Tips and tricks
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Tips and tricks
This telephone system provides you with a large number of functions. It is not always
easy to realise how a particular job can be done. Sometimes it is a number of func-
tions that is needed to achieve the goal. Following please find some ideas on more
comprehensive solutions.
Function call-through / call-back
…and what else you can use it for.
When you are using the telephone number set by your administrator you will either
be identified by a PIN or by the telephone number sent by you (CLIP-information) by
the telephone system as an authorized person. This identification procedure uses
data that can be set for each particular user individually. The telephone system is al-
ways aware which subscriber the call-in belongs to. So, it is possible to use all origi-
nal subscriber settings for that phone call.
In cased you dialled in from the outside the telephone system behaves exactly the
same as if you picked up the receiver of your local phone (your own extension that
is). E.g., if you have automatic exchange access activated at you extension the tele-
phone system will provide you with an exchange connection automatically as well. It
will obey all rules set up for your exchange access and it will also use the outgoing
number assigned to your extension. Of course you will also get in internal dial tone
by pressing „
“ same as if you had not activated your automatic exchange access.
Substitute for a dedicated line and charging via your company's account
Set up call forwarding for your extension e.g. from your office phone to your private
phone or your mobile phone. Enter the phone number of your private phone or your
mobile phone for call-through/call-back. All calls for your extension will be forwarded
without the caller becoming aware of this. Any calls you will place this way will send
your company extension as outgoing phone number vice versa.
Pretend being in the office
For service-oriented companies nowadays it is very important to be available to the
customer all the time. When calling back the customer cannot tell where you actually
are. In fact to the customer it looks as if you were at your desk in your company.
Remote log-on/off with groups (home office)
When your extension is routed to your home your colleagues as well as external call-
ers will reach you via you normal office number. In case your extension is part of a
group in „dynamic“ mode you may log on or off to that group from your home. In
case of callback just call the dial-in number. The telephone system will call you back