manualshive.com logo in svg

TIPTEL .comPact 42 IP 8, Installation Manual, Page: 109 / 136

Share
Download
TIPTEL .comPact 42 IP 8 Installation Manual Download Page 109

Troubleshooting 

109 

Troubleshooting 

Status-LEDs 

If you suspect that a malfunction or fault has occurred, the status LEDs of the tele-
phone system can provide first indications of a possible cause.  

Status-LEDs 

Subject to change without notice! 

 

Power: 

FLASHING during the boot process. 
ON, when system is ready. 

 

EXT: 

FLASHING if at least on analogue CO line is busy  
(only with analogue CO-Module installed). 
ON, if at least one ext. B channel is busy. 

 

So int (only tiptel.com 411/811):  

ON, if at least one B channel is busy. 

 

LAN: 

ON, if there is an active LAN connection. 

 

Online (only with VoIP-Module): 

FLASHING, when all SIP-Providers active, but at least one subscription not 
successful. 
ON, when all SIP-Providers active, and all subscriptions successful. 

 

VoIP (only with VoIP-Module): 

ON, with at least one active VoIP call 

 

VM (only with installed tiptel VCM-Module): 

FLASHING, when there are new messages in at least one mailbox  
ON, when VCM-Module ready. 

 

Note:  

When starting the telephone system, a rotating light over all LEDs is 
seen during the initialisation phase.  
After the tiptel VCM-Module has been installed for the first time, it has to 
be initialised. LED „VM“ does not light for some 5 minutes. When it 
comes on, it indicates that the tiptel VCM-Module is now ready. 

 

Summary of Contents for .comPact 42 IP 8

Page 1: ...Installation Manual UK ISDN Telephone Systems tiptel com 410 tiptel com 810 tiptel com 411 tiptel com 811 tiptel comPact 42 IP 8 tiptel comPact 82 IP 8 tiptel ...

Page 2: ......

Page 3: ...the telephone system to an analogue exchange office 18 Connecting the telephone system to an ISDN NTBA connection 19 Connection of ISDN or system telephones 19 Connecting several ISDN telephones by using an ISDN switch 21 Connecting several ISDN telephones by using an S0 bus 22 Connection of ISDN telephones by using network cable 23 Changing S0 port settings 24 Connecting analogue terminal devices...

Page 4: ...n 41 Fax switch at an analogue exchange office line 42 External telephone numbers an call distribution for the S0 ports 43 External telephone numbers an call distribution for the analogue exchange office ports 44 Assigning the telephone number for outgoing calls 45 End 45 Main Configuration Interface 46 General 46 Menu Settings 48 Settings 48 Speed dialling 51 Service 51 Phonebook 52 Service 52 Ca...

Page 5: ... 71 Set up SIP Account 72 Entry of phone number 74 Set up SIP Provider 74 Settings 75 Menu Subscriber 76 General 76 Groups 76 Day night Switching 77 Group 77 Select group member 78 Allocation for incoming external calls 78 Call distribution 79 Subscriber Sub menu Administrator 79 Copying a subscriber 79 Modifying a subscriber 80 Subscriber 80 Authorisations 80 Extensions allocated to subscriber 81...

Page 6: ...99 Automatic switchboard 99 Greeting and transfer 101 Information system 102 Menu Network 105 Status 105 Settings 105 LAN 105 IP settings 106 Name server addresses DNS 106 DHCP 106 STUN server WAN 107 Setting the type of WAN interface 107 General settings 108 Reset the telephone system 108 Troubleshooting 109 Status LEDs 109 Description of possible malfunctions 110 An analogue terminal cannot be c...

Page 7: ...nd answering machine 114 Technical Specifications 116 Appendix 117 General command summary 117 Function codes for analogue terminals 120 During the call 120 Flow chart outgoing calls 121 Flow chart outgoing number transfer 122 Explanation of terms 124 Service 128 Guarantee 128 CE sign 129 Ecological information 129 Notes on care 130 Index 131 ...

Page 8: ...ne for each subscriber It also serves as a professional cal management system Can be upgraded by two additional FXO ports with an optional FXO Module Can be integrated in existing network environments which allows you Configuration on end user level Each subscriber is able to access and con figure basic features via his her PC e g call forwarding or playback of re corded messages Computer Telephon...

Page 9: ...the Internet at www tiptel com The texts and illustra tions of this user s manual have been compiled with the utmost care However errors cannot be ruled out completely The publisher cannot be held liable for any incorrect information or consequences arising as a result Important This manual reflects the telephone system release 7 xx If necessary perform an update 2010 Tiptel com GmbH Ratingen All ...

Page 10: ...phone calls 3rd party CTI Tiptel com GmbH and ESTOS GmbH have certified their telephone systems and the Estos ProCall CTI application www estos de You may continue using the time limited full version on the attached CD if you buy a licence key A new installation is not necessary A full version of the tiptel MicroBX charge analysis software can be downloaded for the relevant telephone system from t...

Page 11: ...s on the 230v mains network must be carried out by a qualified electrician VDE 0100 must be observed In case of any malfunction please disconnect the unit from the line and de tach all ISDN connection cables The ISDN telephone system may not be installed and operated in the follow ing environments outdoors in damp or wet rooms bathroom shower swimming pool in surroundings prone to risk of explosio...

Page 12: ... to guarantee that your telephone system is also available in the event of a power failure an uninterruptible power supply UPS is available as an optional ac cessory This ensures that the system will continue to function for several hours in the event of a power failure Setting of country This telephone system can be used in most European countries To use all the fea tures the system must be set t...

Page 13: ...wing terminals a b per extension incl cable bushing ports 1 2 3 4 Only tiptel com 810 811 tiptel comPact 42 82 IP 8 ports 5 6 7 8 Analogue ports We stern jacks ports 1 2 3 4 Slot long for FXO Module Two slots short for one VCM Module and one VoIP Module each Power supply connector for connection to AC adapter no need to pay attention to po larity but do not shift opt FXO conn ...

Page 14: ...hines with the first 4 ports via western jacks or screwing terminals TIPTEL strongly recommends not to us more then one terminal at the same port Those terminals would comprise a parallel circuit which makes it impossible to call them individually Also malfunctions might occur terminals do not ring anymore caller s numbers are not be displayed low volume Please use a separate port for each termina...

Page 15: ...so available Additionally the following feature should be supported by the analogue telephones in order to ensure full functionality of the telephone system CLIP and or CNIP function Telephones that can display the caller s number and or name MWI function with VCM Module installed Telephones that can indicate when new messages have arrived Message Waiting Indication In most cases this will be indi...

Page 16: ...ation External S0 configured for Euro ISDN point multipoint and PP connection DSS1 All calls will be signalled at all subscribers Only tiptel com 411 811 tiptel comPact 42 82 IP 8 and tiptel 42 Home The internal S0 is configured for the Euro ISDN multipoint interface Subscribers MSNs 20 21 are preset The analogue extensions 1 8 are assigned to subscribers 50 57 All subscribers have international e...

Page 17: ...er Please pay attention to applicable safety regulations in particular EN 60950 und VDE 0100 Removing the cover is done as follows At the indicated areas 1 insert a slot screwdriver 4 mm or a similar tool as far as it goes from bottom of the housing in the direction towards the top Pull the screwdriver towards you 2 which will slacken the snap mechanism and lift the cover towards the back of the u...

Page 18: ...on cables and make a loop with both of them through the ferrite clamp bead which came along with your telephone system Connect the RJ 11 western plugs to the two ports on the lower right had side of the telephone system In case you wish to operate the telephone system only at a single analogue office exchange line please use only one cable Connect the other end of the cables to the all outlet of y...

Page 19: ...DN or system telephones For system or ISDN terminal devices telephone systems tiptel com 411 tiptel com 811 tiptel comPact 42 IP 8 and 82 IP 8 provide you with one internal ISDN port in factory default settings Take the ISDN cable which has 8 pin western plugs at both ends Connect one end to the second S0 port from the left at your telephone system Connect the other end of the cable to your ISDN o...

Page 20: ...or the internal S0 port extensions 20 and 21 have been pre configured For programming MSNs to the telephone please read the telephone s User s Manual At one S0 you can operate up to eight ISDN telephones up to two ISDN phones without external power supply may be used It is recommended to use only two tele phones since at each S0 bus there are only two channels lines available at any one time This ...

Page 21: ...ntegrated termination resistors ISDN switches with more than two ports usually have integrated termination resistors When using an ISDN switch with integrated termination resistors the cable length of the connected ISDN telephones may not exceed 10 m When using a two port ISDN switch without termination resistors the cable length of both telephones together depending on the cable quality may not e...

Page 22: ... two S0 buses at this outlet At pins 1a 1b 2a and 2b with a universal wall socket at pins 3 4 5 and 6 a tele phone or network cable has to be connected At the other end of the cable another ISDN or universal wall socket and starting form this where applicable further ISDN or universal wall sockets can be connected Wiring has to be made 1 1 no cross over The last ISDN wall socket will have to carry...

Page 23: ...ach S0 port you can only operate one single Tiptel system tele phone Connection of ISDN telephones by using network cable In case there is a network infrastructure with patch panel and network outlets close to the telephone system you can also use this wiring for connecting ISDN or system telephones Connect the S0 port of your telephone system to the patch panel and connect the ISDN or system tele...

Page 24: ...e To set the first standard external S0 bus to internal move the jumper from JP504 and 502 designation TE to JP503 and JP501 in front of them designation NT 2 To set the second standard internal S0 bus to external move the jumper from JP509 and 507 designation NT to JP510 and JP508 right behind them designation TE 3 As an alternative to connecting NTBA or ISDN and system telephones to the S0 ports...

Page 25: ...alogue terminal devices can only be connected by using screwing terminals Note All three connection types of the first four extensions are in parallel Only use one single type at any one time Connection via TAE or western jacks directly at the telephone system For terminal devices with TAE connector please use one TAE jack for each device on the top of the cabinet In case the TAE cover has been cl...

Page 26: ...NFN outlet the connectors are in a series circuit This type of outlet is being used in case there are two terminal units answering machine fax or modem and a telephone are being used With an NFF outlet the left hand jack is N and the centre jack is F coded for a secon dary device and a telephone at one extension and the right hand side F coded jack is meant for a second telephone of another extens...

Page 27: ...oom For both instal lations you need a cable with a 4 pin RJ 11 plug at one end and an 8 pin RJ 45 plug at the other end Your specialist dealer will provide you with such cables To integrate extension 5 8 in you patch panel wiring below the telephone system you should install a UAE Universal Anschluss Einheit wall outlet Connect the two wires of an analogue extension at the screwing terminal bar a...

Page 28: ...2 set in the telephone system must be used As SIP ID or user name the internal telephone number of the subscriber and as password the password of the subscriber has to be set After saving those settings the IP telephone will register with your telephone system as telephone Connecting the telephone system to the network Take the attached network cable Connect one end to a free LAN connector next to...

Page 29: ...telephone system Each telephone should ring Note With the analogue extensions telephone numbers 50 58 are factory programmed At the second S0 port for ISDN or system telephones this is 20 and 21 In case you have set the first S0 port to internal before us ing any telephones at this port a configuration in the telephone system is needed If an ISDN or system telephone does not ring but you get a dia...

Page 30: ...Only af ter doing so external calls are possible In case you do neither have an analogue nor an ISDN connection and you wish to telephone exclusively over the internet VoIP a certain con figuration of your telephones system is necessary With factory default settings of the telephone system all telephones will ring with all telephone numbers and for external calls a 0 zero must be dialled before th...

Page 31: ...telephone system has an integrated DHCP server which assigns the computer automatically with correct IP settings If there is no network and the computer does not have any network adapter as alter native configuration is also possible by using an ISDN connection in order to be able to do so the computer must comprise an ISDN adapter card or via a serial interface in order to be able to do so the co...

Page 32: ...witch of an existing network but there is no active DHCP server When there is no active DHCP server the telephone system could not obtain an IP address at start up In this case its IP address is 192 168 34 100 and its internal DHCP server with the start IP 192 168 34 10 has been activated When you are experienced enough in network technology and you which IP address you want to assign to your tele...

Page 33: ...auto matically been assigned with an IP address in this network range by your telephone system Web configuration access Now start your web browser and enter the IP address of your telephone system in the address bar So not use www In the picture below the telephone system s IP address set via a telephone was 192 168 1 35 Instead of this address you must enter the IP address set by you or in case t...

Page 34: ...92 168 34 100 in the web browser s address bar If you still do not see the window asking you for username and password please check your computer s network settings Follow the instructions below depending on your operating system used Note Here you will find instructions for the operating systems Windows 7 and Windows XP With other operating systems settings may slightly differ ent Necessary setti...

Page 35: ... Change adapter settings Then you can see the LAN connection Double click on LAN connection and the Local Area Connection Status will open There you will have to select Properties Select Internet Protocol Version 4 TCPIPv4 and then Properties In the configuration which will then open up select Obtain IP address automatically and Obtain DNS server address automatically Confirm these settings with O...

Page 36: ...puter was set to obtain IP addresses automati cally DHCP activated yes and it has obtained the IP address 192 168 34 14 The IPv4 Default Gateway has the IP address 192 168 34 100 and at the same time was DHCP server The settings must look the same as shown above then you have ac cess to the configuration under the IP address 192 168 34 100 ...

Page 37: ...nections Now click on Network Connections In the window which pops up now you will see the LAN connection Double click on the LAN connection and the Local Area Connection Status will open There you will have to select Properties Select Internet Protocol TCP IP and then Properties In the configuration which will then open up select Obtain IP address automatically and Obtain DNS server address autom...

Page 38: ... Default Gateway has the IP address 192 168 34 100 The settings must look the same as shown above then you have access to the configuration under the IP ad dress 192 168 34 100 Note The IP address of the Computers will be different regarding the last segment The first computer connected will be assigned by the tele phone system s DHCP server with 10 the second with 11 and so on ...

Page 39: ...order to do so it uses fixed extension numbers being fixed assigned to the corresponding ports The telephone numbers 50 53 are fixed for the analogue extensions 1 4 With telephone systems with 8 analogue extensions additionally the telephone num bers 54 57 are assigned also fixed to the analogue extensions 5 8 With tiptel com 411 and 811 additionally the telephone numbers 20 and 21 are as signed t...

Page 40: ... The language in the configuration will not be selected by the country setting This setting is made by the configuration language setting of your browser Deactivate the box behind Use wizard as cover page in case you wish to access the configuration of the telephone system directly from now on As long as this box is ac tivated when accessing the configuration every time the wizard will be started ...

Page 41: ...l companies If you have more then one point to multipoint connection these will have different telephone numbers With an ISDN point to point connection you will get a trunk number with an extension range As extension num bers with one ISDN connection you will get one digit extensions 0 9 with more than one connection you will get two digit connections e g 0 and 10 29 All ISDN connections have the ...

Page 42: ... you have activated the fax switch as shown above the telephone system will auto matically take incoming calls and verifies whether this call is a fax message or a voice call With a voice call the telephone system will let the telephones ring which where configured by you in the additional settings for an analogue exchange office If the call is a fax message the telephone system will not let the t...

Page 43: ...tered without area code To each telephone number you can optionally also assign a designation This is only for your orientation On the right hand side you select the extension s which should ring when the indi vidual telephone number s are being called To each programmed telephone number you must at least enter one internal exten sions as target an Each telephone number may only be entered once In...

Page 44: ...The number has to be entered without area code On the right hand side you select the extension s which should ring when the indi vidual telephone number s are being called To each programmed telephone number you must at least enter one internal exten sions as target an Note If you have activated the integrated fax switch the internal connection for the fax machine must not be selected here In the ...

Page 45: ...et which external exchange office line will be used by the telephone connected to the extension when placing outgoing external calls End Once you have finished the setup by using the configuration wizard you can already use your telephone system for placing and receiving calls Note The configuration wizard will now guide you to the main configuration of the telephone system see next chapter If the...

Page 46: ...guration procedures The subscriber settings can be taken from the User s Manual of your telephone system Use the administrator link in order to get to the administrator settings The above screenshot displays the start window after logging in to the telephone sys tem and clicking the administrator tab Note The configuration includes comprehensive online help After clicking a coloured heading a pop ...

Page 47: ...r of different sub items at the left edge of the screen It is recommended after selecting the first menu item Settings to go through the menu items displayed on the left edge of the screen from top to bottom You should then proceed with the second tab the third tab and so on By doing so you will scroll through all necessary settings and steps in the intended order And there is need to jump back an...

Page 48: ...hone system supports the optional internal tiptel VCM Module included in tiptel comPact models The individual voicemail boxes personal answering machines are assigned in the subscriber menu Charges per pulse The transmission of charge information at the analogue ports is realised via charge pulses Each pulse corresponds to a certain amount which has to be defined here If the rates are obtained fro...

Page 49: ...id for the telephone system as a whole But you may set this function also for call groups only please see menu item Groups for details Call holding external This menu is used to set whether calls are to be placed on hold externally within the public exchange call holding external enabled or internally within your telephone system for each call placed on hold internally one free B channel must be a...

Page 50: ...g system Then select the requested file and choose the Save as option Using the modify button you can select the follow ing format PCM 8 000 kHz 16 bit mono This new file can now be transferred to the tiptel com telephone system Use the Upload menu item in Expert mode service to upload the file Call filter You can switch the call filter function on or off here Day Night switching You can switch th...

Page 51: ...acters Service In the upper right corner on your screen you will find the tab Service By clicking this tab you will see a sub menu which provides you with administration settings for the speed dial directory Save speed dial list The speed dial list may be saved here in CSV format You may import these data to Outlook Express by using the import option of that programme Upload speed dial list The sp...

Page 52: ...ISDN or TIPTEL system telephone In order to be able to display it your telephone must support Display info while in the dial state In that dial state selection is carried out via the number keys of the tele phone The buttons have the following functions Open telephone book Dial 7 Search for entry Enter letters via the number buttons Delete letters button Insert letters button Switch between search...

Page 53: ...er This chapter is a brief instruction how to use your call filter Create Call filter Your telephone system can manage up to 100 call filters Each call filter may be as signed to a phone number MSN DDI or to all calls A call filter will be created by clicking Create Select call filter The call filter you wish to configure has to be selected here In case you wish to create a new call filter you may...

Page 54: ...pply to Remark The filter can only work orderly if your telecom provider supports the needed features Caller s number Enabled only in case you selected Caller s phone number first Here you may enter up to 10 caller s phone numbers the filter function shall apply to Area code of caller Enabled only in case you selected Caller s area code first Here you may enter up to 10 area codes the filter funct...

Page 55: ...one number MSN DDI of telephone system All Select filter criteria Caller s area code Enter Caller s area code 0031 Select If criteria matches caller then Forward call to drop target Under drop target select that subscriber who should pick up those callers e g a group Callers from abroad with VIP customers from that country In case you wish to forward calls e g from the Netherlands to a caller spea...

Page 56: ...with the blocked numbers list If there is a match the number is then checked against the exception phone numbers list If the dialled phone number is contained in the blocked numbers list and not in the exception numbers list the connection attempt is stopped auto matically There is no dialling control for emergency numbers This feature can be individually enabled for each subscriber The blocked nu...

Page 57: ...only the first subscriber on the list is displayed The following call data of external calls is logged date and time of the call call duration in hours minutes and seconds call direction coming going phone numbers of the telephone system phone number of the external subscriber subscriber who placed or received the call charges if transmitted by the exchange office cost centre Note The call data ca...

Page 58: ... 100 factory default The call analysis software MicroBX supports this format and can read these data automatically Charge printer server Your telephone system also has the option of sending charge data directly You can send these data to the network charge server Charge server This setting supports the TeKoWIN charge analysis software Enter the IP address for the PC that runs the TeKoWIN software ...

Page 59: ...ck the yellow marked settings in all profiles in case switching between the profiles unwanted changes in subscriber con figuration appears Settings Profile name There are 6 profiles available in the configuration You can enter a different name for each profile e g day night break etc Activating individual profiles on off Here you can switch individual profiles on or off The activated profiles are ...

Page 60: ...etween day night and LCR Data will have to be entered only once LCR Note This menu is only available when it has been enabled in the Settings menu LCR least cost routing means that the telephone system selects the cheapest pro vider depending on the time and call destination prefix and dials the relevant prefix automatically Settings LCR mode Set the mode of the LCR module here Normal or economica...

Page 61: ...y want to specify the connection just leave the provider prefix field empty Zone You specify a range of call numbers for assigning providers with the tariff zones in put To do this the dialled call number is compared with the tariff zone The best fit ting tariff is determined for the assignment Example Tariff zone A 02102 Tariff zone B 02102428 For call number tariff zone B is specified Timecontro...

Page 62: ...olidays Select Munich as the tariff zone under Timer control Enter the value default everywhere Example 2 You have already programmed your LCR with your preferred providers but you also want to have the option of manually selecting another provider using call by call pre fixes Under Zone define Tariff tone e g call by call code 010 Under time control define the call by call tariff zone and enter t...

Page 63: ...a the ISDN telephone network depends on whether or not that feature has been unlocked by your telephone network provider Service Protocol trace Tracing of the system protocol can be enabled or disabled here With protocol trace enabled internal processes will be save to a file The protocol trace is meant for ser vice purposes and should only be enabled if requested by our technical support Protocol...

Page 64: ... used to transfer the current configuration data to your telephone sys tem After a data backup select the configuration file extension in cfg on your PC Note After loading new configuration data the telephone system will auto matically be restarted When transferring the data to your telephone system all call data records will automatically be deleted Loading WAV file for music on hold It is possib...

Page 65: ...tched on and the memo ry space reserved for them Please note that for technical reasons it is not possible to reserve the whole space on the MMC for voice boxes Unassigned directories from former voice boxes also reduce the available memory space SIP Note This menu is only available with a tiptel VoIP Module installed RTP Settings This setting allows you to determine how long the device collects a...

Page 66: ...gs QoS for SIP TOS DiffServ QoS for RTP TOS DiffServ These settings allow you to influence the prioritization of speech data in the network Internet Pause between 2 dialled figures Using this setting you influence the maximum amount of time that may pass between the last input of a dialled number and the placing of the call Note You can accelerate the placing of the call by pressing the button aft...

Page 67: ...ditionally define whether the connection to the switchboard shall always remain active layer 2 always active Thus the connection can be monitored via the switchboard With a point to point ac cess layer 2 is automatically always active CD external If a subscriber activates call forwarding to an external destination an external caller is normally diverted via a second voice channel B channel This ha...

Page 68: ...ay Operator In this menu you can select one subscriber for the switchboard function The follow ing calls will be routed to this subscriber calls for a DDI MSN which has been assigned to no internal subscriber calls for an unknown DDI calls for this subscriber Entry of MSN DDI In this menu you enter the corresponding MSNs for each external S0 connection In case of a multipoint interface you are pro...

Page 69: ... the call forwarding is reprogrammed via a paral lel connected terminal unit the settings of the telephone system will also be changed accordingly provided that the CFI ISDN feature is available If the CFI feature is not available the reprogrammed parameters will automatically be reset within the tele phone system after a short delay depending on the exchange office You can choose among the follow...

Page 70: ...xtension neither Call wait ing nor Pick Up has been enabled Entry of Phone Number Here please assign to every external port the corresponding phone number In addi tion you may also want to assign a name to each phone number This name will ap pear in the From For Display applicable when using system telephones and or the internal VCM Module option Analogue FXS Here you define the analogue extension...

Page 71: ...he telephone at an analogue extension by dialling 30 on and 30 off Outgoing MSN Here you can select the desired outgoing internal phone number for example sub scriber 41 For external calls the subscriber will be transferred accordingly to the ex ternal MSN Kind of CLIP signalling This menu is used to define whether the phone number shall be signalled at the ana logue extensions via DTMF or FSK In ...

Page 72: ...ctory defaults Click on the field List of Providers A list of available providers is shown Choose your SIP provider from the list The provider that is selected is dis played in the right column The list displays all providers that you have created followed by those cre ated ex factory The providers created ex factory are also designated with a country symbol If you also want to list all foreign pr...

Page 73: ...pecified ex factory you need to check Foreign provider You can also create additional providers To do this go to the menu Set up SIP pro vider Name In the case of some providers devices the name of the person you are calling is shown instead of the telephone number Username SIP ID Password Authentication Please refer to the user registration information provided by your SIP provider Note 1 The inp...

Page 74: ...P provider and make the desired changes Entry of phone number Here please enter the phone number of your SIP account The entered phone num ber will be treated the same way as a phone number at an external ISDN access Set up SIP Provider On this page you can create SIP providers yourself If you would like to communicate via a SIP server in your local network you also create a SIP provider The numbe...

Page 75: ...r provider specifies a port for the STUN server that is not 3478 en ter the port as follows Provider Port Example stun Provider net 10000 Settings SIP client ports Here you can change the port for the SIP control protocol If you need to set up port forwarding in your DSL router do this for UDP ports Speech data is exchanged via RTP ports In our experience you must define an indi vidual RTP port ra...

Page 76: ...tter clarity the subscriber list can be sorted as follows alphabetically check name configuration according to phone numbers check phone number according to status check subscriber status Note If you have enabled the auto update option you can also use the subscriber list in order to see currently busy extensions However please note that an update interval of less than 5 seconds can severely strai...

Page 77: ...ed The group can only be reached externally Group mode Your telephone system distinguishes between dynamic and static groups In the static setting all group subscribers and call numbers are available In the dynamic setting the individual group subscribers have the opportunity to log in via GroupsMSN or to log out via Group MSN After logging off the relevant subscriber receives no call signals Call...

Page 78: ...er on the list is called The function is reset when a group subscriber logs in If no other subscribers are available in the list the caller receives the subscriber busy signal or is transferred to the rejection location Load dependent This option means the subscriber who has the lowest total call time receives the call If this subscriber is busy the next subscriber on the list is called The functi...

Page 79: ...re redun dant Subscriber Sub menu Administrator Here you can configure the individual subscribers The administrator settings listed as follows however cannot be changed by the individual subscriber Your telephone system can manage up to 48 subscribers Each subscriber can be assigned to one or several extensions If you wish to save changes to a subscriber s settings click on OK Save If you wish to ...

Page 80: ...point to point interface the DDI should be the same as the internal phone number subscriber Example Main number 428 internal number 12 Number for subscriber 12 42812 Brief description For documentation purposes you can enter a brief description here e g the room number Password After accessing one subscriber s configuration menu you have to enter a user name subscriber name and a password Enter th...

Page 81: ... external destinations Outgoing number CID in case of forwarded calls Here you select whether the caller s number or the system s call number is to be transmitted Dialling control This menu is used to activate the global setting for the subscriber LCR This menu is used to activate the global LCR functions for the subscriber Charge account limit It is possible to activate a charge account for each ...

Page 82: ...odule or a VoIP Module External PABX dial in call through call back It is possible to realise remote access to your telephone system After dialling in a standard internal dialling tone can be heard A certain extension or an external sub scriber can be called via DTMF All authorisations correspond to your subscriber configuration Even keypad func tions such as call forwarding via the key sequence d...

Page 83: ... left edge of your screen inter alia also sub menu Sub scriber Each subscriber can change his her settings with his her user name and password The subscriber settings can be accessed provided that the subscriber logs on the telephone system with his her user name Settings Automatic CO line access After picking up the handset the telephone system will automatically initiate a stan dard exchange con...

Page 84: ...er name subscriber name and a password Enter the desired password here Every subscriber is able to replace the password assigned to him by the administrator with his her own password In this case the password in the sub menu Administrator assigned by the administrator no longer identical with the one entered here As ad ministrator you cannot see the password entered by the subscriber but you can o...

Page 85: ...lay a notification for the call This setting is recommended for business trips holidays etc Call Forwarding on Busy CFB Incoming calls are forwarded to another extension when your terminal is busy Note In order for the CFB feature to operate properly the call waiting signal must be disabled at the relevant telephones Call Forwarding No Reply CFNR In this case the incoming call is indicated on your...

Page 86: ...th their desig nations Select system phone Select the model of the system telephone Copy Functional keys Here you can copy current settings of one subscriber to other subscribers In order to be able to do this select the desired subscriber in the selection filed with more than one subscriber just hold down the CTRL key and then click the Copy button Labelling field You can print out the telephone ...

Page 87: ... authorisation is withdrawn Action none Note Do not assign this function to any key if the CO line access for this sub scriber has been blocked menu item exchange authorisation for out going calls none Otherwise this key will be flashing permanently For example the exchange authorisation can be withdrawn because the subscriber concerned has exceeded the limit of his charge account CO line access w...

Page 88: ... mode and the other sub scriber is called The hands free mode is not automatically activated when the handset is lifted LED flashing an incoming call for this subscriber Action Pressing the key activates the hands free mode and the incoming call is picked up pick up parameter on The hands free mode is not auto matically activated when the handset is lifted Note If the same subscriber receives a se...

Page 89: ...ows LED on call forwarding is active LED off call forwarding is not active Call forwarding delayed busy This is a combination of the two functions mentioned above Both call forwarding op tions have the same destination If two different destination numbers should be en tered one key has to be assigned to each type of call forwarding Note When using multiple call forwarding keys you have to take int...

Page 90: ...er then is busy or does not accept the call within 15 seconds the call is accepted by the voicemail box LED flashing new incoming messages available in the voicemail box Action Pressing the key activates the hands free mode and your voicemail box is called Refer to the Remote query chapter in the appropriate User s Manual for information on the functions of your voicemail system that are available...

Page 91: ...oicemail box is called The hands free mode is not automatically activated when the handset is lifted It is now possible for example to playback or to delete ex isting messages For information on the functions available in your voicemail system please refer to the Remote query chapter in the corresponding User s Manual LED flashing The voicemail box is full and the voicemail box has been deactivate...

Page 92: ...nt unauthorised access the dialling in process is se cured by the user name and the password of the individual subscribers Additional limitations can also be activated here Dialling in control To increase the system security even more it is possible to activate the dialling in control in this menu The telephone system now additionally verifies whether the CLIP information transferred corresponds t...

Page 93: ...message transfer Memory assignment The free recording capacity is shown here Select OGM Select the OGM that is to be played to the caller here The default OGM is available when the voice box is activated Customized OGMs can be recorded on this configu ration page see below Time until call pick up Enter the time until the calls are answered Maximum recording capacity Enter the maximum recording cap...

Page 94: ... Playback delete Here you have the option of having the OGM played back to you To do this the OGM is transferred from your telephone system to your PC Since this is a WAV file the audio player program will generally launch automatically Memory full OGM Here you have the option of selecting a special OGM to be used in the event of the voice box memory being full The OGM will be activated automatica...

Page 95: ...activate a simple remote access to your answering machine here After acti vation and calling 930 you can directly enter remote access for your answering ma chine Authentication occurs via the outgoing MSN of your telephone Remote access code The remote access code is a 1 to 4 digit number between 0 and 9999 Remote control You can switch remote access on and off here This switch does not apply to r...

Page 96: ...ling of an LCR provider can be prevented by selectively dialling an external line dial 51 instead of 0 3 Call with voice message After receiving a voice recording a stipulated destination is dialled automatically When the target call number answers the OGM for message forwarding starts Au tomatic call x incoming message s please collect remotely I repeat or if you have entered your own call number...

Page 97: ...messages af ter 1 2 3 4 or 5 messages Number of reminders Enter the number of reminders here Entries 0 1 or 2 are possible Reminder time You enter the necessary parameters here An entry between 5 and 60 minutes is possible Set up service Your telephone system provides the following services Remote configuration Dial in configuring the telephone system via ISDN internal or external These services a...

Page 98: ...r this purpose enter the external MSNs that are to be used for this dialling in process Subscribers who want to use Call Through and or Callback must use these particular MSNs when dialling in SMS Set up SMS The SMS service allows you to send or receive SMS messages to from other termin als The messages are not transferred directly to the other terminal but instead are sent to your telephone syste...

Page 99: ... dialling MFV telephone This makes your system into a direct dial system In addition calls are removed from any available switchboard as the caller himself can connect to the desired contact A total of 9 target connections are possible each with an alternative target A connec tion target may occur several times here A classification can be made via the trans ferred names on the system telephone e ...

Page 100: ...chboard is also available internally for test purposes using the call number stated here Brief description For documentation purposes you can enter a brief description here e g the room number Default target Here you should select a transfer target which will automatically be called in case the caller does not make a choice Maximum number of simultaneous calls Enter here how many callers should be...

Page 101: ...ignal the caller hears the welcome message If the target is engaged the caller is played the position message until they are connected Remark To avoid pending calls the pabx disconnects incomming external calls via analogue ports automatically after one minute in some cases e g in idle state or if the called target does not pick up the phone Settings WT selection The greeting and transfer can be e...

Page 102: ...u will have to select a smaller value here Outgoing messages Welcome message A call is answered with the welcome message Position message After the welcome message the caller is transferred to the holding loop This collects all calls and if possible transfers them to the desired target During this time the caller is informed of the automatically generated position number Note The announcement of t...

Page 103: ...mation systems at a particular external MSN depending on the time of day Maximum memory for OGM Your voicemail system has a recording capacity between 3 and up to 15 hours for announcements and messages The desired capacity for announcements should be assigned to the function information system here Memory assignment The free recording capacity is shown here Name You can change the name of the inf...

Page 104: ...message by pressing the relevant button The welcome message can be played again by pressing the 0 digit button Allocation for incoming external calls Here you can set via which external MSNs or DDIs the subscriber can be called Simply select the desired MSNs from the table shown ...

Page 105: ...vated DHCP server you will find a list of network devices under DHCP cli ents which have already an IP address been assigned to Furthermore you can see the network name and the MAC address Settings Here you can configure the network settings of your telephone system LAN MAC Address Here you can see the Ethernet address of your telephone system Network name For easier location of your telephone sys...

Page 106: ... via another network e g the internet or when the telephone system should transfer information to another network e g a server application on telephone charges In this case the IP address of the external router must be entered in this field Note For these applications you should only use fixed IP addresses And you should disable the DHCP server integrated with you telephone system Name server addr...

Page 107: ...m this simple test If the WAN IP address of your DSL router changes each time you switch it on the device works with dynami cally assigned WAN IP addresses The factory default of the device is configured to use dynamic WAN IP addresses STUN server operation with dynamic WAN IP address A STUN server is used to determine the external WAN IP address of the DSL router while accounting for an existing ...

Page 108: ...emain as they are The factory default network settings of the telephone system can be restored using the following key combination You do not need any PIN for this Just wait until the telephone system is again ready to be operated Power LED permanently ON The default personal identification number PIN is The identification num ber can be altered as follows PIN old PIN new PIN new Factory default s...

Page 109: ...here is an active LAN connection Online only with VoIP Module FLASHING when all SIP Providers active but at least one subscription not successful ON when all SIP Providers active and all subscriptions successful VoIP only with VoIP Module ON with at least one active VoIP call VM only with installed tiptel VCM Module FLASHING when there are new messages in at least one mailbox ON when VCM Module re...

Page 110: ... you hear a special dialling tone the call for warding feature is enabled Deactivate this feature and check it again Check whether you have programmed an MSN in the terminal Consult the User s Manual of your ISDN terminal for information on querying and programming an MSN ISDN terminal cannot conduct external calls If no external calls are possible although the relevant authorisations have been as...

Page 111: ...int interface is functioning properly and the fault can only be within the tele phone system or the wiring between NTBA and telephone system Check the S0 ports of your telephone system If the S0 interfaces are functioning properly it is highly likely that there is a problem with the wiring Please contact the company that installed your telephone system Note For further questions please contact you...

Page 112: ...will obey all rules set up for your exchange access and it will also use the outgoing number assigned to your extension Of course you will also get in internal dial tone by pressing same as if you had not activated your automatic exchange access Substitute for a dedicated line and charging via your company s account Set up call forwarding for your extension e g from your office phone to your priva...

Page 113: ...have a special rate when calling particular phone numbers or local num bers it might be cheaper to use dial into your telephone system via call through and call other phone numbers with costs of the cheaper fixed network rate Again the called party will only see your office phone number and not the phone number of your mobile phone Remote configuration via telephone Once you are connected with you...

Page 114: ... to dial a certain number to reach e g XYZ company or ABC company tech nical support hotline etc The target phone however is always the same as you e g are alone in your office in the evening It would help you just to see the dialled num ber as this will be always the same The Automatic switchboard option however will replace the calling party s number with information on the number dialled to rea...

Page 115: ... have to be set up as well as group 20 with subscribers 21 22 and 23 That group will have to operate in Linear mode with timeout drop subscriber will have to be subscriber 30 with activated personal an swering machine in this case company s voice mailbox All calls MSNs will have to be assigned to Greeting and transfer In night profile all calls MSNs will have to be assigned to subscriber 30 This m...

Page 116: ...rge pulse 16 kHz or 12 kHz Max length of connecting cable 0 6 mm 450 m Dialling mode analogue DTMF Mains supply Mains voltage 230 V 6 10 50 Hz Power consumption max 23 VA Power consumption in standby mode less than 6 W model dependent Optional modules tiptel VCM Module under development FXO Module VoIP Module Interfaces LAN 1 port 10 100 Mbps Dimensions tiptel com 410 811 L x W x H in mm 260 x 240...

Page 117: ...er Team log off only with team mode dynamic nnn nnn Team number Call forwarding always on follow me own phone number Forward external connection off only Austria S0 Port Forward external connection on only Austria S0 Port Ziel Room monitoring PIN nnn PINuser room mon n extension Hands free PIN nnn PINuser hands free n extension Announcement nnn n Extension Phone number transmission off Phone numbe...

Page 118: ...forwarding when busy off Call forwarding when busy on destination Speed dial from central speed dial register of telephone system 100 entries 00 99 Telephone book only with System ISDN telephones Pick up answering machine Reset ISDN PIN Reset HDLC PIN Remote maintenance on PIN Remote maintenance on after switching to point to point access PIN Play music on hold Assigning the cost centre cost centr...

Page 119: ...riber Outgoing routing display the first assigned outgoing MSN Subscriber configuration Set routing outgoing and incoming MSN x PIN ext MSN x ext S0 Port Subscriber configuration Delete routing All MSN assignments are deleted PIN Reset telephone system restart PIN Reset network settings restore factory default network settings only PIN Reset factory settings restore factory default settings of all...

Page 120: ...d active call and switch to call waiting Hold active call accept call waiting or switch to held call Start conference between held and active call Forward call waiting without accepting it Trace subscriber MCID Parking a call nn nn 2 digit park number Reconnecting a parked call nn nn 2 digit park number ...

Page 121: ...oing calls No Yes Yes Outgoing call external Yes No Yes No Exchange authorisation No Busy LCR if activated Dial e g using line key or spe cific port allocation selective ex change con nection Dialling blocked No credit re maining ...

Page 122: ...sations you can choose be tween transmitting of call numbers from Device and Caller To transmit the call number of the caller CLIP number screening must be applied for with your network provider In the personal subscriber configuration under Settings Outgoing number you can enter any call number e g Service 180 numbers To transmit a call number that is not available from the network provider for t...

Page 123: ...empt to transmit the outgoing number as per the table or any If the table still does not contain the So port B channel that is chosen the first MSN of the connection of the connection used will be transmitted The table can be found under Subscriber settings Outgo ing call numbers in administrator mode Call number as per table or any If an external call is established via the explicit use of a cert...

Page 124: ...ation subscriber called is busy or that there is no free line to establish the connection lane occupied B channel Refer to S0 interface Clients Computers or users who are connected DDI Direct Dialling In This is a call number that is added to the system s call number in order to reach the person required also referred to as direct dial number The DDI does not have to but can be the same as the sub...

Page 125: ...ains four numbers separated by dots and is used to identify an individual distinct host computer in the Internet Example 192 34 45 8 ISDN ISDN stands for Integrated Services Digital Network Keypad Dialling process using special features in the network operator s exchange Conference Interconnection of a maximum of three subscribers to conduct a conference LAN Local Area Network Local network betwee...

Page 126: ...stallation begins also referred to as NTBA PIN Short for Personal Identification Number Certain sensitive features can be protected by a PIN Ping Command for transmitting small data packets to check whether or not a target IP address exists and or is in operation Port Input output channel on a network computer on which TCP IP is executed Various Internet applications require certain ports for comm...

Page 127: ... Switch Device to connect a number of computers to a network Today switches have replaced so called hubs TCP IP Transmission Control Protocol Internet Protocol Standard protocol for transferring data on the internet UPS Uninterruptible power supply A device that enables operation of your telephone system even in case of power failure for a limited time Dial tone There is an internal and an externa...

Page 128: ...s terminal unit Initially the purchaser shall have only the right of subsequent performance Subse quent performance entails either repair or the supply of an alternative product Ex changed devices or parts shall become the property of the authorised dealer If the subsequent performance fails the purchaser can either demand a reduction in the purchase price or withdraw from the contract The purchas...

Page 129: ...connection and use within the public telephone networks in all EC countries according to the European Requirements Due to technical deviations in individual countries we cannot grant an unlimited guarantee for the successful operation at all types of telephone accesses Tiptel com GmbH hereby declares that the device complies with all fundamental requirements of the European directive 1999 5 EC Thi...

Page 130: ...es not require maintenance Clean the housing surface only with a soft slightly damp cloth or an antistatic cloth Never use a dry cloth elec trostatic charges may result in malfunctions in the electronics Please do not use chemicals or abrasive cleaners ...

Page 131: ...he IP address 32 Charge account 85 charge unit 48 Command summary analogue terminals 120 Command summary general 117 Configuration Settings 46 Configuration ISDN access 67 Configuration subscriber 76 Configuration Network 105 Configuration file 63 Configure network settings 105 Copying a subscriber 79 country code 49 Country setting 40 D Data Services 97 Date time 63 Day Night profile 77 Day night...

Page 132: ...e number 84 Outside line 121 P Packaging materials 129 Password 48 80 84 Pick Up 84 PIN 82 87 Power failure 12 PPP data service 97 printout of configuration data 64 Product package 10 Protocol file 63 Protocol trace 63 R record MOH 64 Recording 91 Rejection location 78 Remote dial in 92 Remote service 111 Removing the cabinet cover 17 Reset the telephone system 108 Restart 65 Room monitoring 87 S ...

Page 133: ...76 Technical specifications 116 telephone book 52 Terminals 15 Time control 60 61 Tips And tricks 112 Troubleshooting 109 U Update 64 UPS 12 User name 48 V Voicemail 65 voicemail system 48 W web configuration 33 Wizard 39 ...

Page 134: ......

Page 135: ......

Page 136: ... 044 843 13 13 Fax 044 843 13 23 E mail tiptel tiptel online ch Internet www tiptel online ch Tiptel B V Camerastraat 2 NL 1322 BC Almere Telefoon 0900 BELTIPTEL of 0900 2358478 niet gratis Fax 036 53 678 81 E mail info tiptel nl Internet www tiptel nl Tiptel NV Leuvensesteenweg 510 bus 4 B 1930 Zaventem Telefoon 0903 99 333 1 12 Euro min Fax 02 714 93 34 E mail tech tiptel be Internet www tiptel ...

Reviews:

No comments