Tally T6215, Maintenance Manual, Page: 59 / 164

Chapter 3. Faults and Troubleshooting
3–15
The Printer is out of paper — No Paper Out fault is reported
There are four things that can cause this problem.
1. Fault override for paper out sensor is on, disabling the paper out
sensor.
2. Calibration values have been lost for the paper out sensor.
3. The Paper Out Sensor is bad.
4. Malfunctioning Engine Controller Board.
Step 1. Check to see if the fault override is enabled for Paper Out sensing.
Step 2. If Fault Overrides are not enabled, check the sensor connections and recalibrate the Paper
Out sensor. (See
Chapter 2 , under Diag Category .)
Step 3. Use the Meters function (explained earlier in the troubleshooting table) to verify operation
of the sensor. If the sensor is bad, replace the lower tractor set.
Step 4. If none of the above checks eliminate the problem, the most likely cause is a malfunction-
ing Engine Controller Board. Remove and replace the Engine Controller Board.
If you have no idea how long the printer has been banging away with no paper
installed, check the platen for damage. If necessary, remove and replace the
platen and any damaged hammers.
No Paper Motion — No Paper Motion fault is reported
There are three things that can cause this problem
1. Fault override for paper motion sensor is on, disabling the paper
motion sensor.
2. Defective Paper Motion Sensor.
3. Malfunctioning Engine Controller Board.
Step 1. Check to see if the fault override is enabled for Paper Motion sensing.
Step 2. Use the PapMot Meter Test to check the sensor. If it does not check correctly, remove and
replace the upper tractor set.
Step 3. If none of the above checks eliminate the problem, the most likely cause is a malfunction-
ing Engine Controller Board. Remove and replace the Engine Controller Board.
If you have no idea how long the printer has been banging away with no paper
motion, check the platen for damage. If necessary, remove and replace the
platen and any damaged hammers.