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Chapter 5: Troubleshooting

98-129217-A

Logging of events

110

Logging of events

Diagnostic report

When contacting your distributor for support, please include a diagnostic report.
The diagnostic report contains information relevant for the service personnel during
troubleshooting.

To generate the diagnostic report, access the web interface and select

HELPDESK

. Then click

Generate report

.

Event log

The event log holds information of events registered in the terminal or antenna.

The log includes the time of the occurrence, a short description, location of the error etc. This
information can help troubleshooting errors in the system. You can see the event log in the web
interface. For further information, see

Viewing the Event list or the Event log

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Summary of Contents for SAILOR 150

Page 1: ...USER MANUAL SAILOR 150 FleetBroadband...

Page 2: ...y translations or reproductions in whole or in part of this manual from any other source Copyright 2009 Thrane Thrane A S All rights reserved Trademark acknowledgements Thrane Thrane is a registered t...

Page 3: ...ty distance On the SAILOR 150 FleetBroadband the minimum safety distance to the antenna panel on the focal line is 0 6 m based on a radiation level of 10 W m2 The radiation level is 100 W m2 at a dist...

Page 4: ...ng cables parallel to AC wiring as it might cause malfunction of the equipment Power supply The voltage range is 10 5 32 V DC 14 A 5 5 A It is recommended that the voltage is provided by the 24 V DC b...

Page 5: ...n installation refer to the installation manual and for information on the IP handset refer to the user manual for the IP handset Part numbers for both manuals are listed in the next section This manu...

Page 6: ...references Example For further information see Connecting Cables on page Title and description Document number SAILOR 150 FleetBroadband Installation Manual Explains how to install the SAILOR 150 Fle...

Page 7: ...Chapter 2 Getting started In this chapter 11 Before you start 11 Starting up the terminal 12 Connecting the Thrane IP handset 14 Connecting a computer 15 Entering the SIM PIN for the terminal 16 Regis...

Page 8: ...etting up the interfaces 50 Uploading software 79 Selecting the preferred BGAN satellite 82 Selecting the language 83 Administration 84 Help desk and diagnostic report 93 Event logging and self test 9...

Page 9: ...stem SAILOR 150 FleetBroadband is a maritime broadband system providing simultaneous high speed data and voice communication via satellite through the BGAN Broadband Global Area Network Applications i...

Page 10: ...ces Simultaneous voice and data communication over BGAN Full duplex single or multi user up to 150 kbps Standard Voice 4 kbps 2 LAN Local Area Network ports with PoE Power over Ethernet for computers...

Page 11: ...units TT 3050C SAILOR 150 FleetBroadband antenna TT 3739A SAILOR 150 FleetBroadband Terminal TT 3670A IP Handset Cradle wired SAILOR 150 FleetBroadband antenna The SAILOR 150 FleetBroadband system us...

Page 12: ...al is used for easy configuration and daily use The web interface is accessed from a computer connected to the terminal using an Internet browser No installation of software is needed For further info...

Page 13: ...interface using Power over Ethernet PoE When the IP handset is used with the terminal it communicates using IP between the handset and the terminal However on the BGAN network side of the terminal ca...

Page 14: ...9217 A Main units 6 IP cradle The IP cradle serves as a holder for the IP handset The cradle connects to the coil cord from the handset and using an Ethernet cable to the terminal You can mount the cr...

Page 15: ...service offered in the BGAN system Based on 3G standards FleetBroadband provides cost effective broadband data and voice simultaneously Coverage The Inmarsat BGAN services are based on geostationary...

Page 16: ...SAILOR 150 FleetBroadband antenna the BGAN satellite and the Satellite Access Station SAS The satellites are the connection between your terminal and the SAS which is the gateway to the worldwide netw...

Page 17: ...pays for the amount of data sent and received Circuit Switched dialed service The circuit switched service available for the SAILOR 150 FleetBroadband offers Standard Voice which is a low tariff conn...

Page 18: ...scribed in this manual Also some services may not be available at the edge of coverage areas i e in low elevations For further information on coverage please refer to the Inmarsat home page at www inm...

Page 19: ...C we recommend placing the terminal where unintentional contact is avoided Note that the maximum allowed ambient temperature is 55 C If the maximum ambient temperature does not exceed 50 C the termina...

Page 20: ...will switch on off when you start stop the engine of your vessel When the engine is stopped the terminal is in standby mode The standby current is max 15 mA when the ignition is off For information on...

Page 21: ...calls or running data sessions until the system is registered on the BGAN network You may have to enter a SIM PIN before the system can register For further information see Entering the SIM PIN for th...

Page 22: ...le from the Thrane IP Handset cradle to one of the LAN PoE connectors on the terminal as described in the user manual for the handset 2 When the handset is connected to the LAN interface it is automat...

Page 23: ...ace To connect a computer to the LAN interface do as follows 1 Power up your computer 2 Connect your LAN cable between the network connector on your computer and one of the LAN connectors on the termi...

Page 24: ...PIN followed by When you hear a busy tone or a dialing tone the PIN has been accepted and you can hang up or dial a number For the Thrane IP Handset Select the BGAN menu select Enter PIN and enter th...

Page 25: ...ou enter a wrong PUK 10 times the SIM card will no longer be functional and you have to contact your Airtime Provider for a new SIM card Entering the SIM PIN using the web interface To enter the SIM P...

Page 26: ...oadband system automatically starts the registration procedure on the BGAN network You can monitor the registration procedure in two ways Connect the Thrane IP Handset and watch the procedure in the d...

Page 27: ...ile number is the prefix used in front of the country code for international calls Mobile number The mobile number of the terminal you are calling The first part of the number is always 870 which is t...

Page 28: ...at the bottom of the page 3 Check the connection e g by entering a web site The field ONGOING DATA SESSIONS will show the IP address for the data session you started Activating the connection from the...

Page 29: ...built in web interface to set up the terminal The IP handset When you connect the Thrane IP Handset to one of the LAN PoE connectors on the terminal you can use the handset display and keypad to ente...

Page 30: ...to from the terminal view status of the terminal and antenna view properties of the terminal and antenna PHONE BOOK page view and edit the phone book MESSAGES page send and receive SMS messages CALLS...

Page 31: ...s found in the first column of the phone book in the web interface See Short dial on page 40 Simply dial 00 Short Dial followed by or off hook key Example To call entry number 4 in the phone book dial...

Page 32: ...r the BGAN system If the mobile number is listed in the web interface you can look it up as follows Connect a computer access the web interface and select PHONE BOOK Mobile numbers For further informa...

Page 33: ...umber Use R during a call to get access to a supplementary services function The supplementary services functions supported by the terminal are described in the following sections Note Remember the 0...

Page 34: ...e call waiting indication For further information see Call waiting on page 70 When you receive a Call Waiting indication you have the following options Note The phone must have an R key to be able to...

Page 35: ...nt answers you can have a conversation before hanging up When you hang up the call is handed over to the initial caller Note The phone must have an R key to be able to use these functions If you want...

Page 36: ...al This group does not allow Bridge mode Group 0 A second group used for Bridge mode connection Bridge mode is an exclusive connection with NAT disabled in the terminal With Group 0 the Internet conne...

Page 37: ...SETTINGS LAN Network user groups For details see Setting up the Default network user group on page 55 When automatic activation is disabled in the Network user groups page you can manually start stop...

Page 38: ...nterface to operate set up and configure your SAILOR 150 FleetBroadband system Introduction The web interface What is the web interface The web interface is built into the terminal and is used for ope...

Page 39: ...ver settings for the web interface only if you wish Consult your browser help for information To disable the use of a Proxy server completely do as follows 1 In Microsoft Internet Explorer select Tool...

Page 40: ...t SETTINGS LANGUAGE from the left menu select a language from the list and click Apply For further information see Selecting the language on page 83 Note If the IP address is changed and you do not ha...

Page 41: ...opens a submenu in the navigation pane or a new page in the contents section The status field shows the signal strength The icon bar shows icons for new SMS messages and for active events when relevan...

Page 42: ...ntents section To see the site map click SITE MAP in the navigation pane The site map lists all topics and submenus Click on items in the site map to go directly to the relevant location Icon Explanat...

Page 43: ...l other parts of the web interface requires a PIN For information on how to enter the SIM PIN see Entering the SIM PIN using the web interface on page 17 When the correct PIN has been entered the web...

Page 44: ...Dashboard Overview The Dashboard is used for control and inspection of ongoing communication and for viewing properties and status of the terminal and antenna For information on how to start or stop y...

Page 45: ...SAS without a GPS fix Not registered The terminal has not been able to register with the BGAN network Satellite selection The satellite selected for logon For further information see Selecting the pre...

Page 46: ...cluding the IP address that is assigned to each profile SESSIONS TOTAL lists the totals for each connection The list shows the time connected hh mm ss for voice and MB transferred for Standard data Th...

Page 47: ...ge Overview In the phone book you can Look up phone numbers Look up short dial numbers for easy dialing from a handset Modify or delete existing names and phone numbers or add new names and phone numb...

Page 48: ...the phone book from an analog phone take the phone off hook and dial 003 Editing phone book entries Adding a new entry To add a new entry do as follows 1 In the phone book locate the empty entry numb...

Page 49: ...obile number To view the mobile number of the terminal select PHONE BOOK Mobile numbers from the left navigation pane To enter or edit the mobile number To enter or edit the mobile number click Edit a...

Page 50: ...erface 98 129217 A Using the Call log 42 Using the Call log Information on total usage To enter the CALLS page select CALLS from the left navigation pane This page contains information on usage for ci...

Page 51: ...and estimated charge of each outgoing call Received calls shows the start time calling phone number duration and type of each incoming call Missed calls shows the start time calling phone number and t...

Page 52: ...two or more SMS messages The field below the message field shows the number of SMS messages used to send the message 4 Type in the phone number in the Recipient field Remember 00 and country code e g...

Page 53: ...w attempts to send the message again To make sure the message has been sent look in the Sent folder Click Delete next to a message to delete it Click Delete all messages in Outbox to delete all the me...

Page 54: ...ws an unopened envelope Click the envelope to see the new message s Otherwise to see new messages click MESSAGES from the left navigation pane The page shows new incoming messages If the message is no...

Page 55: ...d and click Send If you want to move all the new messages click Move all new messages to Inbox Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been...

Page 56: ...livery notification setting for an individual message For further information see Sending an SMS message on page 44 Do as follows 1 Select MESSAGES Message settings from the left navigation pane 2 If...

Page 57: ...hange the number and click Save Then click Apply to apply all changes in the page The SMS service center number is provided from your Airtime Provider Viewing the Voice mail number You get an SMS noti...

Page 58: ...129217 A Setting up the interfaces 50 Setting up the interfaces The SETTINGS page Antenna properties The SETTINGS page shows properties of the connected antenna To access the SETTINGS page select SET...

Page 59: ...al and devices connected to the terminal The terminal has a built in DHCP server which can be used to dynamically assign IP addresses to devices connected to the terminal You can also set up the local...

Page 60: ...ect Enabled the terminal assigns dynamic IP addresses to devices connected to the terminal If you select Disabled you need to set up a static IP address in the connected device 3 If you want to change...

Page 61: ...atic IP address refer to step 5 on page 56 in the section Setting up the Default network user group The following example shows how to allow Internet access to a mail server smtp connected to the term...

Page 62: ...rk users includes the following steps 1 Defining a network user group See the next sections Setting up a Bridge mode connection or Setting up the Default network user group The network user groups det...

Page 63: ...ant to apply other settings to the Default network user group do as follows 1 Select SETTINGS LAN Network user groups 2 When you are prompted enter the administrator user name and password The default...

Page 64: ...3 7 Select the source of the APN Access Point Name There are four options for setting the APN Unless you have special requirements it is recommended to use the SIM default or to set the common APN to...

Page 65: ...ces 57 Setting up a Bridge mode connection To set up a Bridge mode connection do as follows 1 Select SETTINGS LAN Network user groups 2 When you are prompted enter the administrator user name and pass...

Page 66: ...network If you want to use a static IP address and your subscription allows it you must still leave this setting at Dynamic Then select SIM default in step 7 and type in the APN user name and password...

Page 67: ...in the APN APNs are provided from the Airtime Provider 8 If your APN uses a password type in the user name and password provided from the Airtime Provider 9 At Automatic activation select whether the...

Page 68: ...network devices IP addresses and or LAN ports are associated with which network user groups 13 Click Add to include Group 0 Bridge mode in the list 14 Select or type in the parameters you want to ass...

Page 69: ...ck Apply Group 0 is now added to the network classification table This means that when both network user groups are enabled the terminal will first search for a device that matches the criteria set up...

Page 70: ...ss to a MAC address When the device is locked to an IP address the terminal will always assign this IP address to the MAC address of this device To lock a device to its current IP address click the li...

Page 71: ...n in the Header can take up a considerable amount of bandwidth In order to save bandwidth you can use Header Compression meaning you compress the header information leaving some of the information out...

Page 72: ...n On the equipment connected to the SAILOR 150 FleetBroadband terminal you must enter a few settings for your PPPoE connection For example you need to set up which service to use and possibly a user n...

Page 73: ...l use the Phone interface to make calls from the terminal 3 Click Apply Setting the common interface settings Overview The settings under COMMON are common for all interfaces Note however that in orde...

Page 74: ...r groups Also if you change the common APN at a later stage it is automatically updated for both network user groups where the Common setting is selected To set up the common interface settings To set...

Page 75: ...wing supplementary services Call forwarding Call barring Call waiting Line identification Closed user group Note that depending on the network some of these call service settings may prevent others fr...

Page 76: ...he left navigation pane 2 Click OK next to Read current settings to display the phone numbers for call forwarding for the subscription These numbers are operator controlled and come with your airtime...

Page 77: ...ect SETTINGS Common Call barring from the left navigation pane 2 Click OK next to Read current settings to make sure the page is updated 3 Select which calls should be barred 4 In the Barring PIN fiel...

Page 78: ...ting calls while you are making a call or transmitting data Do as follows 1 Select SETTINGS Common Call waiting from the left navigation pane 2 Click OK next to Read current settings to make sure the...

Page 79: ...ting up the interfaces 71 Line identification You can set up the terminal to show your number when you are making a call Do as follows 1 Select SETTINGS Common Line identification from the left naviga...

Page 80: ...nder Group no Your airtime subscription lists your user group number s 3 Select which group s should be active If you select Subscribed the group s included in your subscription will be active 4 To al...

Page 81: ...s settings for your Thrane IP handset To change the settings for the IP handset do as follows 1 If the Thrane IP Handset has not been connected to the terminal before connect the IP handset to one of...

Page 82: ...rminal In the IP handset use the display menu system to enter the user name Number in the web interface and the password you just entered in the web interface Do as follows 1 In the IP handset select...

Page 83: ...ing calls on the LAN PoE interface do as follows 1 Select SETTINGS IP handsets Call settings 2 Select Standard if you want to be able to receive calls through the LAN interface Only calls with Standar...

Page 84: ...tware version of your IP handset select MENU Status Software version in the IP handset To change the IP handset compatibility do as follows 1 Select Settings IP handsets Server settings 2 Select the I...

Page 85: ...long as there is a phone call in progress This signal can be used to mute external equipment When the call is released the pin is disconnected open Pin 4 Radio silence input Default setting Active Low...

Page 86: ...age 77 4 If you are using the Ignition function and you want the terminal to stay on for a few minutes after the Ignition is switched off enter the number of minutes under DELAYED SHUTDOWN For further...

Page 87: ...d software from your computer to the terminal and how to download the latest software version from the Internet to your computer You can upload software from your computer to the terminal without ente...

Page 88: ...f the PIN has been accepted or a PIN is not required select SETTINGS Upload from the left navigation pane If a PIN is required and the PIN has not been entered select ADMINISTRATION enter the Administ...

Page 89: ...the new software version When the new software version is found the web interface shows the new software version and a link for downloading the software 4 Click the link to download the new software...

Page 90: ...you can select the satellite you prefer to use when registering on the BGAN network To select the preferred BGAN satellite To select the preferred BGAN satellite do as follows 1 Select SETTINGS Satel...

Page 91: ...guage of the web interface is English To change the language do as follows 1 Select SETTINGS Language 2 Select a language from the list 3 CLick Apply Note If you have selected one of the satellites yo...

Page 92: ...user name and password The default user name is admin and the default password is 1234 If you have forgotten the administrator password you can reset the password by clicking the link at the bottom of...

Page 93: ...mber of the terminal You can find the serial number and IMEI number in the Dashboard 2 Click the link Forgot administrator password at the bottom of the ADMINISTRATOR LOGON page see the previous secti...

Page 94: ...inistrator password do as follows 1 After entering the administrator user name and password in the ADMINISTRATION page locate the section Change administrator logon 2 Type in the existing user name 3...

Page 95: ...le name and location 3 Click OK The configuration is now saved to a file This file is used to load the configuration into another terminal See the next section Loading a configuration from a file To l...

Page 96: ...he services 4 Click Apply The entered tariffs are used for estimating the charges for calls and data sessions The estimated charge is listed for each call or data session in the call log For further i...

Page 97: ...M PIN To enable or disable the use of a PIN to access the terminal do as follows 1 Select ADMINISTRATION SIM PIN 2 Under REQUIRE PIN select Enabled or Disabled If you select Disabled you can access an...

Page 98: ...ing the SIM PIN To change the PIN used to access the terminal do as follows 1 Select ADMINISTRATION SIM PIN 2 Under CHANGE PIN type in the Old PIN 3 Type in the New PIN and retype it on the next line...

Page 99: ...nt to give non administrator users access To set up the user permissions do as follows 1 From the left navigation pane select ADMINISTRATION User permissions 2 For each item under ALLOW USERS TO selec...

Page 100: ...mmands used to control modems in this case the SAILOR 150 FleetBroadband terminal They are typically used during service and maintenance or when troubleshooting the terminal 4 Click Apply The settings...

Page 101: ...n the SIM card the number is displayed as a link To change the number click the link change the number and click Apply If you need help with terminal or antenna related issues call your local distribu...

Page 102: ...of the first occurrence ID and severity of the event message and a short text describing the error For more information on the event messages refer to Event messages on page 102 Event log The Event lo...

Page 103: ...air interface IAI 2 This field should normally show Registered unless the system is still in the startup process Ongoing data sessions IP address and connection status e g Active or Suspended Ongoing...

Page 104: ...u need assistance from your Airtime Provider please call the help desk To see the help desk number enter the web interface of your terminal and select HELP DESK This help desk number is either taken f...

Page 105: ...1 Connect a computer 2 Enter the web interface and see the Software version field in the Dashboard Uploading software using the web interface You can upload software from the web interface If you have...

Page 106: ...m units TT 3744A SAILOR 150 FleetBroadband system TT 3670A Thrane IP Handset Cradle wired Item Part number SAILOR 150 FleetBroadband antenna 403050C SAILOR 150 FleetBroadband terminal 403739A Item Par...

Page 107: ...Also check that no connectors are damaged The system is set up to use one specific satellite but the system is outside coverage from that satellite Enter the web interface Select SETTINGS Satellite s...

Page 108: ...ing VPN Close down your VPN connection A Phone connection cannot be established The cable is not properly connected Connect the cable The cable type or connector type is not correct For information on...

Page 109: ...at you do not have too many power consuming devices connected The maximum available output power on the LAN PoE interface is 32 W If possible disconnect other connected devices The administrator passw...

Page 110: ...es The terminal can detect events during POST Power On Self Test or CM Continuous Monitoring When the terminal detects an event that requires your action it issues an event message You can see the act...

Page 111: ...rminal Contact your distributor 00280 to 00289 Ethernet module error The Ethernet interface on the terminal cannot be used Contact your distributor 00300 to 00309 GPS module error The GPS module is ou...

Page 112: ...information on ambient temperature limits see the installation manual Contact your distributor if the problem persists 01300 to 01309 No GPS fix The GPS receiver has not yet achieved position fix Mak...

Page 113: ...or a satellite covering your current position 02100 to 02109 Ciphering Off The network has turned ciphering off Do not transmit data that requires ciphering 02200 to 02209 Ethernet data session faile...

Page 114: ...al can no longer power the antenna The power supply to the terminal has dropped for too long The antenna does not have enough power to function Ensure a stable power supply to the terminal 0800B PoE O...

Page 115: ...te the terminal software 0802F Antenna main image could not be loaded Antenna failed to start up normally Reboot the terminal Contact your distributor if the problem persists 08030 Antenna could not e...

Page 116: ...re too low The temperature in the antenna is too low for the system to start up None If the ambient temperature is outside the specified limits the antenna may not be able to start up properly Refer t...

Page 117: ...ition The terminal is set up to use a satellite that is not visible at the current GPS position Enter the web interface and select SETTINGS Satellite selection Then select Auto to let the terminal aut...

Page 118: ...To generate the diagnostic report access the web interface and select HELPDESK Then click Generate report Event log The event log holds information of events registered in the terminal or antenna The...

Page 119: ...temporarily set to the default value default IP address 192 168 0 1 With this function even if the IP address has been changed and you do not remember the new IP address you can still access the web i...

Page 120: ...pter 6 Conformity 6 CE R TTE The SAILOR 150 FleetBroadband is in the process of being CE certified R TTE directive The Declaration of Conformity with R TTE Directive will be enclosed in copy on the ne...

Page 121: ...Chapter 6 Conformity 98 129217 A 113 REPLACE THIS PAGE IN THE PDF FILE WITH THE DECLARATION OF CONFORMITY FOR SAILOR 150 FleetBroadband...

Page 122: ...ion Protocol A protocol for assigning dynamic IP addresses to devices on a network With dynamic addressing a device can have a different IP address every time it connects to the network DNS Domain Nam...

Page 123: ...l area network to use one set of IP addresses for internal traffic and a second set of addresses for external traffic A NAT module makes all necessary address translations P PIN Personal Identificatio...

Page 124: ...sed e g for Internet telephony SMS Short Messaging Service U UTC Coordinated Universal Time The International Atomic Time TAI with leap seconds added at irregular intervals to compensate for the Earth...

Page 125: ...ing 68 holding 27 line identification 71 local 24 making or receiving 23 missed received outgoing 43 redial 25 to the terminal 24 transferring 27 viewing ongoing 38 waiting indication 26 70 CE complia...

Page 126: ...rnal setting up 56 58 for web interface 32 local setting up 52 local viewing 37 IP handset BGAN features 21 connecting 14 description 5 entering PIN 16 local numbers 25 power supply 14 starting up 14...

Page 127: ...12 Router mode 56 S safety summary iii satellite selecting 82 view current 37 view selected 37 sent messages resending forwarding or deleting 45 viewing status 45 serial number 37 services limitations...

Page 128: ...ypography used in this manual vi U uploading software 79 usage counter 38 42 clearing 88 user interfaces 21 V version of software 37 voice mail number viewing 49 W waiting calls 26 70 web interface ac...

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