Thermo Scientific Oretronic III, Operating & Service Manual

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Service, Repair, and Replacement Parts
Thermo Fisher Scientific Service, Repair, and Replacement Parts 5- 1
REC 4105 Rev L
Chapter 5 Service, Repair, &
Replacement Parts
This chapter provides information about service, repair, and replacement
parts for your ORETRONIC III TMD. It includes the telephone
numbers for various departments at Thermo Scientific. The procedure
for ordering replacement parts and a Return Material Authorization form
are also included in this chapter.
The maintenance information in this manual is designed to meet your
service needs. If you should encounter a problem that requires technical
assistance, you may call Thermo Scientific Product Service at (800)
445-3503.
Thermo Scientific also provides on-site service technicians to assist
customers with installation, set up, initial calibration, customer training,
maintenance, and repair. Contact the Field Service department at the
number given below for current rates and scheduling.
Thermo Scientific has a repair center located at our plant in
Minneapolis, Minnesota. Products that need system checkout or repair
can be returned to the plant with the Return Material Authorization
(RMA) form. Contact our Repair and Returns department at (800) 445-
3503 to get an RMA form and number.
Note
: Have your machine model number and serial number available
when you call.
Main
Switchboard (763) 783-2500
FAX (763) 783-2525
Technical Assistance (800) 445-3503
Field Service (800) 445-3503
Return Material Authorization & Repair (800) 445-3503
Service and
Repair
Information