Tally T6215, Maintenance Manual

Page: 51 / 164

Chapter 3. Faults and Troubleshooting
3–7
Table 3–1, Continued
MESSAGE Explanation and Corrective Action
Print Fault Explanation : Faulty communication between the main and control processor
has occurred causing a dot row to misprint. The printer automati-
cally recovers from this condition.
Corrective Action : Under normal circumstances there is no corrective action other
than to depress the CLEAR Key to remove the fault message from
the display. If this does not clear the problem, remove and
replace the Engine Controller Board.
Ribbon Fault Explanation: The ribbon is no longer moving. The ribbon has stalled
because a ribbon weld broke, ribbon jammed, snagbged, or
the platen gap is too small. The ribbon shield may no be
adjusted correctly, causing ribbon faults.
Corrective Action: Depress the CLEAR key, then put the printer back Online. If
the fault returns, check the platen gap and ribbon shield. Also
check the ribbon by turning the capstan, the ribbon should
move freely. If the problem reoccurs, replace the ribbon.
Self Testing
Explanation:
The printer is performing internal diagnostic tests.
Corrective Action:
If this message does not clear automatically after a few seconds,
remove and replace the Engine Controller Board.
Setup Address Explanation: The printer address has not been set up or a configuration with
address set to UNDEFIN has been loaded.
Corrective Action: Set up the printer address using the multilevel menus on the
printer. The procedure is located in
Chapter 3 of the Operator
Manual , under the Configuration Menu .