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Gentier Real-Time PCR System
4. Troubleshooting
In general, corrective instructions will be display along with the error messages by the application
or instrument software. And under normal circumstances the software running errors can be
solved by restarting the computer or the instrument system.
This section describes the main possible errors of the Gentier Instrument together with possible
causes and corrective instructions.
No.
Error
Possible Cause
Corrective Instructions
1
No display on
the screen
Without power supply
Plug the power supply
Power switch is on ‘off’ position Switch on the power switch
Unstable power cord
connection
Connect the power cord again or renew
the power cord
Inappropriate power voltage
Adjust the scope of power voltage into
a normal range
Fuse tube damaged
Replace the fuse tube
Others
Contact us
2
Boot screen
display error
message
The activation of system failed.
Please contact us and consult the
maintenance engineer
Power voltage too low
Ensure there is no other appliance or
circuit in the same electric circuit.
3
System crashed
or out of control
Improper operation
Restart the instrument system
Others
Contact us
4
Temperature
does not rise
while heating
Check temperature control
setting
Startup the temperature control
Others
Contact us
5
No Experiment
Results
Wrong operation process
Check the operation process and test
again
Quality problems of reagents
Renew the reagent and run the
experiment again.
Experiment settings do not
meet the requirements
Reset the experiment procedure
Summary of Contents for Gentier 48E
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