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TBK vision TBK-NVR2100 Series, User Manual

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TBK vision TBK-NVR2100 Series User Manual Download Page 125

TBK-NVR2100 Network Video Recorder User Manual V2

 

 

www.tbkvision.com

 

 

125

 

 

 

 

 

 

 

Up to 1M data can be exported each time.

 

 

 Checking the Network Status  

Purpose: 

 

You can also check the network status and quick set the network parameters in this 

interface. 

 

 

Click 

Status

 on the lower- right corner of the page. 

 

 

 

If the network is normal the following message box pops out. 

 

 

 

If the message box pops out with other information instead of this one, you can 

click 

Network

 button to show the quick setting interface of the network 

parameters. 

 

 

 

 

 

Packet Export Attention

 

 

 

 

 

Network 

 

S

 

tatus 

 

C

 

hecking

 

 

 

 

 

Network status checking result

 

 

 

Summary of Contents for TBK-NVR2100 Series

Page 1: ...TBK NVR2100 Network Video Recorder User Manual V2 www tbkvision com 1 User Manual Network Video Recorder TBK NVR2100 series ...

Page 2: ...DAMAGES FOR LOSS OF BUSINESS PROFITS BUSINESS INTERRUPTION OR LOSS OF DATA OR DOCUMENTATION IN CONNECTION WITH THE USE OF THIS PRODUCT EVEN IF THE MANUFACTURER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES REGARDING TO THE PRODUCT WITH INTERNET ACCESS THE USE OF PRODUCT SHALL BE WHOLLY AT YOUR OWN RISKS THE MANUFACTURER SHALL NOT TAKE ANY RESPONSIBILITES FOR ABNORMAL OPERATION PRIVACY LEAKAG...

Page 3: ... the supplied accessories too are marked with CE and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2014 30 EU the LVD Directive 2014 35 EU the RoHS Directive 2011 65 EU 2012 19 EU WEEE directive Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union For proper recycling return this product to your...

Page 4: ...dor or noise rise from the device turn off the power at once and unplug the power cable and then please contact the service center Preventive and Cautionary Tips Before connecting and operating your device please be advised of the following tips Ensure unit is installed in a well ventilated dust free environment Unit is designed for indoor use only Keep all liquids away from the device Ensure envi...

Page 5: ...mbols that may be found in this document are defined as follows Symbol Description Provides additional information to emphasize or supplement important points of the main text Indicates a potentially hazardous situation which if not avoided could result in equipment damage data loss performance degradation or unexpected results Indicates a hazard with a high level of risk which if not avoided will...

Page 6: ...rable Local Monitoring HDMITM VGA outputs at up to 1920 1080 resolution Multiple screen display in live view is supported and the display sequence of channels is adjustable Live view screen can be switched in group and manual switch and automatic cycle live view are also provided and the interval of automatic cycle can be adjusted Configurable main stream and sub stream for the live view Quick set...

Page 7: ...es by events alarm input motion detection VCA Playback by sub periods Tag adding for record files searching and playing back by tags Locking and unlocking record files Local redundant recording Provides new playback interface with easy and flexible operation Searching and playing back record files by camera No recording type start time end time etc Smart search for the selected area in the video Z...

Page 8: ...el user management admin user is allowed to create many operating accounts and define their operating permission which includes the limit to access any channel Admin password resetting by exporting importing the GUID file Operation alarm exceptions and log recording and searching Manually triggering and clearing alarms Import and export of device configuration information Network Functions 10 100 ...

Page 9: ...ng Remote system restart and shutdown Alarm and exception information can be sent to the remote host Remotely start stop recording Remotely start stop alarm output Remote PTZ control depending on models Remote JPEG capture Two way audio and voice broadcasting Embedded WEB server Upgrade by FTP server Development Scalability SDK for Windows and Linux system Source code of application software for d...

Page 10: ...ode 36 Adjusting Live View Settings 40 Channel zero Encoding 42 Chapter 4 PTZ Controls 43 Configuring PTZ Settings 43 Setting PTZ Presets Patrols Patterns 45 Chapter 5 Recording Settings 54 Configuring Parameters 54 Configuring Recording Schedule 56 Configuring Motion Detection Recording 59 Configuring Alarm Triggered Recording 61 Configuring VCA Event Recording 63 Manual Recording 64 Configuring ...

Page 11: ...11 Configuring Advanced Settings 112 Configuring Network Detection 123 Chapter 10 HDD Management 127 Initializing HDDs 127 Configuring Quota Mode 128 HDD Detection 130 Configuring HDD Error Alarms 132 Chapter 11 Camera Settings 133 Configuring OSD Settings 133 Configuring Privacy Mask 133 Configuring Video Parameters 134 Chapter 12 Device Management and Maintenance 136 Viewing System Information 1...

Page 12: ...TBK NVR2100 Network Video Recorder User Manual V2 www tbkvision com 12 Chapter 14 Appendix 151 Glossary 151 Troubleshooting 152 ...

Page 13: ... Chapter 1 Introduction Front Panel Description of Front Panel No Icon Description 1 Indicator turns red when NVR is powered up 2 Indicator lights in red when data is being read from or written to HDD 3 Indicator blinks blue when network connection is functioning properly ...

Page 14: ...ist from your provider The operation of the mouse Description of the Mouse Control Name Action Description Left Click Single Click Live view Select channel and show the quick set menu Menu Select and enter Double Click Live view Switch between single screen and multi screen Click and Drag PTZ control pan tilt and zoom Video tampering privacy mask and motion detection Select target area Digital zoo...

Page 15: ... Interface DB9 connector for VGA output Display local video output and menu 3 HDMI Interface HDMI video output connector 4 USB Interface Universal Serial Bus USB ports for additional devices such as USB mouse and USB Hard Disk Drive HDD 5 LAN Network Interface 1 10 100 1000 Mbps self adaptive Ethernet interface 6 Ground Ground needs to be connected when NVR starts up ...

Page 16: ...that an Uninterruptible Power Supply UPS be used in conjunction with the device The Power indicator LED on the front panel should be red indicating the device gets the power supply Turn on the power switch on the rear panel if the device starts up for the first time or press the button on the front panel The Power indicator LED should turn blue indicating that the unit begins to start up After sta...

Page 17: ...ion Input the same password in the text field of Create New Password and Confirm New Password We highly recommend you create a strong password of your own choosing Using a minimum of 8 characters including at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you reset your ...

Page 18: ...port the GUID file to the U flash disk in the Reset Password interface Please refer to Chapter 2 1 5 Resetting Your Password for the instructions of password resetting Please keep your GUID file properly for future password resetting When the device is activated the system pops up the message box to remind you to remember the password For the old version device if you update it to the new version ...

Page 19: ...igure the unlock pattern for device login Configuring the Unlock Pattern After the device is activated you can enter the following interface to configure the device unlock pattern Step 1 Use the mouse to draw a pattern among the 9 dots on the screen Release the mouse when the pattern is done Warning Set Unlock Pattern ...

Page 20: ...st 4 dots to draw the pattern Each dot can be connected for once only Step 2 Draw the same pattern again to confirm it When the two patterns match the pattern is configured successfully If the two patterns are different you must set the pattern again Draw the Pattern Confirm the Pattern ...

Page 21: ...ck Pattern Right click the mouse on the screen and select the menu to enter the interface as shown in Figure 2 8 Draw the pre defined pattern to unlock to enter the menu operation If you have forgotten your pattern you can select the Forget My Pattern or Switch User option to enter the normal login dialog box When the pattern you draw is different from the pattern you have configured you should tr...

Page 22: ...login the device before operating the menu and other functions Select User Name in the dropdown list Input password Click OK to log in When you forget the password of the admin you can click Forget Password to reset the password Please refer to Chapter 2 1 5 Resetting Your Password for details The device gets locked for 60 seconds if the admin user performs 7 failed password attempts 5 attempts fo...

Page 23: ...n is invalid It is required to input a user name and password to unlock the system Resetting Your Password When you forget the password of the admin you can reset the password by importing the GUID file The GUID file must be exported and saved in the local Uflash disk after you have activated the device refer to Chapter 2 1 2 Activating Your Device On the user login interface click Forget Password...

Page 24: ...will be invalid The new GUID file should be exported for future password resetting You can also enter the User User Management interface to edit the admin user and export the GUID file Using the Wizard for Basic Configuration The Setup Wizard can guide you to configure the system resolution system date time HDD initialization IP camera management etc If you don t want to use the setup wizard at th...

Page 25: ...5 Click Next to enter the IP Camera Management interface Automatically Add Cameras You can quickly add one or more IP cameras which are searched within the same network and have the same user name and password with the device Start Wizard Interface Start Wizard Interface ...

Page 26: ...ra to be added is in active status If the camera is in inactive status you can click the inactive icon of the camera to set the password to activate it You can also select multiple cameras from the list and click the One touch Activate to activate the cameras in batch Click Exit to complete the startup Setup Wizard Adding and Connecting the IP Cameras Activating the IP Camera Purpose Before adding...

Page 27: ...ive icon of the camera to enter the following interface to activate it You can also select multiple cameras from the list and click One touch Activate to activate the cameras in batch Set the password of the camera to activate it Use Admin Password when you check the checkbox the camera s will be configured with the same admin password of the operating NVR IP Camera Management Interface Activate t...

Page 28: ...an better protect your product Click OK to finish the acitavting of the IP camera And the security status of camera will be changed to Active Adding the Online IP Cameras Purpose The main function of the NVR is to connect the network cameras and record the video got from it So before you can get a live view or record of the video you should add the network cameras to the connection list of the dev...

Page 29: ...lick the button to add the camera Or you can click One touch Adding to add all cameras with the same login password from the list Make sure the camera to add has already been activated For the encoders with multiple channels only check the Channel Port checkbox in the pop up window as shown in the following figure and click OK to add multiple channels Adding IP Camera Interface Selecting Multiple ...

Page 30: ...an activate it from the IP camera list on the camera management interface Optional Check Continue to Add to add other IP cameras Click Add to add the camera The successfully added cameras are listed in the interface Refer to the following table for the description of the icons Description of Icons Icon Explanation Icon Explanation Edit basic parameters of the camera Add the detected IP camera The ...

Page 31: ... medium weak risk For the added IP cameras the Security status shows the security level of the password of camera strong password weak password and risk password Enabling the Password of IP Camera Visible For the admin login user account you can check Show Password of IP Camera to enable the show the passwords of the successfully added IP cameras in the list You must enter the admin password to co...

Page 32: ... can configure the basic setting of the IP cameras Editing the IP Camera Parameters Click the icon to edit the parameters you can edit the IP address protocol and other parameters Channel Port If the connected device is an encoding device with multiple channels you can choose the channel to connect by selecting the channel port No in the dropdown list Click OK to save the settings and exit the edi...

Page 33: ...rk Configuration of the Camera You can edit the network information and the password of the camera Click OK to save the settings and exit the interface Configuring the Customized Protocols Purpose To connect the network cameras which are not configured with the standard protocols you can configure the customized protocols for them PasswordConfiguration of the Camera icon ...

Page 34: ...s Type IP Address of the network camera Port Path Example rtsp 192 168 1 55 554 ch1 main av_stream Protocol Name Edit the name for the custom protocol Enable Substream If the network camera does not support sub stream or the sub stream is not needed leave the checkbox empty Type The network camera adopting custom protocol must support getting stream through standard RTSP Transfer Protocol Select t...

Page 35: ...TBK NVR2100 Network Video Recorder User Manual V2 www tbkvision com 35 Choose the protocols you just added to validate the connection of the network camera Protocol Setting ...

Page 36: ...ection sensor alarm or VCA alarm Record manual record continuous record motion detection sensor alarm or VCA alarm triggered record Alarm Record Event Exception motion detection sensor alarm VCA alarm or exception information appears at the lower left corner of the screen Please refer to Chapter 8 8 Setting Alarm Response Actions for details Operations in Live View Mode Right Click Menu In live vi...

Page 37: ...ter the playback interface and start playing back the video of the selected channel immediately Output Mode Four modes of output supported including Standard Bright Gentle and Vivid Aux Monitor The NVR checks the connection of the output interfaces to define the main and auxiliary output interfaces The priority level for the main and aux output is HDMI VGA When both the HDMI and VGA are connected ...

Page 38: ...ntrol Digital Zoom Image Settings Face Detection Live View Strategy Information Close Main SubStream Instant Playback only shows the record in last five minutes If no record is found it means there is no record during the last five minutes Digital Zoom is for zooming in the live image You can zoom in the image to different proportions 1 to16X by moving the sliding bar from You can also scroll the ...

Page 39: ...can set the image parameters like brightness contrast saturation and hue Live View Strategy can be selected to set strategy including Real time Balanced Fluency Move the mouse onto the icon to show the real time stream information including the frame rate bitrate resolution and stream type Image Settings Customize Live View Strategy Information ...

Page 40: ...nates the output to configure the settings for and only VGA HDMITM is selectable by default Live View Mode Designates the display mode to be used for Live View Dwell Time The time in seconds to dwell between switching of channels when enabling auto switch in Live View Enable Audio Output Enables disables audio output for the selected video output Volume Adjust the volume of live view playback and ...

Page 41: ...ng to stop it 4 You can also click button to start live view for all the channels and click to stop all the live view 5 Click Apply to save the setting Set the stream type for live view of camera 1 Click the More Settings to enter the more settings interface 2 Select the camera to configure from the list 3 Select the stream type to Main Stream Sub Stream or Auto 4 Click Apply to save the settings ...

Page 42: ... the bandwidth requirement without affecting the image quality channel zero encoding is supported as an option for you Go to Menu Configuration Live View Check the checkbox after Enable Channel Zero Encoding Configure the Frame Rate Max Bitrate Mode and Max Bitrate After you set the Channel Zero encoding you can get a view in the remote client or web browser of 16 channels in one screen Select Cha...

Page 43: ... 4 PTZ Controls Configuring PTZ Settings Purpose Follow the procedure to set the parameters for PTZ The configuring of the PTZ parameters should be done before you control the PTZ camera Go to Menu Camera PTZ PTZSettings Click PTZ Parameters to set the PTZ parameters PTZ General ...

Page 44: ... Manual V2 www tbkvision com 44 Choose the camera for PTZ setting in the Camera dropdown list Enter the parameters of the PTZ camera All the parameters should be exactly the same as the PTZ camera parameters Click Apply to save the settings ...

Page 45: ... location where you want to set preset and the zoom and focus operations can be recorded in the preset as well Enter the preset No 1 255 in the preset text field and click the Set button to link the location to the preset Repeat the steps2 3 to save more presets You can click Clear to clear the location information of the preset or click the Clear All button to clear the location information of al...

Page 46: ...button to show the general settings of the PTZ control Click to enter the preset No in the corresponding text field Click the Call Preset button to call it Customizing Patrols Purpose Patrols can be set to move the PTZ to different key points and have it stay there for a set duration before moving on to the next key point The key points are corresponding to the presets The presets can be set follo...

Page 47: ...TZ will move from one key point to the next Click Add to add the next key point to the patrol and you can click OK to save the key point to the patrol You can delete all the key points by clicking Clear for the selected patrol or click the Clear All button to delete all the key pints for all patrols Calling Patrols Purpose Calling a patrol makes the PTZ to move according the predefined patrol path...

Page 48: ...urpose Patterns can be set by recording the movement of the PTZ You can call the pattern to make the PTZ movement according to the predefined path Go to Menu Camera PTZ Choose pattern number in the dropdown list Click Start and click corresponding buttons in the control panel to move the PTZ camera and click Stop to stop it The movement of the PTZ is recorded as the pattern Calling Patterns Purpos...

Page 49: ...ontrol icon in the quick setting bar or select the PTZ option in the right click menu to show the PTZ control panel Click the button to show the general settings of the PTZ control Click Call Pattern to call it Click Stop Pattern to stop calling it Customizing Linear Scan Limit Purpose The Linear Scan can be enabled to trigger the scan in the horizantal direction in the predefined range This funct...

Page 50: ...limit as well the angle from the left limit to the right limit should be no more than 180º Calling Linear Scan Before operating this function make sure the connected camera supports the linear scan and is in HIKVISION protocol Purpose Follow the procedure to call the linear scan in the predefined scan range Click PTZ in the lower right corner of the PTZ setting interface Or press the PTZ button on...

Page 51: ...ed camera supports the linear scan and is in HIKVISION protocol Purpose For some certain model of the speed dome it can be configured to start a predefined park action scan preset patrol and etc automatically after a period of inactivity park time Click PTZ in the lower right corner of the PTZ setting interface Or press the PTZ button on the front panel or click the PTZ Control icon in the quick s...

Page 52: ...nterface by default the value is 5s Click the button again to inactivate it PTZ Control Panel To enter the PTZ control panel there are two ways supported OPTION 1 In the PTZ settings interface click PTZ on the lower right corner which is next to the Back button OPTION 2 In the Live View mode you can press the PTZ Control button on the front panel or on the remote control or choose the PTZ Control ...

Page 53: ...tton Zoom Focus Iris Zoom Focus Iris The speed of the PTZ movement Light on off Wiper on off 3D Zoom Image Centralization Menu Switch to the PTZ control Switch to the one touch Switch to the general settings Icon Description Icon Description Icon Description interface control interface interface Previous item Next item Start pattern patrol Stop the patrol pattern movement Exit Minimize windows ...

Page 54: ... please install a HDD and initialize it Menu HDD General Check the storage mode of the HDD 6 Click Advanced to check the storage mode of the HDD 7 If the HDD mode is Quota please set the maximum record capacity For detailed information see Chapter 10 2 Configuring Quota Mode Go to Menu Record Parameters Parameters Setting for Recording 1 Select Record to configure You can configure the stream type...

Page 55: ...e scheduled time For example when an alarm triggered recording ends at 11 00 if you set the postrecord time as 5 seconds it records till 11 00 05 Expired Time The expired time is the longest time for a record file to be kept in the HDD if the deadline is reached the file will be deleted You can set the expired time to 0 and then the file will not be deleted The actual keeping time for the file sho...

Page 56: ...hether you want the camera to save the recording files in the redundant HDD You must configure the redundant HDD in HDD settings The parameters of Main Stream Event are read only Parameters Settings for Sub stream 1 Enter the Sub stream tab page 2 Configure the parameters of the camera 3 Click Apply to save the settings Configuring Recording Schedule Purpose Set the recording schedule and then the...

Page 57: ...ording triggered by alarm M A recording triggered by either motion detection or alarm M A recording triggered by motion detection and alarm 2 Choose the camera you want to configure 3 Select the check box after the Enable Schedule item 4 Click Edit or click on the color icon under the edit button and draw the schedule line on the panel Edit the Schedule In the message box you can choose the day to...

Page 58: ...r alarm M A motion and alarm and VCA Video Content Analysis triggered recording and capture you must configure the motion detection settings alarm input settings or VCA settings as well For detailed information refer to Chapter 8 1 Chapter 8 2 and Chapter 5 5 The VCA settings are only available to the smart IP cameras Repeat the above edit schedule steps to schedule recording for other days in the...

Page 59: ...ing Purpose Follow the steps to set the motion detection parameters In the live view mode once a motion detection event takes place the NVR can analyze it and do many actions to handle it Enabling motion detection function can trigger certain channels to start recording or trigger full screen monitoring audio warning notify the surveillance center and so on In this chapter you can follow the steps...

Page 60: ... you want to set the motion detection for all the area shot by the camera click Full Screen To clear the motion detection area click Clear By default the feature of Dynamic Analysis for Motion is enabled When the motion detection triggered frame green for the moving targets in the motion detection area will be displayed on the live video 4 Click Settings and the message box for channel information...

Page 61: ...Click OK to back to the upper level menu 8 Exit the Motion Detection menu Edit the Motion Detection Record Schedule For the detailed information of schedule configuration see Chapter 5 2 Configuring Recording Schedule Configuring Alarm Triggered Recording Purpose Follow the procedure to configure alarm triggered recording Go to Menu Configuration Alarm Motion Detection Handling AlarmSettings ...

Page 62: ...ick Settings 1 Choose the alarm triggered recording channel 2 Check the checkbox to select channel 3 Click Apply to save settings 4 Click OK to back to the upper level menu Repeat the above steps to configure other alarm input parameters If the settings can also be applied to other alarm inputs click Copy and choose the alarm input number Click Alarm Input tab and set the alarm parameters Alarm Se...

Page 63: ...rmation of schedule configuration see Chapter 5 2 Configuring Recording Schedule Configuring VCA Event Recording Purpose You can configure the recording triggered by the line crossing detection and intrusion detection alarm events Go to Menu Camera VCA Configure the detection rules for the line crossing detection or intrusion detection Copy Alarm Input VCA Settings ...

Page 64: ... IP cameras Enter Record Schedule settings interface Menu Record Schedule Record Schedule and then set VCA as the record type For details see step 2 in Chapter 5 2 Configuring Recording Schedule Manual Recording Purpose Follow the steps to set parameters for the manual record Using manual record you need to manually cancel the record The manual recording is prior to the scheduled recording Go to M...

Page 65: ...ans that the channel is configured the record schedule After rebooting all the manual records enabled will be canceled Configuring Holiday Recording Purpose Follow the steps to configure the record schedule on holiday for that year You may want to have different plan for recording on holiday Enter the Record setting interface Menu Record Holiday Enable Edit Holiday schedule to to Holiday Settings ...

Page 66: ...erface Enter Record Schedule settings interface to edit the holiday recording schedule See Chapter 5 2 Configuring Recording Schedule Configuring Redundant Recording Purpose Enabling redundant recording which means saving the recording files not only in the R W HDD but also in the redundant HDD will effectively enhance the data safety and reliability Select the HDD and click to enter the Local HDD...

Page 67: ...s to Group before you set the HDD property to Redundant There should be at least another HDD which is in Read Write status Go to Menu Record Parameters 1 Select Record tab 2 Click More Settings to enter the following interface 3 Check Redundant Record 4 Click OK to save settings and back to the upper level menu Repeat the above steps for configuring other channels HDD General Editing Record Parame...

Page 68: ...n Playback Go to Menu Playback Check the checkbox of channel s in the channel list and then double click to select a date on the calendar During playback click the button to lock the current recording file In the multi channel playback mde clicking the button will lock all the record files related to the playback channels You can click the button to pop up the file management interface Click Locke...

Page 69: ...u can also click to unlock the file and the file is not protected Lock File when Export Go to Menu Export Select the channels you want to investigate by checking the checkbox to Configure the record type file type start end time Click Search to show the results Export Locked File Management to change it to ...

Page 70: ...he icon which will turn to indicating that the file is locked The record files of which the recording is still not completed cannot be locked 2 Click to unlock the file and the file is not protected Setting HDD Property to Read only Export Search Result Go to Menu HDD HDDGeneral Click to edit the HDD you want to protect to change it to Unlocking Attention ...

Page 71: ...iles in a Read only HDD If you want to save files in the HDD change the property to R W If there is only one HDD and is set to Read only the NVR can t record any files Only live view mode is available If you set the HDD to Read only when the NVR is saving files in it then the file will be saved in next R W HDD If there is only one HDD the recording will be stopped HDD General Editing ...

Page 72: ...ported Instant playback by channel Choose a channel in live view mode and click the button in the quick setting toolbar In the instant playback mode only record files recorded during the last five minutes on this channel will be played back Playing Back by Normal Search Playback by Channel Enter the Playback interface Right click a channel in live view mode and select Playback from the menu as sho...

Page 73: ...pose Play back video files recorded in specified time duration Multi channel simultaneous playback and channel switch are supported Go to Menu Playback Select Normal Smart in the drop down list on the top left side Select a camera in the camera list Select a date in the calendar and click the button on the left toolbar to play the video file Right click Menu under Live View Playback Calendar ...

Page 74: ...d files Playback Interface You can use the toolbar in the bottom part of playback interface to control playing progress as shown in Figure 6 4 You can click the channel s to execute simultaneous playback of multiple channels The indicates the start end time of the recorded video files Playback progress bar use the mouse to click any point of the progress bar or drag the progress bar to locate spec...

Page 75: ...ateral for the intrusion detection Filter video files by setting the target characters Operati ons Audio on Mute Start Stop clipping Digital Zoom Lock File Add default tag Add customized tag File management for video clips captured pictures locked files and tags Playing Control Pause Play Reverse play Pause Slow forward Stop 30s forward 30s reverse Next day Fast forward Previous day Previous Next ...

Page 76: ...gh the less effective information When you select the smart playback mode the system will analyze the video containing the motion or VCA information mark it with green color and play it in the normal speed while the video without motion will be played in the 16 time speed The smart playback rules and areas are configurable Before you start To get the smart search result the corresponding event typ...

Page 77: ...o set the detection area manually You can also click the button to set the full screen as the detection area Line Crossing Detection Select and click on the image to specify the start point and end point of the line Intrusion Detection Click and specify 4 points to set a quadrilateral region for intrusion detection Only one region can be set Optional You can click to filter the searched video file...

Page 78: ...out by event type e g alarm input motion detection and VCA Go to Menu Playback Select the Event in the drop down list on the top left side Select the major type to Alarm Input Motion or VCA as the event type We take playback by VCA as the example in the following instructions Select the minor type of VCA from the drop down list Set Result Filter EventSearch Interface ...

Page 79: ...ck Search to get the search result information You may refer to the right side bar for the result Select a result item and click to play back the file Pre play and post play can be configured Enter the Synch Playback interface to select the camera s for synchronous playback Enter the playback interface The toolbar in the bottom part of playback interface can be used to control playing process You ...

Page 80: ... record files and position time point Before playing back by tag Go to Menu Playback Search and play back the record file s Refer to Chapter 6 1 1 for the detailed information about searching and playback of the record files Max 64 tags can be added to a single video file Tag Management Click to enter the File Management interface and click Tag to manage the tags You can check edit and delete tag ...

Page 81: ...ayback interface Choose channels edit start time and end time and then click Search to enter Search Result interface You can enter keyword in the textbox to search the tag on your command Click to play back the selected tag file You can click the Back to back to the search interface Tag Management Interface Interface of Playback by Tag ...

Page 82: ...ext tag Please refer to Table 6 1 for the description of buttons on the toolbar Playing Back by System Logs Purpose Play back record file s associated with channels after searching system logs Go to Menu Maintenance Log Information Click Log Search to enter Playback by System Logs Set search time and type and click Search Interface of Playback by Tag or ...

Page 83: ...er User Manual V2 www tbkvision com 83 If there is no record file at the time point of the log the message box No result found will pop up System Log Search Interface Choose a log with record file and click to enter Playback interface ...

Page 84: ...ol playing process Playing Back External File Purpose Perform the following steps to look up and play back files in the external devices Go to Menu Playback Select the External File in the drop down list on the top left side The files are listed in the right side list You can click to refresh the file list Result of System Log Search Interface of Playback by Log ...

Page 85: ...n be played in multiple sub periods simultaneously on the screens Go to Menu Playback Select Sub periods from the drop down list in the upper left corner of the page to enter the Sub periods Playback interface Select a date and start playing the video file to play back it And you can adjust the playback speed by and Interface of External File Playback ...

Page 86: ...selected then it can play the video files for 1 hour on each screen simultaneously Auxiliary Functions of Playback Playing Back Frame by Frame Purpose Play video files frame by frame in case of checking image details of the video when abnormal events happen Using a Mouse Go to Playback interface If you choose playback of the record file click button until the speed changes to Single frame and one ...

Page 87: ...f one frame It is also feasible to use button in toolbar Using the Front Panel Click the to set the speed to Single frame One click on button one click on the playback screen or Enter button on the front panel represents playback or reverse playback of one frame Fast View You can hold the mouse to drag on the time bar to get the fast view of the video files Enter the playback interface and start t...

Page 88: ...ingle camera playback mode Digital Zoom Click the on the playback control bar to enter Digital Zoom interface You can zoom in the image to different proportions 1 to16X by moving the sliding bar from You can also scroll the mouse wheel to control the zoom in out Right click the image to exit the digital zoom interface File Management You can manage the video clips locked files and tags you have ad...

Page 89: ...view the saved video clip lock unlock the files and edit the tags which you added in the playback mode If required select the items and click Export All or Export to export the clips files tags to local storage device on the toolbar to enter the file management interface File Management ...

Page 90: ...nd USB HDDs Go to Menu Export Normal Select the cameras to search Set search condition and click Search button to enter the search result interface The matched video files are displayed in Chart or List display mode Normal Video Search for Backup Select video files or pictures from the Chart or List to export Click to play the record file if you want to check it Check the checkbox before the recor...

Page 91: ...select recording files you want to back up and click Export to enter Export interface If the inserted USB device is not recognized Click the Refresh button Reconnect device Check for compatibility from vendor You can also format USB flash drives or USB HDDs via the device Result of Normal Video Search for Backup Export by Normal Video Search using USB Flash Drive ...

Page 92: ... Search Purpose Back up event related record files using USB devices USB flash drives USB HDDs USB writer SATA writer or eSATA HDD Quick Backup and Normal Backup are supported Go to Menu Export Event Select the cameras to search Select the event type to alarm input motion or VCA Set search condition and click Search button to enter the search result interface The matched video files are displayed ...

Page 93: ...may also select video clips in playback mode to export directly during Playback using USB devices USB flash drives USB HDDs USB writer SATA writer Enter Playback interface Please refer to Chapter 6 1 Playing Back Record Files During playback use buttons in the playback toolbar to start or stop clipping record file s Click Result of Event Search or to enter the file management interface VideoClipsE...

Page 94: ...ter the Export interface Backup device management Click New Folder button if you want to create a new folder in the backup device Select a record file or folder in the backup device and click button if you want to delete it Click Erase if you want to erase the files from a re writable CD DVD Click Format to format the backup device If the inserted storage device is not recognized Click Refresh Rec...

Page 95: ...s and drag the sensitivity bar to set sensitivity By default the motion detection is enabled and configured in full screen By default the feature of Dynamic Analysis for Motion is enabled When the motion detection triggered frame green for the moving targets in the motion detection area will be displayed on the live video Click Trigger Channel and select one or more channels which will start to re...

Page 96: ...e set within each day 3 Click Apply to save the settings Time periods shall not be repeated or overlapped Set Arming Schedule of Motion Detection Click Handling to set up alarm response actions of motion alarm please refer to Chapter 8 8 Setting Alarm Response Actions If you want to set motion detection for another channel repeat the above steps or just click Copy in the Motion Detection interface...

Page 97: ...onal Enable the one key disarming for local alarm input 1 Local 1 1 Check Enable One Key Disarming 2 Click Settings to enter the linkage action settings interface 3 Select the alarm linkage action s you want to disarm for local alarm input 1 The selected linkage actions include the Full Screen Monitoring Audible Warning Notify Surveillance Center Send Email and Trigger Alarm Output When the alarm ...

Page 98: ...ted or overlapped Repeat the above steps to set up arming schedule of other days of a week You can also use Copy button to copy an arming schedule to other days Select Linkage Action to set up alarm response actions of the alarm input please refer to Chapter 8 8 Setting Alarm Response Actions If necessary select PTZ Linking tab and set PTZ linkage of the alarm input Set PTZ linking parameters and ...

Page 99: ...on on the Alarm Input Setup interface and check the checkbox of alarm inputs to copy the settings to them Detecting Video Loss Alarm Purpose Detect video loss of a channel and take alarm response action s Go to Menu Camera Video Loss to enter Video Loss interface of Camera Management and select a channel you want to detect Set PTZ Linking of Alarm Input Copy Settings of Alarm Input ...

Page 100: ...rming Schedule tab to set the channel s arming schedule 2 Choose one day of a week and up to eight time periods can be set within each day 3 Click Apply to save the settings Time periods shall not be repeated or overlapped Select Linkage Action to set up alarm response action of video loss please refer to Chapter 8 8 Setting Alarm Response Actions Click OK to complete the video loss settings of th...

Page 101: ...ion of the channel Check Enable Video Tampering Detection Drag the sensitivity bar to set a proper sensitivity level Use the mouse to draw an area you want to detect video tampering Click button to set up handling action of video tampering Set arming schedule and alarm response actions of the channel 4 Click Arming Schedule to set the arming schedule of handling actions 5 Choose one day of a week ...

Page 102: ...onitoring audible warning etc Go to Menu Camera VCA Select the camera to configure the VCA Select the VCA detection type to Line Crossing Detection Check Enable to enable this function Click to configure the trigger channel arming schedule and linkage actions for the line crossing detection alarm Click the Rule Settings button to set the line crossing detection rules 1 Select the direction to A B ...

Page 103: ... more easily the detection alarm can be triggered 3 Click OK to save the rule settings and back to the line crossing detection settings interface Click You can use the to clear the existing virtual line and re draw it Up to 4 rules can be configured Draw Line for Line Crossing Detection Set Line Crossing Detection Rules and set two points in the preview window to draw a virtual line ...

Page 104: ...ton to set the intrusion detection rules Set the following parameters 4 Threshold Range 1s 10s the threshold for the time of the object loitering in the region When the duration of the object in the defined detection area is longer than the set time the alarm will be triggered 5 Click and drag the slider to set the detection sensitivity 6 Sensitivity Range 1 100 The value of the sensitivity define...

Page 105: ...ings interface Click and draw a quadrilateral in the preview window by specifying four vertexes of the detection region and right click to complete drawing Only one region can be configured You can use the to clear the existing virtual line and re draw it Up to 4 rules can be configured Click Apply to save the settings Draw Area for Intrusion Detection ...

Page 106: ...stem Configuration and handle various exceptions Please refer to Chapter 8 8 Setting Alarm Response Actions for detailed alarm response actions Setting Alarm Response Actions Purpose Alarm response actions will be activated when an alarm or exception occurs including Event Hint Display Full Screen Monitoring Audible Warning buzzer Notify Surveillance Center Upload Picture to FTP Trigger Alarm Outp...

Page 107: ...en images will be switched at an interval of 10 seconds default dwell time A different dwell time can be set by going to Menu Configuration Live View Full Screen Monitoring Dwell Time Auto switch will terminate once the alarm stops and you will be taken back to the Live View interface You must select during Trigger Channel settings the channel s you want to make full screen monitoring Audible Warn...

Page 108: ...tion to a user or users when an alarm is detected Please refer to Chapter 9 2 5 for details of Email configuration Trigger Alarm Output Trigger an alarm output when an alarm is triggered Go to Menu Configuration Alarm Alarm Output Select an alarm output and set alarm name and dwell time Click Schedule to set the arming schedule of alarm output If Manually Clear is selected in the dropdown list of ...

Page 109: ... arming schedule of other days of a week You can also use Copy button to copy an arming schedule to other days Click OK to complete the video tampering settings of the alarm output No You can also copy the above settings to another channel Set Arming Schedule of Alarm Output Copy Settings of Alarm Output ...

Page 110: ...ll time of an alarm output the alarm can be cleared only by clicking Clear button in the following interface Select the alarm output you want to trigger or clear and make related operations Go to Menu Manual Alarm Click Trigger Clear if you want to trigger or clear an alarm output Click Trigger All if you want to trigger all alarm outputs Click Clear All if you want to clear all alarm output Clear...

Page 111: ...u Configuration Network General Configure the following settings Working Mode NIC Type IPv4 Address IPv4 Gateway MTU and DNS Server If the DHCP server is available you can click the checkbox of DHCP to automatically obtain an IP address and other network settings from that server The valid value range of MTU is 500 9676 Click Apply Configuring Advanced Settings Configuring TBK Supervision P2P serv...

Page 112: ...the page http p2p tbkvision com and click on Register to register an account for all the equipment Cameras and recorders The TBK Supervision P2P service can be enabled via operation on SADP software GUI and Web browser We introduce the operation steps on GUI in this section Set up devices Go to Menu Configuration Network Platform Access Check Enable to activate the function The Service Terms inter...

Page 113: ...leaves factory The verification code must contain 6 to 12 letters or numbers and is case sensitive Every time you enable P2P the Service Terms interface pops up and you should check the checkbox before enabling it Optional Check Custom and input the Server Address Optional Check Enable Stream Encryption After this feature is enabled the verification code is required for remote access and live view...

Page 114: ... can set the Dynamic DNS DDNS to be used for network access Prior registration with your ISP is required before configuring the system to use DDNS Go to Menu Configuration Network Select DDNS to enter the DDNS Settings interface Check Enable DDNS to enable this feature Select DDNS Type Five different DDNS types are selectable DynDNS PeanutHull NO IP DynDNS 1 Enter Server Address for DynDNS i e mem...

Page 115: ...ser Name and Password registered in the NO IP website Figure 1 1 NO IP Settings Interface Click Apply to save the settings After setting all the required parameters for the DDNS you can view the connecting status of the device by checking the Status information Configuring NTP Server Purpose Ensure the network connection of the PC running FTP server and the device is valid and correct Run the FTP ...

Page 116: ...actions with NTP server The unit is minute NTP Server IP address of NTP server NTP Port Port of NTP server Click Apply to save and exit the interface The time synchronization interval can be set from1 to 10080min and the default value is 60min If the NVR is connected to a public network you should use a NTP server that has a time synchronization function such as the server at the National Time Cen...

Page 117: ...ras through network A multicast address spans the ClassD IP range of 224 0 0 0 to 239 255 255 255 It is recommended to use the IP address ranging from 239 252 0 0 to 239 255 255 255 When adding a device to the CMS Client Management System software the multicast address must be the same as the device s multicast IP RTSP Port The RTSP Real Time Streaming Protocol is a network control protocol design...

Page 118: ...iguring the Email settings the NVR must be connected to a local area network LAN that maintains an SMTP mail server The network must also be connected to either an intranet or the Internet depending on the location of the email accounts to which you want to send notification Go to Menu Configuration Network Set the IPv4 Address IPv4 Subnet Mask IPv4 Gateway and the Preferred DNS Server in the Netw...

Page 119: ...optional Click the checkbox to enable SSL TLS if required by the SMTP server Sender The name of sender Sender s Address The Email address of sender Select Receivers Select the receiver Up to 3 receivers can be configured Receiver The name of user to be notified Receiver s Address The Email address of user to be notified Test Sends a test message to verify that the SMTP server can be reached Click ...

Page 120: ...evice is connected When the network working mode of the device is set as multi address the Default Route of the device should be in the same network segment as that of the LAN IP address of the router Go to Menu Configuration Network Select NAT to enter the port mapping interface Check checkbox to enable UPnP Select the Mapping Type as Manual or Auto in the drop down list OPTION 1 Auto If you sele...

Page 121: ... External Port indicates the port No for port mapping in the router The value of the RTSP port No should be 554 or between 1024 and 65535 while the value of the other ports should be between 1 and 65535 and the value must be different from each other If multiple devices are configured for the UPnP settings under the same router the value of the port No for each device should be unique 6 Click Appl...

Page 122: ...lue of the other ports should be between 1 and 65535 and the value must be different from each other If multiple devices are configured for the UPnP settings under the same router the value of the port No for each device should be unique Click OK to save the setting for the current port and return to the upper level menu Click Apply to save the settings Enter the virtual server setting page of rou...

Page 123: ...rmation of NVR such as linking status MTU sending receiving rate etc Go to Menu Maintenance Net Detect You can view the sending rate and receiving rate information on the interface The traffic data is refreshed every 1 second Configuring Network Detection Purpose You can obtain network connecting status of NVR through the network detection function including network delay packet loss etc Testing N...

Page 124: ...isk SATA DVD R W and other local backup devices Go to Menu Maintenance Net Detect Click the Network Detection tab to enter the Network Detection interface Select the backup device from the dropdown list of Device Name as shown in Figure 9 22 Click Refresh if the connected local backup device cannot be displayed When it fails to detect the backup device please check whether it is compatible with th...

Page 125: ...k set the network parameters in this interface Click Status on the lower right corner of the page If the network is normal the following message box pops out If the message box pops out with other information instead of this one you can click Network button to show the quick setting interface of the network parameters Packet Export Attention NetworkStatusChecking Network status checking result ...

Page 126: ...work status to obtain the real time information of NVR Go to Menu Maintenance Net Detect Choose Network Stat Check the bandwidth of IP Camera bandwidth of Remote Live View bandwidth of Remote Playback bandwidth of Net Receive Idle and bandwidth of Net Send Idle You can click Refresh to get the newest status Network Stat Interface ...

Page 127: ...nitialize HDD from Startup Wizard When the device starts up the Setup Wizard can guide you to configure some basic settings In the General settings interface check Initialize HDD to initialize the HDD which it is used for the first time Option 2 Initialize HDD from HDD management interface Select HDD to be initialized Click the Init button Initialize HDD Go to Menu HDD General HDD Information Inte...

Page 128: ...HDD will erase all data on it Configuring Quota Mode Purpose Each camera can be configured with allocated quota for the storage of recorded files Go to Menu HDD Advanced Set Mode to Quota as shown in Figure 10 6 The NVR must be rebooted to enable the changes to take effect Confirm Initialization Select OK to start initialization Status changes toInitializing HDD Status Changes to Normal ...

Page 129: ...d Click the Copy button to enter the Copy Camera menu as shown in Figure 10 7 Select the camera s to be configured with the same quota settings You can also click the checkbox of IP Camera to select all cameras Click OK to finish the Copy settings and back to the Storage Mode interface Click Apply to apply the settings If the quota capacity is set to 0 then all cameras will use the total capacity ...

Page 130: ... failures S M A R T Settings Go to Menu Maintenance HDD Detect Select the HDD to view its S M A R T information list as shown in Figure 10 8 The related information of the S M A R T is shown on the interface You can choose the self test types as Short Test Expanded Test or the Conveyance Test Click the start button to start the S M A R T HDD self evaluation If you want to use the HDD even when the...

Page 131: ...the dropdown list you want to configure and choose All Detection or Key Area Detection as the detection type Click Detect to start the detection And you can click Error info button to see the detailed damage information And you can also pause resume or cancel the detection Bad Sector Detection ...

Page 132: ...D Error from the dropdown list Click the checkbox s below to select the HDD error alarm type s as shown in Figure 10 10 The alarm type can be selected to Audible Warning Notify Surveillance Center Send Email and Trigger Alarm Output Please refer to Chapter 8 8 Setting Alarm Response Actions When the Trigger Alarm Output is selected you can also select the alarm output to be triggered from the list...

Page 133: ...y Name Display Date and Display Week by clicking the checkbox Select the Date Format Time Format and Display Mode You can use the mouse to click and drag the text frame on the preview window to adjust the OSD position Click Apply to apply the settings Configuring Privacy Mask Purpose You are allowed to configure the four sided privacy mask zones that cannot be viewed by the operator The privacy ma...

Page 134: ...of each area can be adjusted The configured privacy mask zones on the window can be cleared by clicking the corresponding Clear Zone1 4 icons on the right side of the window or click Clear All to clear all zones Click the Apply button to save the settings Configuring Video Parameters Purpose You can customize the image parameters including the brightness contrast saturation image rotate and mirror...

Page 135: ...ion to Clockwise 270 degrees or OFF When OFF is selected the image is restored to original Select the Mirror Mode to Left Right Up Down Center or OFF When OFF is selected the image is restored to original The Rotate and Mirror functions must be supported by the connected IP camera The image parameters adjustment can affect both the live view and the recording quality Click Apply to save the settin...

Page 136: ...he Device Info Camera Record Alarm Network and HDD tabs to view the system information of the device Searching Export Log Files Purpose The operation alarm exception and information of the NVR can be stored in log files which can be viewed and exported at any time Go to Menu Maintenance Log Information XXXXXXXXXXXXXX XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX XXXXXXXXXXXXXXX Device Information Interface ...

Page 137: ...arch conditions to refine your search including the Start Time End Time Major Type and Minor Type Click Search to start search log files The matched log files will be displayed on the list shown below Up to 2000 log files can be displayed each time Log Search Interface Log Search Results ...

Page 138: ...n on the Search Result interface to enter the Export menu as shown in Figure 12 5 Select the backup device from Device Name Select the format of the log files to be exported Up to 9 formats are selectable Click the Export to export the log files to the selected backup device You can click the New Folder button to create new folder in the backup device or click the Format button to format the backu...

Page 139: ...ers Go to Menu Maintenance Import Export Click the Export button to export configuration files to the selected local backup device To import a configuration file select the file from the selected backup device and click the Import button After the import process is completed you must reboot the NVR After having finished the import of configuration files the device will reboot automatically Upgradi...

Page 140: ...Click Upgrade to start upgrading After the upgrading is complete reboot the NVR to activate the new firmware Upgrading by FTP Purpose Ensure the network connection of the PC running FTP server and the device is valid and correct Run the FTP server on the PC and copy the firmware into the corresponding directory of your PC Refer to the user manual of the FTP server to set the FTP server on your PC ...

Page 141: ...lect the restoring type from the following three options Restore Defaults Restore all parameters except the network including IP address subnet mask gateway MTU NIC working mode default route server port etc and user account parameters to the factory default settings Factory Defaults Restore all parameters to the factory default settings Restore to Inactive Restore the device to the inactive statu...

Page 142: ... resolution mouse pointer speed through the Menu Configuration General interface Go to Menu Configuration General Select the General tab Configure the following settings Language The default language used is English Resolution Configure the VGA resolution and HDMI resolution respectively Time Zone Select the time zone Date Format Select the date format General Settings Interface ...

Page 143: ...General Choose DST Settings You can check the checkbox before the Auto DST Adjustment item Or you can manually check the Enable DST checkbox and then you choose the date of the DST period Configuring More Settings for Device Parameters Go to Menu Configuration General Click More Settings to enter the More Settings interface as shown in Figure 13 3 Configure the following settings Device Name Edit ...

Page 144: ...e menu display on different video output By default only HDMITM VGA is selectable Click the Apply button to save the settings Managing User Accounts Purpose There is a default account in the NVR Administrator The Administrator user name is admin and the password is set when you start the device for the first time The Administrator has the permission to add and delete user and configure user parame...

Page 145: ... password monthly or weekly can better protect your product Level Set the user level to Operator or Guest Different user levels have different operating permission Operator The Operator user level has permission of Two way Audio in Remote Configuration and all operating permission in Camera Configuration by default Guest The Guest user has no permission of Two way Audio in Remote Configuration and...

Page 146: ...h Searching and viewing logs and system information of NVR Local Parameters Settings Configuring parameters restoring factory default parameters and importing exporting configuration files Local Camera Management The adding deleting and editing of IP cameras Local Advanced Operation Operating HDD management initializing HDD setting HDD property upgrading system firmware clearing I O alarm output L...

Page 147: ...own Reboot Remotely shutting down or rebooting the NVR Camera Configuration Remote Live View Remotely viewing live video of the selected camera s Local Manual Operation Locally starting stopping manual recording and alarm output of the selected camera s Remote Manual Operation Remotely starting stopping manual recording and alarm output of the selected camera s Local Playback Locally playing back ...

Page 148: ...3 User List Click to delete the selected user account Editing a User For the added user accounts you can edit the parameters Go to Menu Configuration User Select the user to be edited from the list as shown in Figure 1 3 Click to enter the Edit User interface EditUser Operator Guest ...

Page 149: ...e new password in the text field of Password and Confirm We highly recommend you create a strong password of your own choosing Using a minimum of 8 characters including at least three of the following categories upper case letters lower case letters numbers and special characters in order to increase the security of your product And we recommend you reset your password regularly especially in the ...

Page 150: ...ID file for the admin user account When the admin password is changed you can re export the GUID file to the connected U flash disk for the future password resetting Please refer to Chapter 2 1 5 Resetting Your Password for details Click OK to save the settings and exit the menu For the Operator or Guest user account you can also click the button on te user management interface to edit the permiss...

Page 151: ...system using the Internet Protocol Suite to notify a domain name server to change in real time ad hoc the active DNS configuration of its configured hostnames addresses or other information stored in DNS Hybrid DVR A hybrid DVR is a combination of a DVR and NVR NTP Acronym for Network Time Protocol A protocol designed to synchronize the clocks of computers over a network NTSC Acronym for National ...

Page 152: ...de of the monitor matches with the output mode of the device e g if the output mode of NVR is HDMITM output then the input mode of monitor must be the HDMITM input And if not please modify the input mode of monitor Check if the fault is solved by the step 1 to step 3 If it is solved finish the process If not please contact the engineer from our company to do the further process There is an audible...

Page 153: ...the added IP camera displays as Disconnected when it is connected through Private Protocol Select Menu Camera Camera IP Camera to get the camera status Possible Reasons a Network failure and the NVR and IP camera lost connections b The configured parameters are incorrect when adding the IP camera c Insufficient bandwidth Verify the network is connected 1 Connect the NVR and PC with the RS 232 cabl...

Page 154: ... IP camera and NVR Verify the IP camera and the NVR versions are compatible 1 Enter the IP camera Management interface Menu Camera Camera IP Camera and view the firmware version of connected IP camera 2 Enter the System Info interface Menu Maintenance System Info Device Info and view the firmware version of NVR Verify power supply of IP camera is stable 1 Verify the power indicator is normal 2 Whe...

Page 155: ...h the monitor before startup via VGA or HDMITM interface and manage the IP camera to connect with the device locally or remotely the status of IP camera displays as Connect Possible Reasons After connecting the IP camera to the NVR the image is output via the main spot interface by default Enable the output channel Select Menu Configuration Live View View and select video output interface in the d...

Page 156: ...d and set the Frame rate to Full Frame Check if the fault is solved by the above steps If it is solved finish the process If not please contact the engineer from our company to do the further process Live view stuck when video output remotely via the Internet Explorer or platform software Possible Reasons a Poor network between NVR and IP camera and there exists packet loss during the transmission...

Page 157: ...ss Simultaneously press Ctrl and C to exit the ping command Verify the hardware of the PC is good enough Simultaneously press Ctrl Alt and Delete to enter the windows task management interface as shown in the following figure Select the Performance tab check the status of the CPU and Memory If the resource is not enough please end some unnecessary processes Check if the fault is solved by the abov...

Page 158: ...11 standards and if the encoding parameter of the input audio is not one of the previous two standards you can log in the IP camera to configure it to the supported standard Check if the fault is solved by the above steps If it is solved finish the process If not please contact the engineer from our company to do the further process The image gets stuck when NVR is playing back by single or multi ...

Page 159: ...tion and bitrate to a lower level Reduce the number of local playback channel Select Menu Playback and uncheck the checkbox of unnecessary channels Check if the fault is solved by the above steps If it is solved finish the process If not please contact the engineer from our company to do the further process No record file found in the NVR local HDD and prompt No record file found Possible Reasons ...

Page 160: ...elect Menu HDD General to view the HDD status and verify the HDD is detected and can be read and written normally Check if the fault is solved by the above steps If it is solved finish the process If not please contact the engineer from our company to do the further process ...

Page 161: ...TBK NVR2100 Network Video Recorder User Manual V2 161 www tbkvision com ...

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