5-1
5. TROUBLESHOOTING
EO18-33014
Cause
1. The battery is not loaded correctly.
2. The battery terminal is disconnected from the
soldering part.
3. CPU PC board ass'y failure or Drive PC
board ass'y failure
1. The media roll is not loaded correctly.
2. The media cover is not closed completely.
3. The media is jammed in the printer.
4. The print head FFC harness or the print head
element is broken.
5. The print head temperature reached the
upper limit of the operating temperature.
6. A communication error occurred.
7. Flash ROM write error or erase error
occurred.
8. There is insufficient area in the flash ROM.
9. The print mode is not selected correctly.
1. The battery voltage is low.
1. The battery is nearly end.
1. The [FEED] button is depressed
incompletely.
5. TROUBLESHOOTING
5. TROUBLESHOOTING
Corrective action
Re-load the battery correctly.
Replace the battery terminal.
Replace the CPU PC board
ass'y or the Drive PC board
ass'y.
Re-load the media roll
correctly.
Close the media cover
completely.
Remove the jammed media
and re-load the media roll
correctly.
Replace the print head FFC
harness or the print head
ass'y.
Open the media cover and
allow the print head to cool.
Check that the interface
cable is connected firmly.
Check the communication
parameters.
Open the media cover and
close it again.
Replace the CPU PC board
ass'y.
Open the media cover and
close it again.
Erase the data.
Open the media cover and
close it again.
Send the correct print mode
from the PC or handy
terminal.
Turn off the printer and
replace the battery with a
fully charged one.
Replace the battery with a
fully charged one as soon as
possible.
Press the [FEED] button
more strongly.
Replace the CPU PC board
ass'y.
Problem
The printer is not turned
on.
The printer does not
print media.
(The status indicator
blinks in red.)
The printer does not
print media.
(The status indicator
lights in red.)
The printer does not
print media.
(The status indicator
lights in orange.)
The [FEED] button does
not function.