Telenetics V.3600 Series, User Manual

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Maintenance
12-2 V.3600
Before attempting diagnostic tests, verify that all connectors and plugs
are firmly inserted. The test procedures identify the faulty component in
a bad communications link.
Calling Technical Support
The Service and Support page at the back of this User’s Guide contains
several phone and faxback numbers and the Web address. If calling
Technical Support, please call from a location near the computer with
the modem. It helps expedite the call to have the following information
available:
• Type of modem -- V.3600
• Modem serial number
• Date code
• Purchase date
• Type and version of software, including data communications,
fax, and browser/reader software
• Type and version of other software running at the same time
Note
Do not return the modem to the manufacturer without prior
authorization.
If the unit appears faulty, contact Telenetics at (949) 455-4000 (USA) or
through our Web site at http://www.telenetics.com for service and
assistance.