Siemens MAA Technical Paper Download Page 1

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Technical Paper

Siemens Enterprise Communications
www.siemens-enterprise.com

Issue 1.0

Siemens Enterprise Communications GmbH & Co KG
Munich, 07/26/2010
Germany

Multi Address Appearance (MAA)

On OpenStage

Summary of Contents for MAA

Page 1: ...Technical Paper Siemens Enterprise Communications www siemens enterprise com Issue 1 0 Siemens Enterprise Communications GmbH Co KG Munich 07 26 2010 Germany Multi Address Appearance MAA On OpenStage ...

Page 2: ... MSA The following table gives an overview about the differences Term SEN Meaning Term TIA MAA MLA Private line type The Multiple Address Appearance feature also commonly known as Multiple Line Appearance provides the served user with multiple addresses appearing on a single telephone The served user has the ability to originate receive and otherwise control calls on each of these address appearan...

Page 3: ...ppearance on OpenStage 00 00 2007 I 3 MAA denotes Multiline Appearance with private lines only MSA denotes Multiline Appearance with shared lines This document uses MLA as a synonym for MSA Keyset is a synonym for MAA ...

Page 4: ...s 4 Scope 5 Functional Overview 7 Motivation 7 User Experience 8 Basic Representation 8 Making Calls with multiple lines 10 LED Status Overview 14 User Configuration Items 14 Administrative Options 16 General Keyset Options 16 FPK line key programming 19 Limitations 22 References 22 Abbreviations 22 ...

Page 5: ...rances at other clients are known as secondary appearances Figure 1 shows an example of a shared line with multiple appearances Line OpenStage 2 OpenStage 1 Primary appearance Secondary appearance OpenStage 3 Secondary appearance Figure 1 A shared line with multiple line appearances A given client that is configured as a keyset can support multiple lines also called Multiple Address Appearance MAA...

Page 6: ...ith a single line that is a shared line makes the client a keyset as opposed to an ordinary single user phone NOTE 1 A client could be configured with only a single line that line being a private line A client configured in this way would not make use of any of the special keyset signalling capabilities defined in this specification However the client s the user interface and parts of the configur...

Page 7: ... of this document At any given time one telephone can handle only one call appearance for connecting to the handset and the same applies to keyset multiline telephones Also for keyset telephones features like call waiting can increase the number of call appearances that can be handled but on a keyset telephone these appearances may refer to different lines numbers users The programmable feature ke...

Page 8: ...line is always represented with a preconfigured FPK The FPK label fits to the Line overview entry and line overview tab name the FPK LED status fits to the icon displayed in the line overview table The user can change between the different tabs using the phone home key of the left arrow key This toggles between the different tabs The tabs are cycled to toggling can be done in an endless loop Multi...

Page 9: ... The overview tab shows the current status from the managed lines The icon on the left gives the status e g idle hold talk The line label is displayed right hand side of the icon Line Management Navigation The user has two possibilities to navigate between the tabs in the line tab navigation Press the phone mode key to toggle between the different tabs Press the left error key to navigate between ...

Page 10: ... Terminating line preference for seizing lines Making calls In a single user scenario the phone will always use the configured user number to make an outgoing call In a multi user scenario the phone must know which user number should be taken and the line must be seized The line seizure can be done manually or automatically The phone behaviour depends on the administrative configuration See Origin...

Page 11: ...ine If a call forward for secondary lines should be performed a central switch feature accessed via stimulus feature key must be set Putting a line on hold An existing Call can be put on hold Additional to the standard mechanism the line key can be used to put the call for this line on hold if the Administrator has set the Line action mode setting accordingly A flashing LED is indicating the held ...

Page 12: ...ffers no option to add an additional participant to the conference as the maximum number of local conference participants is exceeded Context view for 555 The phone blocks any other call attempts from different users until the resources are available again Tree way conference 444 101 200 User 444 is not able to setup any additional call User 555 is not able to place a call ...

Page 13: ...k and easy overview about the status of the configured lines On the right hand side the other party is displayed Call Options in the Context Menu Call Context menu The call context menu is always adapted to the current call status of a used line It is inline with the menu of a single user telephone and presents a set of options available for the current user line Call Options in the Overview Menu ...

Page 14: ... Hold reminder is activated Incoming call on the line Flickering Outgoing call on the line Fast blinking Line is in ringing Blinking Call forward is activated Illuminated The line is busy User Configuration Items The user is able to influence the phone behaviour about the line and the overview presentation It can be configured to accomplish the users personal need Lines Configuration Menu The menu...

Page 15: ...oming calls fixed Selection Order Used for outgoing calls if idle lines are selected automatically Hot warm line Not used in this context fixed Hot warm destination Not used in this context fixed Overview Configuration Menu The menu can be reached using the Web Based Management WBM or the local user menu at the phone The location is User Configuration Keyset Overview The overview screen can be con...

Page 16: ... key and do not have a general purpose Each line key can have different settings General Keyset Options WBM Configuration Admin System Features Keyset operation General Keyset Options The options can be set via WBM WPI und local phone admin The following parameters provide general settings which are common for all keyset lines The Rollover ring setting will be used when during an active call an in...

Page 17: ...ted when the user goes off hook In the case of multiple lines alerting or ringing the lines are selected on the one that has been alerting the longest ringing PLP The line in the alerting or audible ringing state is automatically selected when the user goes off hook However if the prime line is alerting it is given priority incoming The earliest line to start audible ringing is selected or else th...

Page 18: ... line keys see Section 3 9 2 Configure Keyset Operation On pressing the line key not DSS key the call activity on the corresponding line is shown Unlike with a preselected line there will be no change to the phone s current line connections The LED indicates whether line preview is active or not The information shown to the user depends on the ring alert configuration for the line in question If t...

Page 19: ...in seconds for accepting an incoming call Bridging enabled V2 When set to Yes the user is allowed to join a call on a shared line For this purpose a server based conference is established Not relevant for MAA FPK line key programming WBM configuration Invoke the Phone keys dialog and select line in the pulldown menu of the key you want to configure Next press Edit FPK programming Line key options ...

Page 20: ...ccess to the SIP server works as a name space Any combination of user id and password is meaningful only within the realm it is assigned to If the Realm is not set by admin the phone will set the Realm automatically after the first successful registration The other parameters necessary for authenticated access are User Identifier and Password For all three parameters there must be corresponding en...

Page 21: ... or a private line only available for this endpoint Value range shared private unknown Default shared Hot Warm line type Determines whether the line is a hot line or a warm line Value range hot line warm line Hot Warm line destination Number to be dialed when the phone is in hotline or warmline mode Allow in Overview Determines whether the line appears in the phone s line overview Value range Yes ...

Page 22: ...eroperability Requirements for Voice over IP VoIP Feature Telephones http www tiaonline org standards technology voip documents TIA 811 A final for global pdf 2 Session Initiation Protocol SIP Specific Event Notification RFC 3261 3 OpenStage Admin Guide http wiki siemens enterprise com images 1 1b Administration_Manual_OpenStage_OpenScape_Voice pdf 4 WPI Guide http wiki siemens enterprise com imag...

Page 23: ...ations Siemens Enterprise Communications is a premier provider of end to end enterprise communications solutions that use open standards based architectures to unify communications and business applications for a seamless collaboration experience This award winning Open Communications approach enables organizations to improve productivity and reduce costs through easy to deploy solutions that work...

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