ITEM No PART NAM...

Page 338: ...Maintenance Manual 960 887 CONFIDENTIAL 4 55 4 14 LCD Removing the LCD To remove the LCD follow the steps below and refer to Figure 4 26 to 4 29 1 Remove the LCD mask while releasing the latches lower side first Figure 4 26 Removing the LCD mask LCD mask ...

Page 339: ...m the LCD cover described as followings 1 Set the thin edge of the spatula to the rib of the LCD cover 2 Insert the thin edge of the spatula between the LCD and LCD cover 3 Move the thin edge of the spatula toward the arrow pointing to peel the LCD from the LCD cover Be careful that the incorrect procedure may break the liquid crystal panel Figure 4 27 Removing the LCD 1 Both sided tape Rib Rib Sp...

Page 340: ...ORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 57 3 Turn up the insulators INSU CABLE HLD L and INSU LCD HNS HLD and remove the LCD from the LCD cover Figure 4 28 Removing the LCD 2 LCD Insulator LCD cover ...

Page 341: ...ONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 4 Turn up the tub portion of the LCD harness and disconnect the LCD harness from the connector on the LCD Figure 4 29 Removing the LCD 3 LCD LCD harness Tub Connector ...

Page 342: ... BLIND to the LCD in place 1 Connect the LCD harness to the connector on the LCD and stick the tub portion of the LCD harness to the LCD 2 Set the LCD to the LCD cover and arrange the LCD harness in place NOTE When the both sided tape on the LCD cover is peeled stick the both sided tape on the LCD cover in place When replacing the LCD cover with a new one peel off the separator of the both sided t...

Page 343: ...4 Replacement Procedures 4 60 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 Arrange the harnesses as shown in the figure below ...

Page 344: ...he harnesses with the insulators INSU CABLE HLD L and INSU LCD HNS HLD 4 Set the LCD mask to the LCD cover while engaging the latches NOTE When replacing the LCD mask with a new one stick the SQUARE CUSHION Camera VGA model INSU CAM HD Camera HD model or INSU CIRCLE No Camera model to the LCD mask in place ...

Page 345: ...eplacement Procedures 4 62 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 When setting the LCD mask be sure to secure the latches in the order of the number marked on the figure below ...

Page 346: ...dures PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 63 NOTE When replacing the LCD mask with a new one stick the camera panel Camera model or LCD mask seal No Camera model to the LCD mask in place ...

Page 347: ...0 and 4 31 1 Peel off the insulator INSU SQUARE and turn up the insulators INSU ANT LCD HLD 2 Peel off the wireless LAN antennas 3G antennas from the LCD cover 3 Disconnect the camera harness from the connector on the camera module 4 Peel off the camera module from the slot of the LCD cover 5 Peel off the camera harness from the LCD cover NOTE Do not reuse the removed wireless LAN antennas 3G ante...

Page 348: ... 65 Figure 4 30 Removing the wireless LAN antenna 3G antenna camera module 3G model Insulator INSU ANT LCD HLD Camera module Camera harness Wireless LAN antenna gray Insulator INSU ANT LCD HLD Wireless LAN antenna black 3G antenna black 3G antenna gray Insulator INSU SQUARE Insulator INSU SQUARE ...

Page 349: ...930 Satellite Z930 Maintenance Manual 960 887 Figure 4 31 Removing the wireless LAN antenna camera module No 3G model Insulator INSU ANT LCD HLD Insulator INSU ANT LCD HLD Camera module Camera harness Wireless LAN antenna black Wireless LAN antenna gray ...

Page 350: ...8 3G ANTENNA WITH CABLE 1 Installing the Wireless LAN antenna 3G antenna Camera module To install the Wireless LAN antenna 3G antenna Camera module follow the steps below and refer to Figure 4 30 and 4 31 1 Connect a new camera harness to the connector on a new camera module 2 Stick the camera module to the slot of the LCD cover 3 Stick the camera harness on the LCD cover in place 4 Stick new wire...

Page 351: ... Procedures 4 68 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CAUTION Replacing the antennas and camera with care of the followings When sticking INSU ANT LCD HLD refer to the following figure ...

Page 352: ...4 Replacement Procedures PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 69 When sticking INSU CABLE HLD L refer to the following figure ...

Page 353: ...4 Replacement Procedures 4 70 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 When sticking INSU LCD HNS HLD refer to the following figure ...

Page 354: ...ocedures PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 71 When sticking GASKET refer to the following figure Camera model When arranging CAMERA HARNESS refer to the following figure Camera model ...

Page 355: ...4 Replacement Procedures 4 72 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 When sticking W LAN antennas and 3G antennas refer to the following figures Wireless LAN WiMAX Model ...

Page 356: ...4 Replacement Procedures PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 73 Wireless LAN and 3G Model ...

Page 357: ...4 Replacement Procedures 4 74 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 When sticking INSU SQUARE and GASKET refer to the following figures Wireless LAN and 3G Model ...

Page 358: ...4 Replacement Procedures PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 75 Wireless LAN and 3G Model ...

Page 359: ...4 Replacement Procedures 4 76 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 When arranging the cables refer to the following figure ...

Page 360: ...É Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 77 Peel off the separator of the D STICK TAPE and stick the antenna cables on the D STICK TAPE Peel off the separator of the INSU CABLE HLD L and fix the antenna cables ...

Page 361: ...4 Replacement Procedures 4 78 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 Peel off the separator of the INSU LCD HNS HLD and fix the antenna cables ...

Page 362: ...É Z930 Satellite Z930 Maintenance Manual 960 887 CONFIDENTIAL 4 79 Peel off the separator of the D STICK TAPE and stick the antenna cables on the D STICK TAPE Peel off the separator of the INSU CABLE HLD L and fix the antenna cables ...

Page 363: ...4 Replacement Procedures 4 80 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 ...

Page 364: ...6 Hinge Removing the Hinge To remove the hinge follow the steps below and refer to Figure 4 32 1 Remove the following screws securing the hinges M2 5 3 1B BIND 4 2 Remove the hinges right and left from the LCD cover Figure 4 32 Removing the hinge Hinge L Hinge R M2 5x3 1B BIND M2 5x3 1B BIND LCD cover ...

Page 365: ...ÉGÉ Z930 Satellite Z930 Maintenance Manual 960 887 Installing the Hinge To install the hinge follow the steps below and refer to Figure 4 32 1 Set the hinges right and left to the LCD cover and secure them with the following screws M2 5 3 1B BIND 4 ...

Page 366: ... CONFIDENTIAL Appendices ...

Page 367: ...Appendices App ii CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 ...

Page 368: ...nts Appendix A Handling the LCD Module A 1 Appendix B Board Layout B 1 Appendix C Pin Assignments C 1 Appendix D Keyboard Scan Character Codes D 1 Appendix E Key Layout E 1 Appendix F Wiring Diagrams F 1 Appendix G BIOS rewrite Procedures G 1 Appendix H EC KBC rewrite Procedures H 1 Appendix I Reliability I 1 ...

Page 369: ...Appendices App iv CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 ...

Page 370: ...cautions when handling the LCD module 1 When installing the LCD module in the LCD cover be sure to seat it so that it is properly aligned and maximum visibility of the display is maintained 2 Be careful to align the holes at the four corners of the LCD module with the corresponding holes in the LCD cover before securing the module with screws Do not force the module into place because stress can a...

Page 371: ...ll dirty try breathing on the surface to create a light condensate and wipe it again If the surface is very dirty we recommend a CRT cleaning agent Apply the agent to a cloth and then wipe the panel s surface Do not apply cleanser directly to the panel 4 If water or other liquid is left on the panel s surface for a long period it can change the screen s tint or stain it Be sure to quickly wipe off...

Page 372: ...87 CONFIDENTIAL A 3 5 Glass is used in the panel so be careful not to drop it or let it strike a hard object which could cause breakage or cracks 6 CMOS LSI circuits are used in the module so guard against damage from electrostatic discharge Be sure to wear a wrist or ankle ground when handling the module ...

Page 373: ... 887 7 Do not expose the module to direct sunlight or strong ultraviolet rays for long periods 8 Do not store the module at temperatures below specifications Cold can cause the liquid crystals to freeze lose their elasticity or otherwise suffer damage 9 Do not disassemble the LCD module Disassembly can cause malfunctions ...

Page 374: ...atellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL A 5 10 If you transport the module do not use packing material that contains epoxy resin amine or silicon glue alcohol or oxide These materials can release gas that can damage the panel s polarization ...

Page 375: ...Appendices Appendix A Handling the LCD Module A 6 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 ...

Page 376: ...stem board FAU22SY layout front 2 Figure B 2 System board FAU2SY layout back 4 Figure B 3 LAN 3G USB 3 0 board FAU2LN layout front back 6 Figure B 4 Touch Pad LED board FAU2TP layout front back 8 Figure B 5 Finger sensor board FULFS layout front back 9 Table B 1 System board FAU2SY connectors and ICs front 3 Table B 2 System board FAU2SY connectors and ICs back 5 Table B 3 LAN 3G USB 3 0 board FAU...

Page 377: ...Appendices Appendix B Board Layout B 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 B 1 System board FAU2SY Front View Figure B 1 System board FAU22SY layout front ...

Page 378: ...Appendix B Board Layout Appendices PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL B 3 Table B 1 System board FAU2SY connectors and ICs front Number Name ...

Page 379: ...Appendices Appendix B Board Layout B 4 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 B 2 System board FAU2SY Back View Figure B 2 System board FAU2SY layout back ...

Page 380: ...tor CN3380 FAN interface connector CN4611 USB interface connector CN5300 LCD interface connector CN5400 CRT interface connector CN5350 HDM interface connector CN6000 Speaker interface connector J6051 Microphone connector J6310 Headphone connector CN8800 DC IN interface connector CN8110 Battery connector CN9300 RTCVCC interface connector CN9500 FAU2LN board interface connector CN9540 WebCam interfa...

Page 381: ...es Appendix B Board Layout B 6 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 B 3 LAN 3G USB 3 0 board FAU2LN View front back Figure B 3 LAN 3G USB 3 0 board FAU2LN layout front back ...

Page 382: ...nual 960 887 CONFIDENTIAL B 7 Table B 3 LAN 3G USB 3 0 board FAU2LN connector back Number Name CN9600 System board interface connector CN2610 PCI E Mini CARD 3G interface connector IS2620 SIM board interface connector J4050 LAN RJ45 interface connector CN4622 USB3 0 interface connector ...

Page 383: ...anual 960 887 B 4 Touch Pad LED board FAU2TP View front back Figure B 4 Touch Pad LED board FAU2TP layout front back Table B 4 Touch Pad LED board FAU2TP connector front back Number Name CN3240 Touch Pad interface connector CN9551 FULFS board interface connector CN9650 System board interface connector ...

Page 384: ...0 Series Maintenance Manual 960 887 CONFIDENTIAL B 9 B 5 Finger sensor board FULFS View front back Figure B 5 Finger sensor board FULFS layout front back Table B 5 Finger sensor board FULFS connector front back Number Name CN3650 FAU2TP board interface connector ...

Page 385: ...Appendices Appendix B Board Layout B 10 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 ...

Page 386: ...ophone connector 6 pin 11 C 14 J6310 Headphone connector 6 pin 11 C 15 CN8800 DC IN connector 4 pin 11 C 16 CN8110 Battery connector 9 pin 11 C 17 CN9300 RTCVCC interface connector 3 pin 12 C 18 CN9500 FALZLN board interface connector 76 pin 13 C 19 CN9540 WebCam interface connector 6 pin 14 C 20 CN9550 FALZTP board interface connector 22 pin 14 C 21 CN3241 Keyboard Back Light interface connector ...

Page 387: ... BDQS0 B1N 11 GND 12 BDQS0 B1P 13 GND 14 GND 15 BDQ03 B1P 16 BDQ04 B1P 17 BDQ07 B1P 18 BDQ00 B1P 19 GND 20 GND 21 BDQ12 B1P 22 BDQ09 B1P 23 BDQ08 B1P 24 BDQ13 B1P 25 GND 26 GND 27 BDQS1 B1N 28 GND 29 BDQS1 B1P 30 MSMRST B1N 31 GND 32 GND 33 BDQ10 B1P 34 BDQ11 B1P 35 BDQ14 B1P 36 BDQ15 B1P 37 GND 38 GND 39 BDQ16 B1P 40 BDQ21 B1P 41 BDQ20 B1P 42 BDQ17 B1P 43 GND 44 GND 45 BDQS2 B1N 46 GND 47 BDQS2 B...

Page 388: ...1V 83 BMA12 B1P 84 BMA11 B1P 85 BMA09 B1P 86 BMA07 B1P 87 1R5 B1V 88 1R5 B1V 89 BMA08 B1P 90 BMA06 B1P 91 BMA05 B1P 92 BMA04 B1P 93 1R5 B1V 94 1R5 B1V 95 BMA03 B1P 96 BMA02 B1P 97 BMA01 B1P 98 BMA00 B1P 99 1R5 B1V 100 1R5 B1V 101 XBCK0 B1P 102 XBCK1 B1P 103 XBCK0 B1N 104 XBCK1 B1N 105 1R5 B1V 106 1R5 B1V 107 BMA10 B1P 108 BBS1 B1P 109 BBS0 B1P 110 BRAS B1N 111 1R5 B1V 112 1R5 B1V 113 BWE B1N 114 B...

Page 389: ...BDQS6 B1N 153 GND 154 BDQS6 B1P 155 GND 156 GND 157 BDQ52 B1P 158 BDQ49 B1P 159 BDQ53 B1P 160 BDQ48 B1P 161 GND 162 GND 163 BDQ47 B1P 164 BDQ42 B1P 165 BDQ43 B1P 166 BDQ46 B1P 167 GND 168 GND 169 BDQS5 B1N 170 GND 171 BDQS5 B1P 172 GND 173 GND 174 BDQ44 B1P 175 BDQ41 B1P 176 BDQ45 B1P 177 BDQ40 B1P 178 GND 179 GND 180 BDQ39 B1P 181 BDQ34 B1P 182 BDQ35 B1P 183 BDQ38 B1P 184 GND 185 GND 186 BDQS4 B1...

Page 390: ... pin Pin No Signal Name Pin No Signal Name 1 NC 2 P3V 3 NC 4 GND 5 NC 6 NC 7 NC 8 NC 9 GND 10 NC 11 NC 12 NC 13 NC 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 NC 21 GND 22 NC 23 ZSARHD P1P 24 P3V 25 ZSARHD P1N 26 GND 27 GND 28 NC 29 GND 30 NC 31 ZSARHD P1N 32 NC 33 ZSATHD P1P 34 GND 35 GND 36 NC 37 GND 38 NC 39 P3V 40 GND 41 P3V 42 NC 43 GND 44 NC 45 NC 46 NC 47 NC 48 NC 49 NC 50 GND 51 NC 52 P3V 1T ...

Page 391: ...ce Manual 960 887 C 3 IS2130 SD Card interface connector 12 pin Table C 3 SD Card interface connector 12 pin Pin No Signal Name Pin No Signal Name 1 SDAT3 P3P 2 SDCMD P3P 3 GND 4 FMC P3V 5 SDCLK P3P 6 GND 7 SDAT0 P3P 8 SDAT1 P3P 9 SDAT2 P3P 10 SDCD P3N 11 GND 12 SDWP P3P 1T GND 2T GND 3T GND 4T GND ...

Page 392: ...AKE E3N 2 WLAN E3V 3 NC 4 GND 5 NC 6 NC 7 WLXRQ E3N 8 NC 9 GND 10 NC 11 XPEWL P0N 12 NC 13 XPEWL P0P 14 NC 15 GND 16 NC 17 NC 18 GND 19 NC 20 WLRFON S3N 21 GND 22 IC2601 4 PLTRS3 E3N 23 ZERWL P1N 24 WLAN E3V 25 ZERWL P1P 26 WLDET P3N 27 GND 28 NC 29 GND 30 NC 31 ZETWL P1N 32 NC 33 ZETWL P1P 34 GND 35 GND 36 ZUSBWM E3N 37 GND 38 ZUSBWM E3P 39 WLAN E3V 40 GND 41 WLAN E3V 42 WMLED E3P 43 GND 44 NC 45...

Page 393: ... S3N 14 NC 15 KBSC00 S3N 16 KBSC09 S3N 17 KBSC03 S3N 18 KBSC02 S3N 19 KBSC05 S3N 20 KBSC04 S3N 21 KBSC06 S3N 22 KBSC08 S3N 23 KBSC10 S3N 24 KBSC01 S3N 25 KBSC11 S3N 26 KBSC07 S3N 27 KBSC15 S3N 28 KBSC12 S3N 29 KBSC13 S3N 30 KBSC14 S3N 1T GND 2T GND C 6 CN3380 FAN interface connector 4 pin Table C 6 FAN interface connector 4 pin Pin No Signal Name Pin No Signal Name 1 P5V 2 FANG0 P3P 3 GND 4 FPWM0 ...

Page 394: ...ce connector 40 pin Table C 9 LCD interface connector 40 pin Pin No Signal Name Pin No Signal Name 1 NC 2 PNL P3V 3 PNL P3V 4 P3V 5 NC 6 TSCL P3P 7 TSDA P3P 8 ZITDA0 PYN 9 ZITDA0 PYP 10 GND 11 ZITDA1 PYN 12 ZITDA1 PYP 13 GND 14 ZITDA2 PYN 15 ZITDA2 PYP 16 GND 17 XITXCA PYN 18 XITXCA PYP 19 GND 20 ZITDB0 PYN 21 ZITDB0 PYP 22 GND 23 ZITDB1 PYN 24 ZITDB1 PYP 25 GND 26 ZITDB2 PYN 27 ZITDB2 PYP 28 GND ...

Page 395: ... P3P 15 CRTSCL P5P 1T GND 2T GND C 11 CN5350 HDMI interface connector 19 pin Table C 11 HDMI interface connector 19 pin Pin No Signal Name Pin No Signal Name 1 ZIDTX2 P3P 2 GND 3 ZIDTX2 P3N 4 ZIDTX1 P3P 5 GND 6 ZIDTX1 P3N 7 ZIDTX0 P3P 8 GND 9 ZIDTX0 P3N 10 XIDCLK P3P 11 GND 12 XIDCLK P3N 13 NC 14 NC 15 IDBSCL P3P 16 IDBSDA P3P 17 GND 18 HDMI S5V 19 HPDETI P3P 1T GND 2T GND 3T GND 4T GND C 12 CN600...

Page 396: ...6310 Headphone connector 6 pin Table C 14 Headphone connector 6 pin Pin No Signal Name Pin No Signal Name 1 HEADR PXP 2 3 NC 4 HEADL PXP 5 A GND 6 DETCTA P4N C 15 CN8800 DC IN connector 4 pin Table C 15 DC IN connector 4 pin Pin No Signal Name Pin No Signal Name 1 ADPDC 2 ADPDC 3 GND 4 GND 1T GND 2T GND C 16 CN8110 Battery connector 9 pin Table C 16 Battery connector 9 pin Pin No Signal Name Pin N...

Page 397: ...s C 12 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 C 17 CN9300 RTCVCC interface connector 3 pin Table C 17 RTCVCC interface connector 3 pin Pin No Signal Name Pin No Signal Name 1 R3V 2 NC 3 GND 1T GND 2T GND ...

Page 398: ...REN1 E3P 17 LANXRQ E3N 18 1R05 E1V 19 1R05 E1V 20 1R05 E1V 21 GLCTRL E3N 22 3GLED E3P 23 3GRFON S3N 24 TMP3G SXP 25 TMP3G GND 26 MINDET P3N 27 3GWAKE S3N 28 NC 29 PLTRST E3N 30 LLINK E3N 31 NC 32 RMRT3G S3N 33 GND 34 GND 35 GND 36 ZUSHHG E3P 37 ZUSHHG E3N 38 GND 39 ZUSSIM E3P 40 ZUSSIM E3N 41 GND 42 ZUSBP0 E3P 43 ZUSBP0 E3N 44 GND 45 GND 46 GND 47 GND 48 ZUS3T0 E1P 49 ZUS3T0 E1N 50 GND 51 ZUS3R0 E...

Page 399: ...ace connector 22 pin Table C 20 FAU2TP board interface connector 22 pin Pin No Signal Name Pin No Signal Name 1 IPDCLK P5P 2 GND 3 IPDDAT P5P 4 P5V 5 DCINOR S5N 6 M5V 7 DCINGR S5N 8 PWLEOR S3P 9 PWLEGR S3P 10 BAT10R S5N 11 BAT1GR S5N 12 GND 13 SATLED P3N 14 P3V 15 ECOLED S3P 16 RFLED S3P 17 WANLED E3P 18 FGSPON S3N 19 GND 20 ZUSBFS E3P 21 ZUSBFS E3N 22 GND 1T GND 2T GND C 21 CN3241 Keyboard Back L...

Page 400: ... ZERLAN P1P 18 GND 19 ZETLAN P1N 20 ZETLAN P1P 21 GND 22 XPELAN P0N 23 XPELAN P0P 24 GND 25 ZUS3R0 E1N 26 ZUS3R0 E1P 27 GND 28 ZUS3T0 E1N 29 ZUS3T0 E1P 30 GND 31 GND 32 GND 33 GND 34 ZUSBP0 E3N 35 ZUSBP0 E3P 36 GND 37 ZUSSIM E3N 38 ZUSSIM E3P 39 GND 40 ZUSHHG E3N 41 ZUSHHG E3P 42 GND 43 GND 44 GND 45 RMRT3G S3N 46 NC 47 LLINK E3N 48 PLTRST E3N 49 NC 50 3GWAKE S3N 51 MINDET P3N 52 TMP3G GND 53 TMP3...

Page 401: ...nterface connector 52 pin Pin No Signal Name Pin No Signal Name 1 3GWAKE Ｓ3N 2 3G E3V 3 NC 4 GND 5 NC 6 NC 7 NC 8 UIMPWR E3V 9 GND 10 UIMDA E3P 11 NC 12 UIMCL E3P 13 NC 14 ＵＩＭＲＳ E3P 15 GND 16 NC 17 NC 18 GND 19 NC 20 3GRFON S3N 21 GND 22 NC 23 NC 24 3G E3V 25 NC 26 MINDET P3N 27 GND 28 NC 29 GND 30 NC 31 NC 32 NC 33 NC 34 GND 35 GND 36 ZUSB3G E3N 37 GND 38 ZUSB３G E3P 39 3G E3V 40 GND 41 3G E3V 42 ...

Page 402: ...8 USBSIM E3N 1T GND 2T GND 3T GND 4T GND C 25 J4050 LAN RJ45 interface connector 8 pin Table C 25 LAN interface connector 8 pin Pin No Signal Name Pin No Signal Name 1 ZMDI0P EYP 2 ZMDI0N EYN 3 ZMDI1P EYP 4 ZMDI2P EYP 5 ZMDI2N EYN 6 ZMDI1N EYN 7 ZMDI3P EYP 8 ZMDI3N EYN C 26 CN4622 USB3 0 interface connector 9 pin Table C 26 USB3 0 interface connector 9 pin Pin No Signal Name Pin No Signal Name 1 U...

Page 403: ...12 BAT1GR S5N 13 BAT1OR S5N 14 PWLEGR S3P 15 PWLEOR S3P 16 DCINGR S5N 17 M5V 18 DCINOR S5N 19 P5V 20 IPDDAT P5P 21 GND 22 IPDCLK P5P 1T GND 2T GND C 28 CN3240 Touch Pad interface connector 12 pin Table C 28 Touch Pad interface connector 12 pin Pin No Signal Name Pin No Signal Name 1 P5V 2 P5V 3 IPDDAT P5P 4 IPDCLK P5P 5 GND 6 GND 7 TPBTNR P5N 8 NC 9 NC 10 NC 11 NC 12 TPBTNL P5N 1T GND 2T GND C 29 ...

Page 404: ...tenance Manual 960 887 CONFIDENTIAL C 19 Finger sensor board FULFS C 30 CN3650 FAU2TP board interface connector 6 pin Table C 30 FAU2TP board interface connector 6 pin Pin No Signal Name Pin No Signal Name 1 A E3V 2 FGSPON S3N 3 GND 4 ZUSBFS E3N 5 ZUSBFS E3P 6 GND 1T GND 2T GND ...

Page 405: ...Appendices Appendix C Pin Assignments C 20 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 ...

Page 406: ...02 82 16 F0 16 03 2 03 83 1E F0 1E 04 3 04 84 26 F0 26 05 4 05 85 25 F0 25 06 5 06 86 2E F0 2E 07 6 07 87 36 F0 36 08 7 08 88 3D F0 3D 2 09 8 09 89 3E F0 3E 2 10 9 0A 8A 46 F0 46 2 11 0 0B 8B 45 F0 45 12 _ 0C 8C 4E F0 4E 13 0D 8D 55 F0 55 15 BkSp 0E 8E 66 F0 66 16 Tab 0F 8F 0D F0 0D 17 Q 10 90 15 F0 15 18 W 11 91 1D F0 1D 19 E 12 92 24 F0 24 20 R 13 93 2D F0 2D 21 T 14 94 2C F0 2C 22 Y 15 95 35 F0...

Page 407: ... 1F 9F 1B F0 1B 33 D 20 A0 23 F0 23 34 F 21 A1 2B F0 2B 35 G 22 A2 34 F0 34 36 H 23 A3 33 F0 33 37 J 24 A4 3B F0 3B 2 38 K 25 A5 42 F0 42 2 39 L 26 A6 4B F0 4B 2 40 27 A7 4C F0 4C 2 41 28 A8 52 F0 52 43 Enter 1C 9C 5A F0 5A 3 44 Shift L 2A AA 12 F0 12 45 No 102 key 56 D6 61 F0 61 46 Z 2C AC 1A F0 1A 47 X 2D AD 22 F0 22 48 C 2E AE 21 F0 21 49 V 2F AF 2A F0 2A 50 B 30 B0 32 F0 32 51 N 31 B1 31 F0 31...

Page 408: ...70 E0 F0 70 1 76 Del E0 53 E0 D3 E0 71 E0 F0 71 1 79 E0 4B E0 CB E0 6B E0 F0 6B 1 80 Home E0 47 E0 C7 E0 6C E0 F0 6C 1 81 End E0 4F E0 CF E0 69 E0 F0 69 1 83 E0 48 E0 C8 E0 75 E0 F0 75 1 84 E0 50 E0 D0 E0 72 E0 F0 72 1 85 PgUp E0 49 E0 C9 E0 7D E0 F0 7D 1 86 PgDn E0 51 E0 D1 E0 7A E0 F0 7A 1 89 E0 4D E0 CD E0 74 E0 F0 74 1 110 Esc 01 81 76 F0 76 112 F1 3B BB 05 F0 05 113 F2 3C BC 06 F0 06 114 F3 3...

Page 409: ...78 3 123 F12 58 D8 07 F0 07 3 124 PrintSc 6 6 6 6 6 126 Pause 7 7 7 7 7 202 Fn 4 203 Win E0 5B E0 DB E0 1F E0 F0 1F 204 App E0 5D E0 DD E0 2F E0 F0 2F Notes 1 Scan codes differ by mode 2 Scan codes differ by overlay function 3 Combined with the Fn key makes different codes 4 Fn key does not generate a code by itself 5 This key corresponds to key No 42 in a 102 key model 6 Refer to Table D 6 No 124...

Page 410: ...4F E0 CF E0 2A E0 F0 12 E0 69 E0 F0 69 E0 12 83 E0 AA E0 48 E0 C8 E0 2A E0 F0 12 E0 75 E0 F0 75 E0 12 84 E0 AA E0 50 E0 D0 E0 2A E0 F0 12 E0 72 E0 F0 72 E0 12 85 PgUp E0 AA E0 49 E0 C9 E0 2A E0 F0 12 E0 7D E0 F0 7D E0 12 86 PgDn E0 AA E0 51 E0 D1 E0 2A E0 F0 12 E0 7A E0 F0 7A E0 12 89 E0 AA E0 4D E0 CD E0 2A E0 F0 12 E0 74 E0 F0 74 E0 12 203 Win E0 AA E0 5B E0 DB E0 2A E0 F0 12 E0 1F E0 F0 1F E0 1...

Page 411: ...69 E0 F0 69 E0 F0 12 83 E0 2A E0 48 E0 C8 E0 AA E0 12 E0 75 E0 F0 75 E0 F0 12 84 E0 2A E0 50 E0 D0 E0 AA E0 12 E0 72 E0 F0 72 E0 F0 12 85 PgUp E0 2A E0 49 E0 C9 E0 AA E0 12 E0 7D E0 F0 7D E0 F0 12 86 PgDn E0 2A E0 51 E0 D1 E0 AA E0 12 E0 7A E0 F0 7A E0 F0 12 89 E0 2A E0 4D E0 CD E0 AA E0 12 E0 74 E0 F0 74 E0 F0 12 203 Win E0 2A E0 5B E0 DB E0 AA E0 12 E0 1F E0 F0 1F E0 F0 12 204 App E0 2A E0 5D E0...

Page 412: ...F0 7C 23 U 4 4B CB 6B F0 6B 24 I 5 4C CC 73 F0 73 25 O 6 4D CD 74 F0 74 26 P 4A CA 7B F0 7B 37 J 1 4F CF 69 F0 69 38 K 2 50 D0 72 F0 72 39 L 3 51 D1 7A F0 7A 40 4E CE 79 F0 79 52 M 0 52 D2 70 F0 70 54 53 D3 71 F0 71 55 E0 35 E0 B5 40 4A E0 F0 4A Table D 6 No 124 key scan code Key top Shift Code set 1 Code set 2 Make Break Make Break Prt Sc Common E0 2A E0 37 E0 B7 E0 AA E0 12 E0 7C E0 F0 7C E0 F0 ...

Page 413: ...TIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 Table D 7 No 126 key scan code Key top Shift Code set 1 Code set 2 Make Make Pause Common E1 1D 45 E1 9D C5 E1 14 77 E1 F0 14 F0 77 Ctrl E0 46 E0 C6 E0 7E E0 F0 7E This key generates only make codes ...

Page 414: ...t Appendices PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL E 1 4 Appendix E Key Layout E 1 United Kingdom UK Keyboard Figure E 1 UK keyboard E 2 United States US Keyboard Figure E 2 US keyboard ...

Page 415: ...Appendices Appendix E Key Layout E 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 ...

Page 416: ...TÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL F 1 4 Appendix F Wiring diagrams F 1 RGB Monitor Loopback Connector Figure F 1 RGB Monitor Loopback Connector F 2 LAN Loopback Connector Figure F 2 LAN Loopback Connector ...

Page 417: ...Appendices Appendix F Wiring diagrams F 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930Series Maintenance Manual 960 887 ...

Page 418: ...ining BIOS rewriting data 5 Turn on the power while holding down the tilde character key Until LED blinks For example US Keyboard UK Keyboard Keep holding down the key 6 The BIOS rewriting starts 7 When the process is completed it the system automatically reboots NOTE 1 Connect the AC adapter and the charged battery to the computer when you rewrite the BIOS 2 Do not turn off the power while you ar...

Page 419: ...Appendices Appendix G BIOS rewrite procedures G 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 ...

Page 420: ...BC If the rewrite fails it might be impossible to start up the computer 4 If you fail to rewrite EC KBC then when you next turn on the power a message may be displayed that the contents of the EC KBC have been erased In this case insert the EC KBC rewriting disk and the EC KBC will be rewritten 5 Normally it takes about 30 seconds to rewrite the EC KBC It may take 3 minutes maximum depending on th...

Page 421: ...Appendices Appendix H EC KBC rewrite procedures H 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 ...

Page 422: ...GÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 CONFIDENTIAL I 1 Appendix I Reliability Appendix I Reliability The following table shows MTBF Mean Time Between Failures in maximum configuration Table I 1 MTBF Time hours Z930 6813 7h ...

Page 423: ...Appendices Appendix I Reliability I 2 CONFIDENTIAL PORTÉGÉ Z930 Satellite Z930 Series Maintenance Manual 960 887 ...

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