CHAPTER 3 |
46
OPERATION
Firmware Upgrades
You can upgrade firmware for your VSet by using a web browser and downloading the firmware from Telos. Support may give
you a link in email, or you can find the latest versions at the Telos website. After downloading the firmware image, point your
web browser to the IP address of the VSet that you wish to upgrade (username is “user” and there is no default password, so
leave it blank). Then, browse to the firmware image location on your PC (desktop or downloads folder is common) and select
Upload. To activate the new firmware, select it in the browser and the VSet will reboot. When it restarts, it will be running the
firmware version that you selected. For more information, see the appropriate section of the VSet’s product manual.
Take it Easy
We’ve built a lot of flexibility into the VX system to support all the sophisticated things you might want to do. But you don’t
have to use all the fancy-pants stuff when you don’t need it and a simpler subset will do.
In the simplest case, when you are a talent supported by a producer, you could just use the
Next
and
Drop
buttons. You press
the Next button to take calls in the sequence determined by your producer and you press the
Drop
button when you are finished
with your last call and you want to stop taking more.
One step up would have you pressing the right column line buttons to select the calls you want, one at a time. Again, when you
are finished taking calls, you would press
Drop
. You could use the left column line buttons to talk with callers on the handset.
At the next level, you would use either the lock function or the fixed line capability to conference calls.
Some Common Questions
Question:
“Why don’t I hear any audio after pressing a line button in the handset column (left column)?”
Answer:
Double-check that the handset cord is plugged into the handset jack (not the headset jack) on the VSet.
Question:
“Why can’t I put a call on the air? When I press the right column line key, nothing happens!”
Answer:
Put the VSet into “Talent” mode. When the VSet is in “Producer” mode, calls cannot be placed on the air from that
VSet (so as to prevent accidental call drops, or placing the wrong caller on the air).
Wait, there’s more! Go to our website
https://www.telosalliance.com/Telos/Telos-VSet
and download
the manuals to all of your VSet controllers. There is vital information in each one of them including
more troubleshooting tips that we didn’t mention here. Seriously, go check it out.
