Symbol MK2200 MicroKiosk, Product Reference Manual

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H - 4 MK2200 MicroKiosk for CE .NET 4.2 Product Reference Guide
The wireless MK2200 does not
retain its WEP Key encryption
after a reboot Encryption keys not
saved in Aegis.reg or
Spectrum24.reg. Set encryption keys using Mobile
Companion, then select
Start > Tools >
Save Spectrum24
or
Start > Tools >
Save Aegis Settings
to save them to
Aegis.reg / Spectrum24.reg.
Check communication parameter
settings.
Open a command window using
Start
> Programs > Command
and type
ipconfig to list the status of all radio
and ethernet interfaces.
The Mobile Companion icon
does not appear in the task tray Poor RF card
connection or bad RF
card. Remove the PCMCIA card cover (see
Installing/Removing the RF Card on
page 2-21
). Press the card ejector
button to release the card, then press
the card back into its connector to
secure it in place.
Reboot the MK2200. If the Mobile
Companion icon still does not appear
in the task tray, replace the RF card.
The radio software is
not present in the
\platform folder. Verify presence of radio software or
re-install \Platform partition software.
When downloading files to the
MK2200 from a .zip file using
ActiveSync, a message
displays indicating there is not
enough free disk space to copy
the application Files cannot download
directly from a .zip file. Extract/unzip the files to the host
computer, then transfer the unzipped
files to the MK2200 using ActiveSync.
When downloading a large file
over ethernet, IE issues an
insufficient memory message For some file types, IE
requires free RAM
equivalent to twice the
file's size. This is an IE limitation.
When upgrading using a PC
card, the MK2200 cannot find
files on the PC card The PC card is not
formatted properly for
the MK2200. Format the PC card as FAT16.
Table H-1
Troubleshooting (Continued)
Problem Possible Causes Possible Solutions